The gentleman I talked to was very pleasant and very helpful and when he found out that the problem…read morewe were having was with a commercial toilet list that had just been installed he was saying that's not the type of work that he does and he gave me a recommendation to somebody and he was very helpful and I would recommend calling him and at least checking out his service.

I could have died from carbon monoxide poisoning. I hired Frank, he never told me his last name, to…read morerepair two bathroom drain pipes that shared one wall in early March 2026. I asked him if I would need a work permit pulled for these repairs and he said "no". I thought F.S. Plumbing was a licensed plumbing company. I later found out it is not a licensed plumbing company. I also found out from both St. Louis County and St. Charles County that a permit would have been required for these four repairs. When Frank came out to do the work, he tore out a part of the wall in my bathroom, he said the only way to repair both drain pipes was to cut a hole into the metal vent that was inside the wall. I asked him if it could be easily repaired and he said that it would be an easy fix and that I could fix it myself with a piece of metal and a few screws. He told me he thought it was a cold air return. When I told him my cold air return was in the hallway, he didn't respond. I then told him I thought that was the vent coming off my furnace and asked if he wanted to go to the basement to look. He had been in my basement earlier to look at my outdoor faucet pipes since he was going to repair them as well. He declined going to look in the basement to see what the vent was and he proceeded cutting into the vent. He cut a large hole in the vent and the way that it was cut I saw no way to repair it since the one drain pipe was running right through it. I decided to Google "can you cut a hole in a furnace vent?" I got the quick response of "absolutely not". I called my local fire marshal and he agreed that it should have never been cut due to it being the furnace and water heater flue vent for carbon monoxide release. I called a retired HVAC friend and he said Frank, a plumber, should have known that you can't cut open a furnace flue vent. He told me not to pay Frank until I found out how much it would cost to replace the flue section. After I researched and found out this information, Frank asked to be paid. I told him I couldn't pay him that day until I found out exactly what it was going to cost to replace the flue vent. He said he wouldn't leave my house until I paid in full. I felt threatened and intimidated so I wrote him a check for the full amount of $1495. Frank left the house and, I found out later, he immediately drove to my personal bank (of the check) and cashed the check that same day. Also, when Frank left my house, he didn't tell me to not use my heat or hot water, or to turn them off in the basement. I could have died of carbon monoxide poisoning if I hadn't called my friend, later, who told me this fact. My friend told me how to shut off the gas furnace and water heater valves after Frank left to cash my check. I didn't have heat or hot water for over two weeks until the flue vent was ordered, delivered, and replaced. (The vent was a special order and came from out of State since it was a vent from the 1960's and no other manufactured flue vents would fit properly or safely). Frank refused to pay for the repair which turned out to be a replacement of the section of flue vent between the two bathrooms. I got 4 bids for him so he would see I was trying to get him the lowest price for the flue replacement. The HVAC bids ranged from $1500 - $2500. Frank came over to my house a few days after his initial work and said he was going to "fix" my flue vent. He was holding a tube of caulk and a piece of metal. I told him again that the flue section had to be completely replaced. He didn't believe that the flue had to be replaced even though a fire marshal and six HVAC guys said the situation was very dangerous and the vent section had to be replaced. I spoke to Frank, off and on, for three weeks giving him ample time to do the right thing and pay for the flue replacement. He refused, and the last time I texted him he texted me "God is watching". I had the flue vent replaced and I paid for it. I, also, had to have another plumber redo the drain pipe repairs that Frank charged me $895, I had to pay an additional $1000 for the drain pipes to be moved to the correct position, away from the vent. I had to have the wall repaired with new dry wall and tape since the HVAC man had to tear the wall out to get to the entire flue vent. I contacted YELP in late March since Frank has the red YELP GUARANTEE but they have not responded to my filed claim. I have contacted the Missouri Attorney General Consumer Complaint department and they have opened complaints against YELP and F.S. Plumbing and are currently investigating the claims.

Great experience and results. Dan was on time and professional. He was extremely knowledgeable,…read moreand went above and beyond, really nice guy and did a great job installing my faucet, even gave me some tips about it and the dishwasher. He made sure all of my questions were answered, and everything was tested before he left. Will definitely call them for future work. Recommended!

Replaced water heater. Quick and efficient. He was very nice and professional. Would highly…read morerecommend.

Tyler did a fall furnace checkup. Two weeks later the humidifier fell off the furnace and broke…read more He tried to deny that he hadn't properly refstened it, but after my in-person visit to the company they agreed to install a new humidifier at no cost. For that reason, I had them do a spring checkup, Emma claimed the heat exchanger was cracked, the fly wheel needed cleaning, and the a/c compressor was "over amping." I had a different, highly reputable company check the furnace and a/c, and they found that none of this was true - neither the furnace nor the a/c had any problems. Also, Emma did not provide a written a written description of her service and recommendations, and they have not provided the promised receipt for the payment of the second inspection. They are either incompetent or dishonest, very possibly both.

I have a 2 yr old HVAC system purchased from Swiss Air. Recently my furnace was not heating…read moreproperly and a severe winter storm was days away. Tyler came out and found no issue with furnace. 2 days later Bill came out and after 3 hours found that the thermostat wasn't communicating fully with furnace. Still no repairs made. Bill returned a day later and moved thermostat to lower level next to furnace in so it worked thru winter storm and gave me a bid of $400 to move thermostat back to original location in family room. After reviewing the path of the wires through the garage, up into a closet, and finally in through the wall, I decided their were too many possible points of failure and decided to leave thermostat in lower level but needed it moved over a foot so as not to impede doors covering HVAC area. Bill said the cost will be the same per company regs and wouldn't re-bid the job even though it was significantly less time and labor than the previous bid. He also needed to reconnect the A/C so I guess I'll find out this summer if that was done properly. I cancelled on the spot and will hire another HVAC company in the future to move the thermostat 12 inches to the left so I can close the closet door and test the A/C. I'm extremely unhappy.

They finished our water heater COULD NOT be more pleased!…read more From helping us set up spire, to open communication, perfect clean up and so friendly!

They pretty much saved my ass and my drywall. Third plumber to the rescue to completely re-do…read moreanother plumber's terrible work and he got out there within 2 days. Ken was very responsive to me, communicated with my tile guy, and did great work. Granted, the whole thing made my $100k bathroom gut a $102k bathroom gut but at least it's done now, and quickly. Totally should have just used them from the beginning.

Needed an outdoor spigot fixed along with shut off valve. Ty was professional and completed the…read morework quickly and cleanly! Will call them again when I need more projects completed !

Ty was lovely and fixed our stuck drain very well. He was kind and respectful, jelly to explain…read moreeverything, what my options were and what my options weren't. Did a thorough job. I will be happy to call them back!

I have used Arch Plumbing several times in the past. During the last appointment, Tony unclogged…read morethe toilet in the master bedroom. I appreciate the upfront flat rate and the opportunity to decline the repair or give the go ahead. Tony always cleans up his work and is very professional.

Tony did an immaculate job on setting up a new Itility sink in my basement. Arch Plumbing plumbers…read morecleaned up the waste from the installs, amd wipe their feet when walking into your home.