Ordered 9MM Aug 30, 2022, had to bug them several times, usually with no response. Finally got order on Nov 16. They have emailed apologies to all customers, good luck. Gonna be hard to rebuild credibility. But, keep prices good, and improve customer service greatly, and you'll probably get plenty of business. No excuse for such poor customer service though. When you saw orders ramping up, THAT was the time to add staff. Not AFTER the crisis mushroomed. Now, I really hope it's good performing ammo after all the hassle. read more

Well finally had a chance to go to the range and the first box of this stuff I opened had a squib load in it. For those who don't know, a squib is when a round has a weak charge and doesn't go off like it should. It was a lot quieter and there wasn't any recoil. The danger is when the bullet remains in the barrel and the next shot you fire blows up your gun. First time I have ever experienced it but I immediately knew something wasn't right and made sure the barrel was clear. So no rapid fire from this stuff. read more

zero if i could. I ordered ammo from them to AZ in august of 2022. its now july2023 and i've tried 5 times to get my money back. 279.99 for a thousand rounds of 9mm sent to az. the first guy was apologetic. the second said it was send to the accountant. the third said the accountant would mail a check that was nov 20222. guess who hasnt seen a check. read more

Just the worst. Seriously. Whatever money you might possibly save IF your order ever arrives is meaningless when you have to wait months and months for your order and NOBODY in customer service to help. Please, save yourself the wasted time and energy I've already spent trying to get EITHER my order OR a refund and just get your gear somewhere else. You're reading these reviews to make sure you're not going to get screwed - well, you are. DON'T DO IT. Update: months later and I'm on the phone with my credit card company trying to get the transaction reversed. Not only did Mountain City Supply fail to send my order, fail to refund my money (4 emails, 2 telephone calls) but they also are disputing the refund with the credit card company. Please do yourself a huge favor and NEVER use this company for anything. read more

Scammers. Do not buy. Do not do business with them. Didn't ship after 6 weeks and after 3 weeks of waiting for a refund I left a negative Google review and jemery@mtncitysupply.com replied they could not find my order even though they were cc'd with every email I sent. Was told my refund was misentered and I'd have to wait up to another 2 weeks. Scam site. Scam owners. Avoid at all costs. read more

When They Say 2 Weeks, They aren't Joking! Do Not, Assume They are Joking. ("Colorado does not impose a specific waiting period") Yet, The Site Imposes a 2 Week Wait On All Orders. If You Email Them. They Email You Back With a Simple Message. (2 Weeks) Mountain City Supply LLC 607 S Gilbert St Ste 102 Castle Rock, CO 80104 US (2 Weeks From EveryWhere!) read more

Mountain City Supply - (2 Weeks) - Guns & Ammo Near Me - Castle Rock, Colorado

Never again.. Claimed my order would be shipping in 7-10 days I'm now past day 30 and they haven't even started processing my order. Horrible communication. Terrible customer service. Will never do business with them again. read more

Ammo is dangerously unreliable. I had about 25% of the first 18 rounds (loaded 6 rounds each into 3 magazines) fail. It was a constant series of fail to fire, fail to eject or failed to feed. I stopped when the gun wouldn't return to battery and I found a bullet stuck in the barrel. If the bullet had gone down the bore another 1/8", the next round would have chambered and I'd have fired it into an obstruction. After I removed the bullet, I reassembled the pistol without cleaning it or lubricating it and fired 61 rounds of factory Fiocchi ammo through it using the same 3 magazines. 0 malfunctions. This proves to me the MCS ammo I received is bad, dangerous stuff. read more

Mountain City Supply - Bullet stuck in barrel - Guns & Ammo Near Me - Castle Rock, Colorado

Don't waste your time and money. This company is horrible! Ordered bulk ammo 2 moths ago. No tracking number, no answered calls. Disgusting customer service!!! read more

Ordered ammo. 3-4 weeks turn around. Going on 3 months. They will declare bankruptcy and take everyone's money soon! No one answer's the phone and it takes a week to get an email of " we are busy filling orders at this time. I even emailed the local police in Castle Rock City to make sure it was a ligament business. The reply I got back made me feel like this officers family worked there. Bullshit! Would not buy anything from this company! Buyer Be Warned. Pay a few dollars more somewhere else. read more

Mountain City Supply - Paid in full. No ammo delivered. over 60 days - Guns & Ammo Near Me - Castle Rock, Colorado

place my order on May 17 after waiting for 2 weeks for sipping notice I called. The receptionist said the order wo ship soon. Ten days later the order has not been processed. Will be calling credit card today to dispute this company nothing but fals information. Beware read more

