Updating my review and score because they made everything right - not sure what the original issue was with mu repair but things got sorted. Car was repaired with costs more in line with what I initially was initially quoted. Original review is below. I bought a car 7 years ago here and it was fine. Horrendous experience attempting to get a the car serviced where I was massively overcharged to not actually fix anything. I was debating buying another car here but the whole debacle is probably enough to just turn me off to the place and go elsewhere. I don't recommend this location. read more

Get it in writing - I bought a Hyundai Ioniq 5 and was told I'd get a power charge converter so I could charge at Tesla chargers - never got it and they want over $400. Was supposed to come with the car. Also, there's a 12v battery that doesn't get charged and is a known problem but the people at Gregory just want me to keep buying new ones. read more

I walked into Gregory showroom yesterday afternoon on a fact-finding mission...met Felix..told him what I was looking for, and surprise, surprise: he listened! Twenty-four hours later, my husband and I drove home in a new Ioniq 5L. Thank you Felix for your respect, honesty, knowledge, and understanding. ~ Gail Anne Northbrook read more

We purchased a Pallisade from another local hyundai dealership about 2.5 years ago. At the time it wasn't an easy car to find so went where we could find one. Since Gregory Hyundai is just 8 minutes away from our house this is where we get it serviced. For about a month now my car has been reminding me that I'm overdue for service so I booked an appointment online, which was easy enough. I know these things can take awhile, but fortunately they have a nice lounge to work so I planned to do some work and a few calls from there. They told me it would take about 1.5 hours for my appointment yet 4 hours later I was STILL there. I did add on a few things they thought i needed, but not sure it should have taken 4 hours. They were very pleasant and it was an adequate work environment for the day (helped myself a few times to some much needed coffee), but plan to be there a long time for any appointments. read more

Good warranty, but all the tech that are in the new Tesla's. Bring my insurance up from a $1000 a year to 3500 so not purchasing at this time until they build one with less tech, regular tires, not low profile tires and has rear wheel drive Or front wheel drive not four wheel drive! Don't like the hybrids either too many extra moving mechanical and electrical ad ons we don't want. We are switching to low tech vehicle brand read more

Purchased a preowned Ioniq 5 limited. Met salesman, Felix Fitzershtein who was efficient, helpful and friendly. Happy with the purchase. Only complaint was the long - several hours waiting for the financial person to finalize the purchase. Only one person finalizing sales that day and he forgot to give me my Illinois registration certificate. read more

I have a 2023 Hyundai Tuscon purchased at Gregory. Had a great experience with the salesman. However, the service department has been horrible and recently had an experience where I had to get new tires because they forgot to tell us they needed rotation. When I called to raise this with them, the manager never called back and the service dept rep said it was partially our fault for not asking. The owner then sent a form email with his personal cell to reach out with any issues. I called him as well and never received a callback. This is not how you do customer service at all. read more

I have a 2024 Ioniq 5 Limited. I loved it until it got the dreaded iccu failure. First, I got the recall to update software within 3 months. Second, the 12 v battery died after 18 months. Then after updating software, replacing 12 v battery, the iccu failed. Now, I am not blaming Gregory Hyundai for the obvious poor parts, software, and craftsmanship, but I am blaming them for not having a loaner for the weeks/months long wait for repair. I am blaming them for having absolutely no idea on how long it will take to get a loaner, or the correct parts, etc., etc., etc. Now I get the privilege of paying for a car I can't drive. Hyundai saying how they might not reimburse for the rental car. And the hits just keep on coming. This is more than enough to never get another Hyundai. Again, I can't blame Gregory for the bad car, but I can blame them for the worst customer service. read more

Inept at all stages of service. From no loaners to not mentioning that weekend techs can only do the most minor maintenance when scheduling an appointment for the weekend for more advanced work, to not even doing basic post testing after diagnosing a critical safety system. Missed deadlines. Ignored requests for diagnoses of other programs. No follow-ups. What should have required two visits is now at minimum requiring five separate trips to the dealership. And make sure to check out other reviews here for the allegations about abuse from the owner and management. read more

