I had called to get my vehicle towed to my property from another location. so I called AATCO and made arrangements. When I took my keys over, the office staff encouraged me to have their mechanic take a look at my vehicle, since supposedly they had "the best diagnostic equipment" I agreed and told them I was in no rush, with the holidays etc, and they said they had a full workload ahead so it would work out fine. It Sounded fair, so I left them my contact info with the receptionist who wrote down my info, etc. Some time later, I hadn't heard from them, and called to check on the status of my vehicle. "Randy" gets on the phone, yelling at me, accusing me of deliberately leaving my vehicle, due to not being able to contact me. Apparently, he accused me of leaving a wrong number on purpose (which I clearly did not). Why they never sent a letter to my address also did not make sense. Simply put, he was dialing the wrong number by one digit. He threatened to put a lien on my vehicle, etc. I was very upset by his lack of professionalism, on top of the immediate accusations. Ultimately, I paid the invoice. $65.00 for the tow, and $130.00 for a "diagnosis" that didn't even produce a single theory! They charged me $130.00 to tell me they didn't know what was wrong with it. Most reputable companies will normally not charge you if they can't fix it. These guys Are A TOTAL RIP-OFF. And VERY RUDE. Turns out it was a bad relay. Seems any technician with a single shred of common sense would know to check the fuse/relay box first? read more