Tons of cars ready to be purchased. The service department is and has been responsive and always ready to help out. The lounge area is nicer and inviting and also appreciate the separate room with things to do for the kids like coloring books and the like. Free coffee visa Kuerig is always nice as well. read more

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I came in recently because my 2015 model S needed a new battery fuse, which they said needed to be replaced every nine years or so. The total cost for parts and labor to replace the battery fuse was $320. And they completed the work within an hour. They had a customer waiting room with free coffee and tea. There is also free Wi-Fi available which for me at that particular day and time had some problems and seemed slow and unreliable. Overall the staff are friendly and welcoming and took the time to explain things when asked. A confusing thing with the Tesla experience is that the mobile app will tell you to drop off the car in a specific place in the parking lot while the expectation at the service center is to drive your car into the service center to drop it off. read more

Every time I work with the service department here I am blown away by their customer service. Omar today was awesome. They recognized the issue right away, fixed it while I waited and the took care of the cost. I had the same experience when I bought a mobile charger from them. Love my Tesla!! read more

I had a crack in my model x that's about 3 feet long. It started as a small dot from a pebble and then grew little by little everyday, and by day 7, the crack was 3 feet wide in an angle. I initially scheduled an appointment a made first available around 2 week mark. But when the crack grew so big, we dropped it off at service center around 10pm on a Friday night. We just left it there with no one around. We left a note in a ziploc bag with our key and dropped it in key mailbox. We were scared that the entire windshield will shatter while driving and we didn't want to take that risk. That's just stupid. We'd rather be safe than sorry, causing a major accident. The next day, a Tesla guy called me and I was so relieved. They took care of my car within a few days. Had to take a bit longer due to decreased manpower in house from exposure to COVID-19, and I completely understand that. We communicated a lot via texting, this is the best way to communicate with me because I can't always answer personal calls with what I do. Another thing happened to my car, not related to windshield: 1. Infotainment would turn off, turned off while charging and wouldn't turn back on until after 30 mins or so of driving. Yes to soft and hard resets. Still it working. And yes, tracking the recall. Car is still drivable and I need to go places so I drive it. The dashboard is still working and I can track the speed. 2. Heat stopped working - they texted and would have come to my work, but I park in a card access garage therefore I have to bring to service center. 3. Nail in tire - I don't know what they'll do yet, but I trust them that they'll help me take care of it. All in all I'm super happy with their service. It's not like when you go to other high end service centers... I don't really care about that stuff. I just want the car to get fixed and go. I'm so thankful they always try and offer mobile service. That's one of the reasons why we got a Tesla for services like that. I have a pleasure of working with Dan, Denis (via text) and Jose (tech). Thank you for your great customer service! read more

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I don't know why there's all the hate on here! It is in an obscure location, not what I had in mind when purchasing a vehicle from such a sexy automotive company. The whole dealership-in-a-strip-mall-by-a-gym, didn't seem on brand but the employees were able to salvage the experience. Everyone was super knowledgeable and friendly, and even helped us set our driver's profiles beforehand. Keeping in mind you are now buying your typical car, from a very a-typical company, there's no need to have a new-age car lot because people are going there to mill about or kick tires. The buyers already chose and designed their own cars; all of the enhancements and add-ons come straight from the assembly line, so there is no haggling or the need to put on a "let me go talk to my manager" performances. We want to get in, get out, and enjoy our new T E S L A so this dealership serves that purpose. read more

Tesla - Highland Park - Car Dealers Near Me - Highland Park, Illinois

Fast and easy delivery, Mario answered all my questions and pulled my car around early. Service helped me get the correct charger plug adapter. read more

