I had Mr Rooter come out and unclog a drained sewer line on March 3rd, I was told there was some sort of paper towels blocking the line. (We had Cody this day) I was also told the equipment they would use this day had a camera and I would be able to see down in there, never got any pictures from there camera on that day to see what the line looked like. I then find out it is still draining very slowly. So I ask them to come out again, a week later. (This used my second visit that you get within 3 yrs which is ridiculous considering I was told there was nothing else blocking the line besides the paper towels, and I told them this isnt right to use my second trip up for something that they couldve told me the firs time but they don't care its a second trip) That Monday the 9th they then tell me they will be there late, then another hour later they call and say they have to do it tomorrow. Then Tuesday I tell them it has to be 5:15, which they say no problem... show up at 6pm. LATE. THEN, I get told my sewer pipe is cast iron and its blocking itself up, so very different from what the first tech said. He unclogged the best he could but its just going to keep building up I was told, so I asked for pictures and estimates to be sent to my email by Gabriel, he said no problem. A week went by with nothing. So I called the office yesterday to get the estimates / pictures... they sent me the WRONG estimates and pictures. I call again this morning and Gabriel calls me now saying he can't take pictures due to their risk of me digging based off their pictures, and he quoted a higher price today because of WV sales tax than he did on our previous call. Buyer beware, I will not be using them again. Bad customer service, they don't really even care about the customer, and honestly this morning Gabriel was pretty arguing with me over the phone about how he "did tell me the same thing last time on the phone" when he did not. I paid $1k for them to come out and clear the line just to get my second trip used and get totally conflicting information vs the first trip. Quoted $7500 the first time to replace 10ft section of clogged line under the concrete, to then find out today oh its actually $8200 because of WV Sales Tax. Tell me that number the first time. read more

I had an issue in the evening that required immediate response. I called Mr. Rooter and had an employee out to my home shortly after. The plumber fixed the immediate issue and took the time to explain the cause, and what his recommendation was. Cody was the name of the employee and he was nothing short of excellent. I would recommend Mr.Rooter to anyone looking for an honest and reliable plumbing service. read more

Although the technician that came out was excellent, this service was UNBELIEVABLY OVERPRICED! We had a simple clog in a toilet (note: during normal business hours on a weekday) that I could not reach with my own drain snake. They charged me $770 to clear the drain!! It took way less than 1 hour and the technician easily cleared the drain. Other people told me not to call this company, but every other plumbing company in town could not make it out right away. I believe they took advantage of my unfortunate situation. I will never use this company again...seriously. read more

I had Mr. Rooter and Plumbing come out because I had a really bad sewer blockage. First I paid them to do an evaluation and then had to call someone else to have my septic tank emptied. Then I had them come back to use a snake and paid them again. They said the only access was downstairs in my basement. When he took the cap off the pipe, waste exploded all over my basement floor and wall. He snaked it for a while and it wasn't working. He came back the next day in the daylight and tried the snake again and still could not get it to unclog. So he said there isn't anything else he can do. He gave me a quote of $ 6,500 to have them come back out and dig a hole in the yard and find the cause of the sewer blockage. I told him I can't afford that and he said I'm welcome to get a 2nd opinion. Not only did he leave ALL the feces and everything else that came out of the pipe, but he didn't clean it up at all. He said "sorry about the mess" and left. I spent an 1 1/2 each day that he was there cleaning up the mess in my basement. The next day I had a local guy come over and he used a industrial snake instead of the small one that Mr. Rooter used. He used a camera and found out that there was a tree root causing it to be blocked. He cleared up the clog for a very fair price. I would NEVER use Mr. Rooter for anything in the future. read more

Had to call Mr Rooter to check my leaking toilet. The young man was friendly, courteous and professional. He put cloth covers on his shoes to protect my carpet. He knew exactly what needed to be done. Fixed my toilet and cleaned up after. This company has done several jobs for us and will continue to use them . read more

Absolutely the worst service ever. If I could give this place 0 stars, I would. So unprofessional and scammed my family and I of our money. Nothing worked after claiming they fixed it and charging my family thousands of dollars. Had to hire someone else to fix the mess they made. Absolutely unacceptable!! Thought they were reliable.. will be taking our service elsewhere. read more

I called for an inspection required from a lender about a ceiling water stain that was from a split line in a bathroom sink two years ago. We had shut off the valve to the cold water as the valve leaked and applied for a loan as we needed to gut and completely redo the bathroom. Assuming that the plumber was going to force the repair of the valve, we left it unfixed so that they could have the repair themselves, figuring it would cost $200 or so to switch out the valve and put in 3" of copper pipe to raise it above the floor of the cabinet. A 15 minute job, according to the plumber that arrived. When he set up the estimate, it came in at $750. Obviously, when I can pay $30 for parts and my sons can swap it, we did that instead. The plumber assured me they could come and verify the sink didn't leak and give me the report I needed for the lender. I called and scheduled an appointment. Megan, who answered the phone, told me it couldn't be done because they can't guarantee the work. I told her I didn't need a guarantee only a signed letter stating it no longer leaked. She "scheduled" an appointment to get me off the phone and some woman left a message at 7:30am the next day to "cancel." I called to complain to Megan who sent me to a manager. The manager "mansplained" to me they actually couldn't do an inspection again stating the "guarantee" that I still don't need. I told him if they lowered their prices, they could have done the work. He told me it cost $300 to send a truck out to our house. (insert eye roll here) Apparently, the customer is responsible for the truck and insurance payments, along with the stock they keep in said truck for other customers. Still, that leaves $450 for a 15 minute job (that I completely understand being charged an hour for) with $30 in parts (retail cost, not contractor cost). Talk about absolute highway robbery! I understand people need to earn living wages and companies need to make a profit to stay in business, but this is excessive and it is gut wrenching people, especially the elderly, have to pay out the nose because they are unable to fix things like this themselves. read more

Our family gives this company a 5+ rating without hesitation. Our hot water tank went out the night before my Mother-In-Law's viewing, around 8PM. There were up to 9 people that needed to shower before 9AM the next morning. There were no technicians available on that short of notice, so the manager took care of this himself! He was at our house to measure for a new tank early the next morning and we had water before 8AM. The customer service for this company was outstanding and we are grateful to them for their compassion during a very challenging time. read more

I was scheduled for a Monday appointment but nobody showed up until Wednesday. I needed to constantly call to check up because nobody called me to update me. A nice young guy came to my home and gave information to his boss on what I needed. I needed to vent my gas hot water heater outside the home. The nice young guy told me his boss would need to look at it. That is when I meet Tim. You could tell he was not too sure either what to do but I explained to him what needed to be done. Tim thought I was an idiot and said it would cost not the $1500 he said but $3,500. Why? The original idea was that there was an extra layer of brick to go through. I told him I would get the extra bring out of his way and the price was still $3500. In the end I think he knew I was desperate to get this done and he thought I was a sucker. Finally, I called back a plumbing company and told me it would cost $800. I will not call them again for anything. Jim read more

These guys were great. Had a sewer line backup a few years ago, and they were right out. Found out the clay pipe was clogged with tree roots. Allowed me to save money by digging the sewer line myself. Very polite and professional. read more