I had an excellent experience having my first ever MRI at the Wellesley Shields Health MRI office…read more Julia and Larry who conducted my MRI session were very kind, patient and professional. I had many, many questions and I was quite nervous. They put me at ease and made me completely comfortable with the procedure. I had particular concerns about the contrast injection and that went off without a hitch. Also, I had to contact the main office a few times prior to the procedure to provide information and they were very responsive to my questions.

My wife and I have been using shields and rebound there in Wellesley for years. We have always been…read moretreated wonderfully by everyone there. There has never been an instance where we weren't made aware of everything that was being done for us. The staff has always been very informative, pleasant, and treated us as if we were family. How someone could fear for there life while there is ridiculous. To me, that person is the mentally unstable one. Lisa has always handled herself in the utmost professional manner, has never been un pleasant, nor have there ever been issues with putting the die in our arm. She is a model employee, someone who I would be proud to have as an employee. She is an asset to shields Pamela & Joe

The front desk and staff were great. However, they refused to bill it as a screening and instead…read morebilled it as a diagnostic procedure in which I now owe a doctors fee of $200 and a procedure fee of $834. If they had billed it as a screening (I am 54 and was due for my fist colonoscopy) as my PCP had indicated, my insurance would have fully covered it. So know how it will be billed beforehand.

I have tried, on four different occasions, to make an appointment via the website...never received…read morea callback.

Excellent medical care. Been going to Wellesley site 43 yrs. Hv lab xray pharmacy right there. On…read moretome . Efficient.

worst doctors office in the history of doctors offfices. I have been going here since I was in…read morepediatrics and finally now that I'm old enough I am going to change and never come back here again. last week I came in to talk to a doctor about an authroization for PT and was referred to her secretary. This secretary (Hannah) was the nastiest woman I've ever spoken to. i over heard her tell her coworker "why is she here, she shouldn't even be in our office" because she's right- i had to come in and confront them because they don't answer the god damn phone. Then she continuted on to call me "honey" in the most condescending tone. Fast forward to this week - I'm on my third appointment for a sinus infection. The physician is trying to give me new antibiotics for it, even tho I have already gotten a yeast infection from my last round of antibiotics. This male PA then had the audacity to look me in the face and tell me "yeast infections aren't a big deal they're not that bad". This is absolutely mind blowing to me. He had never had a a vaginal yeast infection and actually they're the most painful and uncomfortable things ever - so it would be really nice if a "doctor" didnt express his feelings about something he doesn't know anything about. I am so beyond disappointed with this care and i hope at the very least, Hannah is taught to have better customer service and the PA victor doesn't mansplain about something he knows NOTHING about.

Advinia Care acquired the facility in Dec 2022. The care was drastically compromised. The…read moreresidents are neglected, walking around in their own urine and feces. A large portion of the staff ignores the patients needs and requests. This place should be shut down by the State.

Family member has been here for years and the care is very good BUT they continually make billing…read moreerrors on many occassions to the tune of thousands of dollars. You need to really watch them on this, seems to be a parade of incompetent bookkeepers. Rating is on Billing practices not care..care is 4 star.

My husband and I have been going to this practice for over 10 years. Our physician, Geraldine…read moreZabik, is so responsvie and attentive that we felt we needed to post a comment about her. I recently tried to get a prescription filled on a Thursday before a long weekend; however, there was a glitch and it never got sent. I called on Saturday and left a message with a covering physician who said there was not much she could do until Tuesday but that she would contact Dr. Zabik, (very nice thing to do). Later that day, Dr. Zabik called my home and left a message that she had called it in for me. I did not ask her to do that but she did it because she is such a caring physician. I would highly recommend Dr. Zabik and this practice.

