I recently had to find a new motorcycle mechanic after my longtime shop closed, and I'm really glad I found MotoMember in Purcellville. From start to finish, the experience was excellent. Communication was outstanding -- I received regular updates throughout the process. The team went above and beyond with little things I didn't even ask for, like fixing my mirror and giving the bike a complimentary wash. They also took the time to diagnose a few other issues and explain everything clearly without any pressure. Most importantly, everyone there was genuinely friendly and easy to work with. Let's be honest, dealing with vehicle repairs is usually stressful and never something you look forward to, but MotoMember somehow made it a positive experience. I originally planned to fix the bike just enough to sell it, but after getting it back from them, I think I'm going to enjoy riding it a while longer. Highly recommend MotoMember if you're looking for honest, professional motorcycle service. read more

DO NOT WORK WITH THIS DEALERSHIP. Experience started great, Called the day before about a few used motorcycles and they had them all at one location in a line before I arrived. Sadly, that was the end of the good experience. Once I was taken to the bikes, the sales person walked away. After about 30min. we had to go find them to ask for a test ride that was initially refused due to "store policy". They did allow a test ride after a few minutes of talking, but then again after returning, we could not find our sales person again for about another 45min. At this point, I was frustrated, but decided to let the sales person know that I was interested in a specific bike, but did not wish to stay for the rest of the afternoon to complete paperwork since we came in from out of state. I let them know Tuesday morning that I wanted the bike and asked if they could transfer the bike to another store that was closer. I was told that they could have the bike sent the next day, and I completed the paperwork online that evening. Wednesday, I was told that the bike wouldn't be transferred until the following week at the earliest. I informed the sales person that I would return the next day to pick the bike up as I had a planned group ride that weekend. Thursday I go to the dealership at the time they were told I'd be there, and the bike is not ready to leave, they also had me re-do all of the paperwork at the dealership and tried to get me to pay my down payment a second time. Since bringing the bike home in November 25, I still do not have the title to be able to register the bike. Just today after calling the GM since the Sales manager and Finance manager I worked with are both gone from the dealership, I learned that they reported the incorrect mileage to the VA DMV, and have been working to correct the title. I was never informed of this issue, after calling and emailing the dealership multiple times between November and now. Absolutely nightmare dealership to work with and would highly encourage anyone to conduct their business elsewhere. read more

I would give a ZERO if I could. When I queried Cycle trader for a Can Am, I saw a 2022 for $23,899. When I notified Motomember, I received a quote that added thousands of dollars in accessories and was over $30,000. Trish advised that there listing indicated that the accessories were extra. Look at my upload of their listing #1. Then look at my upload of their listing #2 that was changed after I told her the first listing did not contain any such verbiage. I decided to purchase from Motorsportsinc in Hanover PA. Their advertisement said the price listed is what you pay before taxes and tags. That was the truth. I recommend them to you, and steer away from Motomember. read more

MotoMember - Motorcycle Dealers Near Me - Purcellville, Virginia

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3 Requests for a quote on a cash purchase for a motorcycle, not a single salesperson called. Even called the showroom and was told they were all busy and would call me back. No phone call but did get a text message. I have been in customer service 30+ years and this probably has to take the cake as far as someone basically handing you a cash sale, and you not caring. Just sad. On top of that you wanted almost 700.00 more for the same bike. LOL. Wow. Its all good though, another dealership got my "cash" money, not financing. I would tell you to do better MotoMember, but honestly, I don't care enough. First impressions are lasting impressions and you just lost my business and anyone else I know that may go that way. read more

