I thought this was a good vet for my 7 month old puppy however I was deceived. This was my second time at this facility. After waiting over 40 minutes for my scheduled appointment I left very angered and disappointed. My puppy which was there 30 days ago received a booster vaccine which I was aware of. However when it was time for payment I was hit with unexpected charges which were not explained to me. They advised me that my puppy would be charged for a wellness exam every time she came which was surprising to me because she was just there for a full exam. I complained however that did nothing. They just wanted my money. Before I even went into the exam room a dog that was sick urinated from the cage into the floor from being sick. The owners advised the people up front of what had happened. They stated someone would clean it up but after a 40 minute wait I watched the urine dry to the floor. No one cleaned anything. My mother in law referred me to this clinic, however after what I saw I made the choice to never return here again. Highly disappointed! read more

Amazing team of vets and the supporting staff are awesome!! Have been using Mountainside for 30 years!!

Can't say enough good things about dr. Mannes and his entire staff. They treat all pets and their owners with kindness and courtesy, as well as curing them successfuully read more

I was very happy with the care that Cody received. The staff were great and took a great interest in seeing that I understood the directions on the medication that was sent home. I know that when I come here my pet will receive great care. read more

Would not see my sick 7 month old kitten because I was 15 minutes late, have been going there since 1978 with numerous family pets, well check ups, emergencies, deaths and boarding. I now live over an hour away one way and left with plenty of time but there were back ups, road work and accidents on I95 on the way. I also had to have someone drive me there because of a broken shoulder. Her appt was at 9:40 and my arrival was at 9:55 and I was greeted in an unfriendly manner and talked down to and there was no way they would fit her in, even though I saw no one else in the office at that time and the vet and staff were hiding in the back watching. The icing on the cake was when I was reminded that they had not seen my pets for a while, my previous pets perished in a house fire and should have been noted in the chart. I am retired from working with human patients and have never turned away anyone, I was shocked and disheartened since Mountainside has always been my gold standard and I never minded the drive. I also spent many hours sitting in that very same room waiting to be seen and then checked out over the past 45 years and never complained or walked out, and paid thousands of dollars that was well worth it. This was my thank you? My kitty ended up getting sicker on the way home so I called another clinic in Bel Air and even though they also had a busy day they fit her in between patients. It is the clinic that Mountainside once was, kind, compassionate, empathetic, sweet and kind. Sad to see what this once great business has now become and even more sad that Dr Ron Symonds' goodness and kindness passed with him. read more

I highly recommend Dr. Klein at Mountainside. I've been to a few different practices in the area over the past 20 years or so with family dogs and this place is my favorite. It is very large and clean and the staff is always very friendly. I feel that my dogs get excellent care from Dr. Klein and often recommend my friends. read more

Mountainside Veterinary Hospital - Dr. Klein taking my dog Harper back for bloodwork - Veterinarians Near Me - Reisterstown, Maryland

Since the COVID-19 pandemic started, I have moved in with my mother in Reisterstown (I live in Bethesda, MD) along with my kitty. Kitty started having some issues and I took her to Mountainside because it is close to my mom's. They were great from the start, but the reason I am writing a review is because of the following: Due to COVID, vet appointments are done from the car. They come out and take your pet, while you wait in the car, then they call to discuss their evaluation, and then bring them back when they're done. Well, we were done with our appointment and my car wouldn't start, so I called to let them know that I was taking up a space still and they asked if I needed anything and then asked if it would help for someone to come and get my kitty so that she wasn't stuck in the hot car with me while I waited for AAA. They immediately thought about my cat and were willing to take her back inside the building to keep an eye on her, which significantly reduced my stress levels during the whole crisis. TLDR: Everyone at Mountainside has been kind and helpful and they went out of their way to help my cat when I was in a jam. I would recommend them to anyone in the area with a furry family member that needs a good vet! read more

I have been taking my dog to Mountainside since the fall of 2018. They are thorough, detailed and professional. My dog has been seeing Dr. Mannes since April of 2021. He diagnosed my dog with a Cruciate ligament injury. He was very honest and provided me a list of sports medicine veterinarians to do Mocha's surgery. I am very pleased with Mocha's results with her surgery and recovery. Dr. Mannes has taken the time to answer all my questions about Mocha's health and well being. I highly recommend Mountainside Veterinary Hospital. read more

This veterinary hospital is not transparent with it's billing. You have to sit outside in your car and they take your payment information but the don't tell you what you paying for and they did not give me an itemized receipt explaining what the bill breakdown was. they said a copy of the bill will be sent to my email address. I should have asked for a hard copy at the time of payment then I could of had the vet write me a script for the medication instead of being way over charged. When speaking to the office manager she said she would remind her employees to discuss the bill while payment is made. read more

