I think in reading these reveiws I see a pattern. Mullin Plumbing snags people in with good work & then when they think they have them snagged they abuse the customer's trust. Very Christian way of doing business. Never again will I call Mullin Plumbing after about 2 years of using them for various projects around my home. I was very pleased with most of the projects; baseboard installation, replacing a seal on an outside faucet, installing an electrical outlet for an over the range MW & with only one disappointment which was rectified. My son had installed a new bath vanity with sink & couldn't get the pipes to line up properly, thus a leak. I called Mullin, a guy came out - don't remember the charge or time spent but he replaced every pipe & fitting my son had just bought & even reinstalled the faucet. I didn't complain as I thought perhaps these things were necessary. Remember, I called him out to fix a leak. The next day there was a leak in his newly installed plumbing. I called, informed them of the leak & told them I expected it to be fixed & I didn't think I should be charged since that a leak is what I initially called them out for. It was just in a different spot. A very nice gentleman came out, fixed it in mere minutes & told me he would hot charge. It was a nut that hadn't even been attempted to be tightened. Kudos to this second plumber. I am a recent widow & have never dealt with all of these issues before so I truly felt blessed in finding a company who would stand behind their work & not take advantage. On the 2nd year anniversary of the last day my husband was home I discovered a small river flowing from my hot water tank, down the drive. It was a Sunday. I was told a plumber would call me back & give me a quote. Water is still running - all day & I'm upset - crying upset. A plumber never called me back but I was desperate so I asked that they send someone out the next morning - a MONDAY. I had been told the fee would be double on OT hours but regular hours were $104 for the first 30 min & half for each 30 min after plus parts. A plumber came the next morning & when I asked what the approximate charge would be he automatically quoted $1900. Obviously it is a set fee no matter who or what is involved. After 2.5 hours & 2 trips to Locke Supply, he handed an electronic tablet in front of me to sign. It was a blank screen with only a line to sign on. I was not pleased with not seeing information so asked him the charge. $1900 still. Then he informed me I had to sign 2 more times, same situation, no text just a line to sign on. He explained something about so my credit card could be charged with the balance. I was very uneasy. Several days later I received a receipt. No new news, just $1900 for install & brought up to code. I called and requested an itemized receipt. I did not get one nor did anyone return my calls or emails. My son-in-law called & then visited the office before he was successful in getting an itemized statement. The labor was twice the amount so in other words, OT charge but beside it was a comment of "2 techs". There were never 2 techs but I was charged for 2. My son-in-law told them there was only one guy, the lady told him it was a "typo". I guess we are idiots? A friend who knows Markwayne Mullin personally attempted to contact him about this issue. He received no reply from his friend. I will NEVER call Mullin Plumbing again & I have had another need for a plumber but NEVER again will it be this company. read more

Scheduled customers are not worth their time if it's not a high paying job Mullin is coming out for. I was scheduled ahead for a diagnostic service. Made sure to have the day off since they didn't give a time except "afternoon." I got a call at after 2 that they would like to move my appointment to the next week because the tech was "at a big job." Your time is not important to them. Call somewhere else. read more

Not sure why this review shows coming from San Francisco...I'm in Broken Arrow, Oklahoma. 800.00 to replace a toilet! I was told they charge 128.00 and 64.00 each 30 minutes. I've had 1 toilet replaced and both removed and reinstalled when I got new floors, so I had some idea about the time involved. I was expecting 400.00 to may be 500.00. The plumber arrived a little after 1:00, came in and measured the toilet height and said he had to go to their supply store to get the toilet (they could have asked if I wanted a round 15 inch toilet on the phone). The clock was running for this. Going to the supply store and getting stuff out of his truck cost me 128.00. After reading reviews I realize "going to the supply store" is standard practice for Mullins Plumbing. They charged me 240.00 for the toilet. The same toilet sells for 120.00 at Lowes and Home Depot. That's a 100% markup. 4 hours and 800.00 later he was done and left at 5:00. read more

On January 6, 2021 Mullin Plumbing opened up their pipes and just sprayed sewage all over me and my friends! Stay away, and expel them from plumbing as soon as possible! read more

