Communication horrible and then threaten bc of emergency that would not be able to bury my loved…read moreone??? CEMENTARY SAID THATS RIDICULOUS.

Grandfather was buried here in 2007. Two things stand out that make me not even want to give them…read moretwo stars: -They took on a very circuitous route (local roads) when we could have taken the highway and been there in 15 minutes for the actual burial. Due to this, half of our funeral procession got lost and didn't even go to the burial and straight to the reception after. This is not reason #1 of #2 why I was annoyed, though. -At the actual funeral, they had the nerve to approach my father (whose father we were burying) with a bill. Beyond unacceptable. We had been going to this funeral home for years apparently, but that alone is enough for me to ever want to go there again. They also turned the lights out on us when we were outside talking after the wake was over the night before, which was very childish too. Could have just came out and told us it was time to leave. We were paying them thousands of dollars for a nice setup, and that is the treatment we got? Obnoxious.

My father passed away July 13, 2023. He was 92. My dad used to paint at Richard's Funeral Home…read moreyears ago with his brother. From the moment I got the call from Brian, I could hear sincerity in his voice of him remembering my dad. It was heart-warming to know that they would take care of my dad and do the best they could for a beautiful send off. Upon walking in to the wake and seeing my dad in his casket, I was tearful and felt so blessed to see how good and pristine my dad looked, better than he had looked in years! That made the whole night easier. The room was set up so beautifully. The whole team at Richard's are so sweet and soft spoken and accommodating. My whole family used Richard's Funeral home and never anywhere else and now I understand why. I'm very thankful for their kindness and attentiveness. 5 stars plus!

I am sure this review will be removed as that is what The owner of this page will do…read more I-had the worst experience ,..and I will make sure it is known. Starting from then coming to my home to pick up my mother. The 2 people who came,...could not handle my mother. They almost dropped her !...not once...not twice,..but 3 times !! If it were not for my husbands help,..they would have ! He hurt his knee and shoulder in the process,....upset us both,...and upset the neighbors who saw the outside part ! And most of all....disrespected my Mother. My mother was slightly larger then average . Not obese at all. When I told Mr Richards what happened ...he first said.. " Usually the police give us a heads up to the size/ weight ". Seriously ??? Then he said " I knew I shouldn't have sent them, but I was tied up " SERIOUSLY ??? How dare he. The disrespect here to my mother and us was just outrageous. But we are emotionally numb,.....shocked by a death that happened suddenly, and I couldn't even respond to my disgust and emotional trauma this caused us. At this point,...the thought of my Mothers body in their hands was almost unbearable . When my brother and I went the next day to make the arrangements ,...we were surprised that our Mothers request was cremation . All we wanted was to get her out of Richards funeral home and honor her. My brother was here from Colorado, and Bryan Richards was telling us that we could not get her cremated until the following week ( it was Monday as we sat in his office ) He looked at me,.....and said.." But I can have your mother buried by Wednesday ". How ? By selling us a casket,...going against my mothers wishes of cremation and have her buried. That...could all be done in 2 days . My brother spoke up and said...We are not going against our Mothers wishes . Thankfully he was able to take control as I was 100% emotional unable to. He took advantage of our emotional state to try and sell us ! I realize it is a business,....but it should be done with integrity and respect first and foremost ,...and it wasn't. Not even close. He tried/wanted us to buy a casket.....have a viewing ,...and have a short service dictated by him as to how long the minister could even speak. All for profit....not for respect of what my mother wanted . My brother took charge and asked for the crematory phone number. All of a sudden Mr Richards could call them,....and guess what. It could be done in a 24 hour turnaround . Then he told us the cemetery would not bury ashes until the spring as it would be dug by hand. So we said,..ok then we will pay for the machine to dig the hole. Mr Richards told us that the cemetery was run by a strict board and they wouldn't do it . We made some plans and it was all going to be done at the funeral home with limited people due to the pandemic . And thought we would have to wait until spring to honor her burial in her family plot. We left Richards funeral home absolutely broken and more depressed . Nothing felt good . We then went home and called The Pompton Reformed church in Pompton lakes as it was my Mothers church . I left a message with Pastor John, and within an hour or so,....He called me back. He told us he would talk with the cemetery, and try to get it done for us. He told us we could have the service in-the church with the burial after. When I hung up the phone....the sense of relief that this would be something beautiful for our mother was overwhelming. My brother and I both cried in happiness for this being something beautiful for our Mother. And it was..... Father John is an amazing Pastor and human being. He met with us for the first time, and we spoke for almost 2 hours. He and everyone at the church made everything as easy and peaceful for us as possible . Her service was that Saturday and it was beautiful . Something many will remember for sure. Mr Richards,...you should be ashamed of yourself . I am sorry for you that you lost your ability to see people as human beings ,..not just a dollar sign. That is something you will have to answer to someday. FYI....We paid Richards funeral home about $ 2500 to have my mother picked up from our home ( disrespectfully), ..."stored' in what I was told ( by the woman that came to my home )was an un heated room ( not refrigerated ) then brought her to the crematory 2 days later. We had nothing else done ...no embalming...nothing.

