MSP is one of the easiest companies I have ever had the pleasure of dealing with. I needed a new AC unit and was anxious about the process. Angel and Kevin walked me through each step and made it easy. They both were very knowledgeable and answered all of my questions. The job was completed in just two days. The employees who came out to install my ac unit were also very professional and placed covers to protect my wood floors and stairs which I greatly appreciated. MSP as a whole are a great team and I feel like I have a great company I can rely on in the future. I highly recommend to anyone who is looking for honesty, integrity, exceptional customer service and high quality work. You will not be disappointed. read more

2nd chances makes the difference! I previously posted a review of MSP Heating and Air Conditioning because of an unfortunate experience. I left a message for a manager to call and Bella promptly returned my call the next business day. Bella listened to my concerns with no judgment and went above and beyond to resolve my issue. The technicians were courteous and respectful, and installed the equipment with proficiency. The system was checked before departure and my system worked perfectly! Due to my Veterans status, Bella provided an additional discount with a warranty. I was totally pleased with the service and recognized that sometimes there maybe an incident, however it can be resolved to the satisfaction of the customer. MSP provided excellent service to my satisfaction, thank you! read more

We had a great experience with MSP Heating and Air Conditioning. When we contacted them, they scheduled service quickly and the technician showed up right on time. Angel, the service tech, was outstanding - personable, professional, and clearly knowledgeable. He diagnosed the issue with our A/C condensing unit (a defective fan motor) right away and had it replaced and running again within two hours. The whole process was smooth and efficient. Highly recommend MSP especially if Angel is your tech. Suzanne and Chris read more

My AC works ok but it was giving issues in some days, it will just shutoff even before blowing cool air but only in some days. Usually my brother and cousin does it for me but we dont know whats wrong with the AC and needs a professional to check it. I messaged them and gave me a quick response and setup an appointment. They are very good in reaching out to clients and they reply fast. This company sent their technician, EDGAR. He was very humble and very polite and professional, highly recommended. Thanks again MSP for a very fast response and professional technician! I recommend to call them before summer because im sure they will be very busy! 5 stars! read more

Arrived On Time. Edgar was an excellent technician, diagnosed our problem and fixed it quickly. He is bilingual Spanish. While native English speaker, his Spanish was native too. Which really helped in explaining everything to my predominantly Spanish speaking Wife. Very professional, even wore plastic booties when entering the house! read more

Called MSP when my A/C went out mid night time. Called the next morning and MSP sent out a technician the same day. Edgar arrived at the house and was extremely professional, kind, and explained everything he had found. His knowledge of HVAC showed even before looking at the A/c unit as he knew exactly what was wrong when I was explaining it to him. Edgar quoted me the price and had the parts in his van. Agreed to do the repair and he had it done within a couple hours. When he was done, it was like no one was there as he cleaned up everything. I highly recommended this company and don't see us going to any other company for A/C or even other repairs if needed. Hope Edgar gets recognition for his quality of service and his knowledge and experience within HVAC category. read more

I had a leaking AC Unit and I called MSP on a Sunday morning. They were able to respond the same day which I was grateful for since it was 1000 degrees that weekend and Tech Angel Perez came out. He was awesome in taking the time to explain everything to me and really broke down what the problem was, as well as what my options were. I never felt like he was trying to "sell" me something. He was very personable and professional. I ended up purchasing a new AC Unit and I was scheduled to have it installed the next day on Monday. My techs were Jose Pinto & Ray Chavez. They were personable and professional and installed everything as previously discussed the day before. Yes...this was a large expense, but the entire process was smooth and no hidden fees or expenses popped up past what was discussed. It's been over a week now, and I can literally tell the difference in our home AC in comparison to how it operated before. This was worth the investment and I would definitely recommend this company. Thank you MSP! read more

I had a tech come check out my heater in apartment. He was very helpful and was very honest with my landlord how dangerous my heater was. I'm a single mom with 4 young children and I think Amgel got mu landlord to do something about my heater. Hopefully thanks Angel read more