They Sold the Car I Had Already Secured -- I'm Now Stuck with a Loan and No Car I test drove a Certified Pre-Owned Genesis GV70 on a Wednesday night. I told the salesperson "I'll take it", and was given a bill of sale to finalize my loan with my credit union -- which I did that same night. By 9:36 a.m. Thursday, I texted to confirm the purchase. I stayed in active communication all day, provided payment tracking info, and scheduled a time to finalize paperwork. My last message -- at 6:16 p.m. -- was a confirmation of my appointment to come sign the paperwork. When I arrived to finalize everything, I learned the car was already sold to someone else. They later claimed they "tried to call me," but I was in direct contact all day Thursday. They made no meaningful attempt to reach me or communicate before selling the car out from under me. This wasn't just inconvenient -- it caused real harm: * I now have an active loan with no car. * It's been reported to credit agencies, and I was advised to wait 30 days before reapplying. * The rate I had secured is no longer available, and I'll likely pay more next time -- with another credit inquiry on top of it. * I was already at my financial limit -- without that lower rate, I can't afford a comparable vehicle. * I'm now stuck driving my old car, racking up mileage and repair costs I hoped to avoid. Also worth noting: I had two prior confirmed test drive appointments here. Both times, the cars I was scheduled to see weren't available -- one was in the shop, the other wasn't even at the dealership. They told me they wanted the rest of my experience to reflect a "high level of service." It never did. What it reflected was disorganization, lack of integrity, and a total disregard for the customer's time and trust. Be very cautious if you're considering buying from Genesis of Highland Park. I gave them three tries and they failed miserably each time. And now I'm in a situation that should never have happened. read more

Bad customer service. We talked to a Matt that works there, he put us on hold for 15 minutes to ask a simple question. Then was very patronizing in talking to us answering simple questions. Did not seem knowledgeable or show any care for the matter. read more

I contacted Genesis Corp and it took over a week for him ro get through to Management. Finally they checked and the GM said No as I had swore at his staff. A beyond lie. The General Sales Mgr had come out at the terrible event to check if nyself and my wife were OK as he heard back in the Showroom the GM hollering at me and my wife using 4 letter threats This was explained again to Genesis Corporate customer senior Representative. Last I heard and a terrible situation not really corrected at all read more

Sales staff, especially Felix & Grant were outstanding!! Answered all our questions and made the process a stress free experience. A few days later the owner called to follow up. What a great experience!! read more

Bought a used vehicle from them that the salesmen told me the mechanic inspected and had no issues. Took it on a test drive and the ac was out(red flag #1). I was given a discount by Gregory to cover the potential costs of the ac so I ended up buying it. Within 1 week and less than 150 miles driven it popped a check engine light. I understand I bought a used, old vehicle (2014) but there is no world where a check engine light should come on 1 week after buying. Called them to see if they can help me out if I brought it by and they said it's not there problem. I've bought over 45 vehicles in the last 12 months for my business I own. Twice I bought used cars that had issues and without hesitation the dealers I bought them from had me bring them in to check at no cost to me. Will never buy from them again read more

I purchased a used vehicle with clear verbal and handshake agreements for minor follow ups from the salesman and sales manager. After the sale they did not honor their agreements and failed to follow up. Advise others to get every detail in writing when doing business with Gregory Hyundai in Highland Park. They did not honor their promises in my experience, which is disappointing. read more

We just purchased a new Hyundia Palisade and have to say it was a pleasant experience. Our sales consultant, Ben Duran, was friendly, patient, answered all our questions, was very knowledgeable about the vehicle, and not high pressure at all. I was ready to sell my Jeep to Carvana but Gregory Hyundai gave us an offer we couldn't refuse for the trade-in. All in all, a really pleasant experience. read more

I love the service department. They always keep me informed what is going on with my Tucson to keep it going.

I had my vehicle in for service. It was quick and easy. My service writer Daisy was amazing! I would recommend this dealership over any I have gone too. They were so thorough and kept me up to date on what was going on every step of the way. Go here for service read more

Purchased a new Hyundai on February 8th. Can no longer drive car because I still don't have a title 3 months later. Totally inept office staff. More misinformation from the sales rep than good. The only good thing was they had the car I wanted but not sure it was worth the drive from Michigan. Like most auto dealers they love you until the have your money. read more

Put faulty parts in a car to sell. Car was dead within a month. Due to using the wrong parts and a used faulty battery now have $4k worth of repairs needed. Totally fraudulent inspection report. read more

Had an issue that was ultimately resolved, took longer than I would've liked but that's life.

