I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

I limped my car into Xpress Pro & Tire's parking lot because my tire pressure light showed one of…read moremy tires was low. It was after the store was actually closed. A technician who was leaving helped me to discover a nail in my tire. I did not have any tools to change my tire with me. He helped me to write a note and leave the key for in the morning. The store manager called me the next morning and told me to come get my car. They put on my spare and did not charge me for their time. I would definitely recommend them as you don't see this type of customer service often today. Kudos! Jerry L.

I didn't have an appointment for service however the mechanics quickly tried to help. My headlight…read morewas out and they diagnosed the problem and made suggestions as to what I needed to have done. I appreciate the efforts.

I called to get help with pricing for a tire and the man who answered was very rude and gave…read moreterrible service over the phone. I wanted to replace all 4 of my tires, but if that's how they treat customers over the phone I wouldn't want them touching my car. I'd recommend going else where.

My wife's car needed new...ugh. I had been searching for about 2 weeks and getting nowhere. The "we…read moredon't have that tire in stock" thing and most were 10 days to a month out. I got a tip to try Princeton Tire. I called and talked to owner Bill (super nice guy) and he found what I was looking for. I made the appointment, my wife got there and she said they were done before she knew it (in and out in under 45 minutes for 4 tires!). My wife is thrilled with her new tires and speed in which it was done...and the price was awesome. Need tires? Princeton Tire, simple! Great tires at a great price without all the headaches.

they try to add a bunch of charges that you don't need they try to get all the money out your pocketread more

Loved the service I received! The first guy to the right helped me a lot, explained everything to…read moreme very well. Thank you!

- Great customer service - No appointment needed…read more- $40 fully synthetic oil change (much cheaper than other places) - Oil change took 15 minutes (compared to 45+ mins at other places) Don't pass these guys up!

My husband and I have used this shop on several occasions and we have been repeatedly satisfied…read morewith their service. They are HONEST, FAIR, and FAST. We have always been well taken care of and received great prices on tires and other services. We will keep going back.

I was in a bind with a flat tire 38 miles from home, on a Sunday. This awesome shop is open seven…read moredays! A friend at church fortunately had one of those portable inflation doodads, and filled the tire so I was able to head straight to Goodyear. Adam, the service manager, greeted me very cheerfully and I explained my situation, including that I couldn't just leave the car and come back due to the distance. He put me very much at ease (as you can imagine I was pretty frazzled), got my info right away and summoned a technician to take my car to the work area. I was able to relax in air conditioned comfort and even got a free cup of coffee while waiting. Before long, it was announced that the culprit was a leaking valve, which they promptly fixed. It was $25. They also checked/filled the other tires. A couple of people came in to pick up their cars while I was waiting and several phone calls came in. I noticed the high level of customer care that Adam showed to everyone he was dealing with, including me. I have a feeling this is a very high quality operation for purchase of tires as well and they also do other types of auto work. Recommended.

I was disappointed with my recent experience at this Goodyear location. I brought my vehicle in…read morebecause of a nail in my tire. Before removing the nail, the technician did not come to me to explain what they found or ask for my approval. I would have appreciated being shown the nail and having the repair options explained before any work was done. After the service, I asked where the nail was because I wanted proof of what had been removed from my tire. I was told they didn't have it and there was nothing they could show me. That left me feeling frustrated because I had no way to verify what had been found or removed. I also felt like the focus quickly shifted to recommending that I replace all four tires. While I understand that AWD vehicles sometimes require replacing multiple tires depending on tread depth differences, I felt pressured instead of being given a clear explanation with measurements and options. I would have appreciated seeing the tread depth readings and understanding why they believed all four tires needed replacement. As a Deaf customer, I expect to be treated with the same honesty, respect, and clear communication as any other customer. Please don't talk down to Deaf customers or try to smooth things over instead of providing straightforward information. Clear explanations, transparency, and respect go a long way. I also believe one of the employees would benefit from additional training in customer service, communication, and disability awareness. Because of this experience, I decided to take my business to a local family-owned tire shop instead. They explained everything clearly, showed me what they found, answered my questions, and did an excellent job. That experience reminded me how important honest communication and customer service really are.

Buying tires here yesterday was a great experience. The gentleman that helped me was…read moreknowledgeable, friendly and helpful. Was able to get them installed the same day with a free ride home and back while I waited. I felt respected and valued as a customer here. Store and shop exceptionally clean. Highly recommended!

I had my car towed here late Tuesday evenin, due to an…read moreemergency as I'd been stranded on the highway for 6 hours, after being on shift since 5am, was a hot and day needed to be over afternoon. the associate seemed nice at first. then informed me nothing would be done till the next day. I just needed a tire, stranded. we're closed. Ok, in direct contradiction to the way they were open and I was discussing this with them inside. Got home eventually. well then they quoted me nearly $400 for 2 tires. They refused to email me a breakdown of the quote or anything at all, as I needed to have something to show work. Said they did, I politely called the day after that and asked again at which point the pretended to so while I was on the phone. I know this be Igave them two emails and to this day, 5 days later have received nothing. when I got paid a cohole days later I had a ride at 520 called and asked if we headed that way would they wait, knowing we wouldn't be late, could have totally said no we can't do that. instead he said yes, that's no problem. we arrive at 609 pm just as hes walking to his car. we honk, he stops looks right at us, gets in his car and drives off. fourty min drive one way, accompanied with the $208 I lost as a. direct result of this individual being dishonest and inconsiderate and disrespectful about their word and our time and their integrit. when I came back the next day and asked the uncomfortably overweight gentleman at the counter about this they immediately proceeded to give nothing but attitude and we had stuff to do retort. I calmly explained that had they said that upfront it would be fine, it's the fact they knew how far we were coming and told me they would wait, and then they didnt. He didn't have anything to say to that, so when I made a point to let him know I was out over $200 because if this he laughed in my face and and gave me a look like they were very plew to hear that. I then asked for a ln alignment print out at which point he informed me they didn't bother to do the alignmen, because. They didn't have a reason, he mumbled something and changed the subject they were adamant that I did not get overcharged yet tires were $93 each+ $33 for labor disposal fees under $5 leaves nearly $100 unaccounted for. As if all that wasn't enough already, I get out to my car and they'd put used tires on the car, with no alignment for a hundred dollar premium with a side of morel repugnance and sadisti delight. I only see reasons to stay far, far away from this place. Far. If you break down here, push your car on another lot before they touch anything. Be aware