When my air conditioning unit went on the blink last night, I called MSP. Their Yelp reviews were glowing, and rightfully so. This company is professional and honest. I called at like 6pm, and they said that they could have someone here in a couple hours. Tomorrow would be fine I told them ( I didn't want to be disturbed during the Dodger game. Turns out the bums lost to the Giants ). I was told that someone would be here between 11am and 1pm the next day. At 11:09, Russell and Alex were on my doorstep. They followed all the Covid protocols, even though I told them it wasn't necessary. They went right to work. The guys immediately found the problem, explained to me what was wrong, and gave me an estimate. By noon I was basking in cool air blowing through my vents. I happily made payment and thanked them for a job well done. But it was more of a thank you for being honest. These guys could have told me anything, including that I'd need a new unit. What do I know. Certainly NOT air conditioning units. Instead they did their job quickly and efficient. I trust MSP, and so can you. Quick Tip: Don't trade a cool night's sleep in hope of watching a Dodger win. The bums will only disappoint, and you'll fall asleep in a Giant pool of sweat. Them Bums....SMH. read more

MSP Heating and Air Conditioning - Right on time! - Heating & Air Conditioning/HVAC Near Me - Riverside, California

These fine folks came out to review my system and showed up on time. Edgar who came out was awesome. He made it easy to understand what was happening with my system. We couldn't come to terms on pricing. But I will definitely call these guys in the future if the need arises. read more

Had Jay Magana come out and make my heating system like new. Parts were replaced and installed and made the system work like new. Three year warranty included and great communication throughout the intall. read more

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My air conditioner went out over the very hot summer we had. I contacted MSP and they were very friendly. Their customer service was over the top. I not only received a new air conditioner, I received a brand new efficient air conditioner in a matter of a few days. It's a family business and they are extremely reasonable. read more

MSP quickly responded to my call regarding my furnace. Brandon had great customer service and answered any questions that I had. Definitely would recommend going with MSP. read more

MSP Heating and Air Conditioning - the unit is amazing it's working perfect - Heating & Air Conditioning/HVAC Near Me - Riverside, California

I contacted MSP for an emergency repair for my furnace. I appreciate their quick response and availability during the after-hour. The repair itself was good and everything still operated efficiently. I have to recognize the great customer service Bella provided when I contacted the company a few days later to discuss the invoice and the pricing. We worked out a solution and I could not be happier with how this company takes care of their customers. read more

A few days days before Christmas our ac/heating unit on our roof went out. I scheduled about 5 companies to come out for estimates. A couple had already came by. MSP Brett and Edgar were the last ones for that day it was getting late. This company was the only one that did a thorough inspection. None of the others went in my attic or took pics to show us exactly what's wrong or other things that can come up later. We sat down with Brett ran numbers. After back and forth and research on this company and reviews . We canceled the other companies estimates and went with MSP. The next day a crew came in to disconnect and prep. The following day everything was up and running. And Christmas Eve we didn't freeze our tails off lol. A week later we had an issue, we called the 24/7 number and within a hour they sent Brandon out to solve the issue. But as soon as he left the issue came right back. He troubleshooted and he found it was our new nest , old wiring. He fixed it and waited about 30min ( hung out chopped it up) he didn't want to leave until he knew the issue was completely fixed. This company and everyone that came out to work were very professional, respectful and loved what they do. Doing anything huge on your property that cost money is scary. But MSP made every step of the way so easy and comforting. I wish all companies ran there business like this. And after all the this was done the only way I can best describe this experience is ALL THE MARVEL COMIC HEROES CAME AND SAVED CHRISTMAS SO WE WOULDN'T FREEZE. Thank you. read more

MSP Heating and Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Riverside, California

Overall, I would NOT call this company again. On the positive side, I called them and they sent out a technician very fast, like the next day or two. And, the technician got my system running again. But, on the negative side, I did not appreciate the technician pressuring me to sign a contract for an entirely new system. The price the guy quoted me was very high. Plus, he offered me a payment plan and tried to get me to sign up without showing me the interest rate and other terms. He used super high pressure sales tactics and warned me repeatedly that the fix he did was temporary and likely to fail at any minute. Plus, if I didn't take his offer, the price would immediately go up. Overall, I felt uneasy, and the company seemed untrustworthy. I wouldn't recommend. read more

Knowledgeable experienced professional Explained the system vary good Great work On time and vary clean read more

MSP Heating and Air Conditioning - Ac repair van - Heating & Air Conditioning/HVAC Near Me - Riverside, California

Kevin was great. Serviced my A/C and got in running on Labor Day for a very reasonable price. I will definitely use these guys again.