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I bought 2 Tesla's in the 3rd quarter of 2022. Both came with a bunch of factory defects, mainly fit and finish. Not what I expected from a luxury brand. But, the worst was yet to come. Before taking delivery of the second Tesla Model Y, I emailed documents to the Highland Park store advising them how I needed the car titled. They assured me that it would be taken care of by the time I took delivery. When I showed up to take delivery I noticed that it was titled in the wrong name. The salesman told me I had to sign the incorrect paperwork and take delivery anyway or they would sell the car to the next person in line. Really??? The salesman assured me that they would have new paperwork to me within a day or two with the correct titling information. After not hearing from anyone for a week, I tried calling. Unfortunately, no one ever answers the telephone at Highland Park, which the manager (Justin) later acknowledged was intentional. All callers are then invited to leave a voicemail message, which I did. After again not hearing from anyone, I sent an email to the salesman reminding him of the paperwork error and requesting confirmation that it was on his radar. Still no response. The manager (Justin) later told me that his store intentionally does not respond to voicemail messages. I went to the Highland Park store a few days later. I had brought the car in for a service appointment to fix a fit and finish problem that really should have been caught by Tesla's "delivery" or "make ready" team. It was obvious that the driver's door did not line up with the body and would not close all the way. This appears to be a problem for Tesla and its delivery team is the final opportunity to catch and fix those obvious manufacturing defects before the customer sees them. When I got to Highland Park, the salesman was talking to a customer. I texted the salesman to let him know that I needed to speak with him when he got a chance. No response, or acknowledgement. During a lull in his conversation, I walked up to the salesman to let him know that I would wait for him in the customer waiting room when he finished with his customer. Two hours passed and the salesman never appeared. It was now early evening and the showroom was empty. I asked another sales person to let my sales guy know that I was still waiting. After another half hour the second salesman came out to tell me that my salesman was too busy and would not be coming out to speak with me. I asked for the name of the Highland Park manager and left. The next morning, I came to the Store to let the store manager (justin) know about my surprising experience and to get the title issue resolved. What I got instead was unbelievable hubris, push-back, arrogance and attitude. The manager had a chip on his shoulder that never went away. The store manager made it clear that Tesla does things its way and if customers don't like it they can take their business elsewhere. I have been a luxury car buyer for decades and have purchased a few dozen cars for myself, my wife and my children over the years. I know what's reasonable and expected in taking delivery of a new vehicle. I can honestly say that the salesman and the store manager made my Tesla delivery experience so unpleasant, that I offered to return the 2 Tesla's I had just bought. Had they accepted, (and they still can) I would gone down the street and bought a couple of cars from a dealer that actually appreciated it. I have never had such an unpleasant experience with a car dealer at delivery. It should have been a joyous time with lots of smiles and congratulations. Instead, it was downright unpleasant, rude and disrespectful. No salesman takes a retail job thinking that it's ok to ghost customers, to never answer the phones or respond to voicemails or emails from customers. That only happens when their manager tells them that its ok. And, when they see and hear their manager not treating customers well, it gives them the impression that its OK. As a result, I will not be buying Tesla products again or recommending them. If you think you really, really, really, must have a Tesla, I strongly suggest that you try another location where managements attitude is better. read more

I spoke to Mario at this dealer about possible cancellation policy after my order and I told him I would call later but he just went ahead and cancelled my order. After cancellation there was no email or anything from the dealer. The order just disappeared from my app. He was so rude and said that I won't get my $250 order fee back and if I wanted to order again I would have to pay another $250 order fee!!! He didn't try to do anything to make it right when he clearly misunderstood me! I never dealt with this kind of bad customer service ever! He should get fired! read more

Very helpful with my flat. The app and the people made it easy. I was in a rush to get my suv back so I could pick up my daughter from school and Eric was extremely kind and bumped my repair up so I could make it on time. Appreciated! read more

I really like this service center. The guys there are really professional and all gentleman. I'm a youngish guy and they treat me like any other valued customer. I would hate to go to the Lexus dealership previously when I had an RX and they look at me like I'm some punk. They fixed all of the delivery issues that I had which was a minor nick on the trunk. Very easy to schedule and gave me a loaner. I got some little goodwill as well which they included for free which was a pleasant surprise. Their cars are amazing as well always helps. read more

