Went today to pick up my items and I haven't been there in awhile and noticed The Main Street is…read moreunder construction and I turned into where everyone was turning and making a u turn I clearly did not see the signs either arrows where to go so I entered the wrong way. I take responsibility for that part but didn't do it in purpose but then to have one of the guys run in front of my car yelling at me STOP STOP what are you doing to me. I told him I didn't see a sign and where was I supposed to go, he still insisted on still standing in front of my car yelling at me, I told him he didn't need to yell from inside my car instead of calmly stoping me coming to my window and just simply telling where to go. Clearly this guys is lacking customer service. I'm a very understanding person when it comes to customer service since I'm a person that wants to be kind to people in that type of job but not when they are being ASSHOLES like him. I get it gets busy and getting people in and out quickly but customer service is still very much needed in this place.

Quite literally the biggest waste of money ever! I paid $240 for my $5000 white gold tennis…read morebracelet to be rodiumed. Not only does the bracelet have a yellow hue to it still ... but as you can see they didn't even fully rodium the safety chain. It's half white and half yellow now. Total absolute garbage work. When I told the girl it looked yellow her response was "well that happens sometimes". Excuse me? I've had this bracelet for years and never had such a shotty rodium done on it. I cannot believe these people charged me $240 for doing nothing! The bracelet literally looks worse now.

This store was great. Took in my Timex watch for a new battery. No hassle. No complaining that I…read moreneed a new watch. Just made small talk while I waited. 3 minutes and 13 seconds later, BAM. She was ticking once again! Now for the bill. A whopping 10 bucks! That's it. Wow. Amazing. Totally worth it. I will definitely go again. Thanks!

My husband and I had been here previously, but just for a watch battery change. He wanted to take…read moreme here as we think it's a family owned business and had a nice experience when we came here for the watch battery. My husband wanted to stop in to take a look at what they had in jewelry as he was buying me an anniversary gift. We were also going to check out their gold and coin purchasing program as I had inherited a coin collection from my father .It said online that they opened at 10 AM. We were sitting out in the parking lot area and saw what we believe to be one of the owners showing up AT 10 AM. In my personal opinion if you're open hours start at 10 AM then you should be open and ready to do business at that time. We walked in about 10:05 AM as we wanted to let her get in the door (and someone followed her in). We had to buzz to get in. She was already saying something through the speaker at us, but we went ahead and walked in the door. Without any greeting she said I won't be ready for 10 to 15 minutes ! Why don't you go over to Starbucks and get a coffee! And then said "Do you have an appointment?!" We immediately turned around and left! Her tone was rude, she could've addressed it so much differently like could you please give me a couple of minutes? Everything seemed abrupt. Like we were putting her out because we wanted to come spend money at her store. I have not needed an appointment to look at jewelry for a possible purchase anywhere before. Needless to say... I will not be walking through their doors again. We already had another jeweler that we use on Alma school and Queen Creek Road area that we've been more than happy with for purchases and repairs! The only reason I gave two stars is because of the previous gentleman who took care of my watch issues.

If you need a jeweler... I've got a guy. And his name is Eric…read more I cannot say enough amazing things about Eric! He is unbelievably knowledgeable -- the kind of jeweler who actually takes the time to explain things, walk you through options, and make sure you feel confident in every choice. His pricing is extremely fair (refreshing in the jewelry world!) and the quality of his work is truly top-notch. Whether it's repairs, custom pieces, upgrades, or anything in between, Eric is THAT guy. The one you rave about to your friends. The one you send people to with full confidence. The one you keep going back to because you know you're always going to be taken care of. If you've ever said, "Ugh, I wish I had a jeweler I could trust," this is your sign -- Eric is your guy. I recommend him wholeheartedly and wouldn't go anywhere else.