$511.97 to install winch/plow. You dont install a plow. It is taken on and off with ease. Essentially they are charging $511.97 to install a winch and a plow's base plate which is nothing. This does not include the overpriced cost of the winch itself and plow's base plate. $1,023.94 to install the heater in a SXS? Huh? This does not include the price of the heater itself. $1,550 for Freight? Nobody in the US charges that for freight..That means they are charging that much for the shipping of the unit from Kawasaki to the dealership. $400 prep? Business License Fee? $29.57. I researched this online because NJ does not have this. That fee is a their problem not a consumer problem. I still don't understand this. The consumer is paying the dealership's annual fee for them to operate a dealership? For that to fall on the consumer is completely outrageous. I'm surprised the dealership doesn't charge the consumer a fee to assist with paying their property taxes because essentially the Business License Fee is very similar. $695 Doc fee? For them to draw up a sales agreement? What drugs are they taking over there? They weren't even taking care of the motor vehicle paperwork because I would have had to do that on my own in NJ after purchase. I'm sure if they had to do Motor Vehicle paperwork that would have been another fee. When I complained during negotiation they knocked it down to $595. The dealer had a Kawasaki leftover SXS advertised for a really good price on their website. I was willing to drive 5hrs from NJ to Virginia for the deal until I figured out what they do. They discount a unit and beat you over the head on the back end with fees, overpriced accessories and labor fees. Anyone who is willing to pay their document fee, Business License Fee and freight fee alone is crazy. I've bought "many" motorcycles, quads and cars over my time from all over the country. This place is out of control. read more

MotoMember - Proof of the prices I was sent.. - Motorcycle Dealers Near Me - Purcellville, Virginia

Let's start with the head of sales Nathan, he is the reason that dealership get a bad rap. Finds nothing wrong with $1600 in fees for a bike costing $2000. What a clown. $699 document fee? Must be made of gold or takes a week to do.Larry the boss doesn't bother calling a angry customer back. STAY AWAY read more

MotoMember - Refused to give my $250 deposit back because the card he used ended up being used to buy shoes - Motorcycle Dealers Near Me - Purcellville, Virginia

I would advise everyone to stay away from motomember purcellville. The sales rep, Tristan, will talk down to you and feed you a bunch of BS. I brought in a clean bike in good shape to trade and she first admired and commented how beautiful and sexy the bike was. She even offered to buy it herself. Then after they low balled me on the trade value, she began to tell me my bike was basically trash and that they would have a hard time selling it. On top of that, she refused to negotiate on the price of the bike I was trying to trade for. She was unprofessional, rude and talked down to customers. I finally just told her to please return the key to my bike and rode off to never return. I can't imagine anyone would ever want to do business with this chick. Zero stars if it was an option. If I was manager, she would not be employed. read more

My Spyder recently decided to have a transmission failure while I was out for a ride. I had it taken to the Manassas location- since it was a Monday and Purcellville was closed. Manassas was supposed to take it to Purcellville the next day- but had a shortage of vehicles to haul it. I had let them know that I had a planned ride coming up and desperately needed my bike fixed or at least looked at by the weekend. P came down and picked it up for me (estimating that it was around noon on a Wednesday). By 5:30 pm, I got a call that they had not only diagnosed the problem but had fixed it as well!!! All in a span of a couple hours. These guys went above and beyond to fix my bike - I will always go to this location to get my bike serviced and repaired. They have definitely earned a customer for life. read more

MotoMember - 2019 Can-Am Spyder F3 limited - Motorcycle Dealers Near Me - Purcellville, Virginia

$695.00 for "Document or Administration Fees" ???? 1. Visited their showroom on 10/23/21. Was looking at a specific motorcycle for 15-20 min upstairs. Nobody approached me. I was the only customer in the upstairs showroom. 2. Contacted them via email that evening. I did get a quick initial response but getting the quote I requested took days. 3. $695.00 for "Document or Administration Fees" ???? That was an instant deal breaker. All in all, they are everything that is wrong with dealerships. I am in a position to buy any motorcycle without financing but it doesn't mean I want to entertain greedy practices. I will never buy anything there. Not even an accessory. read more

MotoMember - Fees - Motorcycle Dealers Near Me - Purcellville, Virginia

Working everything on line, email, and via phone was a great experience. TJ and Holly worked with us diligently in buying our first Can Am a great experience. As a Motomember you will receive 30% off parts for life! We will definitely do business with them again. read more

MotoMember - Salesman TJ and our new Can Am Ryker Rally 900. - Motorcycle Dealers Near Me - Purcellville, Virginia

Connor downstairs in riding accessories has got an amazing knowledge of equipment for bike and rider. Head to toe, winter and summer, got all bases covered with rider gear. Tires to handgrips, steel braided fluid lines and custom bike mods, he can handle it all. He is professional and friendly and makes extra effort to get the right gear for the type of rider and bike. Highly recommend him for anything motorsports. read more