I called about a car that was being advertised a Mazda CX5 and spoke to a salesman he said let me check and see if the car is in. We are selling the car for that price. It's out the door other than tax license and title. The salesman made a big deal about saying let me make sure the car is here comes back to the phone a few minutes later and said yes I put my hand on the car it's here. Do you want to take a look at it I drove 50 minutes. from Fox Lake, another salesman was waiting for me. The salesman I spoke to wasn't there although he said he would be there the car he supposedly put his hand on was not there. It was sold the day before I went to complain to a manager and said I was upset that I was lied to. He said you were not lied to. I told him the story, and he continued to deny the salesman's misrepresentation Gregory Hyundai does not know the truth from a lie words don't seem to mean anything to them. In my world you live by what you say if somebody lies to me once I will never do business with them or speak to them again what's the point I work as a psychotherapist words are everything do not do business with these people lying is part of their culture these people are creepy They do not respect or understand honesty or their customers time read more

Avoid this place! The service is the worst I've ever encountered at a dealership. Communication is terrible and the process is even worse. I like my car but plan to sell it just so I don't have to go here for service. Following up to this. The dealership responded in a very professional manner. They explained the issues and how they plan to resolve them. I believe this will happen and look forward to the improvements and continuing to go to this dealer for service. read more

Called at 4:45 pm to order a replacement key fob for a Hyundai car. Operator transferred me to parts department. Rings, no answer, automatic recording tells me to call back in a few minutes. Call again at 4:50..same answer. Call again at 4:55.. same answer. Call again at 5 pm.. New Response.... Sorry Parts Department is closed. Call again tomorrow. Hope your team in the Parts Dept beat the rush hour traffic on the way home. read more

On June 4, 2024 I took delivery on my new 2025 GV70. Things went seemingly well up to the point of delivery. While sitting in my new vehicle, my salesperson (Ben Duran) was quick to go through the features etc of the car I asked about the wireless Apple CarPlay. I tried using my phone multiple times and couldn't get it to work. Ben tried his phone a few different times, quickly putting his phone on the charging pad and removing it. He claimed that his iPhone worked and stated that it didn't work with my phone because my case was too thick. After arriving home I did my own research trying to get the wireless CarPlay to work. I eventually discovered that the wireless feature wasn't even active yet on the 2025 GV70's, but would be activated in an upcoming update (which apparently Ben was unaware of)! Obviously, it didn't actually work with his phone, even though he said it did and blamed it on my case. As far as he knew, CarPlay wasn't working and still sent me on my way knowing that it didn't work with my phone OR his, and not knowing why. I called Ben on June 6 asking him about the front license plate bracket he put in my glove compartment when I took delivery. I asked him for guidance/directions etc since none came with it. Ben responded in part by saying "I don't mean to sound like an a**hole, but you'd be better off to learn how to do it yourself!" I was shocked at what I just heard. After telling me that, he said I should just take it to my local "Hyundai" dealer. Then he abruptly claimed that he was with a customer and that he would call me back later. Unsurprisingly, that call never happened. I subsequently called the Genesis customer care number regarding these issues and others, along with questions I had. The pleasant, friendly woman documented my issues, and said I would be receiving a call back within 3-5 business days. After a few weeks and no call back, I called the customer care phone number with my case number. I was told that my case had already been closed and she would need to reopen a new case. Coincidentally, I never received the survey that I was told that I would receive when I bought the car. This is hardly the luxury car buying experience that Genesis portrays. It looks l should have listened to my gut when I read all the negative Genesis customer service comments from other people on social media. read more

Very shady, unethical. Sold a used vehicle with rotted frame and brake line, and CV axle leaking grease. Told we had 500 miles or 15 days to return. Dealer will not accept return or refund money paid. read more

I called a head of time to schedule a test drive due to the long commute. I asked both the sales agent and then the General Sales Manager on the phone if the car had and any issues I should know before I drove in so I wouldn't be suprised. Both said no the carfax is clean. 2 minutes into my walk around the car I noticed bubbling paint and screws and plastic screws/rivets missing, the car had been in an accident. The young sales agent showed some regret but the sales manager attempted to cover it up and show a smug smile saying it's only a couple hundred dollar fix. The sales manager KNEW!!! It's jerks like this that giver car sales guys a bad name. So upset I was lied to by both of them over the phone and wasted an evening going in. Keep in mind Carfax is a dealers tool to rope customers in not a tool consumers can trust. read more

