I took my Armada in for service because the automatic rear tailgate was not working. Was told that it would cost $1577 because it required a new motor to repair it. Luckily, my husband had the foresight to get another opinion due to the lengthy list of other "immediate" repairs that were recommended. We took it to a Hackett Brothers and found out that it didn't need a new motor and that a bolt had simply come off. The bolt was put back on and the lift gate works perfectly. We were charged one hour of labor, at just over $100 for the entire repair. I called and spoke to the rep in the service department, who was very nice and professional. He apologized and said that he agreed that what had happed was unacceptable. He also went on to state how it was an embarrassment to him and to the company and that they were better than that. He asked if he could speak to his manager and then call me back to see if they could help me out...I was assuming that he meant with the diagnostic fee that I had already paid. He returned my call after speaking to the manager and didn't offer anything other than a tall tale about how when the bolt is loose that they recommend a whole new motor because it can cause more "extensive damage"... More damage to what??! Maybe the motor that you are telling me has to be replaced?? It's a lift gate either working or not. A bolt isn't going to cause more extensive damage. It was a pathetic attempt to cover their tails. I wish I could say that this was my first negative experience with their service department. However, it definitely will be my last! Save yourself time and money & give Hackett Brothers your business. read more

Very genuine guys here. We've bought from this location for our last 3 Nissans and have greatly appreciated the level of customer service we received. read more

I've been to the service department multiple times. The first trip it took 2hrs for an oil change, this was without an appointment so I decided to give it another shot. The second time I was sure to call and schedule an appointment. I arrived was told that my replacement tire was in, it would take 20 minutes and I could wait in the lobby. TWO HOURS LATER I was finally told my car was ready. Today we went to an oil change appointment we scheduled online we were told it would take an hour and a half again two hours later we go to just get an update to see how long it will be and our car has not even been taken back. We left the dealership without being serviced and WILL NOT EVER GO BACK. This dealership easily takes first place for the worst service department. read more

Went to Murfreesboro Nissan to look for a new vehicle, and my family and I were immediately greeted by Max Ahmad, who welcomed us, listened to what I was looking for, showed me the available options based on the information I gave him, answered a multitude of questions, and ultimately sold me a new 2018 Nissan Rogue SL, which I absolutely love and am so happy to drive. Max was very kind, patient, and went above and beyond throughout the whole process to make my first car buying experience smooth, easy, and exciting! I would highly recommend him to anyone looking to purchase a new vehicle! Give him a call at 615-379-8709! read more

First let me state I have bought 4 cars from this dealer. Three new and one certified pre-owned. When I bought the pre-owned car I made the mistake of getting a maintenance package. I have taken the car in for oil change service three times and EVERY time the dealership has tried to charge for the service ( it was pre-paid). My daughter (her car) paid them this last time and it has been several days and still waiting for a refund. They also misrepresented the maintenance plan as well. I will never buy another car from them. I look forward to the day the maintenance package expires. read more

Josh Arrington did an outstanding job Saturday! He's a great asset to your company! The valet guy was also SO nice and walked me to my truck! Great experience thank you read more

Coming here was a huge waste of time. The sales guy Blake, who worked with us, refused to try to get us approved for financing after seeing our credit scores (they weren't the best, but definitely not the worst). We would have been fine with even a subprime lender but once the notion that we might not be a for sure sale for him, he lost interest completely and did not even try to get us financing. He was also uninterested in going forward when I informed him that I had a pre-approval. Of course though the blame cannot be completely on him, as it was most likely the sales manager who told him not to try to get us financed. That's ok, Blake and Nissan of Murfreesboro's loss was another dealership's gain and I'm enjoying my brand new 2017 Nissan Rogue today. And those Capital One Pre-approvals do work if you actually find someone willing to run the paperwork and get you financed. Definitely will never be a Nissan of Murfreesboro customer ever again. Oh and don't even get me started on how they only wanted to offer me $3000 for my 2009 Honda CRV trade. read more