Our technician Angel was great. We've had previous HVAC techs come out and none of them have been as meticulous, courteous, and helpful as Angel. He explained, in detail, what the issues with our HVAC system are and was fully transparent with everything. We're going to have to replace our whole unit but both Angel and Danny did everything they could to get us a great deal and we're already on the calendar to get our installation done. Angel, thank you for everything! read more

MSP met and exceeded expectations with troubleshooting and resolving the problem with my mother's AC unit. Angel was on time, very personable, and he involved me in the troubleshooting process every step of the way. He quickly diagnosed the problem, but took the time to explain the cause of the issue and how it developed for future refence. He was also very respectful of my mother's situation, as well as maintained a clean workspace in the house. MSP is now at the top of the list to call in the future! read more

Our AC was not cooling enough, and on Friday, I called MSP Heating Service. On Saturday, A technician named Tyler Cowgill arrived on time. He was very professional and knowledgeable. He explained everything clearly. He spend time diagnosing the issue and gave honest feedback. His customer service was great. MSP heating will be used for all future HVAC needs. Thank you Tyler for your service. read more

Tyler and Brandon were both very professional and found the issue and fixed it in minutes . They are very respectful to your home and to you as a customer. They are honest and explain everything . When I say they make sure to keep everything like they found it , I mean it. Gloves , boot covers etc . Very good experience . Will use again. read more

It started with a Yelp inquiry. MSP Heating and Air Cooling LLC is one of the companies who answered my inquiry. Bernadette called me up and told me what and who is coming to fix it with photos and a time frame. Angel and Kevin showed up to my residence. I told them the issue. They were able to diagnose the problem offered solutions and fix it. The guys were friendly yet professional. Transparency ,good communication, and excellent work are the things I always look for in a company. Thank you. read more

Sales and Service techs were amazing. Very professional and efficient. I highly recommend this company. I spoke to several companies and this company expedited my service needs. Everyone I spoke to were knowledgable and helpful from office personal to sales and service. read more

We had need for emergency service to our home in Big Bear Lake that we operate as an Airbnb. The heating went out when the weather was 19 degrees at night while we had Airbnb guests with small children. MSP was the only company that was able to help us out on an urgent basis the same day. Anthony was our technician, and he got the heat up and running in no time and advised us on what to do to prevent a similar occurrence in the future. He was personable, knowledgeable, and very responsive. I highly recommend this company and especially Anthony. read more

Anthony came to check a gas wall heater that got tagged by the gas company as having a faulty pilot light. In spite of some initial attempt at up charging for the job, he finally came back to earth and was very helpful finding a cost effective solution for us. I guess you can't blame them for trying on the upcharging since it is how they make their money? I don't appreciate that practice since it is in essence trying to take advantage of people but when we explained our situation, he became more reasonable with his pricing and so far the heater works fine again with a 1 year warranty. read more

Excellent service!! My house's AC unit has not worked for the last 1-2 years and my dad has called numerous people to come and fix it and all they ever did was add Freon, making the issue worse and worse. When I called MSP heating, they sent Angel P. He explained everything so well and we finally understood what was wrong! Omar C. and Luis G. Installed a new system the very next day!! Amazing team!! Thank yall so much, would definitely recommend for PROFESSIONAL work!! Great value as well. read more

After the issues that I had with each installation; the owner has been great with reaching out to ensure everything is working properly and to schedule preventative maintenance. I appreciate the help and feel much better appreciated and taken care of. read more

Angel was professional and considerate. His expertise and attention to detail made troubleshooting our issue quick and he was able to present options that offered a permanent fix that fit our budget. An all around star player and a highly recommended company. read more

A/C quit unexpectedly. Angel and Kevin came quickly, diagnosed the problem as a busted thermostat tripping the fuse in the furnace. They tested, solved, and had the system back up to snuff in no time. They were communicative and helpful. The overall cost was not terribly high, given the short notice. Great work! read more

