Vivian I took my car in for a scheduled service . I bought my car in California with a United States Warranty maintenance service agreement. They told me to bring my car in and they would check to see if they would accept the agreement. Once I got there they told me they called and that they did not accept this agreement. So I paid and then I called the Warranty place to see how I get reimbursed only to find out that this Nissan dealer does accept this warrant. I am not sure why they did not follow through on this and I am very upset by this. The person who helped me was very nice and my car was done very quickly but now I feel they were just to lazy to follow through on the warranty. read more

I am the son of a parent buying a new car at this place....she was set on a sentra...they had one however it had a push button start....No she said because when this place did work on the truck(she bought from there) issued an altima with the push button start, the story grows....OK they said, they would find one....found one or so we were told....took it home a day later....then this dealership called her the next day and told her she "had" the wrong car....the would bring the other(her)car and pick up the wrong car....that didn't happen....she and I went the next day to get what we thought was the car they found but had been on the lot the whole time....long story short, the salesman named Curtis was so unprofession about the whole ordeal and the new owners didn't care either....think twice about buying anything from this place.....fyi, Stanley read more

This was the worst customer service buying experience I have ever been involved in. We spent 4.5 hours trying to sell 2 cars and lease 2 other cars. The paperwork was completed incorrectly by the finance department, they ran out of contracts/forms, one of the cars we were leasing had damage that needed to be repaired and they gave us a "loaner". I called repeatedly to try to talk to someone in authority and couldn't get anyone with any ability to correct the situation. It took 3 days to get the check for the cars we sold, the repairs were not made in a timely manner and then to make matters worse, they kept changing the amount of down payment needed. In short, we returned the 2 leased cars and tore up the contact - but we still haven't received the refund for the down payment. After this experience, we went down the street to Toyota and BOUGHT 2 brand new cars in about 1 hour. I do not recommend anyone purchase or lease a car from this place. read more

Staff was very friendly. The cost of the service (rear brake replacement) was about $60 more than several other places I checked with, but I like my work done by the dealership, so I was okay with it. They got the job done very quickly. The only small complaint I might have (if you even would call it that) is that they didn't tell me it'd be so quick. I had dropped my vehicle and gone home thinking it'd be a few hours based on a call I had to their office receptionist. It was less than an hour, so about the time I got home, I got called to come back. Expedient work at a semi-fair price. Nice folks! read more

I am yet another disappointed person. I have been doing my car research and have landing on potentially getting a Nissan. I have always owned Toyota's and Honda's but willing to give Nissan a try since their cars are stylish and practical. Went in for the advertised price and left without a Nissan due to the fact that they offered the advertised car for 5400+ more than the sale price online. I am disappointed and upset about this cheap tactic to get people in the door and take advantage of them. The salesman said I may not qualify for the discounts but never asked or offered to explain the potential discounts. Save your money and go elsewhere. read more

The Nissan of Murfreesboro managed by Terry Slayton is always very courteous when I take my car there for regular service. I have had Josh as my service advisor and been very pleased with his professionalism. We recently had to get a more extensive repair. We were offered a rental and treated with respect. They repaired the vehicle for a fair price. read more

Had a great sales experience when I bought my Rogue, but the service department need a a lot of work. The people in it are nice but why make an appointment when it doesn't seem to matter. Almost 4 hours since my appointment time and it's just now finished while I've seen people come and go within an hour or so. Either they are overbooked and overloaded or just worried about getting as many vehicles as they can through while putting appointments aside knowing we would have to be patient. read more

Went to dealership to try and trade our vehicle on a new Rogue. I had already researched the Rogue before I arrived and knew the vehicle we wanted. I had also researched the incentives and interest rates being offered by Nissan. I had also filled out the Black Book request for the value of my trade on the Nissan Murfreesboro website. When we arrived we were kindly welcomed by our sales professional (Paul) who was excellent. He knew more about his product than any car sales staff I have ever dealt with and I have bought a bunch of vehicles. He was knowledgeable, kind and very polite. He took his time and showed us everything about the Rogue and answered our questions. Then the situation turned once the sales manager got involved. He immediately refused to give us even the low value for our trade that their website said our vehicle was worth. He kept putting down our trade. They also kept suggesting an interest rate which was much higher than the incentives Nissan was offering.-even though we qualified for the lower Nissan interest rate. I enjoyed learning some new things about the Rogue from Paul-but can't buy local, when local doesn't respect local folks! Buyer beware- do your research! It appears this management team has trained their sales team to try and take advantage of a potential customer instead of developing a long term customer. read more

