Headline: Unprofessional, unaccountable, & disorganized…read more It's incredibly unfortunate that in honoring my sister's life, there were a number of issues that the Rollins team created, which I have noted below. I tried to not make this review too long; but the back-and-forth I've had with these people, who refuse to take accountability for poor service, left me and my family with insult on top of injury as we grieved my sister. No family should have to experience this. During the service, the Rollins team was nowhere to be found when it was time to close the casket. This created an awkward moment of moving on with the program, while also asking another guest in attendance to search for their staff. I would have expected a team member to remain in the back of the room to ensure the program flowed seamlessly. We experienced A/V glitches throughout the program, where guests sitting in the back and listening over live-stream could not hear portions of the program. Prayer cards were NOT delivered on the day of service; and when they were delivered post-service, the incorrect photo was used and the sizing much larger than what was shown to us in our planning meeting at the Rollins Center. They finally re-printed the cards with the correct photo - the cards were flimsy paper that I had to laminate myself at my own expense. I also had to send the cards to loved ones at my own expense, as they were neither ordered nor delivered as promised for the service. The Rollins team refused to offer a refund for not delivering the cards on the day of service, as agreed-upon verbally and in writing. Their lack of empathy and poor business acumen was clear as they asserted that my family should assume financial responsibility for their mistake, and their refusal to take responsibility for that. At one point, Shirlene (Rollins staff) told me that I should just go print prayer cards on my own; the idea of my doing this a month after my sister passed away was an incredible emotional burden, and an insensitive solution that was given in lieu of her wanting to take responsibility for making this right and correcting her mistake. My parents were called by the Rollins office to pick up cremains, and they did. However the cremains were not deposited in the urns that we ordered. I had to email to point out the fact that they were not deposited in the urns we ordered, so we had to return twice to bring back the cremains and then to pick them up once deposited in the urns. As a Black family who believes strongly in supporting Black-owned businesses, it's even more disheartening when our patronage is taken for granted with sub-par service. We all deserve so much better, as do our dear loved ones.

From the owner: At Gary L. Rollins Funeral Home, we strive to make this painful process as worry-free as possible…read more We are here to comfort you by providing thoughtful Frederick, MD Funeral Home services.

Talked with Jan and Geoff today. Both were very nice and accommodating. The guy named Tom is the…read moreone who was not good with communication and not pleasant to talk with. I doubt he had told the owner the problems I was having. Seems like Geoff will be working to make all things right. I feel so much better already. Will send a picture when the headstone is laid.

Great business, staff was very polite and professional. Offered great suggestions when it came to…read moremy brother's memorial stone and displayed a ton of patience when it came to making decisions and changes. Awesome customer service!

The team at Rest Haven is nothing short of extraordinary. From the moment we connected with them,…read moreit was clear that we were in the hands of people who genuinely care, not just about the logistics, but about the people they serve and the emotions involved. Their compassion, professionalism, and attention to detail were evident in every single interaction. Everything was flawlessly organized from beginning to end. They took the time to listen, understand our wishes, and personalize every aspect of the service to reflect exactly what we wanted. Their communication was consistent and reassuring, which brought us so much peace during a very difficult time. Victoria, in particular, was truly exceptional. She treated our loved one with the utmost dignity and respect, and her calm, caring presence made all the difference. On the day of the service, every detail was beautifully executed. We didn't have to worry about a thing, they took care of it all, allowing us to focus on honoring and remembering our loved one. We are forever grateful for the incredible care and support we received. Rest Haven made an incredibly hard moment feel manageable--and even beautiful.

My mom chose this location to be buried because of how beautiful it is as well as the location. I…read moremainly worked with Gabriel, but everyone who I came in contact with was amazing. I live out of state and he helped me every step of the way until I was able to finally meet with him right before the funeral. My biggest wish was for her to be buried next to a tree. Gabriel took us to see the lot, and she was to be buried next to a willow tree which happens to be my mom's favorite. It was just perfect. Thank you to Resthaven for making this process easier for us.

When you are in that time of need, this is the place to come in Frederick…read more. Of course the prices are a bit of a shock, but you probably won't have the time or desire to search for bargains, most places have similar fees. The advantage to this location, is that they have a crematorium on site.. This is ideal if you want to 'witness' this procedure. Other places contract to use the cremation services here. The staff was polite and respectful. I'm guessing they are trained to show zero emotion or personality, which is just fine in this situation. The facilities are pleasant, and the staff does their best to make things flow well during difficult times

On Thursday, July 9th, I called Stauffer and spoke with a staff member, Ashley Brown, to confirm…read morethe date of my husband's cremation. She told me it would be the following day, but when I asked for the time, she said she did not know. Her voice sounded very dark and heavy. I visited the funeral home shortly after 12:00 PM on Friday, but she was absent. When I confirmed the cremation date with the manager, I discovered that my husband had already been cremated on Thursday. No one had contacted me; my husband had already been cremated and reduced to ashes. Learning this truth left me in deep shock and tears of sorrow. I could not be there to see him off for his final farewell, and my heart breaks thinking about how sad and lonely he must have been. I demand an explanation for why the cremation date was hidden from me, and I expect a sincere apology.

The service was great. They were accommodating and has been updating me with all the pre…read morepreparations.

Thibadeau Mortuary Service was a real blessing for my family in a trying situation. Several family…read moremembers provided their urns at the last minute, and we were having the celebration of life in a different state than the original funeral home. We needed help quickly to accommodate family so they could get my mother's ashes before they left the area. Thibadeau took care of us at our convenience, we were able to drop off and pick up, a gentleman even helped me carry the heavy veteran's urn to my car. An experience that I expected to be awkward, was made comfortable by caring and respectful staff, on the phone, by email and in person. We will appreciate their kindness forever.

Their website and email systems are both down, the required documents were not deliverable through…read moreemail. And the person answering the phone was not polite. Overall it was not pleasant to work with. Find another one!

This is a long standing, local, family owned funeral home. Our family is from Dickerson, Md and…read morehave used this funeral home for many years. Originated in 1890, has been passed down to family members until the present time. Woody was very informative and did not attempt to influence our decisions yet offered guidance when needed. A quiet setting and plenty of parking, they did everything as promised and every detail was handled. Reliable & Great sevice.

From the owner: A fifth generation owner owned and operated full service funeral home located in Montgomery…read moreCounty's Agriculture Reserve near the foot of Sugarloaf Mountain. Offering burials, cremations, shipping arrangements and advanced planning. We are now offering cemetery monuments and memorials through Sugarloaf Monuments (sugarloafmonuments.com)