My salesman Grant was patient and help me select the right car for me. I loved the fact that he knew the features of the vehicle, which made it easier to make my choice. Stop by Gregory Hyundai and see what is of interest to you. Sharon New Genesis Owner read more

Steer clear. My wife and I purchased a new Santa Fe. We love the car; however, it had a known crack in the windshield. We had been promised in the agreement for the car (paid cash) that it would be replaced expediently before we moved across the country. Over the past 7 weeks we have been routinely ignored and our calls not returned. Finally brought it in and the service department had it for a week ("it is almost done, should be done tomorrow") before they acknowledged that the windshield was never replaced. We had to get the car back and begin the cross-country move, with them promising (in writing) a check to pay for another dealer to do it. Two weeks later and we now have a quote from another dealer... but still no check, poor communication with Gregory Hyundai, still no resolution to this issue, still a cracked windshield. read more

They were friendly enough people, but on several visits for simple oil changes, they tried to upsell me to expensive repairs EVERY. SINGLE. TIME. I found another very highly rated place for service on my Hyundai. read more

General Manager Barry outright lied about down payment total required to lease our new car. Turned what should have been an exciting new car buying experience into an opportunity to lie to the buyer just to make a couple hundred extra dollars. Love the car, not the dealership. ZERO STARS read more

After a series of unfortunate events, our family needed a second new car in 30 days. My husband had such a positive experience with Grant at Gregory Hyundai that we went back, walked straight to his desk, explained the situation and made a no hassle purchase the next morning. He made it simple, no pressure, and gave us the space to make the decision that was right for us. Another great experience. read more

Stay away! Told that I need $5,500 worth of repairs when my brake light when on. Said the brake lines were rusted out and leaking fluid. Couldn't reach anybody to discuss after multiple attempts. They had inspected the car for service 9 months ago--no such issues. Two subsequent mechanics told me there were no problems with the brake lines or fluid leaks. Very bad experience. read more

Do not buy a car here!! Don not buy a hybrid here especially! This place sold us an electrical lemon a Gregory Electrical Lemon. I'm sure there are others that have these. Let them hear it! These positive reviews you see on here are just family members and friends. Our Hyundai Tucson 24 with less than 2,000 miles just died on the highway. We were lucky enough to getting started and get the car to the side of an entrance to a gas station. There would stood with an entire family enjoying the Holiday stuck in car that is a hybrid and suppose to operate on gas as well, no not a Gregory Electrical Lemon. Totally dead and left to some car or semi to rear end us as they drive to the gas station. Oh, we tried the Hyundai roadside assistance, guess what, that was not working. Finally, walked away from the car with my twelve year daughter, my wife and 82 year mother. Happy holidays Gregory Hyundai! It cast us $112 to tow the car and 40 dollars to take an Uber home, will Gregory Hyundai reimburse? No frickin way! You see a brand new that was purchased at your dealership and left overnight by a tow truck in your lot, do you call the owner the next morning, do you return any of their 3 calls? No No No!! We have to pay an Uber to go pick up a loaner, that of course Gregory Hyundai will not reimburse! My wife even mentioned that she was a nurse and had to go to work, of course we all know the importance of first responders to businesses after the pandemic, nurse who? They don't care what happened to the family that was in the car just mysteriously left in their lot! Add on- this dealer sells hybrids and electric cars, all electric cars like Rivian. Yet, here is the quote from obviously the lowest man on the poll that Gregory Hyundai arranged to talk with us. "We don't know how to fix the problem". "This has never happened before". Yes, quoted from the pros. Because this instance, for us that was not worthy of managements. Lowest man on the totem pole, I feel for you! Please don't put your family in the same danger! read more

First time arriving at this dealership to drive a Genesis GV70 SPP. Had no idea that Gregory Highland Park was expending and currently under construction, so no showroom to speak of. Finally found parking on this cold 15 degree day and walked in to what was an erected tent style of a drafty building, which reminding me of a "Chicken Coop" . We were met by a sales manger, he asked what we came to see and explained in detail and he came back with a salesperson and gave him the stock # to bring around for a test drive. After about a 20 minute wait, the salesmen returned with the wrong car. So , we're left standing in this " Chicken Coop" of a tent while the Salesmen runs back to find the correct car. Meanwhile, my wife needs to use the restroom , so I ask at the desk ... the location of the restrooms. The salesmen points me to the Orange Porta- potty outside or the building next door in the mechanics area. I couldn't believe, on a 15 degree day you would direct a women to use an outdoor porta-potty and expect to make a sale? Where is your etiquette? Have you no shame? Whether your buying a $7k or $70K dollar car, your customer deserve the respect and dignity of clean indoor facilities! Genesis as a brand , seems to be working hard to find solid footing in the marketplace. Genesis Dealers such as the one in Highland Park are misrepresenting and causing harm to the brand. The sooner Genesis can become a standalone dealer, the better off they will be. Porta Potty recommendations- Blue Peak- Batavia VIP Restrooms - Chicago read more

