I got my wedding dress at Prevue Bridal about a month ago and had such a great experience here!…read more The associate was so kind and made me feel very comfortable. Unfortunately, I'm horrible with remembering names, but I was there January 10th and my appointment was at 3:30 PM (hope this helps get her a shout out). She made great selections based on the style I wanted and I ended up choosing the 3rd dress I tried on. This was my very first wedding dress appointment and I was suprised to have found the perfect dress so quickly. The prices were also very reasonable compared to other places I was looking into. Definitely recommend Prevue bridal!

I drove over an hour in heavy traffic with a friend to shop for a wedding dress and was turned away…read morebefore even making it through the door. On Tuesday, March 3, I called at 3:27 PM while driving from the UTC area. I saw 3:30 PM and 4:30 PM appointments available, indicating they were fairly open that afternoon, but explained I wasn't comfortable entering my credit card information online because reviews mention a strict 15-minute late charge policy. I told the associate I would try my best to make the 4:30 PM slot, and that if other brides arrived before me they should take priority. I also said that if it looked like I could arrive within the 4:45 PM grace period, I would enter my information while driving. I was communicating proactively because that day a fiery fatal tractor-trailer crash shut down southbound I-805 near I-8 for roughly 12 hours, creating traffic chaos across San Diego. As traffic worsened on the 52 East, my ETA slipped to about 4:48 PM. At 4:25 PM, I called again to explain that I likely wouldn't arrive before 4:45 PM and wanted to avoid being charged the late fee. I asked what options were available. I was simply trying to communicate proactively and avoid being charged for something outside of my control. I was repeatedly told that because I was not already in their appointment system before 4:30 PM, they could not help me at all. I suggested several reasonable options: (1) marking me as arrived so I could finish driving safely, or (2) simply working with the situation, but every suggestion was rejected. They offered to apply the $50 late fee towards a dress, but couldn't answer what would happen if I didn't find my dress there. The conversation continued in circles. At that point I was about 10 minutes away and would have arrived at 4:48 PM, just three minutes past their grace period. Despite calling ahead, communicating honestly, and making every effort to come to their store, they refused to accommodate me. My friend had come with me to help look for a wedding dress, so the situation unfortunately wasted both of our time. We ended the call around 4:40 PM, and I turned around and drove home. Ironically, at 4:45 PM, the store called back with a workaround: if I made an appointment for the next day, they could simply mark me as "arrived" in their system and take me in immediately. This made it clear they had the capacity to help the entire time, but had chosen to rigidly enforce their process instead of welcoming business. When I pointed this out, I was told they have been in business for 40 years, which makes the lack of flexibility and basic customer consideration all the more surprising. Based on this experience, I'm glad I learned how this business operates before even walking through the door. It doesn't inspire confidence in how customers are treated once they've committed, and it's not the kind of experience that would make me feel comfortable trusting them with something as personal as a wedding dress.

Tara was an amazing lady to work with. She helped me find…read morefew dresses especially a dress for my son's engagement. She was attentive, helpful, courteous and very genuine in her treatment of us. I will recommend this place to anyone. May their success continues.

Very disappointing experience. The customer service was poor, and the prices are high considering…read morethe low quality of the products. It felt like the only thing they cared about was my budget rather than helping me find something that actually suited my needs.

10/10 experience, would highly recommend for any brides looking for a dress. Trinity helped me…read moreduring my 2 hour appointment and was patient and helpful as I worked my way through different dresses. The dresses they receive are either from other bridal stores, sample sales, or on consignment, so the prices were super reasonable. I brought along two people and they were comfortably situated while I tried on dresses. I went through the racks and Trinity helped pill out the ones I was interested in, and then helped swap them out in the dressing room so that it wouldn't be too overwhelming. Free parking lot available and they do alterations too!

Service used to be so much better under the previous owners.... It's so sad because when I came…read morehere and got my wedding dress it was such a great experience but then I brought my friend here and the service was very poor they didn't even seem to care about the bride, they don't offer champagne anymore and overall just didn't seem to care that this was someone's big moment. The workers looked like bored teenagers instead of professionals.