My vet for 13 years, since my dog was 3 mos old. You will not find a more efficient or more professional staff within 100 miles, that I'm sure. They accommodate in every way as far as appointments. My dog generally sees Dr, Koelemeyer, but has also seen Dr.Mannes and Dr. Starlings at times as well if Dr.K wasn't available. All are top of their field vets who are conservative first, then aggressive if need be, all the while keeping the pet's health as the #1 priority. Dr. K saved my dog's life on not one, but on two occasions the past 5 years. I can't recommend this office highly enough!! If I could give 1 million stars I would. read more

Excellent Vetrinary Service. Outstanding staff across the board. Thorough diagnosis of my dogs issues, and quick action by Dr Mannes most likely saved his life. Great personal care! I highly reccomend. read more

I have felt the doctors at Mountainside to be the best ever! I have been a customer 30 years. Started with my one year old male cat . Doc saved his life. His kidneys were shutting down. Now, I have a small dog. He was in for an emergency and they treated my dog with concern and special care, immediately as possible. I have always been treated with the most respect at Mountainside. The doctors will help you with any questions or problems during visits. I feel blessed to have them in the community. read more

First I will preface this review with a prior appointment that I had a few years back- Appointment 10;30am. I arrived with my dog, family member, at 10;10am. At 10;47am, I asked if there was an issue and when I could be seen because I had made the appointment well within weeks, in advance. I was assured that it would be a few minutes, five or ten more, and my family member "doggie" would be seen. What was the exact time that we were seen? 12;21pm. The reasoning, by the lady at the front desk, was that she was not responsible for the timing of appointments. Even though she was making and confirming appointments during the over my ninety minute wait. The next reasoning, this time by an unnamed and unknown "Vet" (?) was that "I was not understanding how important and how busy the doctors are.." and that I was being "very rude and impatient to the vets" by constantly asking " when can we be seen? It's 11...?" It was quite a bit of time, months, after that, that I considered trusting, the albeit competent and decent vets, with another appointment with my doggie family. So it is with equal parts anger, frustration, fear and bewilderment that this exact same waiting game/blame game (the Doctors blaming me for being impatient ) this time with an unexpected 40 minute wait that turned into an almost hour wait and this time with the assurance that " your dog may be not be seen for a while.." To clarify this, it was an emergency appointment that I made- Appointment time officially and verbally by phone and by the offices own text, 4pm. I arrived at 3;40pm. At a quarter to five I was told that it would be a longer wait, if my dog could even be seen at all that night. Further more the response was exactly the same, my fear and frustration of my dog not being seen and staying hurt. Also the cavalier way that no one from the front desk to the female "vet(?)" could offer any assistance, assurance and blamed me for "you do not understand how important the vets are here..we must take emergencies first.." I replied that "this was an emergency and I had an appointment.." The Vet firmly lectured me that "..you are not listening, we are very busy.." (.there are six doctors on duty?) Neither the vet or the lady at the front desk took any form of responsibility. My situation was hard and my feelings stressful-they both seemingly took delight in putting me in my place. How dare they? Yes, I was extremely cross and stated that I could not wait any longer and that I was leaving and going to find a better vet. My hope is to find one that was less condescending and more available. As I left they (my back was to them) folks at the counter jeered "goodby..get out...we don't need you!.." This infuriated me until I dissected the entire situation. Granted that the reviews for Mountainside Vet are very positive. But these are from the doggie daddy and moms that ARE SEEN and ARE SEEN ON TIME. "..get out- we don't need you.." I take that to mean that all six vets have so many clients that losing me and my family members is surely no bother to them. Do they care that they turned away a hurt dog and willfully alienated and agitated a customer? A doggy daddy? Nope. "...good by...get out..we don't need you.." HOW DARE THEY. So, I say to all of the pet parents who are lucky enough to be "insiders" of the Mountainside vet clique, well done you, you have every right to cheer. But if you are not a lucky member of that exclusive club- if you are a pet parent and you are seeking an compassionate, decent and reliable vets office to take your pet- MOUNTAINSIDE VETS IS NOT THE PLACE TO TAKE THEM. THEY DO NOT CARE FOR YOU, WANT YOU, OR WILL RESPECT YOU OR YOUR DOGGIE FAMILY MEMBER. They are outwardly and smugly "victims" (sic) of their own success and DO NOT GIVE A DAMN ABOUT YOU. Those positive reviews are indeed truthful and honestly positive. Read them and move on. MOUNTAINSIDE VETS will not accept you and the inhumane price you and your furry family member will have to pay, IS NOT WORTH it. I'm unhappy. My pup is still injured and I am scrambling to find a vet to get her better. I'm wiser and deeply offended at how Mountainside treated me. I'm just putting out a practical warning and advice to anyone who may wish to ring them up. DON'T. FIND ANOTHER VETERINARY HOSPITAL Respect your pet and yourself. You can do much better. read more

Amazing doctors and great friendly staff. Hands down the best veterinary hospital around.

