Very friendly and great, quality service every time I have been in. I would definitely recommend…read morethe Watch Doctor Inc.

The people that own the business are the best. Very friendly and do a great job. Thank you for the…read moreexcellent service.

This is the best clock and watch repair business I have found. Other so-called 5-star services…read moredon't return calls like Chicago Clock does. I smile when I read "unfriendly" in a review of CCC. They may not have the smiling style of the other places, they just have pure competent substance. They also may not be the "low price leader" in quoting a repair. But they guarantee any repair. I just brought in to them a 6 month old watch that had a hard-to-turn crown. I had taken it first to another place that told me they fixed it but that it was corroded and needed some winding to loosen it up. I discovered it was a quartz watch that needed no winding. The place unscrupulously had charged me $68 for the so-called repair. Chicago opened it up for me while I was there and found a gnarly rubber gasket that I had probably messed up myself trying to wind a battery powered watch. The technician should rightly have called me an idiot but instead just fixed it in 2 minutes, He did not want to charge me anything. I insisted on giving him at least a $20 tip which he reluctantly but appreciatively accepted. This is the kind of business I respect and will patronize again and again going forward.

I stopped here to get a watch battery replaced. I'd never been to this store before and have always…read morewanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service.

What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

Basically the only place in the mall that does watch batteries while you wait. I also picked up a…read moregshock. Nice and honest guy.

Grossly overcharged me. Damaged my watch and blamed it on me. Hung up on me when I called to give…read morethem the opportunity to make it right. The guy was rude, abusive, and combative. Terrible business. Horrible service. Price gouging. STAY AWAY!

I had my watch batteries replaced here for the first time ever! (I used to go to their Woodfield…read morelocation, but unfortunately, that location closed during or shortly after the COVID Pandemic.) Luckily, my new job is located just 15 minutes from this location and I was able come here during my late lunch hour and have them replace the batteries in my Rado Diastar Chronograph Watch and Philip Stein Chronograph Teslar Watch! What was great was that the Lifetime Batteries I bought for them from the Woodfield shop were still valid and so I was able to get them replaced for free without having to start over again! Very honorable business! I do plan on bringing my other watches in my 40-50-watch collection, even if I have to make the shlep up to Vernon Hills -- it is well worth it! This location is in a great mall, with a lot of great stores and restaurants all around it to tide me over while I wait for them to work on my watches. (For this visit, it only took 30 minutes for the awesome lady who helped me out, to replace the batteries.) Also: The Lifetime Battery deal they have is a great deal; glad I don't have to pay for a new battery every time it dies -- such a great value!

Yes! I bought 2 wrist watch bands from Amazon. I tried to take out the links myself- of course I…read moremessed it up. So I took it to dad fix jewelry repair shop They adjusted both of my watches with no trouble at all!

5 STARS IS NOT NEARLY ENOUGH…read more First off the service from everyone is amazing. I've been going to this location since before Bay Area Diamond Company took over. The prior owners set a really high bar on customer service. I wasn't sure if the new owners would be able to meet the expectations the prior owners had set. I don't know how they do it, but they EXCEED the prior customer service even. I'm not one that is great with "Hallmark" holidays, but I know they are important to my wife. Bri from Bay Area Diamond Company ensured that I was able to surprise my wife with an amazing gift this y ear for Valentine's Day! My wife was in for her free inspection and jewelry cleaning in January. My wife was browsing and Bri secretly messaged me my wife's favorite selection. That alone was incredibly valuable, BUT Bri did even better. Bri helped encourage me to come in by providing very friendly reminders that Valentine's Day was fast approaching. I was swamped with work, so Bri continued to help further by offering to drop off the gift (along with the free dozen roses from their promo) at my work, so there were absolutely no excuses to not completely WOW my wife. Needless to say, my wife was blown away when she received the gift. She couldn't figure out how I knew her favorite selection. :) I had to reveal that Bri was my secret weapon. Thanks Bri for saving the day!

I brought in two pieces of jewelry to be repaired. One was a very delicate diamond cut gold…read morebracelet which broke about 2" from the clasp. The other was my diamond wedding ring set in 14k gold. They examined the ring & determined 2 prongs were broken off as well as 2 cracks in the gold band. They repaired the bracelet & the ring making them brand new again. The sparkle was blinding & I am forever grateful for their expertise & excellent customer service. Note: All repairs are done 'in house' so there is no chance of lost merchandise in the mail. Visit this jeweler & you won't be disappointed!

I met with the owner Jason whose family has owned this business for many years. I had dropped a…read morevery large clock and brought in the various pieces and within two weeks he had put everything back together and now it's working perfectly. Thanks Jason!

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

Went in looking for our engagement rings and were immediately assisted by Nala. She is extremely…read moreknowledgeable, patient, and made us feel like family. Cristina was a tremendous help with financing and was so sweet and reassuring. We will definitely continue shopping at Z Fine in the future.

Okay so I was I hesitant to pursue this jeweler based on prior reviews left by customers but I was…read morereluctant to find myself taken care of by this business. Blanca and Barb have gone over and beyond since the first minute I walked into their location. I was seeking engagement ring options and they devoted hours to me to show me their full selection. Of course like any sales post option, they were encouraging me to make a decision before leaving but we're completely considerate when I told them I'd have to think about the decision before committing. Between their respectable service, and the beautiful diamonds, sold for an exceptional price I may add, I circled around and bought a ring from them. They even held the ring on hold while I considered it! Please give these guys a chance, if you show these individuals respect, you will get it back and have a wonderful buying experience! Photo credit: @kayleennyshellphotography

I visited the Buffalo Grove location and met with Kevin after seeing an Omega on the Chrono 24…read morewebsite. I ended up purchasing the watch. I would definitely shop there again!! I highly recommend Burdeen's Jewelry and Kevin provided excellent customer service!

Beautiful pieces that are fairly priced, Tracie was my salesperson and was kind and knowledgeable.read more