Tesla - Highland Park - Car Dealers Near Me - Highland Park, Illinois

I was having difficulty with my car and walked into the dealership and Muj is a super awesome guy who helped me tremendously. The poor guy even stood in the rain and helped me understand how to properly work my car. I really appreciate his sincere intent to help me. I highly recommend this place to anyone looking for a new Tesla. Muj definitely went above and beyond what was expected to help me. Thank you Muj!!!! read more

Tesla - Highland Park - My Tesla - Car Dealers Near Me - Highland Park, Illinois

Model 3, Model S, and Model X are by far the safest, most reliable, advance cars on the road by YEARS! Having 3 layers of security (360 degree cameras, Radar, and Ultrasonic Sonar) Traffic-Aware Cruise Control and Auto steer while driving brings the utmost peace of mind. Saving 10's of thousand of dollars not paying for gas or maintenance EVERY YEAR is something I haven't gotten use to, truly and unbelievable line of cars. Thank you Elon and the employees of Tesla for always being so passionate about your products. DON'T LISTEN TO FAKE NEWS, UNETHICAL LIES! These cars will save your life. read more

Tesla - Highland Park - May 2019 - Car Dealers Near Me - Highland Park, Illinois

The offer for my car was handled miserably I got a few half hearted follow up calls from Tesla that really did nothing. But in the end aside from this shit show - I have to say everything else has been near great. The car is terrific read more

Arrived at dealership to finally pull trigger on purchasing a model x. We have been looking for the last year or so. Walked in and said just this. Gentleman said sorry, none available. We proceeded to ask how would we go about test driving. He said you won't. Go online and order and expect your car in January. That was it. Nothing more. Horrible customer service experience. We won't be buying from Highland Park Tesla. read more

Recently had a flat tire. Had to order my tire through Costco. Roger, our advisor, was so patient and understanding with the delivery. He gave us a loaner until our tire came because they didn't have a spare to lend us. It was a nightmare trying to figure out the exact date when the tire would arrive because Costco didn't give me a delivery date. Roger, tried his best to accommodate us as best he could. In the end it all worked out and we were satisfied with our service! read more

My husband and I have been planning our Tesla purchase for a couple of months now and are considering purchasing not one, but two Tesla's this year. He is currently waiting for the model S refresh to come out but in the meantime I would like to purchase either a model 3 or model Y. We've been to this dealership a couple times before and have test driven 3 cars (the model s, y and 3). I was looking to test the new versions of the model y and model 3 because I would prefer purchasing a newer model over the older models we test drove in the past. When my husband went in, he spoke to Bob, who said he would have James help him. He was instructed to wait outside until James came and so he did. James came out and told him he could help him and that he couldn't schedule a test drive in the future. My husband asked to speak to the manager and they wouldn't allow him to. So we got the names of the three employees who refused to help him, which are: Bob, Danny & James. We proceeded to call another Tesla dealership to ask if this was a Tesla policy. The sales advisor we talked to on the phone informed us that the manager at this location had quit a couple days before and that there was no reason why my husband wouldn't be allowed to test drive a newer vehicle. The only reason why he wouldn't be allowed to is if he had test driven the car an excessive amount (5-10 times), which he hasn't. The sales advisor to proceeded to set up an appointment for us to test drive the specific Tesla model we were interested in without any problems at a new location. The employees at this location (highland park), specifically, Bob, Danny & James, racially profiled my husband and refused to provide him with the customer service expected at a Tesla dealership. We are choosing to take our business to another location but some customers may decide not to purchase a Tesla due to such poor and rude service. If you choose to go to this location and you're a POC, don't ask these three employees (James, Danny & Bob) for help. If you do, don't expect the same customer curtesy they'd provide a white customer. read more

Awesome customer service- super knowledgable & helpful- Being one of the only Tesla shops ( at the time we went at least) it may have taken a little more time, but they ensured things were perfect for us when we picked the car up! Very happy with the experience from start to finish! read more

Worst service EVER! Our X needed to have doors calibrated. Took the car here & they said it would take a COUPLE DAYS in the shop. GO TO LIBERTYVILLE! they fixed it in 10 mins! read more