[886] 4-2-2019…read more This funeral home is located on a busy but easy accessible street in Totowa. Plenty of parking in back and the side lot. The staff is very friendly. They guided me on where to go and park during the funeral ceremony My friend had her dad's service here and she was very impressed with the staff and help provided. She is not on yelp but wanted to make sure you knew that the staff was great when she made all the arrangements. Definitely a place I would recommend if needed.

Recently used Festa for the passing of my learning disabled cousin. I did this remotely as I live…read morein Washington, D.C. They took care of everything fabulously! At first I wanted him cremated then changed my mind last minute. No problem they took care of it immediately. When I went up for the burial, Charlie, the representative, was wonderful! Very caring and said some prayers at the gravesite because I had elected not to have a priest. I see some bad reviews here but in my experience I would not hesitate to use them. They were very caring and very responsive to my needs. The reason I used them was one of my cousins caregivers recommended them. She has been a hospice care giver for 20 plus years so I figured her recommendation was solid. It was!

Samantha Muro-Duvidzon, funeral director at Menorah Chapels, is truly exceptional. She was…read moreunderstanding, patient, and supportive throughout the entire process. I am not sure I would have been able to navigate such a difficult time without her steady guidance from start to finish. My late husband was Jewish, and while I am not, Samantha thoughtfully walked me through each tradition, explaining its meaning and significance. She made it possible for me to make respectful, informed decisions that honored Jewish funeral customs. Throughout, she was honest, compassionate, and never pushed unnecessary or costly additions. I highly recommend Menorah Chapels for their professionalism, care, and integrity during such an emotional time.

I am still haunted by the services provided during my mom's funeral last summer. I was greeted by a…read morebusinessman who expected to complete payments owed during this acute time of grief. Staff communication needs improvement in hopes of changing processes for future customers. My mom was made up to look like a clown. She was so beautiful without makeup and I never consented to this. So very disappointed. Would not recommend this chapel.

Inpeace provides a service you hope to never need - but eventually you will. They were fantastic…read morethroughout the entire process - from transparent pricing to continuous updates via text (my preferred form of communication). Despite the circumstances, they were phenomenal to work with.

The unexpected loss of my mother was a grief that I would not wish upon other people. As I was…read morelooking for a cremation service per the request of my mom prior to her passing. I came across Inpeace. The care of the team and also the flexibility made them the ultimate choice that I ended up going with. They have a quick turn around time to have your loved one cremated rather than waiting weeks to get your loved one the rest that they truly need. They were also very flexible with the payment method specially when you need to get the process moving. Any questions I had was answered with confidence or if they did not know, they would look for the answer and get back to me as soon as they were able. If you are going through what I am going through, I highly recommend Inpeace as the premier cremation service without any doubt.