I have purchased many bikes, mostly Harleys. I decided it was time for a Trike. From get go this was the easiest and fun purchase. Nicole (sales) and Holly (business office) were incredible I highly recommend them if you are looking for A Can Am. They actually know what they are doing. read more

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There sales department they don't follow up on their customers I purchased on a Wednesday and was not ready on the Tuesday. I was supposed to pick up. read more

Bravo ! Called them up and spoke with the lead sales Todd, who was able to help me with my purchase of a 2019 Kawasaki Vulcan S 650. I was ordering from out of state (PA) and buying a motorcycle for the first time, so I wasn't completely sure on the entire buying process. But let me say now after working with MotoMember, these guys are 100% professional. After we finalized the purchase over the phone, Todd did a full inspection and secured the Kawasaki on its trailer to be delivered from Virginia to Pennsylvania. The two people that personally delivered me the bike were honestly the most friendly people I've ever met (was so excited getting the keys I totally forgot their names, lol). Overall, 10/10 service! Highly recommend MotoMember!! read more

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MotoMember Purcellville VA After months of researching on the Can Am Spyder and watching for the right deal we saw a post for a 2022 Sea to Sky and were thrilled to see the price $25299 with Zero Miles. This was a significant savings. We then saw their advertisement regarding a rebate for a $1000 off 2022 Models we brought this to the attention of the first person we worked with and asked if this would qualify and be applied to our purchase, we were told it would be. We were put in touch with a 2nd sales person as the 1st was going on vacation. Communication was not handed off well from one to the next. This made our First hurdle the rebate we were informed that the $1000 dollars was taken off before the price was posted. (Not sure I trust this explanation Red Flag) This was not properly communicated and I question if this is the case. (Get things in writing). Worried it might sell before we had a chance to pick it up, we paid a $500 deposit and request several small upgrades be done by the dealership. Driver Back Rest, Passenger Armrests, floorboard lights, front fender lights, and an auxiliary running light bar and front Elka Stage 2 Shocks. When we arrived the fender lights had not been finished and we added a riser kit to the handle bars. We met our Second Hurdle when we tried to make our down payment. Due to the fees the dealership has to pay on credit card payments they charge a convenience fee which given the size of the down payment we were planning it would have been an additional $785 (ouch). No problem we thought we will go and get a cashiers check. (Nope) Then we were informed they required us to wait a day for the cashier's check to clear. Given the 5-hour drive one way and other obligations it all had to be done in one day. We had to go to the bank to get a very large amount of cash requiring us to go to 2 different banks because the first location did not have enough money on hand for the transaction. (If the sales person had asked just one question about how we were going to pay or finance we could have made arrangements in advance and saved hours.) Third hurdle, the tags for the bike. We drove to Purcellville from the Greensboro NC area to make our purchase so the tag for the bike was a little bit more complicated as they were meant to inform NC of the purchase so they would send the plates to dealership and then forwarded it to us so a little bit of delay was expected (However) Purcellville took 3 weeks just to send the message to NC DMV. Who then in turn sent them the first tag within 6 days. (We were told that tag was somehow misplaced.) Phone call after hone call after phone call on our part. (+95% of the calls were instigated by us) 2 months after our purchase we finally received our tags after having to request a 2nd temporary tag to get us until the permanent one arrived. Fourth Hurdle we decided to forgo the extended service coverage we set up on purchase of the bike. This has been a drawn-out nightmare of phone tag and hounding the finance department. We are still trying to get answers in regards to the removal of the wheel and tire service package. No one is returning our calls. (Grr). Our Fifth hurdle would be our Install concerns. After buying the bike we decided to start doing a number of things including installing an upgraded Sway bar. While installing the new one we ran into an issue caused by MotoMember using the sway bar channel as the route for the wiring used to upgrade the lighting on the floor boards. This caused a number of issues and loads of frustration with our install of the H&R Heavy Duty Sway Bar. (Martin the Vlogger is the best would recommend this sway bar to anyone). In upgrading the fender lights, we found that to add the fender lights instead of using plug and play lighting kits there was a lot of splicing and electrical tape this could have and should have in our opinion been done much better. Now with our plans to upgrade our rear shock to an M2 shock (Marcus is a great guy and very helpful through the entire process) we have been doing research on you tube as to the technique and discovered that the stage 2 Elka shocks that we paid the dealership to install for us were not calibrated for riding style or a preloaded weight(we were never even asked). That was irritating enough but we have now found they were also alarmingly installed upside down(pictures included). This causes extreme wear and tear on the shock causing it to break down much more quickly. After an investment of $850 and $300 in installation I find that unacceptable. Would we buy from them again? Possibly under the right circumstances and for the right price. Will we ever have them install things moving forward? Nope not going to Happen. read more

