YELP 365 CHALLENGE 2014-(324/365) "No Service, No Smile"…read more In all the times we've come to Boulder City, this was the first time visiting this pawn shop. At first glance, this looks like a firearms store, but there's more to see inside! They have an extensive amount of firearms and even a CANON if you're looking to buy one...Musical instruments, samurai swords, jewelry, and much, much more! Among the cool things I saw were a Frida Kahlo inspired Dia De Los Muertes skull, the first issue of Sports Illustrated, and a Michael Jordan rookie card that is worth thousands! The people that work here are not the most courteous(no hello, or any sort of acknowledgement, but that's cool. I'd rather have them keep quiet, and just let us browse, which is what we did for a few minutes, and we were on our way. ALOHA!!! Shaka Meter: \uuu/ \uuu/ 2

Male Karen but behind the counter. Called to ask a simple question. Not a nice person.read more

DO NOT PAWN YOUR THINGS HERE!!!! They will switch diamonds out and steal them. They will put your…read moremoney on other accounts and say you didn't pay even if you have the receipt so they can steal your stuff! This place is awful! I've never pawned anything before and this is the worst experience ever. They took three diamonds out of my ring without my knowledge. Please be aware! They are scammers. I wish I didn't have to give o e star they don't deserve it!

I was sold a fake Chanel black purse for $1800 in 2023. The…read moresales associate Shyde confirmed to me that it's authentic. She also said, everything they sell is authentic and assured me that if I want to buy authentic items, that I will never go wrong at any Superpawn because they don't sell fake items. I paid it through lay away for 6 months or so. I had it authenticated after I picked it up. It was fake! I sent pictures to Legit grail authenticator. It is indeed fake!!!! I went back to complain, brought the authentication certificate, and attempted to get my money back. I brought the certificate that it's not authentic. Manager Dave refused to refund my money. I was at the store 4 hours. They kept saying I needed to talk to the manager who was busy at that time. The sales associate went on to entertain other customers. Phoebe asked for the purse back. She took pictures & l was told they are authenticating it with entrupy. I saw phoebe walking back & forth but never went back to me to show me the result of their own authentication. Meanwhile, I was standing in the corner and everyone there, ignored me. Hours passed and phoebe & shyde kept telling me it's taking a while to authenticate bc it is a vintage bag. After 4 hours, they still kept telling me that they are waiting for entrupy to give them result and that I can take the purse home and come back the next day. I came back, I was ignored again. Then I was told that they will only give me $800 for the purse. I refused to take the $800 because it was a fraudulent action on their part to sell me a fake Chanel for the price of a real preloved Chanel. I asked for a total refund but it was ignored. I did what I can to report/call the las Vegas manager and called the headquarters customer service to no avail. I kept calling the customer service and was told each time that they called me but that I did not answer. I did not get any calls. I had no way out but to give the fake Chanel bag back to them with a very heavy heart for half the price I paid versus losing the entire $1,800. They refused to pay me back the entire amount I paid. They never admitted it was fake. I went back after 2 days and lo and behold! The same black Chanel was displayed on the shelf with a tag $2,000. I was shocked. I asked to see the purse. Shyde the Sales associate told the guy not to give me the purse (it was the same purse and even selling it for more). She grabbed it from the guy right before he was about to hand it to me. It was the same fake Chanel. Shyde said, "I told them not to put it back on the shelf". She took the purse hurriedly to the back. So then I came back again after 1 week, that same black fake Chanel was up on the shelf again with a price tag of $2,000. Unbelievable. These people are calloused and scammers!!!! They continue to scam people. This is at the Sunset/Mark Superpawn in Henderson. To date, I never went back in that place.

Selling off a storage unit and had great service yesterday with some purses. Their appraisers had…read moremuch expertise and were very professional. Had a bad experience at the EZ Pawn down the street. Going back to Superpawn today!

Absolutely the worst place I ever had to do business with. Do not do business here. They will steal…read moreyour merchandise and lies about it. Honestly, I just can't believe what they did to my son. They get 0 stars. Illegal place for business. They should be shut down!!!!!!

Workers are lazy rude and ignore you. I went in to get my ring resized & look for a ring to buy for…read moremy fiancé. they looked at us and rolled their eyes, said they'd help us in a second and nothing happens then someone walks in several minutes after us and they jumped to help them. We just walked right out and they rudely yelled out "WELL BYE HAVE A NICE DAY THEN" um excuse me you ignored us ??

I don't like the way I was spoken to when I walked in the door and also…read moreI don't like the service Worst pawn shop I've ever been to I never get good service I've been there multiple times

confession: i have ever only heard of the pawn stars show but never actually watched it…read more.. but let me tell you, the owners have SUCH a huge following that many of the visitors are there for the meet and greet instead of buy/sell/trade, which i thought was really cool and exciting! the staff at gold & silver pan shop are SO approachable and nice. we had casually dropped by to sell and the process went extremely smooth! and their buying process is very streamlined and fair. we stuck around after selling to check out the items in the stores and there are a lot of beautiful vintage rolex pieces along with a lot of picasso lithographs that i would love to own one day! coda helped answered a lot of our questions and was extremely knowledgeable and personable. there's an attached parking lot to the shop and it was easy to find a parking spot. there's also plenty of security on-site so you can feel at ease and safe. we're definitely making gold & silver pawn shop our vegas destination every visit now!