Bought a new Nissan Altima. Good car, good price, salesman awesome. 1 1/2 years latter, want to trade in for truck. Salesman found me a possible fit but left dealership before we could close deal. We gave the dealership all the info they needed. Returned today to try and finish deal, new salesman asked questions but would not listen and would later ask for the same info. Was told that we would have to basically start from scratch including re running our credit which would take a 2nd hit because they didn't keep paper work. I really don't want to take another 2-4 hours going through all the work to make them money. If I have to start again I will go somewhere else. read more

I appreciate Josh and his assistance. He is a pleasure to work with. I will definitely bring my Maxima and Pathfinder back again.

Took my 2018 Nissan Altima to get it's first oil change & tire rotation on 7/21/18. I have the pre-paid maintenance package. Nic, in the service area was very nice & explained everything about this package. He also told me the best way to make appointments for my service. Thank you Nic, for making my experience a great one! read more

Started the dreaded new car shopping today. Shane was our salesman and was extremely attentive to our needs. He was patient and professional throughout the process. We ended up purchasing a '19 Titan and couldn't be happier. Our finance representative was Star. She was excellent and didn't "hard sell" us on other products. We have been buying cars/trucks from them for greater than 20 years and don't see that changing. read more

Nissan is the best brand of of car made but I will never return to this dealer. It's one thing to say what you need to, to sell a car but blatantly lie and false advertise is another. After I left I was told I would receive paperwork from the previous owner regarding installation/modifications of my car. I never heard from them again. Both cars that I purchased it took well over the 30 days to receive tags. I have text the salesman's number in regards to this and other issues just to be told don't ever text his phone again. I signed a contract a the second vehicle I purchased agreeing to a set interest rate just to be called a few days later to be told I could accept a new deal or return the car I had already signed for. This is the most unprofessional group I have ever dealt with and it is well worth driving the 30 or 40 miles to purchase from another Nissan dealer. read more

My appointment was at 7am and I was back on the road by 7:22. Complete oil change and tire rotation.

The worst customer service I ever had. When I tell people about my horrible car buying experience with them, they roll their eye and say "Yup, they did the same thing to me (or my brother, my neighbor, etc). I honestly have not heard one person say "Really? That's not what happened to me." Not One! Please take the time, learn from my terrible experience and buy your Nissan in Nashville, Franklin, Manchester, etc. I cannot caution you enough about not going here. read more

The salesman was very knowledgeable about the vehicles we were interested in, it was just a very long process. Great people to work with & make a deal. read more

Went to this dealer yesterday. Had to go in to find someone to show us cars. I guess it was too hot to watch for customers. My mother is looking to buy a new car. She drove one she liked, while the sales person yawned and texted in the back seat. He would barely answer any questions she asked. He was rude and could not have seemed more disinterested. She then asked what they would give her for her used car. He wouldn't answer. Said she had to decide which she wanted to buy, before they would give her a price. That is BS. I have purchased and traded many cars! While we were on the test drive, he told us that the car had a rebate. When we arrived back to the dealership, he said the sticker was final and there were no rebates. My mother actually told the salesman that she had her checkbook and wanted to buy a car. He was not interested. They are the worst dealer I have ever seen. I called the sales manager to tell him / her how bad the rep was. I was forwarded to a team leader who could not have cared any less about our experience. I then explained that I would be buying a lot of cars in my life, and none of them would be from their dealership. I suggest you stay away!! Since when does a sales person not want to sale something!!!! Horrible experience. read more