Overall service was good. Us Titan XD owners need to be able to get quicker service! My last 2 oil changes and service have taken close to 2 hours. read more

I went there to look at an Xterra, which they said that they had in stock when they emailed me. I went out and looked it over, and it was indeed exactly what I wanted. Then the "bargaining" began. Every time that I would try and nail them down on a price I'd get a lot of double talk that always ended the same way, "...and it's this much per month." I could care less how much it was per month, I wanted to know how much it was going to cost me. Finally, when the sales manager realized that a sale was going bad, him and one other man came over and blocked my way out of the cubicle and he said, "what can we do to sell you this car today." I responded with "absolutely nothing" and left, never to come back. I went to another Nissan dealership and bought the same vehicle for a great price. I wouldn't send my ex-wife to these people. read more

Don't bother making an appointment in advance to get an oil change. Place is terrible. I made an appt two weeks ago and was told I would have to wait over 3 HOURS for a 5,000 mile oil change. read more

***Edited: We have recently been made aware that Pam Humphrey is Dan Cahill's mother-in-law. Everything makes perfect sense to us now. *** We purchased a vehicle on 4/8/17. We continued speaking to our wonderful salesman, Jon Buchanan (who provided excellent customer service) throughout the following week and returned on 4/13/17 to purchase a 2017 Nissan Titan. Upon arrival at the dealership, our experience was the same as the prior weekend - great! until Mr. Dan Cahill, Sales Manager became involved. Jon could not make final decisions on negotiations regarding the truck. After 3 times of back and forth communication between Jon and Mr. Cahill, Mr. Cahill finally came over over to speak with us. Immediately his tone was condescending, immature and rude. He tried to explain to us that the "internet lowered the price of the truck online". When I told him that wasn't my problem, his response was a rude, "Wow!". We should have left at that point. We stayed and listened without interrupting Mr. Cahill. After he proceeded to tell us that we would be taking advantage of the dealership if he lowered the price of the truck, I told my husband that we surely wouldn't want to take advantage of anyone so we should leave. Mr. Cahill then lost his temper, raised his voice, slammed his chair and threw his hands in the air saying, "This is why I didn't want to talk to you in the first place." At this point, my husband and I (along with our salesman) sat in disbelief and shock at the behavior Mr. Cahill had displayed. I kept thinking to myself--- He's mad because we wouldn't do what he said to do. Why would he NOT want to talk to a customer and potential repeat customer? I can only think it was, because he thought we wouldn't accept what he was saying. Everyone in the dealership was staring at him as he stomped (literally) back to his office mumbling under his breath. After sitting for a few minutes while Jon apologized, my husband realized Mr. Cahill still had our keys to our trade-in vehicle. My husband asked if he could come into the office to get the keys and was told it was a secure area. He then asked if Mr. Cahill would come out and speak with him. At this point, I thought for sure Mr. Cahill would come out and apologize after having a few minutes to calm down or just not say anything at all --- that would have been fine, too. His reaction was the exact opposite. He came out of the office, red-face and chest puffed in what seemed to be an antagonizing manner. My husband asked if he could speak to his boss. Mr. Cahill brought out his business card to my husband (again antagonizing and attempting to escalate the situtation). My husband said that he wanted to speak with the owner or whomever was in higher authority. Ms. Pam Humphrey came to speak with us. She was completely unapologetic for Mr. Cahill's actions --- even proceeding to ask us if we drove him to this behavior. I explained to Ms. Humphrey that NO behavior EVER would warrant Mr. Cahill's actions. We never raised our voices or cussed at Mr. Cahill. He was rude, condescending, immature, abrasive and hostile. She continued to try to talk numbers about the truck even after we explained to her that we didn't want the truck. We just wanted someone to be aware of the situation. We finally walked away, because Ms. Humphrey did NOT care at ALL about what had happened to us. She even tried to say that Mr. Cahill deals with a lot of frustration in his job, and that he may have been frustrated. In our eyes, frustration in a place of business NEVER makes it acceptable to behave that way. I could go on and on for hours with extra details about the incident. Let me just say this --- We have countless friends and family members (unfortunately including ourselves the prior weekend!) that have purchased vehicles from Nissan of Murfreesboro. We even have family members that know Ms. Humphreys (of course I did not mention this during the incident as we wanted no special treatment). I can guarantee you this --- NONE of us will EVER purchase another vehicle from Nissan of Murfreesboro. We (and our family and friends) will continue to spread the word through every outlet we can find. A simple apology from Mr. Cahill or Ms. Humphrey's could have rectified the situation instantly. It's such a shame to let one escalated situation caused by an employee ruin the reputation of a local company for so many people. read more