Their staff in the office are helpful , however, I had them come out and replace the diverted in a bathroom. It would leak whenever you turned on the shower head. Having had one fail in the other bathroom I didn't want to face to deal with this at an inconvenient time so I had them come out and do it for me. A month and a half later, the first time I turned the water on in that bathtub I couldn't turn it off. Had to go outside and shut the water off to the house. Not happy at all! read more

There are many others to choose from, these guys are not honest. I had these guys come out to fix a broken sewer line in my yard a few years ago. Their bid came in WAAAAYYY higher than the other quotes I got. Then the guy was extremely rude and wanted to argue with me about the charges. read more

Had "plumber" come out for clogged drain since I had used them for my mothers house in the past. I had to help him the whole time he was here. Could not even locate the clean out. Seemed very inexperienced and frustrated. After jacking around for an hour he finally gave up and left without resolving the issue. Said would be back 1st thing in the morning and then nothing. Called them around noon and said someone would be out after 6. Decided to go to home depot and rent powered auger. Had the problem fixed in about 20 minutes. They had the nerve to send us a bill for 2 hours of work when nothing was done besides breaking our clean-out plug. Will be forwarding to our attorney to handle. Tech even left his ladder. read more

I created this on Yelp because apparently the owner doesn't want people to know how awful they are. I will not complain just tell you what they did. I called and asked them to come out and shut gas off to cooktop and unhook it for new cooktop. The guy shows up and turn the gas off under cabinet then cuts the electric cord. Shorts out the oven and he just left it like that. Called asked for some help and no response. Judge ye for thyself. beware. read more

Mullin has really disappointed me. I trusted them to be professional and reputable but I was wrong. The lack of professionalism and the bad workmanship is astonishing. I closed on my house on 8-6-21 Apex Title checked with Mullin on the balance that the seller owed for new the downstairs HVAC system that was installed.(Mullin installed both up and downstairs units) On 8-10-21 The upstairs HVAC water pan had filled up with water over the weekend. The safety sensor wasn't wired up, no pvc primer or cement was used on the condensation line from the A coil. When I went into the attic on 8-10-21 the pvc line was loose on several of connections and was disconnected. The water pan was full of water and overflowing water onto the master bed room ceiling. It caused major water damage. My father and I spent over 3 hours using a shop vac to suck up all the water out of pan and we repaired the pvc line with primer and cement glue. Mullin refused to send anyone out on the evening of 8-10-21 because they showed a balance that was owed for the downstairs unit from the sellers. Mullins records didn't show that a check from apex title was being sent to them. They sent a tech out the next morning on 8-11-21 to take a look. I don't recall 100% what the techs name was (maybe Justin) but he was the most uncaring and unapologetic person. I remembered that he was one of the same techs that was out when they installed the upstairs unit. When I questioned him he avoided answering certain questions that wouldn't make him look bad. He said "this situation is over my pay grade" Victoria had contacted me the same day and stated that Mullin would have their remodel team come out and replace the ceiling and anything that was damaged. It caused us to postpone our moving date which costed us money. After everything was replaced the remodel team said they would only repaint the ceiling and walls if I provided the paint. I had to pay for the paint because apparently Mullin didn't want to pay for it. I left a letter and pictures with Randy from the remodel department to give to a manager. I would like to give a huge shoutout to Randy for being kind, understanding and professional. Several days go by and I have not heard from a manager. I called 8-20-21 and asked for Victoria. I believe it was Marie that I spoke to. She stated her phone extension wasn't working and that she would relay my message to Victoria. I have not received a call as of today 8-24-21 I should not have to keep tracking down anyone to make this right. I will continue to still pursue Mullin to reimburse me for the mess I had to clean up,pvc glue and paint I had to buy. read more