MotoMember - can't even get to the preload adjustment ring - Motorcycle Dealers Near Me - Purcellville, Virginia

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Motomember is guilty of being a Bait and Switch Retailer. See attached images. The bottom line is in the age of the internet sales dealers like Motomember are not updating their web sites on any regular frequency. For example, I called and asked about the 2020 leftovers on 5/18/2021. The web site image attached shows 19 units in "inventory". If you call the claim will be something like " We sold a lot last weekend so the web site is not up to date..." while they check to see what is in real inventory. This applied to "Manager Specials" as well as "School Units" under a section of the website called "Spyder Spotlight". Upon inquiring about the school, or manager specials units...or even all the leftover 2020's they don't exist but they have a brand new units to sell you or even some used ones "coming in soon". In the era of post pandemic online sales there is no justification for this type of practice. It is a clear example of false advertising and a form of fraud to get customers knocking on the door so they can upsell. It is a violation of the Consumer Fraud and Deceptive Business Practices Act. To be fair they have inventory of brand new units and if you're looking for one they have it. I can't speak of their service department nor of the complete sales process as I was not able to continue based on the above. Take a look for yourself on the web site - lets keep dealers honest. read more

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Probably the most confusing experience I've ever had... I drove an hour and a half there one day to check out a Can Am DS 250 and figured since they had an abundance of them listed on there website and ATV Trader they would at least have 1, right? After looking around the shop and not seeing any I was asked if I needed any help finding what I was looking for. After I told Nathan what I was looking for he said they had none left... waste of time. My bad for not checking before I went. Fast forward a few days I'm looking online and 2 pop up at Moto Member in Purcellville, so I submit an inquiry and get a response from Nathan that there is 1 left. Great what's the price I respond.... crickets... a couple more days i call and Louis answers and tells me yeah there is one and says he'll go take pictures and send them to me for confirmation. The day goes by... nothing. Couple more days go by I decide to give it one more chance. Louis answers again, tells me oh yeah things are really busy and starts looking in the computer for the bike. Says it's there but something is wrong and put me on hold... couple minutes go by and some one picks up and asks, is this Rual? No it's not, back on hold. Couple more minutes someone picks up and asks who am I waiting for? Louis is on the phone with someone else now, what can I help you with? I say looking for the DS 250, I am told I think we sold it already... this place is a joke I cant believe they are like this with everyone or they would still be in business but they wont get mine again. read more

The wife got treated like a Queen by MotoMember Service Department in Purcellville, VA. Service Rep Tara was AMAZING!!! She was Super friendly & the ultimate Professional. I'd recommend anyone to check this Service Department out if you want Topnotch service at a reasonable price. read more

The gentleman who works front desk named Jason just made my whole week a lot easier without me even having to come in! I'm trying to take my slingshot down to ocean city this weekend and have been having trouble finding a shop to fix my alignment I've contacted Delaware stores Maryland stores and Pennsylvania before finally making my way to VA to motomember. They were the only people who were willing to see me next day and on top of that told me before I come to check my tire pressure that might be causing the problem! I did exactly that and it solved my problem! Jason was such a big help now I don't have to drive 2 hours and I saved some money. Thank you it was much appreciated mr jason! read more

I have only great things to say about the MotoMember service department. Tara was able to address all of my questions and needs in an absolute percent professional manner. She owns her role with a cheerful and personable attitude. She will, from now on, be my go-to person at Motomember. read more

I paid for transport in a closed trailer; arrived in an open trailer during a rain squall. I had to call and request an initial drive-out tag. In 30-days MotoMember sent another drive-out. After 60-days no registration work has been done. MotoMember may not be able to issue another drive-tag. The onus is on the State of WV for not providing a title to MotoMember. This seems odd after 60-days. I may have to park the bike until this gets sorted out. read more