I can't say enough wonderful things about working with Eric! He custom made my wedding bands, and…read morethe entire experience was absolutely perfect from start to finish. Eric was incredibly patient and took the time to really listen to my ideas, notes, and feedback throughout the process. He offered thoughtful, realistic suggestions that helped bring my vision to life exactly as I imagined. Not only was he kind and professional, but his communication was outstanding -- I always knew what stage we were at, and he made the whole experience stress-free and enjoyable. On top of that, his pricing was very reasonable for such high-quality, custom work. Our rings turned out stunning, and I couldn't be happier. I'll always go back to Eric for any future jewelry pieces!

The entire staff is so kind and wonderful! My fiancé and I have been designing my dream engagement…read morering and the whole experience has been nothing short of amazing. For someone who had no clue what she wanted, they were able to help me design a ring that I will cherish and love forever. Genuinely cannot recommend this place enough, you can tell everyone here puts their heart and soul into creating the best experience possible for anyone who walks through their doors!

I was looking for a local jeweler to help create a custom piece and felt a little nervous going in,…read morebut Derek made the entire experience incredible. He took the time to really listen to my ideas, answered all my questions, and made the process completely stress free. The ring turned out even better than I imagined. If you're considering something custom, do yourself a favor and go see Derek!

Amazing! Just…read moreamazing! It's been a week since I've picked up my new custom ring I can't stop looking at it or can't stop getting compliments about the beauty. Donna my sales girl (also now a family friend after doing business with her for over 8 years) is so incredibly wonderful, she makes sure every detail is perfect goes out of her way to make sure it's 110% she's sweet and very personable. Oh and she always makes sure u get the bang for your buck. Steve the designer, this is the 1st time I have worked with him and he's fantastic really knows his stuff. Made my ring better than I imagined. (Thank you Steve) And a few more pluses to the store Manager Lane (sorry if I butchered the spelling of ur name) so professional and courteous. Store is clean and they have a huge selection of merchandise to choose from and if they don't have it they will go get it at another store. London Gold Chandler is a must go if you need any type of jewelry.

I was trying to sell my moms ring the lady was extremely rude and raised her voice at me.read more

After a bit of waiting, Leo finally came through with the watch I've been obsessing over. The…read moreentire experience was professional, transparent, and worth the wait. Leo kept communication open throughout the entire process and made delivery day feel special. As someone who truly appreciates watches and the stories behind them, this piece means a lot to me and has many milestones attached to it. Huge thank you to Leo and the team for making it happen. Looking forward to many years with this watch on my wrist and many years working with Leo and the team at Coffin & Trout.

Best jeweler in town! They can literally make you anything you want and have such unique pieces you…read morecan't find anywhere else. Also love Sandy she is great!

Professional reliable service..... Staff are exceptional…read more.. Quick service awesome selection

Amazing service! i have had many repairs done by them. Always fast turn around and beautiful work…read more Love Beth at the Chandler location.

My husband needed a battery for his watch. He can't be without it even for a few hours. We had…read morenever been in this shop but I read on Yelp it was a good jewelry shop. We gave the watch to the gentleman and within 5 minutes maybe my husband had his watch back. We asked the price and the gentleman just said tell your friends about us. Merry Christmas. When have a puce of jewelry that needs fixing and maybe some gold and silver that could be sold. This is the first place I've will go. We were more than pleased with our first introduction to ED Marshall Jewelers.

Fine jewelry... They're very knowledgeable about their diamonds, Even though I wasn't able to make…read morea deal I respect the professionalism

Cheryl and James were wonderful to work with. They created a beautiful ring for me combining my…read moredad's gold band and my mom's engagement ring. It is stunning and a true keepsake!

Walt's delivered a clean, well-crafted ring setting for my stone, the design work itself was solid…read more However, the communication throughout the process fell short of my expectations. An approximate one-week delay was never proactively communicated, which ultimately meant I didn't have my ring in time to wear it to my husband's birthday celebration on St. Patrick's Day. That was disappointing. I had high hopes for Walt's, local jewelers are a rare find these days, and I was looking forward to building an ongoing relationship, starting with a pair of cultured diamond hoop earrings. Unfortunately, the communication experience has changed my mind.