The service was okay. The staff were not welcoming and looked tired of being bothered…read more The store's tile floor is buckling and they consider it "vintage." It does look the same as it did last year so that's accurate. The shop is actually pretty small as far as the sales floor space but their are lot of jewelry items but not many other items are avaliable. You can come to pawn items but I would not come here to purchase anything. Prices are way over normal retail prices. If you buy jewelry here, you are buying it at a loss. A lot of the same items priced differently. Great nostalgic visit. But that's where the fun stops.

The entire staff was friendly and professional yet casual. They gave me a great price. I highly…read morerecommend EZPawn!!!

Offered me $7 for $450 of brand new merchandise. You can tell the big guy just doesn't feel like…read moredoing paperwork.

I have bought several items from this seller from EBAY! If you don't have an account yet, GET…read moreONE! And buy from them! This is my review from EBAY:Super fast shipping! Excellent packaging! Exactly as shown on pictures and their live shows, if not even better! I absolutely recommend this seller and and can personally vouch that you will not be disappointed! They are awesome! Buy their items! Beautiful! This seller sells top end luxury items that are seriously like BRAND NEW! They can't day it cuz they are not the luxury items direct vendor but I will say it for them! Pristine! Thank you -PURPLELOVERBEAU

I came into this location about three weeks ago and had a good experience with Jessica. We looked…read moreat some jewelry and said we'd come back another day. She was super helpful, friendly, and knew her stuff. So we came back on May 12th around 1:30 PM ready to buy, and I really wish we had just turned around when we didn't see her. No one greeted us.....not one employee. The only person who even said anything was the security guard, and funny enough, he actually remembered us from our last visit he ever said "hey welcome back" when he saw us. We started walking around, and a few employees were just chatting with each other. They saw us, definitely made eye contact, but no one came over or said anything. After about 5-10 minutes of us looking around and being ignored, an older white guy (semi-tall, gray hair, black frame glasses) was standing nearby. He didn't greet us either, but he had no problem going straight to two women who walked in after us and offered them something (which they ended up not even taking). Still, he didn't say a word to us. At that point, it started to feel personal, i felt we were being judged or profiled. I don't know if it was race or just assumptions based on how we looked, but it didn't sit right. We ended up sitting down and I told my boyfriend, "If no one says anything to us in 2 minutes, we're leaving." Finally, a taller Hispanic guy with a bald head and glasses came over. He had been chatting with someone when we first walked in, so it's not like he didn't see us. When I said, "We're being ignored by everyone," he apologized and started helping us. He showed us two rings, and we asked him to put in an offer on one. He said he'd go check with "him"..... I assume a manager or the owner. He came back like two minutes later with an offer that honestly felt like a joke. No effort to talk to us, no questions about what we were looking for, just flat energy all around. I've been to other Max Pawn locations, and the experience was totally different, way more welcoming and helpful. This location didn't feel that way at all. It felt like we were bothering them just by being there. I really hope whoever runs this store checks the footage from that day and see how we were completely ignored. These employees are being paid to sell, and it didn't feel like they cared to do that. Definitely not planning to come back to this location.

I called the Cactus location to get some questions answered and I was helped by Bobby! He's…read morephenomenal. He was able to answer all my questions even though it was regarding another location that I'm closer to that may be having phone issues. I'm very happy with the help I received and I appreciate Bobby very much!

Unfortunately, our experiences here couldn't have been more night and day…read more Our first visit with Rueben was excellent. Very humble and down to earth. He took the time to thoroughly explain gold pricing, answered all of our questions, and made us feel comfortable, especially since it was our first time ever stepping into a pawn shop. He was welcoming, patient, and transparent, which made a strong impression on us. In fact, based on that experience, he encouraged us to come back and bring in additional items. Because of that, I brought my mother in on our next visit to browse handbags and potentially sell some of her gold jewelry. Unfortunately, this experience was the complete opposite. The employee assisting us was dismissive and uninviting from the start. When we asked about an older ring, the offer felt extremely low with "gold is down" explanation okay but she hadn't even made an offer weighed it nothing that Rueben did, and there was no effort to engage or provide the level of service we previously received. It was disappointing, especially after being encouraged to return and having such a positive first impression. Consistency in customer service makes a big difference, and we hope future visits better reflect the professionalism and hospitality we initially experienced. If we ever go back it'd be just to interact with Rueben and this review has zero reflection on him just my experience with the young lady today. Didn't end up selling anything or buying anything I'll just keep it for another 10 years when "gold is high".

They are amazing people. All the staff is amazing. They came to your needs they work with you and…read morethat's the most important for me. Go and check them out they're the greatest! I don't go anywhere else. I've been going to them since 2018. Great job team!

I buy storage units and had a storage unit I was emptying in the area. I usually feel out local…read morepawn shops so I dont have to travel far. Took some of the loose objects of value, mainly designer purses, in just to feel them out and knew immediately it was the wrong choice. I had unused Coach and Michael Kors bags, one with original tags, all priced over $100 online. I was given the lowball offer of $35 for everything and told they can be found at Goodwill...I used to work at Goodwill. No they cant. Some other Big Boy behind the counter came over looking thru my stuff like there was a cookie that needed priced , without asking, no input or expertise either. With that said I went to the EZ Pawn around the corner. Was actually greeted and welcomed by a nice, older lady who was more than excited to actually look at the purses. She seemed to know far more about purses. Especially the Kors bags. I only look for 25% of worth on my storage units I pawn, I had already priced the bags, and she nailed my number perfectly. They actually had more of a pawn shop feel. Not a shoe store. I discussed what I do, that I used to be a carpenter, and always have tools to offload. Their manager over heard and we started talking. just very nice people. So i'll be going back by today to offload the rest of my storage unit and tools.