Mario, Mario, Mario. Where did you learn your customer service skills? I would give zero stars if I could. Absolutely terrible customer service from Mario. We called about cancellation policies and told Mario we would call back if we were going to cancel, but they went ahead and cancelled the order. Additionally, we weren't even informed of the cancellation. We only figured it out after opening the app and seeing that our order was no longer there and then had to call to see what was going on. Then Mario refused to return the order fee even though it was an error on his end. As a business, I would think they would want to make this right in any capacity, but Mario unapologetically maintained his stance and essentially told us we were SOL and it's a his word against ours insinuating that we were lying. We have never been treated by a business with such entitlement, condescension, apathy, and lack of respect. Hopefully the manager can somehow right this wrong, but I'm not holding my breath based on other reviews about this place. Get your car elsewhere. read more

Pick up your Tesla literally anywhere else. Everyone here is incompetent, rude, and does not care at all about customers. They just sit on their stool, hand you presigned forms, don't answer any questions, and hang up on you. The people at the Tesla on Grand are extremely helpful and nice, it's worth the trip. Don't give your money or time to the Highland Park Tesla. read more

There was definitely something dreamy about my experience here...it was like they took all the nicest people and stuck them here. I was certain that I should hear Jimmy Buffet while the smell of sea salt and fresh lime filled the air. The car is awesome but kindness cemented the deal. Thank you Tesla read more

Tesla - Highland Park - Charging - Car Dealers Near Me - Highland Park, Illinois

The sales advisors here are the most down-to-earth, genuine people to work with. They are very transparent and Marino has done a great job assisting us through our whole purchase process of our Model 3. The environment in general is also so warm and welcoming, Tesla Highland Park feels like home. read more

Wanted to drop a quick review is appreciation of the sales service I received at Tesla. I have to say, although Tesla makes world class cars, their stores and service centers still seem to be an afterthought. Highland Park is better than most of the ones I have been to (at least on the Service side). Anyway, I already own a 2013 Model S and wanted to understand more about the 2020 models. Seeing that there was no new cars in the showroom (due to COVID) and the general sense of disorganization/disinterest you always feel at Tesla, I prepared for the worst. However, I was pleasantly surprised with Muj, one of the sales representatives who approached me, took the time to listen and went out of his way to explain all the models and their variances on the computer screen and then took me outside to look at the cars. He actually seemed to know what he was talking about and offered to answer any follow up questions I may have via text. And he did follow up. All of this is what you would expect from a normal high end dealership but I've never experienced that at Tesla before. Thanks Muj, Tesla needs more like you! read more

I went to this dealership to lease a Tesla model three. I was trading in my current vehicle. Mario ran all the numbers and told me my monthly payment would be $434 per month all inclusive. He asked for $250 deposit, which I agreed to. Then the next day I was told my payments were actually going to be $461 per month and on top of that I needed to bring an additional $5500 in order to get the car. Because no one returned my calls, I went back to the dealership to clarify the issue. I was told they lowered the amount of my trade-in value. Mario said there was nothing he could do and that this was the correct amount to which I said, I understand, and I would like to cancel the transaction. I asked for my deposit back and he refused. He said it was nonrefundable. I completely understand a nonrefundable deposit. However, we agreed upon a price and this dealership did not honor that price. Not even close! read more

I referred my girlfriend to the Highland Park Tesla dealership to purchase a new Tesla. When the two of us went to pick up her new car, we inquired about the Tesla referral program, which awards 10,000 reward points for each referral who buys a new Tesla. I was told that the reward points would show up on my account within 3 to 5 days. I called Highland Park Tesla to let our sales representative, Mario, know that the points had not yet shown up on my app. He informed me that because my girlfriend had driven a trialed 2021 model Y from a third-party dealership, there would be no referral points given. The car he spoke of was a used 2021 model Y from a third-party car dealership, which was returned during the trial period because of some mechanical issues that could not be resolved. Because of this incident, it was my idea and convincing to have her buy a new model Y, knowing that the car would be in impeccable shape. Why wasn't I told this at the time of the car purchase, or, for that matter, when I called and spoke to Mario and placed a down payment on a brand new 2023 model Y? There were seven days before we picked up the car that this issue could've been brought up to me. To top off the absolute worst customer service of any car dealership I've ever dealt with, Mario told me that his manager, David, would call me by the end of the day to further discuss this issue, then proceeded to hang up on me. I never received a call from David. Owning a business myself, this level of customer care is shocking. I have recommended Tesla cars ever since buying a Model Y. I'd strongly recommend reconsidering doing business with this poor customer service car dealership. read more