Some friends of ours had an excellent experience here, so when we went looking for a new Spyder this was the first place we shopped. Unfortunately, due to supply chain disruptions, we weren't able to buy a Spyder with the features we wanted here, but we were VERY impressed by the way we were treated. Their sales staff is knowledgeable, helpful, and willing to do whatever they could to meet our needs. We have nothing but good things to say about them, and will be back! We highly recommend them. read more

My first impression upon calling the dealership to inquire about a Polaris Slingshot that was advertised on the website as being available for sale was not the best. However, DJ, my salesman did diligence by checking the actual on-hand inventory ahead of me showing up-- which would have been a wasted one hour drive. He was also courteous and knowledgeable about the available inventory of Slingshots, which led to a very pleasant sales experience. After having service done on my Slingshot, delivery drivers Doc and Sarah showed up to my residence with classic style and professionalism. They delivered my Slingshot with care and the kind of first class customer service you would expect. There were hiccups along the way between purchasing and delivery-- hence the three star rating-- but Harold worked through the issues, providing just-in-time solutions to remedy the problems. read more

Recently purchased gear from Sam and Conner. Sam was awesome about helping me and understood that females are looking for a particular fit along with the safety aspect of the jackets. Then both Sam and Conner weighed in on the helmet that I was eyeing. It was an easy sell but they both took time to talk me through the features, switching out between the clear and tinted shields and the anti fog accessory. I've visited this place several times while making decisions and this was my first time actually buying items. I've been impressed every visit. The employees are always welcoming and helpful. There's never pressure to buy... they're always busy and clearly not struggling with sales! But they always make time to answer questions and help talk through whatever you have on your mind. I'll absolutely be back. read more

I bought a new Ktm 350 from MotoMember 11/12/21. From Tony at sales to Doug at finance and Sam at parts,You could not ask for better employees!Everyone was informative and friendly.Even the GM Larry made it a point to shake my hand and thank me for coming in today. I will highly recommend this dealership!! read more

MotoMember - Motorcycle Dealers Near Me - Purcellville, Virginia

Buyer beware when dealing with their website. Unethical bait and switch on pricing.

The worst experience I ever had purchasing a motorcycle, I bought a Suzuki from DJ in December and got delivered in dec14/2021 now is feb/23/2022 and my motorcycle still not registered. The motorcycle is sitting in my garage since December 14 still not registered how can this be?? I called multiple times and spoke to the finance manager, DJ and the registry Lady and nothing. I understand COVID-19 made things harder but nothing justify been 70 days and my motorcycle still not registered. Harold even told the motorcycle was registered at some point which is not true. I opened a case with the attorney General of Virginia and hopefully I get my money back soon. I wish I could give 0 stars. Beware they just want a sale and they do not care about the customer! read more

I inquired about Can Am Spyder. The salesman "Billy the Spyderman" "self proclaimed" was very aggressive and condescending. Pretty much told me that these bikes are weak. If he sounded like he was intelligent, I may have walked away. I will just move onto another dealership and make sure none of my friends are patronizing this place. read more

Yeah I was looking to buy a bike from this place untill I read about the dealer documentation $700 dollars for a 10% discount on parts and free VA inspections and the service records.First of all I live in PA so the VA inspection is worthless the 10% off on parts i live over 300 miles away so that to is worthless and the service records?The bike shops around here will hand you the service records it's no big deal.So you pay $700 for nothing more than pure profit for doing nothing . I even told the sales monkey that and he says the lowest I can go is $400 .$400 for what?Handing me the service records what a scam avoid this place there are a lot better shops to deal with. read more

Got a bike from this place, surprised to see the bad reviews. They treat people like family before and after the sale. They are not high pressure bait and switch. Just laid back honest people how it should be in Purcellville. At the end of the day it's a toy store, and should be fun. read more

Found their website on ATV Trader. They appeared to have some good prices on leftover 2019. Called today and of the 18 2019 Defender HD10's that they have listed on website they were sold on Friday all they have to offer are the 2021 read more

It took over 3 days to get a return call, then when I did finally get someone, I put a $1,000 deposit down on the bike I wanted, Explained I would be driving 5 hours one way to pick it up, I needed to know it would be ready- I got nothing from their "Billy- the Spyder man" terrible customer service with him. I had my deposit refunded and will willingly pay more just because of that. I can't speak for the entire business- but I can tell you to ask for a different salesman, he is not the guy. read more