Bought some 9mm ammo online. Took it to the range to use through my Glock 19. The gun wouldn't go into battery on 3 of the first 5 rounds. Took out my chamber / cartridge gauges. Gun chamber passed go / no go gauges check. The ammo had 28 of 50 fail the sizing gauge. The quality control is very bad. read more

Ammo quality was perfect, great price during this time when a lot of others are hiking the price due to demand! Customer service has been great! Called twice to check on my order, because I am impatient, and had my questions answered each time within minutes. Lifetime customer!!! read more

Mountain City Supply - 9mm ammo - Guns & Ammo Near Me - Castle Rock, Colorado

The ammo is super fairly priced but they need to work on wait times. Cassandra got my order straitened out after a wait. Her customer service was amazing some of the others not so much. Second large order and ammo has been fine, the rounds I used prior read more

Mountain City Supply - Guns & Ammo Near Me - Castle Rock, Colorado

paid for product 11/24/2022 no product delivered yet as of 4/8/2023 filed police report, report with CC company, and will be pursuing small claims court got a few copy/paste responses to email that basically said if you already filed dispute with your CC-then do that. otherwise.... good luck. read more

Never got order, got refund from card company. Called the city, no longer operational, no license to operate.

do not order ammo from these folks. i ordered on oct 26, and it is december 30th, they still don't have my ordered ship. i'm pissed. again, do not ordered from these shady businesses. read more

Never received any ammo, still waiting 6 or more months. Haven't been able to get a hold of them. Beware ,I've tried.

What a disappointment! The ammo was right, the price was right, and the customer service was great; but they never shipped my ammo! When I made my order, the website said shipping in 7 to 21 business days. They have a 5 day business week. So I knew the longest it would take (21 business days) was about a month. I could wait that long, if necessary, but barely. Well, after 28 business days and my order still wasn't "processing", I gave up and cancelled my order. Ordered the same thing from a reputable dealer and it was shipped the next day! I don't know what the problem is but Mountain City Supply lost my business; PERMANENTLY! read more

No word on my order from a few months ago. Nothing. I'm disappointed with lack of communication. My money was fine to take, I'd now like my ammo. Sigh. read more

I placed an order on 11/4/22 for 3000 rounds that were supposed to be instock. I called and they told me it would ship 12/19. It's now 1/3/23 and still no ammo and no explaination on why. They have lost me and my friends business. I'm going to ask for a refund. read more

AVOID. this is a scam company. they will not ship your ammo and will not refund your money. I learned a hard lesson

I ordered last June and its September and still did not received my ammo. Don't waste your time and money. This company is horrible! No tracking number, no answered calls. read more

As others have indicated I should have read the reviews here first. Ordered 2.5 months ago with a 3-4 week ship time. I just emailed them and told them to cancel and also disputed it on my CC. Too many of these companies are doing these "flash Sales" hoping to get your order and then hope you forget about it when it takes them 3 months to fulfill the order since they over sell the sale. Problem is, now they have all these bad reviews and I certainly won't be doing ANY more business with them. They may change their name but since I know where they operate out of, would be easy to track that if they did change names. This same thing happened with another firm and their 'flash sale'. It took 4 months to get it. Tha'ts why I just disputed it with my CC. Let them deal with it and get my money back asap. I worked as an engineer in a plant environment. You know exactly how many orders you have and how long it will take to fill them. If you know you can't fill it at the very least call the customer or email and let them know. Then we wouldn't at least have this shaatt taste in ours months about them. read more

A very high percentage of duds. The picture shows 20 9mm duds in only one box most of the boxes had between 6 and 10. These rounds were used in a Sig P365. I replaced the firing pin because I thought it had to be the gun's fault the first time I was at the range with it. Next time at the range, I also used my P320 and had the same results. I also bought a large quantity of 380mm when it was had to find ammo same results. Imagine trying to practice having at least 1 dud every three or four rounds. Now I am stuck with a lot of boxes that I will try to not use again. read more

Mountain City Supply - What you are looking at are the duds in one box of 9mm. NONE of the other brands had misfires using the same gun. Tried other guns too - Guns & Ammo Near Me - Castle Rock, Colorado

This company deserves 0 stars. They set the expectation in your confirmation email that ammo purchases will be processed and shipped within 3-4 weeks. Five weeks later, you contact them and they say "your order will go out next week". Six weeks later, you contact them and they say "your order will go out next week". To top it off, their "terms and conditions" say they will not allow you to cancel an order. So let's see.. Misrepresent your capability to fulfill orders, and then tell people "you'll get it when you get it". If my order doesn't ship on the LATEST promised time, I'll be disputing the charge with my credit card company. read more