It's been such an amazing experience all the way around, that I don't even know where to start!…read moreFrom having the most beautiful selection of dresses to the very best service, I'd rate White Flower a million stars if I could. White Flower happened to be my first stop when dress shopping, and man, they set the bar high. I visited close to ten stores and every experience felt rushed, sales-pushy, and uncomfortable. That is not the case here. You get your own private room to be in the moment with your loved ones that makes the entire experience feel so much more special. Hanna, who is now my favorite person ever, deserves the biggest shoutout of all! She is kind, knowledgeable, and hilarious, which immediately made us all so comfortable. She picked up what I was putting down immediately and knew what I wanted more than I even did. I genuinely look forward to whenever I get to come back for reveals, fittings, and pick ups because it's always wonderful seeing her. Thank you for making one of the most hectic parts of wedding planning a breeze. My dress is more beautiful than I could have ever dreamed of!!!!!!

I went here because they were a retailer for an online brand I wanted to see in person for mini…read morereception dresses. Booking online was fairly easy, but I couldn't book a weekend directly on the site which made me put it off. I eventually had a weekday off and was able to come by! Parking was easy with a lot of paid spots on the street. Hannah was my stylist and she was amazing! She saw in the notes that I was there for a specific brand so she directed me to their dresses right away. I told her what my vision was and that I had a dress that I think I want, and she recommended another off the rack option from the brand that fit the bill. She verified when my wedding was given it was only a few months away and before anything, confirmed that we were still in the timeframe of receiving it in time since they were made to order. It was great because it was really respectful of my time, in case it wasn't an option for me anymore. Luckily, it was! She was super sweet throughout and helpful in walking me through my options. When I brought up a small thing holding me back, she even let me know of an alteration I could do from the brand. I had a wonderful experience and I'm so glad I went here. Hannah is a gem!!

Such an amazing experience. Lindsay was so helpful and made me feel very comfortable. loved the…read moreselection and found my dress! I was nervous going into my appointment but quickly began enjoying myself. Don't hesitate to make an appointment!

Could not be more perfect!! I love my dress! The girl who helped me was so lovely and found my…read moredress so fast! The dress was really good quality!

This was my first time here and absolutely loved it!…read more We're shopping for my cousin's wedding and Elaine was super duper helpful. We plan to return in a few weeks to check out the new inventory. Thanks Elaine!

I really enjoyed my time here. The employees were incredibly kind and welcoming. I came in on a…read morewhim with a friend, not expecting much, and was pleasantly surprised by how many dresses I genuinely loved. While some were out of my budget or would have required alterations I wasn't willing to do, I ended up finding the perfect dress--already my size, needing little to no alterations, and within my budget. We were honestly amazed. I also really appreciated that they offer to hold a dress for a short period of time (either a few hours or up to a day). When you're making a big purchase decision--especially since the dresses are final sale--it's refreshing and reassuring to see a business that encourages you not to rush. It felt honest and thoughtful, not like they were just trying to make a quick sale. The only downside was the fitting room lighting. It isn't very flattering and doesn't show well on camera, which makes it hard if you're FaceTiming family or friends for a second opinion. I'd recommend stepping toward the front of the store near the window for better lighting. As a suggestion to the store, improving the fitting room lighting would make a huge difference and would also allow customers to feel more comfortable without having to walk to the front of the shop or be visible from outside. Overall, though, it was truly a great experience, and I would absolutely recommend this store.

She has alot of dresses for your events! I needed a last minute dress for a party and she was able…read moreto get It fitted for me within 2 days! She was also very helpful and informative! Go see her!

Online stated they open at 1100am went to the store and the sign outside said they opened at 1200…read more After 1200 the store was still not open called the store and when I asked what time they opened he said "1230 something like that". Let them know the hours are wrong online and on the front fo the store and that they should update them. Will not be returning.

What an amazing time I had! I'm conflicted on what dress to get because they're all so beautiful!…read moreRand was very helpful and I feel like I had the full bride experience. They also give you a goody bag with amazing coupons and you get to pick out free swatches!

Loved the dress my daughter picked. I felt our stylist did nothing but rush us and was Absoulety no…read morehelp. I had to help my daughter zip up her dresses. She was mia everytime she tried on the dress. Ultimately we got a dress but felt we weren't given the special moment that you should have taken the time to give a bride. Soemthing else was just more important than us at the time. The lady who rang us up was very nice. The dress is great and a great price. Also the whole ring the bell Ceremony is very tacky. That's done for hospital patents