I consider myself so lucky to have Dr. Goldman as my PCP. The entire staff at NWH at Colpitts is…read morewonderful, caring and concerned. They work together as a team, which is something you don't see very often. I have been going there for quite a while, and everyone there, at one point or another, has gone above and beyond to help me. Vicky, Dr. Goldman's assistant, is marvelous. She is always so pleasant and personable. Recently, I discovered that it was she who took it upon herself to write what must have been a master crafted PA in order to obtain Lidoderm Patches for me. I have been trying to obtain them via insurance for over a year. Three doctors have tried, as well. These patches are the one thing that cures my pain. I had resorted to buying them from Canada for close to $200. One day, I got a letter in the mail stating my appeal had been approved. Now, a month's supply is under $5. Dr. Goldman is a stellar doctor, who takes time to listen and offer knowledgeable, compassionate feedback. I've never felt rushed out his office. He's sincerely concerned and has been there for me during recent health crises, which I will never forget. He's also funny, witty and sharp. His calming demeanor has made me feel at ease. I don't normally call health providers, but have called Dr. Goldman. I feel comfortable with him, and know he's not going to balk at my concern(s). He really wants to help, and it shows. Excellent staff; I just can't say enough good things about you. Thanks!

Excellent care. I waited over a year for someone in this practice to start accepting new patients…read more Let me just tell you it was worth the wait. Dr Goldman is patient, curtious and knowledgable. I never feel like they are rushing through my apts (I've also seen one of the PAs here). Been here for both annual exams and sick visits and have been happy with the outcome The office runs pretty much on time. The front desk is nice. On site phlebotomy a plus. Exam rooms are either freezing or over-heated. Way to go NWPC!

We went to the ER here. Definitely wrongly named. Should be called 'take all the time in the world…read moreroom'. They took 4 hours to have see my sister who was in horrible pain and give her a shot and a prescription which turned out to be useless. The doctor was decent. Everyone was else was either slow or rude. The person who checked us in was rude, our RN stood there and told us all about his ailments. Just all in all a crappy experience

The Emergency Department is the MOST INCOMPETENT bunch of fools I've ever seen. As I sit here…read morewaiting to see the doctor, every person in the corral (nurses station) appear to be doing everything but work. Unless the hospital has put the working tools on cell phones I could be wrong. We have been in the ER since 3PM yesterday and prescribed medications that I've been on for 20+ years have still not been administered. IMHO, Unless you are dead or dying, avoid this place.

Terrible ER experience. I had a particularly bad time from an ER nurse. I came to the ER with…read moreshortness of breath, chest tightness. I had several tests, lastly a CT. I had asked the CT techs when the results would be in they said it could be as soon as a half hour as they weren't busy and the ER wasn't busy. I asked the nurse when I was back about an hour to please check my chart to see if the results were in. He told me that they wouldn't be back and I explained that I was told they could come back in 1/2 hour and again requested he look at my chart. He became very aggressive, came right up to my face and asked if I wanted him to keep punching them in the face until they gave the results to him. He also found it important to get me to understand that he works 12 hour days. What he didn't realize was that I heard and saw him, throughout the day and evening, sitting outside my room chatting with 3 other hospital employees. As he only visited my room 4 times at most, I do not believe he was there to stay close by. I explained to him that I was uncomfortable with the IV needle that was in the crook of my elbow and that my husband, who was with me, is undergoing chemo for a very serious cancer, and I really wanted to finish and be on our way. He offered that I could check myself out. This was at 7 hours of being there without a clear explanation of findings. I said I didn't want to check myself out. He left the room and came back with discharge papers saying the doctor said I could leave. I got a call when I got home from a doctor with the CT results advising me to follow-up with my doctor. Today, reading my chart, the doctor noted that nursing checked me out without notifying him. I've had testing and procedures at BID Needham. At those times, the staff was efficient and professional. I do not recall any of them complaining about how long their days were or yelling in my face. Never mind checking me out without the doctor's directives. Time for hospital leadership to improve the ER.

Allyson F Coopersmith, MD took care of me on my most recent ER trip I don't know if she didn't take…read morethe time to read my chart at all or just trying to make the hospital extra $$ but she is the first and only Dr or nurse in any setting to order and run a urine pregnancy test on me in 5 years! ( I had a hysterectomy) not only is this in my chart I also told the nurse at intake too. My insurance should fight this charge they paid a lot of money for that surgery. Lazy staff.. also she put notes about examining my body she didn't touch my stomach or back or listen to my breathing! But she wanted me to do a spinal tap like no thank you I'll go see my doctor who actually knows my chart and care! She should have a job at BI not up to their standards. nurse also lied to me about giving me IV meds when I was "sleeping" I wasn't sleeping I had head phones for noise cancellation fighting a 48 hours migraine! I thought he lied but billing proved it! Like why lie about giving me another dose of iv meds!