Washed my car and you can still see where my granddaughter wrote on back of car. Doesn't get all…read moreof windows clean

I like this car wash, but there is 1 minus when I want to dust the car, I should definitely go to…read morethe car wash, but why if I only need to vacuum it, it's probably 1 minus of this sink, but if you compare it with competitors, they give a smell, but it's in this sink that it's very good that there is a contactless sink and it's a very big plus in general I recommend

Very surprised by the extra service they offer upon entering and exiting the car wash. They clean…read morewith a scrub brush certain areas before entering and hand dry the car upon exiting. For $10 I think that's a great deal! Will definitely come again!

Paid for interior & exterior detailing- upon picking up my car the exterior was NOT washed. When I…read moreasked them to run it through the wash they forgot to put windshield wiper protectors on the car so the back wiper arm broke entirely off of the car. The manager offered 10% off services, And requested to keep the car over night to complete the exterior wash in the morning. We were not offered a full refund, we were not offered car rental service coverage- no car for 24 hours for them to do the correct services. The vehicle parts need to be ordered in which will take additional time to be replaced. I also noticed other customers coming in during my encounter concerned with the service they received. Needless to say, I would not recommend using this car detail service.

After drying, my fabric seats looked worse than before I took my car in. I called to have them fix…read moreit, and after another ~30min appointment, they are still significantly stained. Otherwise, the job showed little attention to detail, and I had to wipe my windows off after how greasy they ended up. You'd think they would do better for $175. Attached pictures are my seats after the detailing job AND follow-up.

I have never had my car detailed before so my expectations weren't very high to begin with. I had…read morejust accumulated enough dirt over 3 years that it was beyond my ability to clean myself. However, the service I received was far lower quality than I could have done myself. I called about a week ahead of time and made a reservation. They told me to bring it in between 8 and 9 AM instead of asking me when I could bring it. However, despite having an appointment, it took them 6 1/2 hours to have the car available to pick up. I'm also not sure why dropping the car off was necessary and the only option given when they HAVE a waiting area. Their location is not near anything so not having the option to wait there meant I either had to walk several miles or take Uber/Lyft to a place I could wait (which isn't easy with everything closed for COVID). A few minutes after dropping it off, they called me to tell me that because one of the floor mats was muddy, it would be an extra $35. I mean, yes, the car is dirty. That's why I brought it to you. It was nearing time for them to close and I began to wonder if they would have it done that day. Finally, at almost 4 PM, they said it was ready and that I HAD to pick it up by 5 (even though they close at 6?). This was an issue because without a car I had to haul ass back there on foot. When I picked it up, I was told that there would be another additional charge for using a card. One of the workers put my floor mats in the hatch and I was ready to go. I did notice that it didn't look like they'd swept the floor mats but it was a minor detail so I let it go. They also told me they didn't clean the glove box because there was "stuff in it". Upon starting the car the airbag light was on which it wasn't before. I started noticing obvious spots of dirt that shouldn't have been possible to miss. Every surface looked like it had been wiped with a wet rag and the water allowed to dry creating streaks and water spots everywhere. Every inch of all the windows was spotted like this. Then I found brown water and hair in the emergency brake boot. The more I looked at the car, the more I saw they missed things that were so obvious. There was even a clump of mud the size of a shoe showing through the grill. The lack of detail and the apparent lack of care was disappointing enough but the seat belt light was the major concern. After some Googling, it turns out it's fairly common for the seatbelt system to be damaged by detailers and it is not a cheap fix. I emailed them that night letting them know and asking if it was something they could fix or if they would reimburse me for what the dealership would charge to fix it. After two days I had received no response from them. When I picked up the car, the upholstery was noticeably wet. My pants were soaked and the passenger seat was wet to the touch. Even after two days, the seats are still wet in the crevices. They either used WAY too much water or they waited until the absolute last second to detail my car. If that's the case, what was the point of making the appointment? The final straw was the floor mats. After letting them dry in the hatch as instructed, I went to put them back in. They had removed the mud from one of them but the bottoms of the rear ones were caked in mud on the bottom. I thought it must have run off while they were washing them and then dried like that. I spent more money, going to a regular car wash and sprayed them off myself. They dirt came off easily as well as a CASCADE of mud from both of them. They hadn't even cleaned them. At all. And charged me $35 to not do them. Overall, while they did make the car better than it was, they did a very poor job and didn't do some of it at all. They also like to raise the price but not tell you until you go to pick it up. There's really no excuse for not responding to someone's concerns about your service. They've lost my trust.

