Bill and Jacob were awesome. Super respectful to both me and my wife, took extra time with our…read morevehicles, and actually treated us like humans instead of a checklist. No pressure, no upsell nonsense -- just genuinely helpful, friendly service. You can tell they care about doing the job right. They absolutely deserve a shout-out.

They have a bunch of kids working here that are slow and don't care. Waited 45 mins for 2 cars to…read moreget an oil change and while a massive line of cars formed 2 of them are working on a van next to the garage. Brutal.

Honest, Trustworthy, Dependable, Excellent Work, Do what they say, Say what they do. They stand by…read morewhat they do. It may not be the shiniest, and the location isn't the most desireable, but you'll be happy and satisfied you went there.

Went to Oscar's auto repair to get an estimate regarding the replacement of a brake light switch…read morefor my 1995 Chevy Silverado truck. After examining my vehicle, I was told that in order to have that switch replaced, it would be necessary to have the steering column removed so they could access this switch and it would cost approximately $700.00. I took my vehicle to another shop where they replaced my switch without removing the steering column and was charged only $185.00. BEWARE!

I want to give these guys five stars. I had to make a quick trip to the hospital to be with my…read moredaughter and I ran out of windshield wiper fluid I stopped in to see if they did the service and they did it no charge

I would like to bring to everyone's attention a recent experience I had with the Jiffy Lube…read morelocation in Redmond, where we have been loyal customers for the past 13 years. We have always appreciated their status as a veteran-owned business and felt we could trust them with our vehicles. However, during my wife's recent visit to have her Jeep's oil changed, we noticed that the window sticker was not updated. This was the second time in a row this has happened. I also discovered that all four valve stem caps were missing. I had previously purchased stainless steel 9mm shell caps for her Jeep. I contacted the Jiffy Lube, and they assured me they would investigate the matter. The following day, they reviewed the technician's information and stated they would reach out to him. After several days, I followed up and was informed that the cameras confirmed the valve caps were present when the vehicle arrived, and not there when she left but they could not identify who removed them and that they would not replace them. When I expressed my disappointment, particularly regarding our longstanding patronage, the response I received indicated a lack of accountability. It is concerning that an employee had taken personal property, and the management's decision not to address the issue reinforces a mistrust. While the monetary value of the valve caps is not significant, the principle of the matter is troubling. This incident raises questions about overall security and integrity at this establishment. What else do the employees help themselves to? Change any cash they find? Consequently, I have decided to seek service from another provider moving forward.

I ordered tires for my Bronco from the Walmart Auto Center in Redmond, Oregon, and scheduled an…read moreinstallation appointment. They took payment immediately -- then canceled the installation two days later without explanation. After rescheduling, they canceled the entire order. Hoping it was a fluke, I placed the order again because the price was good. Set another installation date. Canceled again two days later. Then -- ironically -- I was notified the tires had arrived and I should schedule a pickup. I didn't want to pick them up -- I wanted them installed. I went to the store and asked if they could install the tires right then. At first, I was told no. When I asked to cancel the order, they suddenly could install them. So I left my Bronco and was told it would be ready in 1.5 hours. Guess what? 1.5 hours later, they called me to say their machine couldn't install the tires because of the size. I returned, got a refund for the tires -- but they couldn't refund the installation fee at the store. Now I have to call a 1-800 number and chase down my own money. This entire experience was a circus of incompetence, poor communication, and wasted time. I will never go back to the Walmart Auto Center again -- and I strongly recommend you don't either.

This place is a joke. Do not waste your time trying to get anything done at the Walmart auto…read morecenter. 2 days in a row I had oil change appts get canceled. I finally made an appt that didn't get canceled, I brought my car in at 3 and waited for 2 hours. When I came to check on what was taking so long they said they haven't even started.

TL;DR: this location has poor communication and did not complete the work I was charged for…read more I have been to this location, at least four times now, but I have no plans of coming back again. The unreliable, poor customer service is driving me away. I have only come here to have new tires mounted on wheels and the first two times I came things went okay (only exception being no call to let me know the work was done). I recently brought tires and wheels in again to have them swapped and have some old tires patched and never received a phone call when the work was supposedly done. I mentioned to Jesse that I was not called the last two times but he did not seem to care. When I picked up the tires I was charged for all of the labor that should have been done, but later discovered they did not fix one of the tires even though I was charged for it. I went back the next day to have them fix the tire I was charged for and you can imagine my surprise (sarcasm) when they once again never called to let me know that it was done.

This was really a very miserable experience. I had useused the gills point SN Bend and had a great…read moreexperience so I assume Redmond would be no different. I couldn't have been more wrong. I wanted to replace a tire that was blown out and I had purchased four tires and had them installed at the other gills. I got a guy on the phone in Redmond, who identified as the manager and started to disagree with me that I had four-wheel-drive and would need replace all four tires. I know what kind of car I have and I know I don't have four-wheel-drive but this guy was adamant and nasty. he called me back three times after I kept hanging up on him to prove he was right. He made nasty comments on my receipt. I had to have the manager from the bend store intervene to get the job done. I will avoid this location in the future.

You guys are terrible!! There was a part of an old coil left in my cylinder, after getting it…read morereplaced we couldn't get the spark plug out, took an hour to scrape out!! Radiator is already bad. And way overpriced for this awful place.

2nd time utilizing Dale, will be bringing my boat motor in next. Great personal service, very…read moreknowledgeable and trustworthy. Thanks Dale and crew!

Joshua has been a solid communicator throughout, and gave me options along the way. He was…read moreunderstanding and didn't give me a hard time about my car

Would give "0" stars if that was possible!…read more Avoid this place at all cost! They had a family members truck for 6.5 months! Kept getting the run around from the very beginning, the transmission or turbo still hasn't been delivered, been super busy. Horrible at communication, horrible customer service. Finally got truck back, worse off then when truck was dropped off. It looked like old rusty parts were put on vehicle verse the new stuff he said he bought. You are better off taking your huge pile of money and lighting it on fire! At that point you would be out money but still have a vehicle! Please don't take your vehicle here!!

Extremely helpful and friendly, stopped in for some help with a mechanical issue and they had me on…read moremy way extremely quickly and were friendly throughout the process

I was referred here by a friend. They were definitely busy but offered for me to drop my car off…read moreand they would get to it as soon as they could. I dropped it off on a Monday and it was completed by early Tuesday afternoon. I did have to get a rental car, but they were able to refer me to Hertz at the airport, which was literally across the street and received a good deal on a rental in the meantime. This will be my go to for all of my maintenance work.

Would not recommend this shop to anyone. The mechanic was extremely rude and tried to upcharge me…read morefor work that wasn't even completed. He became upset because the warranty company would not work with his preferred people on another engine, and then said he was going to increase his rate because of it. When I decided to take my vehicle somewhere else, I was charged $1,400 just for diagnosing the issue. The entire experience felt unprofessional and dishonest. I strongly suggest taking your vehicle to a shop that treats customers fairly and communicates honestly.

What a great shop!! Took my 2014 BMW in to get a few things…read moredone and was very happy with the communication and quality of the work! Jim explained everything they did, he was wonderful at explaining it. I would highly recommend this shop to anyone and everyone!! Thank you Jim and Ryan!! :)

Redmond Auto Service Tire Pros has become our go to auto service center. We have been taking our…read morevehicles there for at least three years. I trust them for all my routine services and the regular tire change over. The people are the best and their prices are reasonable.

I'm always greeted in a professional and friendly manner by the staff. They provide honest…read morediagnostics and reliable service.