We were very hesistant on to where leave our dog for the holidays as it would be a somewhat long stay. I found this place earlier on in the year when they appeared on the best of clark county for dog boarding. We scheduled a tour a few days later. It was clean & is a smaller boarding facility which we liked as they'd probably have an easier time keeping track of all the dogs. Although on the higher end for dog boarding pricing, we decided to book with them. Fast forward to months later when it was time to drop off our dog. It was a smooth process & they double checked the dates & feeding schedule & we were off. We were told that she'd get to play with a few of the dogs & we told them she's really friendly & would love that. That was a nice surprise as I didn't realize they did that there. Our first day back home, they called to ask us if we wanted to add on the 1on1 play time service, so that our puppy could get out some of her energy. I agreed as she'd be there for a while. Pick up was smooth as well. We had missed the early morning pick up window, so we went during the late afternoon one. When she came out, she looked like she had a great time! She even got a visit from santa. It was adorable, she had a stocking with here name on it. It made us so happy as this was her first Christmas. Everyone we spoke with there were really nice & always open to answer questions. We were even told we could call & check up on her, which we didn't do. Although priced on the higher end & I did see they raised their prices again this year, I liked how they don't charge an extra day if not picked up by a certain time. I called to make sure as I know most places do that. They only charge by the day, so As long as they are picked up & dropped off during the windows listed on their site, you're good. We will be using them for shorter stays in the future. read more

We have been loyal clients of Mountain View Stay & Play for over six years, bringing both of our dogs there since they were puppies. During that time, we've always had positive experiences, which makes this review especially disappointing to write. The night before a scheduled boarding stay, one of our dogs had an unexpected accident that required staples and medication. As soon as Mountain View Stay & Play opened the next morning, my wife called to explain the situation and ask what accommodations would be needed. We were informed by the assistant manager that because they are not a medical boarding facility, they could not accept dogs with active stitches or staples. We completely understood and appreciated them being upfront, so we made other arrangements. Since they were unable to board our dog due to their policy, we assumed our deposit would be refunded. When I called to cancel another upcoming reservation because the staples still wouldn't be removed by then, they immediately refunded that deposit. However, when I asked about the original stay, I was told they needed to speak with management. The following day, the manager, Savannah, called and informed me they would not be refunding the deposit because we "cancelled the day of." I explained that we hadn't simply changed our minds--we had every intention of boarding our dogs until we were told they could not be accepted because of their medical policy. The accident happened the night before, making it impossible to provide 48 hours' notice, and we contacted them as soon as they opened. What disappointed me most wasn't the policy itself--it was the lack of flexibility and customer service after six years of loyalty. I understand policies exist, but there should be room for reasonable exceptions when a long-time customer experiences an unforeseen emergency. Even if a refund truly wasn't possible because of "system limitations," there were countless other ways to make it right, such as a credit toward a future stay, a complimentary night, or another goodwill gesture. Unfortunately, during my conversation with Savannah, I was interrupted several times while trying to explain the situation, and the discussion repeatedly came back to "system limitations" rather than finding a customer-focused solution. It's unfortunate that after more than six years of trusting Mountain View Stay & Play with our dogs, our relationship ended over a situation that was completely outside of our control. We expected more understanding and flexibility from a business we had supported for so many years. Because of how this was handled, we will be taking our business elsewhere. read more

My dogs have a great day every time! Great caretakers and my dogs love them! They do amazing work with all of the dogs here. read more

Mountain View Play and Stay - Finley, Regan, and their wise friend!! They love it here!! - Pet Boarding Near Me - Vancouver, Washington

Boarded two dogs once in past 6 months. Dogs were able to stay together. one dog went to play-care during part of day and other dog received personalized play time with attendant. Both dogs on meds. Staff caring and competent. Dogs happy when picked up. We had no concerns week we were gone. And would board again. read more

ABSOLUTELY AMAZING!! Copper has been having so much fun here since he was about a year old. He's 4-1/2 now and loves his play days... The staff have always been exceptionally caring and concerned for not only Cooper's wellness, but for every one of his "friends". read more

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The absolute best doggie daycare in Vancouver. The girls there tear my dog as their own and I know he well taken care of and spoiled by the staff. read more

