Please note that the 1-star reviews are from many years ago. I have been a customer of this…read moreVisionWorks each year since January 2021, and all of my visits were good to great. Many hereditary eye diseases run in my family, and I feel very thankful that the optometrist Tim Smicker, OD examines my eyes here. During my first visit over five years ago, Dr. Smicker told me information that none of my previous optometrists had ever told me. He explained how my eyes were starting to experience presbyopia and that I do not yet need bifocals. He gave me an Amsler Recording Chart to use every other day to detect and monitor progression of macular degeneration. He also gave me a patient referral form and a list of ophthalmologists so I could schedule an appointment with a specialist for my retinas. Each year, I have visited this business to receive eye exams and to purchase my eyeglasses and contact lenses. My eyes get a little worse over time, and Dr. Smicker always finetunes my prescriptions so I can see as clearly as possible. The employees here gave me a trial pair of contact lenses to wear while I wait for my year-long supply of contact lenses to ship to my house. Most recently I bought 1.5 years of contact lenses for $534 after insurance (!). This year I decided to try progressive eyeglasses for my presbyopia. The employee kept telling me different prices, but in the end the actual price was OK, and they work better than my past single-vision eyeglasses did. My husband also receives eye exams and eyeglasses here. Dr. Smicker has correctly performed his eye exams, and the employees have helped him to select eyeglasses that look good on his face.

Today my husband and I visited the Ross Park Mall location on 09/30. We love the doctor and…read moreassistant there. We have always had a great experience really and today was the best one yet. They were busy and the gentlemen Matt working out front was AMAZING. He was the only one on the floor at opening and balanced the room so well. He was proactive and called our insurance company, acknowledged every customer that walked through the door, handled patients coming in for their appointments, took ownership, explained options, helped customers with one off situations, and answered the phones. He was balancing all of that, and yet with us still was attentive, supportive, patient, thorough, and so kind. He helped us to understand our benefits, options, and made it easy to fit our vision budget. We will definitely be back because of Matt. THANK YOU MATT!

Wonderful staff and office environment. They were able to schedule my appointment for the following…read moreweek from when I called. I was received promptly at my appointment time. The Dr and Aide were both very friendly and welcoming. Couldn't really ask for better service. The frame choices were plenty. The person who helps choose the frames and fits them was fantastic. Excellent visit in every way possible!

Have been coming to Bittner Vision for years and decided to continue going there even though I…read moremoved to Ross. Dr. Delserone is the best opthomologist that I've seen. She is so kind and considerate. She also recently saw my mom who had a sty and needed some support. They have a nice selection of glasses too. I got mine there and use them with blue light support while working. They're nice.

I scheduled an appointment at Premier eyecare, not for concerns about my vision, but an issue with…read moremy eyelid. Without a doubt, one of the most courteous and professional optometrists I've ever experienced. She ran through her tests and took the time to put me at ease about what is going on and that I shouldn't worry. It was honestly a relief, and I appreciate the service they provided.

Best eye care experience EVER! Marilynn was patient, professional, fun to be around, and…read moreknowledgeable. The frames are beautiful and well-displayed. So many choices! Marilynn chose the perfect frames for me, and I could not be happier. If you are looking for an eye care center where the staff truly cares about you, Premier Eyecare of Cranberry is the place to go. You won't be disappointed! Cheryl H.

From the moment I walked in the door and was pleasantly greeted by Ashley, to the professionalism…read moreand excellent communications by Dr John Bissell, I felt spoiled! Great Dr with a nice sense of humor, wonderful receptionist who was so court, to the young lady (Jacqui) that fitted me for glasses, I had an exceptional experience. Highly recommend

Office billing policy has changed, so that instead of billing an eye exam to vision insurance when…read morea medical diagnosis exists (such as an eye freckle), the office visit is now billed through medical insurance. This results, for my child and for me, in underutilization of our vision coverage (through which a vision exam is provided each year with $0 co-pay), and a $40 per person co-pay. So, our fees increased $80 this year for no good reason. Arbitrary changes that result in increased charges to customers (and no additional revenue for the provider) are bad business practice. Very displeased.

This was my first time ever going to an eye doctor! All around it was a good experience and I would…read moredefinitely recommend Lawrenceville Vision Care. I scheduled an appointment since I got vision insurance for the first time, and because I was having trouble seeing while driving in the dark. I felt like my eyes were being strained from constantly being in front of a computer screen. The appointment was very thorough and the doctor and other staff were friendly. I expressed my concerns for having air blown in my eye balls, and getting my pupils dilated. The doctor informed me that he didn't need to do the puff of air in my eyes because he had another way of testing the pressure. I was relieved. Once he put the eye drops in my eyes, he said I had about 15 minutes before things would start to get blurry. The woman at the front helped me look at frames and decide which ones I liked best. I tried on a bunch and decided between my top 3 favorites. I thought they had a good selection of designer frames. At this point my eyes got super blurry from the dilation drops when it was time to pay. I was so embarrassed because I couldn't see anything when I tried to hand the woman my health savings card. We then realized I never activated it. I felt so bad, but I had to ask her to read the numbers off of it for me to call to activate it. She helped ring me up and explained everything as I tried on glasses so there were no surprise charges. I was there for an hour and 15 minutes total, which was much longer than I expected. I had no idea what all an eye appointment entailed. It was very comfortable and clean. The doctor was patient and answered all of my questions. I chose this place based on Yelp reviews and distance to where I live. I can't wait to go pick my first pair of glasses in a few weeks!