I have been coming to this location for over a year now. We purchased the car with extended service plan which included oil changes. The waiting area is comfortable but not comfortable for the average hour and a half wait. Our service package included free oil changes. However many times they tried to charge us for the oil change. Every time I bring the car in the wait time is unbelievable. I would recommend you pass this place as a service center. This will be my last time coming here. I have never had an oil change that took less then 1 hour. I've been here 45 minutes and they haven't even started on my car yet. read more

Terrible dealership that keeps getting worse . Usually have to wait 2-3 hours for an oil change even with an appointment. Last time they tried to sell me a brake job that I didn't need. Will never buy another Nissan and if I did would go to another dealer. read more

TERRIBLE CUSTOMER SERVICE!!! I can't stress to you enough, Don't go here to even look. I bought a 2015 Altima. Wishing I had gone somewhere else and even paid more. If there was any kind of savings it is not worth the buying experience from this dealership. HORRIBLE!!! The night after I bought this car I was still so mad I couldn't sleep. If you like being tagged teamed by salesmen and spoken to (they talk at you instead of with you) like your a child then this is the place for you. read more

Always a crazy long wait for regular oil-change service, does not matter the day of the week or the time of day. I waited three hours. Service technicians are nice, but seem to be oblivious or instructed to ignore how long the wait usually ends up being. Service adviser did not inform me that my battery failed the charge test. I had to find this out on my own by reading the results of my "inspection," which I am willing to bet is done in a hurried and less than thorough manner. I already decided when I bought this vehicle from this dealership, I would never buy from here again. My experience buying a car from this place was far from awesome,now I can say the same about the service department. read more

Literally the worst service department I've ever been to. I booked an appointment at 11:30 and then proceeded to sit at the dealership for the next almost 5 and a half hours waiting for them to change the oil, balance/rotate the tires, and fix a recall issue with the airbags. Even Wal-Mart can get a car in and out with an oil change and balance/rotate in around 2 hours even if they are slammed. I highly recommend going anywhere but here to get any sort of service done. read more

Outstanding experience! I got a great deal on my Nissan Rogue S 2017. Excellent customer service.

Very polite and respectful with our vehicle. Got us in and out in a quick manner!...Thank you all...

I had a great car buying experience when I purchased my brand new 2017 Altima..my review is for the service department. For a simple oil change you'll be waiting about 2 to 3 hours which is RIDICULOUS. This is my last free oil change so after this one I am done going there. read more

Nissan of Murfreesboro staff are great! Arisha Welker was very helpful, considerate, informative, and wonderful. I was very comfortable at the dealership and the staff was very warm and welcoming. I leased a new Nissan Rogue. I am thoroughly enjoying it and learning the bells and whistles on it. The show room is well kept up and has all the current models for the customers to view out of the summer heat :) I had a great experience at the dealership and will tell all of my friends and family to go see Arisha Welker when they are looking for a new vehicle whether sporty, casual, haulers, etc. read more

I had great service, both buying my car here and getting it serviced. Brought it in for my first oil change and couldn't be happier with the service provided. read more

I had an appointment for an oil change and tire rotation. I got there at the appointed time and then waited several hours. After several hours the employee told me he did not have a time on when they would get to my vehicle. I said that I would need to reschedule. He handed me the keys to my vehicle with no apologies. I spoke with the 'Service Manager'; sadly a waste of my time. I will choose other places in Murfreesboro for my Nissan service. read more

Scheduled and had my car serviced in a timely manner. Staff was attentive and courteous. Waited less than an hour for my oil change, tire rotation etc.. all while I enjoyed coffee and donut holes inside the ac waiting area. I'm pleased :) read more

Poor customer service. Service advisors have lack of communication and direction. Wait time for services preformed is unacceptable. No explanation of services purchased were given read more

They were great with selling me the car but not happy with the service department. My first experience with getting a key made was not good and was told they would make it up to me..I dont know how but they never did. Every car dealer I have ever bought a new car from has always given free oil changes for the 1st year and they wash your car. Murfreesboro Nissan does none of the above yet 2 of my friends went to Nashville Nissan and Shelbyville Nissan and receive it free...we will look elsewhere for my husbands new vehicle. read more