I also scheduled an appointment and repair was completed 2.5 hours later for a tire pressure sensor. My concern is the cost of parts. In 2017 a tire sensor was replaced a the cost of $145.00 (labor included) and this time the initially quote was $242.00 (labor included) when I questioned the price & explained the to the service rep what I paid last year, the service rep adjusted the bill by providing me a discount. So beware & check part pricing before repair. Not sure I will return again. read more

One year check-up with oil change and tire rotation. In and out in less than 30 minutes! Can't beat it!

Happens every time. Make an appointment for a simple oil change and wait a minimum of three hours. It's a bit ridiculous. Why make an appointment? read more

I brought my 2014 Nissan Pathfinder in on Saturday 4/18 due mainly to my hatch not opening (for the second time). I also had them check some issues I was having with the car seeming to slip between gears. I received my quote which detailed as costing $289 plus labor which was going to be $498 total (plus tax) and the part would arrive on Tuesday. Tuesday morning the technician we worked with called and said that the service department had listed the wrong part on my original (confirmed) invoice and they would waive labor and only charge us for the actual part at cost, making the total $670. When we called back to discuss we were told that the service center "wasn't making any money off of this deal" and we could either pay that cost or pay the $99.95 diagnostic and take it elsewhere. We went ahead with the repair due to having 2 small children and our stroller and other necessities trapped in the trunk, however this is absolutely the worst customer service I have ever experienced with any company. Our diagnostic also revealed that we need a new transmission, which we declined as the car is barely worth the $4,000 cost at this point. We have since done research on this only to find that our particular model/year was under a lawsuit for this very issue (which we purchased at the coordinating dealership in 2016 when 8 months pregnant with our first child). We also received a trade in email before the car was even picked up, as well as being confronted at check out on whether that was the direction we were headed. Based on everything that has happened, we will never purchase another Nissan vehicle, which is a disappointment as we have owned 2 excellent ones in the past. Ultimately, the safety of our family and the quality and honesty of service is much more important than the slightly lower pricing of this company. read more

I recently purchased a 2018 Frontier from these folks with most of the work done on line. I found the process to be easy and their support to be very helpful! I did everything I could to purchase locally but their price and service brought me to Murfreesboro! I especially thought that each person I dealt with was knowledgeable and helpful. read more

I purchased the extended coverage for paintless debt repairs.. as it states they repaired the ding to the door like it was never there...

This place will never get my business again! Bought a brand new Nissan Sentra in 2015 from here all was good then. Fast forward to now and my car has been totaled out. So we started our new car search here since we had amazing customer service last time. Got to the lot only one salesman was working and he didn't even know what type of cars were on the lot. So that was strike one. Then he bounced from us to another customer but pretty much ignored us. So at that point we left. A few days later we get a call from our bank and they had looked through our paperwork and seen we had been charged for something extra so they wanted to make sure we got our money back. We never consisted to anything extra when we bought it but we're young and dumb so that was our fault. Fast forward even more to earlier today. We went to the dealership to talk about getting a refund and the rude unprofessional man got an attitude about us wanting a refund for the extra warranty that was never used. He told us we had the wrong paper but our bank said that paper we had would do. So he got an attitude when I said that. At that point I told my husband to ask one more question as I was done dealing with this very rude gentleman. I walked out and my husband started to ask and he (worker) told my husband to have a good day and he stormed off. This company will NEVER get our business again and I'll make sure that everyone I know doesn't go to them for a new/used car! read more