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A little over a year ago I had an issue with a flooded basement at a residential, rental property I own. I called Mullin plumbing to fix the issue which they gladly took my money and did so. Except, I've had more issues with my plumbing ever since then. One issue that rose up within a few months of the major fix that cost me thousands in my basement, I called Mullins to come out and see what the issue is, since it seemed like my basement shouldn't be backing up after having the main line to my house replaced. The manager I spoke to on the phone the next day didn't give any answers, tried to blame my tenants on the problem (they've been living there for years and have never had these issues until i started using Mullin) and then offered their camera services, but stating that it would certainly be more money. All of those issues were frustrating and even more frustrating when looking at the invoices for the work down and realizing that none of it is itemized and does not clearly state any of the work (One invoice only says "Camera" that I was charged $2,608 for). Even more frustrating is that I recently spoke to my tenants about that issue and found out that there was an OSHA incident at my rental property when Mullin was supposed to be working on my plumbing. I was told that OSHA stopped the work for a matter of hours, the work did not commence that day and then an uncovered whole was left there for some time. I'm incredibly frustrated that this was never disclosed to me, the homeowner, whom Mullin Plumbing had already charged for the work prior to it being done according to the dates on the OSHA incident, the invoices and my credit card statement. Now, on top of all of that and the frequency of issues I've had at my rental property I'm wondering if the job was completed at all. There are a lot of questions to be answered and so far Mullin Plumbing has not been forthright in giving answers. read more

A MULLINS EMPLOYEE ALMOST RAN MY 81 YEAR OLD MOTHER OVER AND TRIED TO START A FIGHT WITH ME. I called Mullins Plumbing to let them know what their employee had done and they told me they would have a talk with him and call me in the morning to let me know what the outcome was. I have not heard anything from them, I guess they think it's ok and professional to treat a customer that way. I have seen all the bad reviews on this company and now i know why. My mother has spent thousands and thousands of dollars with this company and this is how they thank her. WTF read more

Very sorry I didn't read these reviews before selecting this company. My husband and I paid Mullin to pump our aerobic septic system in preparation of listing our home for sale. 50 days later (only 10 of which we lived in the home), the buyer's inspector reports that our tank is over 40% full and requires pumping! We called Mullin to come out to inspect and remedy the situation as needed. They emailed a copy of receipt stating we accepted the service they did, but they said they would come out anyway. They never showed. When my husband called to tell them we were getting another plumbing company to do it right, all they said was, "fine, have a nice day". This company has no integrity and has no interest in rectifying the poor or dishonest work of their employees. read more

They gave us a quote of $1,288 dollars for fixing a leak in a line leading to our hot water tank. I should have just kicked the guy out of our house then, but he explained that because our water tank is in a closet in the garage with the air conditioner, he would have to remove the water tank, fix the leak, then reinstall the water tank. So I thought, okay, it's a bigger job than I realized. Then we asked how much it would be to just go ahead and install a new hot water heater since the one we have is about 9 years old. The price he quoted? $3,000. Absolutely outrageous. We said no thanks. So, after all this I was really curious to see our invoice and how they would break down the costs for the job to get to the quoted price of $1,288. I got the invoice and there was no detail. Just the one line for $1,288. I called the office and told them I wanted a detailed invoice and was told somebody from billing would call me. A while later I got a call from "Nick," who refused to give me a detailed invoice and just kept repeating "that was the price you agreed to." Oh, I also forgot to mention that when it became obvious to the tech that we were reluctant to spend that much for the repair, he told us that a big company had bought out all of the plumbing, heating and a/c companies in the area and we would get the same quote no matter who we called - which is absolute B.S. read more

Having a bad experience with Mullin. Tech came out Friday to replace a bathroom sink faucet and was not able to finish. Later that day it started leaking, noticeably flooding the bathroom after 6pm. We caught, dumped and bailed water for 2 hours while calling Mullin three times with no response. It ended up flooding that bathroom, the master bedroom, the big bathroom, the hallway and the kitchen. We finally had to have the Rural Water department come out and turn off the water main Friday evening. When I called Saturday to say we needed them to come back out and finish due to the flooding and no water in the house they are trying to make us pay overtime labor for the problem they caused. I think it may have ruined the bedroom carpet and the edges of carpet in four other places. read more