Terrible experience. We sit down with a salesman to negotiate a price we both agree on. The price was then taken to the financial manager, Dan Cahill. When the salesman returned, the paper had smart remarks written on it. The salesman apologized for this. We asked to speak with Mr Cahill about the unprofessionalism of his remarks. Mr. Cahill approached with with a condensending juvenile attitude. When he walked up to my nephew, instead of trying to resolve the issue, he antigonized him. He stood inches from my nephews face. Which I consider his body language to be treatening. He continued to be insulting and trying to agitate my nephew and myself. Instead of handling the situation professionally, he bad attitude made the situation much worse. However, our salesman, Morizeo was excellent and treated us with respect. read more

Just had my new Altima serviced there today and their staff did a great job at a great price. Kamal Collins was my service advisor and he went over everything with me so I knew exactly what my car needed to have done. After having my returned to me everything was picked up and in order. The price was also incredible. For once a dealership that isn't trying to rip people off. If you're ever in the market for a new car check with Samantha Masi, she'll put a great deal together and get you with one of their experienced sales staff. read more

I agree about the service. Saturday 4 hour wait for an oil change. You used to be able to make an appointment, but no more. What idiot did away with that? read more

Service dept was rude and although I can't prove it I believe an item was missing from my car upon return. Took way too long to service as well. I won't be back even though location is most convenient read more

We purchased a car from them in April, it is now August. We are still wearing temp tags on this car. I call at least monthly to tell them that the temp tags have expired and then need to overnight me a new one. I keep getting different stories on why the permanent tags have not arrived. For the first 2 months they blamed the County Clerks office. A couple of times they told me that I had to get a new emissions test done. Now and at least once before they blamed the Credit Union who holds/held the title before we purchased. It is August and I can't get a straight answer or the tags. This is our second purchase from this dealer and we will NEVER buy another car from them. I am so unhappy with the service and cooperation that I have received. read more

Great atmosphere. Service department was a great help and took really good care of my car.

Bought a brand new Nissan Maxima with 5 miles on it Has transmission issues and cruise control issues. They won't buy it back. Very disappointed read more

My incredible experience is because of Kamal Collins. I have not always had the best experience with the Service Center but twice Kamal has assisted me, my previous visit did not begin well but Kamal resolved my issue a couple months ago, and gave me the attention a consistent customer should receive. The second most recent he surpassed what I expected and gave me the faith that if he was to be my service advisor again I know I will get superb service. Resolving and explaining my issue, set the proper time expectation for the repair, they even vacuumed my interior which was above and beyond. I greatly appreciate Kamal! read more

My wife and I purchased a Certified Pre-Owned Rogue from here. We were greeted promptly upon walking in the door by our salesman, Blake. He was very laid back and not pushy at all, which was great. We went to look at a different Rogue, but we weren't happy with it upon inspection. They had other options, so he showed us what they had to offer. Blake was very knowledgeable and up front about the vehicles and pricing. I had already researched, so I knew the price was good anyway. We had a good look over the vehicle, test drove it, then looked it over again. We were happy, so we started the paperwork. Everything went smoothly from there on out. We were able to get a very nice vehicle within our max budget, without feeling pressured. I must say, the entire experience was very laid back and easy. We left happy with a nice vehicle, which is the name of the game. I commented to Blake that I appreciated his way of dealing with us; doing his job without going overboard. When we declined the "add-ons" nothing more was said, and we moved on with it. I know there are some negative reviews, but there are two sides to every coin. Some people think they deserve to be treated like royalty when buying a car. The fact is, if you don't buy it, someone else will, so get over yourself. I am very happy with the overall experience. I would do business here again. I can't comment on the service dept aspect, so nothing to report there. The only reason for not getting five stars is that we had to fill up the gas tank after purchase. Blake offered to go with us to the gas station and fill it up out of his own pocket, but I told him that was not necessary. I did appreciate the gesture, though. So, my experience was really good, although others may differ. Thanks! read more