Not impressed. A rep came out to give me a bid for new AC installation. I already had met with 2 other companies. The MSP rep said I'd meet to upgrade my electrical panel because the current one was maxed out. It is a 200 amp panel and perfectly suitable for adding AC according to the other companies who provided bids. MSP was later than they promised in getting their quote to me (I had to call and ask for it). Their quote was outrageously high, almost 3 times what the other companies were proposing for almost identical products and services. And the rep pushed a hard sell approach which I did not appreciate since I had no intention of signing on the dotted line in that moment. Very nice and courteous, but priced themselves right out of the market. So all in all, I would not hire MSP because of their lack of knowledge regarding my electrical panel and their greedy quote. read more

I have always had great service with MSP Heat and Air who I have a service contact with. Today, I was fortunate to have John Wayne come for a semi annual maintenance. He was attentive and professional in answering all my questions. I was impressed that John was quite knowledgeable about my particular Lennox IComfort thermostat that has unique complications. Also appreciate that John went the extra mile in using his power tool to screw in a couple of long screws my contractor failed to complete on an unrelated project from another company. He then politely refused a tip I offered him for this extra help. Thank you. It was great service. read more

Great service, arrived during window for appointment early. Would recommend MSP highly. read more

MSP Heating and Air Conditioning - Great service. - Heating & Air Conditioning/HVAC Near Me - Riverside, California

Called and received same day service! Was very informative and fixed my issue in the same day as well. Nice to know we still have dependable companies in the neighborhood that don't give you the run around or constantly looking for ways to up-charge. read more

I am so very impressed with Msp's company's standards, customer centric excellence in pleasing their customer first and foremost as well as their overall professionalism. Everyone's communication skills are undeniable; they truly raise the bar high in comparison to other Havac companies I've dealt with over 35 years! Thus the reason for this long review, truly hope it helps others battling the extreme heat I was without air conditioning for 5 days with triple digit weather outside. My indoor temp reached 88° - 95°. I tried to get a replicable Havac company out Asap, but so many were just overwhelmed with service calls! I chose MSP because of all the above. When I first called, I was greeted so nicely by Shasta who made me feel at ease and totally appreciated as a customer. She scheduled an appointment for me which was directly followed by a confirmation text and another the day before and same day of my Appt that included a picture of my Technician informing me he'd arrive within 30 mins confirmed by Donald who was very nice and sincere as well. He accomodated me by moving my Appt up one day early secondary to availability of my Technician's schedule which worked out great for me Last, but surely not least, my Technician Brandon arrived right on time. He was truly gifted and knowledgeable in his field of expertise. He explained every detail with my Ac system's issues from start to finish throughout his entire process of replacing what was needed. I felt totally comfortable with his suggestions and ended up purchasing MSP's better backup plan for my home's system. Upon leaving Brandon double checked every detail. He left the entire area clean with my Ac system working wonderful. Refreshing Cool Air again, Yay Thanks MSP Team read more

We need to get a new AC and heating unit and Angel Perez came to our home and explained what we needed in full detail! We would recommend this business for anyone needing this service! Angel was so personable and polite! Thank you so much Angel for taking care of us! read more

My heater recently replaced didn't come through. So, I called MSP and as usual they sent a tech on a Sunday! The technician was courteous and fixed the problem immediately. Thank you so much for you professionalism. read more

MSP Heating and Air Conditioning - It was 84 degrees before the crew came to install the new system . - Heating & Air Conditioning/HVAC Near Me - Riverside, California

Luis Gonzalez & Brandon Dominguez did a great job with our conversion to a central filter system. It is so quiet that we can hardly hear when the a/c or heat come on. Thank-you for your quick response. read more

they came on time, they were near and polite, they finished early and provided great communication throughout. also they never tried to upsell me on things I didn't need!!! read more

Angel you the man! He's very knowledgeable about the unit and was able to school me on how to up keep my unit and recommended me on a few things I should do to keep the unit in tip top shape. Will be calling him soon on the air purifier. Highly recommend MSP Heating and Air Conditioning for your HVAC services! read more