I called them to hook up our washer and dryer after we moved here. Plumber came out, hooked up washer but couldn't do the dryer because dryer was 3prong and wall socket was 4 prong. He was not electrician so he said he would tell office and they would send an electrician. He charge us $135.50 and we paid him...reluctantly. We asked for a receipt and he said office would email one...but they didn't. Next day the electrician shows up but di NOT HAVE THE PART he needed, even tho he knew why he was coming out. He then went to Lowes to get the part and CHARGED US FOR HIS TIME TO GO TO LOWES!!! He fixed the plug and charged us the ridiculous amount of $277.10 which we thought was TERRIBLE!!! We paid him and asked for a receipt and he, too said office would email one. They DID NOT!! Next day, they had been scheduled to send plumber back out to replace 3 toilets and he DID NOT SHOW!! Girl from their office called to see if we still wanted him and I told her "NO, we won't be doing business with them again" because of their unethical practice, their high charges, and their being unreliable. A week or so later, we got a bill for an additional $59.19 without an explanation! We called, got nobody who would help us but we were told someone would call. NO ONE CALLED! Today, we received another bill for the $58.19! We have mentioned all of this to our neighbors and they all say we should not have called them! I wish I knew that beforehand. Do NOT do business with these people!!! read more

This is a review for Mullin's septic pumping service. Scheduled Mullin to pump out our septic tank this past week. The septic tank is located in the backyard quite a distance from the street. The tech Jerry arrived and asked about parking in our driveway which is on the opposite side of our yard from where the tank is located thinking it might be a bit closer to reach with the hoses, but it really didn't seem that much closer and I prefer not to have heavy large industrial trucks in my driveway. Jerry sensed my discomfort and just pumped from the straight shot out to the street. Jerry did a very thorough job pumping out the septic from both access holes and washing down debris near the end with our garden hose to really get everything stirred up and pumped out. Afterwards, I noticed several large oil stains left out on the street from Mullin's pump truck. I am so thankful I did not have them park in my driveway! Pricing was competitive - they were a little more than another well know popular septic company - but that company told me I only needed to uncover one lid to have my tank pumped out - Nick at Mullin told me I should have both uncovered because even if they just pumped out from one side, they still need to check the baffle on the other side. So I preferred to pay a bit more and get a little more service. Overall excellent. However, I would suggest that Mullin service its pump trucks so as not to leak so much oil. This would not a 5 star rating if that oil had been left on my driveway! read more

Mullin Plumbing - Plumbing Near Me - Broken Arrow, Oklahoma

One of their drivers in a big red van this evening ran up behind me doing well in excess of 80 mph, and when I tried to get over to the right and he went by and I gave him the bird at his very unacceptable and irrational driving then swerved over into my lane and made me jerk to the right hand shoulder. The driver then proceeded to drive off doing a VERY EXCESSIVE mph and sped off soon out of my sight. I got the phone number off the van and called. Spoke to someone. Didn't seemed too danged concerned. Whoever this is I would never use or recommend them if the condone this behavior of their people on the road!!! Unacceptable! read more

We've been without water for 3 weeks. We tried getting someone in Vinita to come out but either they were too busy or they didn't answer their phones. So, Mullin Plumbing said they would come to Vinita. We scheduled it for Thursday, 3/4 between 0900 and 1300. At 1000 on Thursday, 3/4, Mullin Plumbing called to say they couldn't get anyone out to us that day. No excuses, just that they couldn't come out. They said they would call us back to let us know if they could fit us in on Saturday, 3/6. Well, no one called us back, so on Friday, we called them and they said, yes, they got us in on Saturday 3/6 between 0900-1300 (at the regular price, not weekend prices.) So, we waited. At 1300, no one had come and no one had called. So, we called and they said, "Oh, he had to go back to another job, but as soon as he's finished with that, he'll come to you." So, we waited. At 1500, no one had come and no one had called, so we called and they said, "Oh, he'll be there as soon as he finishes this job." At about 1615, no one had come or called, so we called back. Well, apparently the office already closed, because we got the answering service. They took our information and said that they would have a technician call us. Here it is nearly 2000 and no one has called and no one has shown up. Never, ever call Mullin Plumbing. read more