This is my neighborhood vision store and I will always use them over the big box stores in the…read moremall. I will say that making an appointment is super easy and they even have a telephone prompted call to remind you the day before. That is great service. The staff is also friendly and really helpful. The appointments go by quickly and there has never been a wait time. I like the idea that when I have an appointment it is kept, and kept at the time that I made it. The frames are interesting and always hip. The prices are ok. I will say that on the whole they are a bit more expensive than I would normally like to pay. But I will pay that much for some prescription sunglasses because I drive around so much. Another thing that I like about this Vision Care is that they will give me my prescription and pupilary distance without making a huge stink about it. I pay for my appointment and for my sunglasses so if I want to get glasses cheaper online they allow that. Some other places do not and that is what makes me continue to use Vision Care above anything else. Anyone in the neighborhood should get their eye care here. It is great. The service and staff are top notch. You cannot ask for much more.

I initially felt the older receptionist talked a bit condescendingly, but I thought perhaps I was…read morebeing over-sensitive. When the doctor saw me, he was highly energetic and quick with the exam. He also said that there was nothing wrong with my eyes (I have a vitreous detachment), that I do not have astigmatism and said that my previous prescription for contacts was too high. He gave me an -8.50 for both eyes. My left eye is normally a -9.50 and I believe my right is a -9.25. When I put in these contacts at home, I was severely disoriented and my eyes had trouble focusing. I also was getting a major headache, so I took them out. Today, I tried wearing contacts again using my old prescription in my left eye and his prescription in my right. No major issues, but he was convinced my eyes do not have astigmatism and should be at a lower power. Not sure what to say except that he made it seem like every eye doctor from my past was stupid and he was not. He did say "do you want to get a second opinion?" but if you know anything about insurance, you don't get that second opinion without paying for it out of pocket. I'm glad I didn't purchase contacts from him.

This is actually my first time writing a review. I have to say the staff is outstanding. Welcoming,…read moreprofessional, patient and on point. Even if you are not from the area it is well worthy the commute. There is parking right out front as well and a lot of bus go right pass there as well. I had a emergency situation they took me straight back to the doctor. I felt at ease. He was very good. Concerned, no joke. Got me all taken care off. I came back for my appointment about my glasses. I was able to choose from a wonderful selection. Jazz and Val, all the staff and doctors made sure I was pleased with my selection. I highly recommend them.

So after over a month of waiting for my second pair of glasses this is what they produced as high…read moreindex lenses. These glasses look as if an amateur tried to make glasses for the first time... I asked for the thinnest lenses knowing the high prescription would need high index lenses except the manager Antonio didn't send them to the right lab or order the thinnest which I specifically asked for the prescription of -7.00 and -7.50. My receipt shows that the order was entered as SV 1.67, which is high-index, but not the thinnest available option. For my prescription strength, 1.74 would generally be the thinner choice. Because of that, and because the glasses were also over a month late do not waste time or money buying lenses at this location of Pearl Vision on Freeport Road.

horrible customer service. would not honor valid coupon discount, long wait times for floor staff,…read moreno working bathroom, unclean store, very deceptive pricing, frames were bent upon pick up, floor staff argumentative, unhelpful and uncaring. DO NOT GO TO THIS LOCATION.

What a horrible low integrity company!!! I received 2 pair of glasses from Dittman between March…read moreand June of 2024. I repeatedly contacted them within the first month and told them my glasses were not working out. The Dr. for some reason changed my prescription then had to re do it again. I got regular glasses and sunglasses. Unfortunately, I moved in July of 2024 and continued to have issues with my glasses. I called 7 times to get assistance. No one ever called me back. Four of the calls went into voicemail and 3 I talked with different woman who were working at the time. They all assured me that they were going to take my message to the Dr. and she would return my call. This NEVER happened. My sunglasses that I paid a very high amount for, broke. I called again to tell them that the glasses were only 6 months old and the arm broke off. Nobody got back with me. I am livid about the service. These glasses should have been under a warranty. I am now in Colorado and went to another eye dr., and they expressed how this office should have replaced these glasses. I called again and left another message with no response. I also called to have my prescription faxed to my new eye doctor and no one returned my call. This is UNACCEPTABLE!!!!!! I paid out of pocket over $1,000.00 for my glasses. I tried contacting through the website and all remarks are blocked. Hmmmm???? I wonder why??? Doesn't take much to figure that one out. The glasses were not suitable for me as they caused me to trip and stumble due to the poor design. Should I now get an attorney? I feel I deserve my money back. I must add this is no reflection on the young ladies who work in the office as they tried to help. This is a reflection on the Dr., owner, and management. Patricia R.

Nice doctors. But they were asking me extra $5.00 to measure my PD just after I completed my annual…read moreeye check.