I contacted this dealership after seeing the advertisement on the CycleTrader website. I was inquiring about purchasing a Spyder and trading my Can- am Ryker towards the purchase. I was contacted by a salesman :Billy the Spyderman" regarding my inquiry. I spoke to him briefly regarding my interest at which time he inquired about the state of my credit and the physical condition of the Ryker which I stated was very good. I advised that I was residing in NYC. Mr. Spyderman asked if the "frame of the Ryker was "bent". Perhaps this is a question asked of all, but I didn't appreciate it! I have been riding , buying and trading motorcycles for over 20 years now, never traded a damaged bike other than normal wear and tear. Next I was advised to put in the credit application, which I did. The next day I was contacted by "John" from the finance department. apparently I had made a mistake on the income portion of the application, maybe I am the first one who has EVER made a mistake on my application, I don't know!! Besides that I had a security hold on my credit, which I placed there a couple of years ago, for my own protection by the way! Overall, "john" seemed annoyed by the whole situation. I rectified the situation with Equifax, within the hour and sent an email as he requested, I RECIEVED NO RESPONSE. I never heard from anyone at this dealership again, so I decided to call and try to speak to "SPYDERMAN" again, he was busy, I left a message, NO RESPONSE. Over a week and a half later , his assistant called, apparently my message got misplaced or buried! I did however recieve some paperwork indicating that my credit application had been rejected, stating that even though my credit score was well over 800, the reason for rejection was that I was "OUT OF AREA"- how does a company that does INTERNET sales reject you because you don't live in the area?? Overall my experience with MOTOMEMBER left a BAD TASTE in my mouth. My dealing with them seemed accusatory and CONDESCENDING!! is this the way you deal with everyone? or just "certain" people from "certain" areas?? I would never consider purchasing or recommending this place to anyone in the future. You may be the one of the largest dealerships but your customer service is seriously lacking... you kicked a potential customer to the curb, but you did me a favor!! read more

Very disappointed to say the least. After 3 weeks of sending emails, calling and leaving voice mail messages, it was an online credit app that resulted in a phone call to me. I was told the bike I was interested was still available, the credit app was being processed and I would receive a call back shortly. No call. No call the next day. I left a voice mail message and sent a text. Finally, spoke with a sales rep on day 3 after the application was submitted. I was told the Can Am I was interested in sold long ago, that they don't have the staff to keep up with the website and they are very busy selling bikes to return calls or field online inquiries. Felt like it a "too bad so sad" situation. If the dealership can't service online sales, don't offer it. read more

i would not recommend this dealership the worst customer service ever. i had to call them number of times for everything. every contact i made with them. they promised a call back but never called back. full of fake promises. once they know that the sales is final they just forget u completely. read more

This business gave me a great buying experience, but once we got our can-am defender it had issues with the battery. When they initially dropped it off it was supposed to be delivered at 8 pm, they didn't show up at my house until 10:30 pm. When they dropped it back off after fixing the battery problems they said it would be here at 9 am, they weren't here till 11 am. They have horrible service they are always late and they have horrible communication with their customers. read more

Let me start off by saying this. I never write reviews. I thought this had to get out there to let other people know and to hopefully put some sense in to this company. What a fantastic oppurtunity they have with a great selection of vehicles. THE SERVICE SUCKS. I wanted to order a few upgrades for my Can Am Commander. It took them forever to find me the parts I wanted to order, when they finally found them on the computer they told me it would take 5-6 days to arrive. I show up 2 WEEKS later, they didn't have my name in the system, and it took them 30+ minutes to find the parts I ordered. I then foolishly ordered parts from them online to pick up in store hoping this would go more smooth. GOOD G*D I WAS WRONG. I show up 5 days after I ordered and AGAIN they couldnt find me in the system. Luckily a random kid from the back walked by and saw I was frusturated.. He THEN went looking for my parts..I stood around for 45 minutes and then tell them I was going to get lunch..come back 2 Hours later and they say they never even ordered the parts......The parts counter is a joke. They have no system what so ever. I almost want to put a job ad out myself for them because they need serious help. R.i.P. read more