I put a review on here about mullins coming out and NOT doing anything to fix my fireplace yet charged us over $100.00 just for coming out. He lit the pilot light and was going to leave. We told him it would go out but he said it didn't matter because they don't work on fireplaces. After seeing our complaint on their website they called and said they would send a different tech out and fix it for free. Later they called back, I assume after talking to the first tech, and said they did not work on fireplaces with a wall switch. They said they would not be able to fix it but would give us our money back. It's been over 2 weeks and I am yet to see that money. They are thieves in my opinion. read more

We called Mullin Plumbing out in January 2022 for a lite clog. They ended up after several weeks & digging up our back yard, leaving our renters without water for a week & removing our fence, putting in a system that we did not want or need. We have continued to have problems with the system & they do not want to sevice it. They are the worst company that we have ever had to deal with. The lift station that they said we needed, but did not, has been down twice now, once 6 weeks ago & again today. Upon installation they promised a 2 year warranty on their work but when they returned 6 weeks ago they wanted to charge us, although the part was under warranty. They misdisgiagnosed our problem & now we are having continuous issues due to their work. Do not use them for anything, you will regret it. I cannot express enough how horrible they are. Stay away form them! If I could give them 0 stars I would. read more

I called Mullin a few weeks ago. I specifically provided the model number and type of my hot water heater. My HW Heater is a hybrid, so likely not every plumber would know how to work on it. The plumbers called ahead to say when they would be there, so I left work to meet them. The appointment time came and went and no plumbers. I called their dispatch. They couldn't reach the plumbers. I told her limited time away from work and I would have to leave soon. They did arrive about 20 min late. So I took them to the HW heater and they kinda looked at it scratching their heads. So I asked "have you not ever worked on one of these?" They said no but "ho hard could it be?" I was pretty pissed because this was exactly why I told the front office of the type of heater it was. They messed around with it for maybe an hour then took the manual and both of them went and sat in their van to call the manufacturer. This is no exaggeration...but it apparently takes 2 plumbers to sit in a van for 1 hour and 20 minutes to call a manufacturer and determine the heater and parts are discontinued and that they cannot fix my heater. Are you kidding me? I give you all this information before you come and you can't prepare yourself any better or be any more effective or "efficient" than using to plumbers to make a phone call? They gave me a bill, rounding up to 3 hours for absolutely nothing. Nothing was fixed. 2 plumbers for that. I would never ever call these guys for anything. Very unprofessional and totally incompetent. read more

I called on a Sunday to Mullins plumbing in Westville on Monday morning around 8:00 I got a phone call from there employee he was telling me what he had to do before coming to look to see where the leaks was on the outside waited four day I called everyday to try and get someone from there to come and find the leaks I ask to talk to the the owner Jim Mullins and didn't even get a phone back from him I have done business with him before even on my food trailer. I'm sixty two and went four days with no water on Thursday I called Mullins again and the girl in the office told me that by Jim Mullins the owner that they would not be coming out no phone call from them at all as a business owner myself I will never call Mullins again for their help or need for plumbing again I just think to myself how sorry that was if I did something wrong then they could of called but I didn't read more

SCHEDULING PROBLEMS: I called and scheduled to have a gas line moved in my house. The morning of the day they were to show, the Tech (Jeremy) called me to see if I could meet earlier than scheduled time set. Told him I couldn't but I rescheduled for the next day. Tech told me he has opening at 10am. No show by 10:30 am, so I call main number. They then tell me it's anytime between 10 am and 1 pm. Told them they never told me its a range time. So then come 1:30 pm I call again and say where are you guys. I'm then told that they show my appointment to be sometime later that afternoon. To which I said "YOU ARE FIRED" read more

Don't believe everything you're promised by these folks. I called them to clean out my septic, which they did. Upon completion the tech informed me I had bigger issues and if I hired them to complete the work the cost of cleaning the tank would be applied to the final bill. It wasn't and charged my credit card in full. I have called them several times and am only allowed to speak to the receptionist. Left three messages with no response. Deceitful, unethical company read more