Go look, great. But purchase from a different location. Sales staff was short on detail and often poor with communication. Delivery staff is flighty at best. If you have quality control issues with the vehicle, good luck on getting anything done about them without kicking and screaming. Was in a very happy place after purchasing but they've managed to sour that experience. Dropped like yesterdays news after they got their down payment. Update: Detailers who performed the initial detailing at this location left scratches in the lift-gate and several blotches of factory wrap adhesive still on the car. read more

Today I test drove my first Tesla. At this time, there is no way I can afford the $1,000 down payment for the pre-order for the Model 3 I desire. So many people were trying to warn me against test driving a new car. Not just Tesla, but that fear that all car sales people are alike. "So what's it going to take you..." huck huck huck. Blah! My experience at Tesla today was nothing like your typical car experience. I walked up, early by about 40 minutes, and wasn't made to wait. It was pretty much "Ok, you're early, lets go." (of course checking IDs that you have a DL duh!) Trevor, was my Tesla Representative that joined me in my foray into my first all electric test drive. He asked me what was the thing I was looking for most in my Tesla test drive (common answers scream out "AUTODRIVE"). I said I was looking into a purchase of the Model 3. Got in the car, a 2-3 minutes of instruction of how the car works... and vroom it was off on the road. Car handled like a dream. Smooth, clean and quiet ride all the way. Very comfortable, especially with the vertical 17 inch (I think its 17in from memory anyway) display with google maps. At only one point did Trevor ask about if I had placed a pre-order for a Model 3. I explained I have not and couldn't afford it until about 2 months from now. No follow up pressure questions. No, there's nothing else you can cut in your budget... None of that Car Salesperson talk. Just a guy doing his job by asking once. After the test drive was over and I parked the car (after the car parked itself previously to show that feature off). Trevor and I got out, he asked me if there were any other questions I had or concerns, etc. I didn't have any, so Trevor wished me to have a good day and that was it. TL;DR (too long; didn't read) Tesla cars are awesome and they aren't pushy car sales people. Definitely would recommend giving a Tesla a test drive, it doesn't have that typical car sales like persona. read more

Amazing customer service and of course the car is a great value. I highly recommend this location

The range of YELP reviews about Tesla HP is fascinating! I agree that pushy car dealer salespeople working on commission is unpleasant. But, the difference in sales model between those and Tesla is a reflection of that difference. Employees (not "salespeople") at Tesla HP act so disinterested in customers that it finds me longing for someone to care if I buy the car or not. The cars are not inexpensive and for some of us a bit of an indulgence. It would be helpful to have someone notice I entered the store. It may be part of the corporate culture to act like a customer is lucky to buy a Tesla. I didn't walk out but I understand that Tesla is considering going entirely on line so that might be part of the problem. read more

Crap service, lousy products that break and crash, Company run by a toddler. Will never go here again, will never ever give any money to Tesla or their dealerships. read more

Went and ordered my car at this location, the guys were great. Very knowledgeable and helped make the process smooth and quick.