Ok, I did not really know how to rate my experience. My family and I have bought many vehicles from this location in the past. I have gotten all of the service for my vehicle done there. I took it last week because I had a speaker that was making a weird noise and I told them to go ahead and change the oil while I was there because I only had 200 miles left until it needed an oil change. I dropped the car off at 11:00 early, my appointment was at 1:00. They advised me on the phone they would get to it quicker, and it was not ready until almost 5! I had someone come get me when I dropped the car off and we did not get back until 2 but me and my young children had to wait all that time. I have never ever had to wait that long in the 3-4 years I have gone there. They have always been super nice and attentive... but that day.. not so much. I finally talked to Alphie, the service manager and he kinda just looked at me and said they were busy! I was beyond mad! Then they finally told me the part that I needed was not there! After all that time. After checking multiple times, they told me it was ready and that they had to order the part and kept my car on the side of the building so I had to wag my children, diaper bag, carseat, and carseat base through the shop and to the side of the building. They did not put a new sticker for the oil change... they did take care of the oil change because of the wait. THEY REALLY TURNED THINGS AROUND AFTER I CALLED: I called the next day and talked to another manager in the service department and they got everything taken care of for me! They had someone come get my car at work and take it to get the work done and bring it back. I was so impressed. They were all super nice and professional. They replaced the speaker and even cleaned the outside for me. They put a new sticker and took care of the cost of the deductible for the speakers. I really could not be happier. If they did not respond so well to my my bad experience I probably would never return... but I couldn't be happier at their response to my negative experience and I will return. read more

I had been texting with a representative before arrival and he was able to meet me as soon as I arrived. I was very clear on what I wanted to pay a month and we were able to figure out what vehicles were in my price range. That representative had to handle some other business so we were switched to another representative. Then that representative switched us to another representative. Our last, and third representative, was able to find the best deal for me and I walked away with less than I wanted to pay and was able to get a brand new brand car. I recommend this dealership! read more

so i had another review on here but there needs to be more said, i will still say our sales person Darrion was amazing still is amazing and will stay that way. Our problem is with the service department. I got a 2018 pathfinder USED and when i brought it in for the premier defense and window tinting i asked about a sensor that i felt was out, well they told me it wasn't in warranty anymore and it would be about 2000 well my fiance got involved needless to say we didn't pay for the sensor but we waited all day wednesday for them to let me know my car was done, i got a text saying the tint was done and the premier defense but the sensor wasn't going to be there till thursday, so we would keep the rental till friday. Friday came i didn't hear anything so i messaged the service person Ashly i was working in and she stated my car would be done by the time i got up there advised i got off work at 330 and wouldn't be there till 5-530 she said that would be great. well i get off work and call to make sure my car is ready since i have a 8mo old that i dind't want to drag to the boro and have to wait so whomever answered stated for me to hold and i would know something soon waiting 15 min and a woman gets on the phone and i have to explain myself once again she stated your cars in process but is done so your good to come i said are you sure its DONE she stated yes ma'am, get to nissan after driving all the way from Tullahoma and im told the premier defense wasn't completed yet and it would still be 2 hours, but wednesday we were advised it was completed. so right there i got my fiance involved again mean while i was in the show room waiting for the manager to come, there was a blonde woman that got smart with me and said i was rude which im pretty sure they aren't supposed to talk to the customers like that, we spoke with the service directors who dont get me wrong were very nice but they sent me back home in another rental since they needed to get that done and it would be done that saturday, well saturday comes and my fiance gets a call bout it and has them bring me my car...after the guy leave since he didn't say nothing to me about my car i go and check it out i didn't see the clear bra on it, the lug nuts still looked the same and the tabs for the air aren't green or changed and ones missing its cap, so my fiance calls the director of service again and NOW they are having to take my car AGAIN to check and see if its done...i will NEVER recommend this place and its sad cause the sales part was amazing and smooth but it takes one person to ruin it. read more

after emailing them they gave my daughter a free car to drive and fixked the problem. mechanic forgot to tighten a brake line. they fixked it ,test drove it and gave it back, no charge .she and i are very happy they stepped uo to the plate and did it right read more