DO NOT USE THEM!!!!! I had Mullin to check our shower because it wasn't draining as fast as it should. The guy not only left a mess; shower floor covered in brown sand but the carpet in master bedroom is now sopping wet. Also, the shower is now completely unusable and will not drain at all. I would never call them again!!!!! read more

I contacted the company because I needed an urgent plumber need. They called me back and said that they will come the next day from 1 to 6 pm. I waited until 5:30 pm and no one called or arrived. I contacted the plumber that they assigned three times, left mesages, sent messages. He didn't respond. At 6:30 pm he called me saying that he called me in the morning and I didn't pick up the phone. I was waiting for his phone call the entire day and I didn't have any missed phone calls from him! I do not recommend them to anyone! Thank you, Gina read more

Mullin Plumbing is THE best. I have worked with them for years and their level of professionalism is just unmatched. Their response time is exceptional and they always resolve issues quickly. I could not possibly recommend them enough. read more

Called 3 places and Mullins helped me right away with price quotes and service. They were at my house within an hour on a Saturday. The other places never even called me back until that following Monday. Not good when you have a flooded garage. read more

Very overpriced charged 350 an hour for the first 4 hours and then did not start the repair for 2 hours. Billed for 10 hours, less than half actually doing the repair and had the customer pay 3.50 for gas each time they came. The plumbers lunch hour was included in the hours worked, when I complained they basically said they did not care. I have paid over 6400 this year and next time will go with a different company. read more

Called Mullins, told them my fireplace would not stay lit. They sent a tech right out. Told the tech the pilot light would only stay lit for a few minutes then would go out. He lit the pilot then told me they did not work on fireplaces, only installed them. He then charged me $128.00 service charge. He left and out goes the pilot light. Biggest thieves ever, do not use them. read more

Today we had Steven come by and unclog our kitchen sink. Not only was he very kind and friendly but he also informed us as to what was the likely culprit of our clog and told us how we could prevent future clogs like this. We tried to tip him several times but he refused; instead he just asked that we call them back if we ever have any other plumbing problems. Markwayne has helped build a Fantastic company and employs great and very qualified plumbers! Thank you so much, Steven, for all your help and prevention tips! We won't forget you :) read more

I recently had Shawn and a helper perform service at my residence. They were very professional. My problem was not easily detectable, so they came back a second day to resolve the issue. The pricing was fair and the repair was effective. read more

I just moved in to a new house and found that several things just weren't draining like they should. So I called Mullin. They did a great job locating a pool leak this summer so I knew they would be able to help. Sure enough, they sent a tech that did a fantastic job clearing the main drain and went the extra mile to clean up the mess from it. I highly recommend Mullin for any leak, clog, drain needs! read more

Called Mullen on a Saturday they arrived within 2 hours. I advised them that I thought it was a capacitor, it took a screwdriver and literally 5 seconds to determine this in fact was the issue. I realize it was a Saturday call and I realize it can at times take a lot of time to diagnose an issue but $130 for a five-second diagnosis that I told you most likely was the problem I think was pretty expensive. I think there should have been a little wiggle room there. And then another $210 to replace a capacitor a 15-minute job I think was a bit excessive as well $340 seems a bit pricey for the diagnosis that was involved in the labor that was involved. My only complaint with Mullin was surprised it was fast service and the technician was nice and knowledgeable. If your outside AC unit isn't running and the inside blower is try this. Turn on the AC and then with a screwdriver start the blades spinning on the outside unit if it starts spinning like normal it's just the capacitor. Do a search and I'm sure you can replace it yourself I know I will be able to in the future. read more

The worst. A few years back I hired them to clear a clogged kitchen sink, something that other plumbers had done numerous times. They broke their snake off in the drain, leaving it hanging out of the vent pipe in the roof, making the clogged kitchen drain a whole house problem. Then, they refused to fix it (or do anything else except if I paid them more) blaming it on my pipes, and wanting to run a video camera down the line to show me how my pipes broke their snake. Never forget. read more