Overall it was a good experience. We bought a 2020 Santa Fe with about 10,700 miles on it. Oskar was our salesman and he was very sweet and wanted us to be satisfied. I'm happy with the car as I've had Santa Fe's before. The issue is when we wanted to trade our old 2016 Santa Fe in, I feel the manager tried to lowball us. Yes the car was in one accident but overall it was in decent shape with lower mileage for an almost 8 year old car. We ended up trading it in and got a much higher offer. My suggestion is that you do your homework before you go there especially if you're trading in a car. read more

This dealer is a bunch of liars. Don't ever deal with Grant Gaither or this dealer if you want to be happy and satisfied on what you buy. He promised to match the price from Patrick Hyundai but after signature and documentation, nothing was given. No discount or price match was followed. No wonder there were few customers complaining when I got there. I should known that before i purchased a car there. His Manager Tony was also a liar and can not keep his word. Definitely , I will not go back in this dealer again. I dont recommend this dealer. Better you go to Libertyville Hyundai or at Patrick Hyundai. They will keep the price based on their words and price quote. They also have better discount with good customer service. They are very transparent on documentation before you sign in which they will explained it to you the total price, discounts and extra fees from taxes to the packages. Where in Gregory Hyundai, no transparency and full of lies. Watch out and don't fall into their traps. Grant will say bad stuff that about Libertyville Hyundai that will charge you bunch of stuff afterward. That's not true, I experienced it the other way around. I dont know how they keep Gregory Hyundai reviews but my experienced was really horrible on this dealer. I should rate them negative for lying! read more

If you are going to sell car to the general public, try to present a classy front. This place greeted me with loud hip hop music and that was a big turn off. Try again you guys. Same for any kind of extreme music that is there to entertain the staff and not the clients. It really was distasteful. I hope that Greg reads this. read more

Meh! We've been looking for a car and went to Gregory after scouring their online selection. When we got to the dealership the car we wanted to see had just been received back after a lease, we didn't know that, and it didn't matter except for the fact that it had not been detailed (and it was disgustingly dirty). The car was in the process of becoming a Certified Pre Owned Hyundai and was not fully ready to be sold. This is annoying because it was not presented in the best light. If the car is not 'officially' finished with the intake (CPO certificate and detailed), it should not be on their site and shown unless it's some kind of unbelievable deal (which this car was not). We were told the intake process (inspection and detailing) would be finished soon. Again, it's fine- except we had to drive all the way from Chicago in traffic to see a car that we could have waited to see until it had been fully certified and had been through the entire intake process. While on the drive, the sales rep was on his phone, annoying. He also didn't know much about the car- it's ok, except you know, maybe printout and read the listing you have online? I don't expect anyone to know 100% about all the cars on the lot but a little knowledge about each brand and the tier add-ons would go a long way. This is especially important since they only sell Hyundais. After the test drive, we noticed the car had some damage on the side and the sales rep said he would ask his manager if that would be fixed. FYI- if it's a lease and about to be CPO-ed part of the existing warranty is to have the car damage fixed. I know that, except for the Gregory's sales rep. When it was time to negotiate, I had to go four rounds with the sales rep for him to FINALLY go ask his manager about the damage to the car. If I had to use one word to describe the sales rep and the experience it would be-unenthused. Unenthused to show the car, unenthused to negotiate for the car, and unenthused to sell the car. Pass! Go if you know your stuff; if you've done a lot of research, and you're ready to sell yourself your own car. Or put up with the unenthused sales rep if you know you're getting a good deal. Otherwise- meh. read more

I went in to look at the Kona and Tuscon as our next car. My wife and I spent 15 minutes walking around and looking at the cars and NO ONE asked to help us. The sales people where at there desks without customers and managers sitting around. It was a Friday about 2PM. Next went to Napleton Hyundai in Glenview and someone helped us within 30 seconds. We ended up spending our $25K there. read more