The best Nissan dealership to purchase your auto. Very friendly and helpful. Mike Hamby made buying my Juke a great experience. Love my Juke and the service I get from Nissan of Murfreesboro is top notch read more

I love NIssan of Murfreesboro, they are the best place ever! We have bought several cars there and it's always been a great experience! Mike Hamby is the best! Great service and great people! We would never go anywhere else to buy a Nissan! read more

We would like to thank Mike Hamby for the excellent sales service he provided us during the purchase of our Nissan Murano. We had a very positive experience during the whole buying process. We have also purchased a Nissan Pathfinder and Nissan Maxima from Nissan of Murfreesboro/Mike Hamby, and we had the same positive experience with those purchases, too. And, both our children have bought Nissan Rogues from Mike when they graduated from UT. We always reach out to Mike whenever we are ready to buy a new Nissan, because we trust him. read more

No problems, however, thought I was only going in to get my last free oil change, and of course they want to hit you up with the preferred maintenance schedule, which I agreed to, and ended up coming out of pocket over $100. Plus I was there for 2 hours, before going to work, which I had expected to arrive on time, but unfortunately was over an hour late, so that ended up being my lunch hour. I'll be taking my business elsewhere for the remainder of my maintenance, as long as I own this car. They take too long, and want to charge an arm and leg for minor fixes. read more

So far my services have been free because I fairly recently bought a brand new car. The oil changes and everything else has been great not to mention great service!!!!! I love the service here!! These people treat you well!!!! Thanks nissan of Murfreesboro ! read more

Nissan of Murfreesboro provided me with a very positive experience. I personally have purchased two vehicles from this dealership. My family has purchased several vehicles and remains loyal only to them. So, when it was time for me to buy my very first car Nissan of Murfreesboro was the only dealership I considered. My salesman was very knowledgeable of each car that I purchased. He showed me he was concerned about what I needed in a car, and didn't force a car on me that he knew I didn't need or couldn't afford. Not only was the car buying process smooth, it left me feeling confident that I had made the right decision. I felt informed, and had no questions when I drove my car off the lot. What really impresses me about this dealership is the friendliness of everyone who works there. They operate like a family, and make you feel comfortable if you're buying a car or if you are coming in for maintenance. Everyone is there to help you, even if they had nothing to do with the purchase of your car. I would 100% recommend this dealership and their salesman Justin Humphrey to anyone! I am more than satisfied with my experiences and will only shop at Nissan of Murfreesboro. read more

Brought my car in for a missing problem; I told him all I knew about the car plus let them know about an oil leak in the spark plug tube; but I suspected that was not the problem. The service advisor told me that they did track the miss to the oil leak and that coil pack. $600 to replace the valve cover and Coil pack. I believed him and accepted the repair cause they were already charging me for $140 diagnostic fee. He was suppose to keep my old parts for me; he forgot, and tossed them in trash. Days later, the the car missed again. Eventually, they tracked the problem to a bad coil pack by getting the code, swapping it with another location, and get the code again. They threw away a good coil pack. The Shop manager was belligerent once this came to light; He said they didn't fix anything that didn't need to be fixed, and he said he was NOT going to buy me another coil pack. I responded that I did not bring it into them to fix things that were not associated to the problem. They wanted another $400 to fix the problem. I took the car and replaced all 4 coil packs with after-market parts for a fraction of what they wanted Under $50; took me 15 minutes. The car has been running fine since then. I wrote an extensive letter the general manager Pam Humphrey; she said she wanted to set up a meeting with me and the techs. A few weeks past, and I called her again. She had a few excuses as to the delay; she said she would call and set up a meeting. Six weeks later, still have not heard from her. The lack of customer relations apparently comes from the top. read more