We love this spot as does our dog. He's super excited when we arrive, running full out from the car to the lobby and in with his friends. He goes to see them once a week for socialization. The staff is fantastic with him as he tends to get grouchy occasionally and they just put him in a time out until he's better. They are fantastic. It's my dog that needs improvement! read more

Mountain View Play and Stay - Bad dog meets good people - Pet Boarding Near Me - Vancouver, Washington

Most of the employees are nice and love my dog but the manager is extremely rude.Several times the staff gave us various times for drop off and, after calling to make sure, an employee said I had a window in which to drop off my dog. Upon arrival the next day the manager told me "this was not what was communicated to you" - basically calling my husband and I liars, wouldn't take my dog for the day (because I was 13 minutes late, although within the window I was given the previous day), and said she was doing us a favor by "accommodating" our dog.I acknowledged that I had missed the cut-off time, and understood she couldn't accept him that day, but disagreed with her about what had "been communicated to me." If she and her staff had made it clear that I must arrive by 10 am, then obviously I would have done so and not at 10:13.I am not unreasonable nor am I stupid.I can tell time and I don't expect special treatment.I said I'd like to talk to the owner and asked for their name, so I would know who I would be talking to, and she said she was "unable to disclose that information."And then she said she was finished arguing with me and walked away.Who treats customers like that?The owner of the business is a secret?We spend thousand of dollars a year here in day care and boarding.I deserve to be treated respectfully, have my questions answered and receive clear, consistent communication.I will be filing a complaint with the BBB and do do not recommend this place, solely on the consistently appalling treatment we, as paying customers, have received from this manager.I will not be so indiscreet as to name her but the owners need to know she is driving customers away. read more

The staff at Mountain View are excellent, even with a reactive dog. He loves going there, and is always excited anytime he stays with them. read more

They have been great dealing with my rescue dog. She came to me...sick.skinny.shut down fresh marks and scars from fighting. Over breeding. I had her a year before her next step to be a social dog. Laci would not be the great dog she is today without there help. I believe they can read her body language and give her a break from the playground when she is over whelmed. She has other doggy friends and loves the the staff. Loves going to her "school" because she is always learning. They are great read more

My dogs (2 spoiled border collie mixes) absolutely love coming here! I take them to daycare when they need to burn some energy and they always come home tired and happy. They recently boarded for two nights at the facility and they had a great time. You can have them use the daycare while boarding and I feel comfortable leaving them knowing that they will have fun. I would highly recommend both the daycare and boarding! read more

Mountain View Play and Stay - Brisbane at daycare - Pet Boarding Near Me - Vancouver, Washington

Love this place. It's been great for socializing my pup and burning off some energy. The dogs are evaluated for temperament before they are allowed to join the group and they are monitored by the staff at all times. I try and drop off our pup twice a week and since I have been working from home, it has been a great help. read more

First time kenneling my dog and I'm impressed. Dropped in to initially review the facilities, and the staff were happy to give me a tour. The facility was very clean. The staff were friendly and professional, and patient in answering all my questions. I have a dog with specific behavioral issues, but the staff was very accommodating and understanding. The hours of operations work well with my schedule, and the single kennel and individual yard time are exactly what my dog needs. My dog was said to have done well his first weekend stay there, and I wasn't made to feel bad when I just had to call to check up on him just one day into his stay. I appreciate the staff working with my dog's issues and trying to make his stay as best as possible. Will definitely be back for more overnighters. read more

I typically don't post reviews, but I am hoping to help others avoid my mistake. I researched and suggested Mountain View Play and Stay to my daughter for her 1 year old dog. While her dog had a great time playing with the others, he was bitten on two different visits. Both bites got infected which resulted in over $600 in surgical expenses to clean, drain and treat the infection. The staff didn't seem alarmed or concerned. Nor did they seem to have any idea which dog might be doing the biting. This is really unacceptable. Please be aware of this risk. read more

My dog Miles loves staying here! I know when I leave him for the week, he's in great hands. It's nice that they are right next to the veterinary hospital, so if anything goes wrong he can get checked out. That's a nice peace of mind. read more