I have been taking my dog here since the rescue in 2003. They are really efficient, very pleasant and as a lay person I feel really knowledgeable. read more

I used this practice for the last 12 years, but as of this week, no longer. The negligence on behalf of the staff, lack of responsiveness from management, and every rotating front desk staff have become too much of a problem to ignore. My dog was picked up from boarding with dried urine spots on him, and my other dog was vaccinated against my directions. I was never contacted after leaving a two page letter outlining my concerns. They are in it for the money not the pets. Its a shame, because it did not used to be this way. read more

I have been going here since my parents brought home our first dog when I was in fourth grade when they had a cat named Tater as their mascot. 20+years later, I am bringing my fur babies here, my terrier mix lived til the age of 13; my chihuahua to the age of 16. We have a 1 year old Jack Cheagle that we rescued that was extremely nervous on his first visit to Mountainside. Dr. Kohlmeyer was awesome....seeing immediately how nervous he was, he sat on the floor and talked to him and petted him until the dog settled down enough to get his exam. The front desk is terrific too...I never have a problem getting an appt. though they are very busy. I think one would be hard pressed to find a more caring vet staff in this area than the one that is at Mountainside. read more

For 2 years these vets told me to watch my dogs lumps, and now he has cancer and is going to die. They never thought of doing an operation or thought of a blood test until I finally told them I wanted to get the surgery and they were taking his blood as a pre-operation procedure only to find out NOW he has cancer after months of them delaying surgeries. The staff doesn't respond unless you hound them and call a million times. The girls at the front desk constantly say "We will have someone call you," and they lie and you never receive a call back no matter how important the circumstances are. The vets are incompetent and only care about the money they are receiving on their paychecks. They don't seem to care about the pets at all and they do not consult with each other or offer different opinions on cases even when they are very serious. These people couldn't be more unprofessional, careless and rude. read more

I have been a client of Mountainside Vet for almost 20 years. I can't say enough about this place. They have always treated me as a friend, versus a client. They have loved all the animals (many, many) over these past years. Today, they put one of my lovely felines down, and were so caring and supportive, even though it was the right decision to make. This is the way they always are. You can't go wrong going here. read more

The entire staff is friendly and professional. My cats have been treated by 3 different vets over 20 years and all were great! Very caring and attentive. They go beyond their job description by offering not only professional treatment but real emotional support as well, when faced with difficult decisions regarding your pets. Front desk is very friendly and competent too. Overall, a top notched veterinary hospital. Costs can be higher than others, but is worth it in my opinion. Highly recommend! read more

These vets are one of the best thing about living in Maryland! Dr. Manning, Eidel and Koelenmeyer (sp?) are all particularly great. I took my cats and dog to them for over ten years - never a bad experience, and many that far exceeded expectations. My dog is now a healthy 14 years of age, and you'd never know that my cat is FIV+ and completely inbred. That's thanks to them! read more

A terrific practice with wonderful professionals who truly take pride in the care they provide to pets. We have gone there for 9 years, 4 with our cat and 5 with our dog. read more

Edit: I just had to edit my review because we recently moved to Tallahassee, FL, and I miss Mountainside very much!! having 8 animals we are constantly at the vet, and I still have yet to find anyone with as much compassion or commitment to great vet care. Call and make your appointment, you will not regret it! This place is truly as good as it gets. The hospital itself is completely remodeled and outfitted with state of the art equipment including what is necessary for laser surgery (MUCH safer for the animal). They have at-least 4 vets, possibly more, but when you go in they all treat you like family. They review the chart before coming in, and tend to remember things you mentioned in your last visit or ask about your other animals. They are not cheap per-se, but being someone with a low income, they have been the most affordable vet around because of their service. This is like going to Hopkins over patient first, its quality vs quantity and quality care is less costly in the end. On several occasions I have had to bring my dogs in for emergency situations and the ladies behind the desk are awesome when you call. They ask the right questions and let you tell them the whole story. They have fit us in, same-day, every time we have had something serious going on. They will even go talk to the doc and see if you need a prescription or if you really need an exam done. They are also more than happy to get an estimate for you so you're prepared for the final bill. I cant say enough about the support staff there. And the vets are SO compassionate! they are the type of people you envision devoting their lives to animals. On our last visit our dog was pretty beat up from diving through a window and the vet made that entire experience bearable and affordable. I believe that they will not take you in an emergency situation if they have not seen the animal before, so going in to get the $40 exam done is well worth it. The cost for nail clipping is not too high and they also do boarding which I like because they are on what appears to be about an acre of property with plenty of grass to walk the dogs (which I see them doing every time I am there). All in all I could not ask for a better vet, and if I could move them with us out of state I would in a heartbeat! They survive purely on referrals (no advertising) and the waiting room always has someone in it. I do not have one complaint and we have been there a minimum of 10 times in the last 2 years. Give them a chance- you wont want to take your furry kids to anyone else. read more