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    Motorsource, Inc

    3.4 (29 reviews)
    Closed 10:00 am - 6:00 pm

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    Ask the Community - Motorsource, Inc

    Review Highlights - Motorsource, Inc

    Chris, the General Manager, was wonderful to work with and provided us with great customer service.

    Mentioned in 5 reviews

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    Audi Exchange

    Audi Exchange

    4.5
    (631 reviews)

    We went to 3 Audi dealerships to find an RS3 with the options and color we wanted…read more Audi of Morton Grove was a good experience, I recommend them and Ivaylo was great, but they didn't have specifically what we wanted on the lot or coming in. No pushback on a test drive, very easy to do business with these guys. Audi Hoffman Estates had an allocation but jerked us around on price and and played games like saying that coming in at MSRP was a big maybe, "we'll see," and wanted a 3k deposit. They also were gatekeeping the test drive, saying that they don't do that here unless you're an extremely serious buyer. I do not recommend this place. In contrast, Luis at the Audi Exchange, was super nice and direct. He agreed to MSRP and a 1k deposit on the exact build we wanted. Luis gave us plenty of updates on the car's journey from Germany to Highland Park and even facillated a set of Pirelli winter tires at wholesale price to be included in the transaction. Dan the finance manager was also great and didn't waste our time with the endless upsells you usually get. You're in great hands with these guys. They also have lots of good snacks including protein bars.

    I had a disappointing experience with Audi Exchange St. Charles while trying to look at a 2014…read moreMercedes-Benz E 350, stock SCP1246 / VIN WDDHF8JB9EA838132. I inquired about the vehicle on Saturday, May 23, 2026. I received an iPacket at about 3:26 p.m. and an email shortly after saying the vehicle was available. Since I was already in Illinois and interested in the car, I drove about 45 minutes and roughly 45 miles out of my way to see it. When I arrived, we were able to visually inspect the car. While we were looking for it, the salesperson asked whether I had already been in before to look at that same vehicle, which made me wonder if there was already some confusion about its status. After looking it over, I asked to hear it run. When the salesperson went to get the keys, I was then told the vehicle was being bought or held by someone else. The salesperson offered to help us look at other vehicles, but at that point I decided we were done and left. The next day, the same vehicle was still listed on the dealership's website with options to confirm availability, schedule a test drive, and start the buying process. I understand used cars can sell quickly, and I am not saying anyone acted intentionally. I also realise this may not be unique to this dealership. But from a customer's point of view, the communication and inventory status were not handled well. In 2026, the technology exists to avoid sending customers to see vehicles that are already sold, held, or otherwise unavailable. At minimum, listings should be updated promptly or clearly marked as pending. If the industry cannot do that consistently, clearer rules may be needed. Given the extra time and mileage, some acknowledgement of the inconvenience would have gone a long way. None was offered. Based on my experience, I would not make another trip to this dealership unless a manager confirmed in writing that the exact vehicle was available, on site, ready to be started, and actually being held for my appointment.

    Lexus of Highland Park

    Lexus of Highland Park

    3.1
    (102 reviews)

    Bought my 1st Lexus at this store 3 years ago, 2022 ES, best price out of 3 different Lexus stores,…read moregave me a very fair price for my trade as well, very easy negotiations, now let me tell you why this time next year I will only go to this dealership to purchase my next one, the Service Dept is amazing, Ray and /or Ryan(Service Writers) always treat me as if I'm family, fairly priced, cheaper than other Lexus dealers and mechanics are top notch !!!!!!!!!!! Mike Plueger

    My husband and I had a wonderful experience purchasing an NX350 this week at Lexus of Highland…read morePark, IL. I did research and many positive reviews mentioned Carl Ritz - Master Certified Consultant, so we made an appointment to meet with him. Our positive experience with Carl lived up to the dealership's stellar reputation for exceptional customer service and zero pressure buying. Carl was very knowledgeable and thoroughly answered our questions. The entire process was seamless since you only deal with one person, the consultant/salesperson. After settling on the purchase of the car, we also met Daniel Pango, when discussing my trade-in (a 2015 Toyota Highlander which never had one problem in the decade I owned it). They are eager to buy used cars and gave us a very fair price. Lexus consistently ranks at the top for reliability and high owner satisfaction, making them the benchmark for quality. I'm excited to own a Lexus. In the rare event I may have an issue with my car, I have no doubt my experience with the Service Dept will be on par with our exemplary experience with Carl. I highly recommend Carl Ritz and Highland Park Lexus. You can tell this family business prides itself on cultivating long term relationships with their customers.

    Motorsource, Inc - car_dealers - Updated July 2026

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