They were great about working around my schedule. I had one small but important request, which…read morethey were careful to respect. Results were great!

Amazing job done on my Hyundai Kona. Interiors was a mess, exterior not much better. After…read moredetailing it looked like new. Quick turnaround, reasonable price. Second vehicle Darryl has done for me, couldn't be happier.

It's OK. I have used this location on and off for years since I live in the area (Olde Towne East)…read moreand this is the closed car wash. Not a huge fan of this wash but will do in a pinch. I just find that it doesn't do a superior job cleaning but rather an ok one. Especially application of soap and the physical cleaning. Cheaper than the other competitors nearby but no drying option. Vacuums are not good either just from my experience but haven't tried in a longtime based from my experience. Summer time there are folks outside the back wanting to dry your car off for cash that is kind of sketchy too but is harmless. I still use this location now and again just have lowered my expectations on the detail level of the washing.

New ownership I think. Went to get car washed on 2/19/26,…read moreThe door no longer shuts when your car drives in, the water is splashing on the cars behind you. When the wash was over the dryer did not come on. Left my car looking like it just got rinsed off instead of cleaned.

Super fast came and did my car same day looks amazing. I'll have them back in the summertimeread more

Hands down the best! My Tahoe is spotless inside and out!! Will recommend to ALL my friends and…read morefamily. Did an amazing job and went above and beyond to make my car spotless.

I needed a place to get a minivan cleaned that I just purchased. The previous owner must have…read moresmoked and lived in it. It was terrible. My schedule is extremely hectic so I did not know when I was going to have time to do get this done. I messaged a few detailing places and received a response from Selena. She was so pleasant. I spoke with CJ, the owner, who was just as nice. He quoted me a very reasonable price. I was able to drop off my vehicle with them and they were even kind enough to drive me back home. I ended up not being able to pick up my vehicle for a few days due to my schedule, but kept in contact with them the entire time. They were so understanding. And they even brought my vehicle BACK TO MY HOUSE! You don't get that kind of service everyday. It was so refreshing to have such nice people to do business with. I will definitely go back. If you are in need of detailing or a hand car wash, you should try them out. My van looks like a completely different van on the inside. They did an amazing job!

The staff and owners were very friendly. They take their time cleaning your car and you're able to…read morewait in the lobby. They also provide military discounts. My car looked much better once it was all cleaned. Great experience.

Andy and his team did an amazing job on our 2015 Ford Explorer! Looks terrific inside and out! I've…read moreused this service for years and always 200 percent satisfaction!

I had my RAV4 detailed on Tuesday 10/03/23. Price was $275 and I added a cash tip. Andy, the owner,…read morewas super nice, personable, provided good communication, and fair prices. I did the Interior/Exterior package. Exterior detailing included a hand wash, buff, polish & paint sealant, restoration of headlights, wheel & tire and engine cleaning. Interior includes vacuum, shampooing carpets and floor mats, cleaning and sanitizing seats, door panels, center console & dust removal within vents, and cleaning windows. Pristine Detailing is located at 2462 Wood Ave, Columbus, Ohio 43221. I dropped my car off the evening before the appointment and received a text the next day (10/3) at 4:30pm. One of the rear quarter windows could have been wiped again and the side of the passenger seat could have used more cleaning as well. Overall, beyond satisfied and can't believe how nice the exterior turned out and no site of any dog hair. Used Venmo for payment and my only complaint is I was texted one price and was charged $25 more. I did tip 20% cash on top off price (gratuity was optional). I would recommend and will use Prestine Detailing again.