I needed a plumber to find a gas leak in a crawl space. What I got was a "plumber" that got frustrated and angry, even throwing his tools. He didn't want to do the work, to the point of trying to tell me he would have to cut a hole in a bedroom wall to get to a pipe. It was his anger though that threw me off. I'm a big man, but even I found his behavior threatening. Threatening to the point that I just wanted him out of my house. He fixed nothing, charged me $104, and the kicker, spent 15 minutes trying to sell me an HVAC service plan for $45/month before I finally got him out of the house. If you need an angry, dangerous, stupid plumber to charge you for nothing, Markwayne Mullin is your guy. read more

Mullin Plumbing has assisted my family with multiple needs. From plumbing repairs to AC repairs. Their professional staff always was on time, looked professional, and did what they said they would do. read more

Calling Mullins was a huge mistake. I needed three simple things done.. install a new toilet (which I already bought), fix one laundry room valve on the washer that wouldn't shut off and fix a leaking shower. The plumber came out and proceeded to tell me that the parts that I needed for the shower they didn't make anymore and that it would cost me $1500-$2000 to fix the problem. The laundry room he looked at and said that it would take him a few hours to fix and that he needed to tear out some of my wall to do it. He didn't even acknowledge the toilet but said he could probably throw that in if I decided to do the other work estimated at 15 hours of work and $2000+. With that being said he didn't do anything.. not even install the new toilet and charged me $150. Thankfully I got a second opinion. It was all fixed within three hours of the Mullin plumber leaving and cost me $200 and took him less than an hour to complete all three jobs with a trip to Home Depot in there too. read more

We are very disappointed and unhappy with the billing for service we received by Mullin Plumbing. We called Mullin Plumbing because we agree with the political and cultural positions held by ownership. But we were not intending to volunteer to be taken advantage of. We see reports on TV of folks being taken advantage of by contractors and service companies, but we didn't expect to experience that. We had a slow leak in a shower valve. I assumed the valve would be taken out, two or three rubber "O" rings replaced with inventory in the truck, then the valve put back. But the serviceman said the valve needed to be replaced. Of course, the water to the house was shut off and couldn't be turned back on since the valve was out. So my wife said Okay. Later, after the bill was presented and paid, my wife assures me she had no idea she was going to be billed in excess of $500 to fix this minimal leak. We would never have agreed to pay $500 if we had been told in advance this repair will cost about $500. I believe any reasonable person, if fully informed with understanding, would not agree to $500 for such a repair. We would not have agreed to the work if we understood in advance it was about $500. In addition, while the serviceman worked on the valve, the water supply line to the valve was broken. It was not broken and not leaking before. It was fine when he removed the beauty ring. Nevertheless, we were billed to repair the supply pipe that the serviceman broke. We asked that 50% of the bill be reimbursed. We also ask that potential customers be clearly informed ahead, so that they understand it, about what the end bill will be. Including the idea of paying $97 an hour to get a part. Our request was denied. I believe we were taken advantage of, and that the public should be alerted. From any service company, get in advance a clear estimate of the completed cost. read more

Had work done to fix a leak by the water meter. Beyond billing me $350 for 'extra' materials, when materials were said to be included in the hourly rate when they started, I had to call the plumber to remind him to schedule the city inspector because he forgot it several times. Once that was done, I called repeatedly to get the plumber back out to cover up the four foot hole in the yard, including leaving messages on his personal cell-phone and contacting the office to have him call me back. After two weeks of waiting, I filled the hole in myself since it was a safety hazard right next to a fairly busy sidewalk. When they mailed me a bill, it said I had been "unresponsive and not able to reach me". 9 months later, the $1200 repair they made failed, according to the city inspector that was out looking at it, because the adapters to the pipes had been tightened too hard and cracked. Mullin refuses to fix this, because they feel city inspector should have caught their substandard work when they inspected it so they're not liable. Stay far away. They don't return calls, they don't stand behind their (shoddy) work and they will tack on extra fees you were not told about after it is done. read more