Went in to check out the cars. Even though at the moment I wasn't planning on buying one, and me looking young. The staff were very nice and welcoming! Guy (his name) Answered all my questions and explained everything about the cars. Guy also gladly took me on a very long test drive. Don't think this is a normal dealership, this is Tesla!... completely different! Amazing experience! read more

Tesla - Highland Park - Car Dealers Near Me - Highland Park, Illinois

We bought our car and paid for it. Now we sit. Came in to pick up car, no one greeted us. Then I gave a woman our name. 20 min later I went up to a guy and said we were here for our 10:00 appointment and we had not been helped yet. Lots of people standing around waiting. 30 min later still not helped. I regret buying from this location. Should have looked at reviews. Then get this? They don't have our car. We took off work and now we have to reschedule. read more

I found The Highland park Tesla dealership to be unprofessional and to be full of excuses. I got an impression that they know the customer is mentally invested in them and would comeback no matter how they treat him. That is what they did with me. My vehicle delivery was on Saturday at 4:00 PM. They text me up on same day at around 2:40PM and tell me that I have to renew the plates of the vehicle I was exchanging. The DMV was to closed . When I mentioned this they suggested that I get new plates which would mean i would have to spend extra. (All this could have been avoided by just letting me know __in time_ .. that this is something they are expecting me to do, instead they blame it on the tesla app saying that it just alerted them.(By the way i still had one month validity left on my old plates) The spoiled the entire occassion for me and my family. They take the entire transaction so casually because they know there is no consequence. Very disappointing experience, I am sorry to say. read more

To be fair, I did my test drive last year around this time. However, Brent and Matt were too awesome about us coming for a fan drive to not commend them at all. I was a little bothered by my companion being more welcomed than me. About halfway through when we got on the topic of Ashlee Vance's book on Musk, he did inform the salesperson that I was actually the huge fan and not him. Yet he was still the only one set up in the perfect area to test out 'Insane' mode? Because I'm a groupie, all is forgiven, but next time, please don't discredit the ladies right away! I've been following Tesla since the Roadster and hyperventilated before we got to the store. :) read more

Tesla - Highland Park - Thanks, Brent and Matt! - Car Dealers Near Me - Highland Park, Illinois

Great purchase experience, but service department is a problem. Needed a simple software push. After 15 minutes on hold, was told it would arrive as an update in "a couple of days". Meanwhile, no cruise control, lane recognition and who knows what else. Five days later, on hold another 12 minutes, was told I needed to bring the car in and there were no appointments available. Transferred to someone else, explained the problem a third time. Transferred back to the service center. On hold another 10 minutes. Oh, wait. I guess they can send the update. "Should be there in a couple of hours." Can't even describe how frustrating this is for $100,000 car less than a year old. read more

delivery "specialist" guy had no idea how to use the key to open the doors of the car ....really,he ended up not explaining anything also they still have me trying to get an appointment for a replacement of a piece of the car that had scratches on it. voicemails are full so their not evan checking messages. This should not be the type of service you get when your buying pizza let alone a 130k car! read more

Service department has gone down hill over last year. Hours have been cut (no service on saturdays etc). Took a month to get my car in to take snow tires off then they forgot to call the company that stores my tires so my appointment got bumped back another week. The person who took my car fob misplaced it. When I went to pick up my car it took 20minutes to find the paperwork and locate where my car was parked. No very reassuring when they can't find your vehicle. read more

I've been here twice for service and both times I was attended to quickly and had my issues resolved very satisfactorily. The staff is friendly and efficient and it seems pretty organized here compared to some places. I would recommend this service center for your Tesla service needs. read more

This is the closest service center to me. I bought a use Tesla and out of warranty. This place has always taken care of me. Sadly I had to bring my car in multiple times. But each time it's a pleasure to work with their service team. I seem to always get the same service advisor. Dennis. He's great! Super kind, good listener, and he makes sure I am happy by the time I leave. I really like the consistency of service advisors I get. When I have a rattle issue, I did a ride along with Danny. He's an awesome dude. They fixed all my Rattles. Everytime I have an issue they take care of me. Sometimes they quote me for a price and when Its time to pay it's either cheaper or good willed. Win! I've been to this service center so many times that they all know me by my first name. If you ever run into issues with service. Ask for Dennis! This guy customer service is A+++++. I think everyone in the service department is super awesome, I just never was assigned to them. But they are all super nice. They even give me bad ass loaners! read more

Tesla - Highland Park - They gave me a 100d red loaner! Took it on a road trip! - Car Dealers Near Me - Highland Park, Illinois