I ordered 2000 rounds of ammo on 11/20/22. They company kept saying it would ship around 21st business day when I called a few times. STILL haven't received my order in 2023 and their phones have been turned off due to high volume of orders. Why don't you stop taking new orders and fulfill customers orders that were placed well before the holidays?? Or better yet, don't charge until you actually ship the order. I put in a dispute with my credit card for a refund at this point. read more

Ordered my ammo in oct 2022 have not received my ammo nor a response since. Called no answer and cannot get in touch with anyone

Mountain City Supply? Stay away! I ordered my ammo on 11/4/2022. They charged my credit card immediately and even charged me for fast shipping. Today is the 16 of December, no ammo. Customer service is horrible. We need to report them to the local and federal authorities so they can investigate them. Send your story to your local TV station they will investigate as well. We need to protect the consumers. read more

I purchased some ammo from Mountain City Supply on 10/1/22. Here it is 12/13/22 and the ammo of 115 grain came 8 days ago but the 124-grain ammo still has not shipped. They indicated in their original disclosure that it would be 3-4 weeks before I received my order. I called several times and was told repeatedly it will ship soon. Today, I called again and was told not until 12-19 to 12-26 before my order is shipped. I realize this is a small company but they continue to advertise their ammo even though they know it will be months before it will ship. I don't think I will order from them again. It's really hard to understand this company's situation when I just ordered 124 gr ammo from another company at 3 cents higher with free shipping and got it 3 days after I ordered. I guess the old saying goes "you get what you pay for" but so does the saying "buyer beware". read more

I had ordered 1000 9mm on 12/9/22 Paid in Full Plus Paid for Shipping Have not received order I emailed several times and called with no response On 2/3/23 I notified my Visa carrier to dispute the charge Don't do business with this company read more

I placed an order in October 2022 and after a month I still hadn't received any notifications as to the status of the order. I cancelled the order after several attempts to reach someone about the order and I received some BS email about a lack of employees and back logged orders. As of this review March 11, 2023, I still have not received a refund, only more BS emails about lack of employees and backlog. I believe that they are a scam company and fill enough orders to seem legit and screw everyone else out their money. Do not buy from them. read more

Absolutely terrible. Stay away from them. Ordered 9mm ammo. Promised delivery time was 3-4 weeks. At 5 weeks I contacted them and was told next week. Next week came and went. I was then told sorry it will be sent the following week. That date came and went. Contacted a 3rd time and got the same answer. I would never do business with them. They are unable to keep commitments. read more

Its a Scam!! DO NOT BUY!! I bought in September and still haven't received anything. I requested a refund and they said they would issue it. Never got it. Now 5 months later with nothing!! read more

ordered 200 rounds on 7/23/2022, called about 2 weeks ago. my order is still pending. will be calling either later today to have my order sent or i will call my CC company to have the charge refunded. this is my 1st time ordering here, and will be my last. will have an update either later today or tomorrow. DO NOT ORDER FROM THIS COMPANY!! upate 8/30/2022 , (as a comment from Kristian, the owner).. he is unreachable, and am getting nothing but the run around. It's hard to give you my order number, when your unavailable. I have also filed a complaint with the BBB. please someone let me know how this company is still in business? read more

DO NOT BUY FROM THIS COMPANY. I ordered ammo from their website because they had the best deal I could find. About a week after I ordered Im wondering where my package is so I email them, and they tell me it takes 3-4 WEEKS to even ship something??! Keep in mind I live about 7 hours away from their facility. Stuff that literally gets mailed across the world doesn't even take that long. If I would have known this I would have never ordered anything from them. Over a month later and I still don't have my order and they wont respond to my emails. Pretty sure at this point I just got scammed out of $200. Lesson learned: if a deal is too good to be true, it usually is. read more

This company is a joke! Ordered November 2022 and up to this date I haven't received anything yet. Their website says' "Temporarily Closed", never transact any business with this people. They never reply to email inquiries. Nor picked up the phone. Worst! Deserved 0-Star! read more

Fair warning, DO NOT BUY FROM THEM! I have been waiting over two months and they have turned their phones off. you will not receive an in person reply. only bots This is a scam. i will issue a fraud alert to my bank and hopefully get my money back. Shame on you guys for being a scam. read more

Still waiting on items ordered over a year ago. I have sent emails and just get generic responses back. Should be zero stars.

SCAM***FRAUD***BUYER BEWARE This "company" is a fraud and scam. They will take your money but never send the product. I wish that I would've read the reviews posted by others here before making a purchase. They won't return calls and the only way you can get your money back is by disputing with your credit card company. They know this is a long process so they have your money for months before it gets straightened out. I hope someone shuts them down soon before too many others are hurt by these liars. Filed a complaint with reportfraud.ftc.gov as well. I hope others do the same and shut them down. This is not how you operate a legitimate business. read more