I have been a customer to this location for over 20 years…read more The previous owner even installed my original pump. I purchased a refurbished motor for my pool. The motor stopped working in less a week, so I took it back in to the store and was talked to like a child by Paul, because I did the work myself and had questions. Paul specifically was always helpful in the past, but lately however he seems to hate his job and is passive aggressive/rude to customers. Randy is no better as he seems to be running on a short fuse and annoyed by questions we as customers have. Overall this location has changed to the point that as of today this was my last day as a customer. I just asked for a refund and will find another location to find another motor. I think businesses forget customers have other choices and do not have to be treated with disrespect like this.

I purchased a Hayward TracVac on Saturday and immediately had problems wit it. When I went back to…read morethe store the employee first indicated I had installed it wrong. He then told me it wasn't his problem and I would need to take it up with Hayward. He further told me that te problem was caused by rhe design of my pool and I was i would need to take it with Hayward. Good luck with that! Haywards customer service number tells me I have called out of hours but the are open 8:00 am to 8:00 pm. I called at 4:30 pm local time on Monday and got this recording so I thought maybe it was North Carolina time so I called at 6:00 am MST and got the same recording. Anyway, after more than thirty years of doing business at this location I'm done!

I've been a client of T's Pool Service for over 4 years and…read morehighly rate Tyler's service. His company is professional and reliable. I really appreciate getting a text when the technician is on the way and then getting an email report with a picture of my pool and courtyard fountain after service is completed. My pool is always sparkling clean. The owner, Tyler, is very responsive and helpful whenever I need something. For example my key box attached to my gate was malfunctioning and I was promptly notified of the problem in my pool report email. Since I'm an out of town owner in California, I was able to buy and new key box and send it to Tyler to have it switched out. Tyler made it easy for me. I highly recommend T's Pool Service.

He put pool chemicals in my spa that rusted my spa and railings. I brought this to his attention…read moreand he acted like he didn't know it was the chemicals that did it. I got my spa fixed then spa repair man told me when spa is yellow that due to too much chlorine being used and the rust was due to pool man not using bromine tablets.

I had a very large water feature that was in bad shape and needed to be removed and a new feature…read morebuilt along with some pavers and tile work added around the pool. Alan showed up and we discussed the scope of the project and all of the details. After getting a few other quotes and calling a few of his customers I decided that Alan's company was the one and I couldn't be happier. The demo went as expected and the new water feature, tile work and pavers came out amazing. He stayed in communication with me the whole time which is rare in this industry. His price was very reasonable considering the scope of the work. We will be using him again for anything pool related. I would highly recommend him and his company. A+++ service and quality.

We were fortunate enough to be referred to Alan and his company for our pool and deck remodel…read more Everything went extremely well with the entire project. Everyone was a pleasure to work with and we ended up with a top-notch quality job that looks amazing. Alan kept us informed every step of the way along the process and was highly responsive to us with any questions we had along the way. We highly recommend this company.

So, if there were a 4.5 stars I would use it. NOBODY's perfect…read more I have a small apartment complex with a small pool and Aqua Shine was the service when I took over. I kept them on and I'm not sorry. I did a little pricing and they were the most reasonable. So, as far as cost goes, they were reasonable, last time I checked. Getting repair work done has been pretty reasonable and timely. I don't know if I overpaid for repairs and extra maintenance, but the pricing was reasonable - especially when convenience and timeliness are factored in. From time to time I have challenged the work done or service provided. I typically receive a phone call within 24 hours and we come to an amicable solution to the problem. They have never tried to talk their way out of responsibility and are always willing to work with me. Sometimes, I'm in the wrong because of a misunderstanding of the services agreed to. Even then, they've given me some sort of consideration for the inconvenience. Other times when I've asked about an equipment change they have looked and told me that it was unnecessary to make a change . . . saves me $$. Given the use of he pool (like non-existent) I sometime question the practicality of having a pool. But, it's there and it's a nice visual feature and Aqua Shine keeps it looking good.

After leaving a one star review for a no call, no show appointment, Jay reached out to say that he…read morewas indeed on the property at the appointed time. I checked my phone records and his number was on the call list at the appointment time. However, he did not leave a message. I did not recognize the number, so did not answer. Technology. Jay and I established the communication method for us should be text if no phone answer. Done. Easy peasy. I had the pleasure of meeting Jay today to give us an assessment and bid for the pool renovation. He was knowledgeable, informative and friendly. We will await the bid. I hope he wins!

We are a short-term rental company and we truly value the quick response and attention to detail…read morefrom Anthony and his team at AZ Mobile Pool Service! We've relied on them on several occasions for repairs and installs (pool heaters).Their expertise in the field is impressive. We highly recommend them for any pool-related issues, whether it's now or in the future!

Anthony came out and worked on our spa/pool heater issue. Unfortunately there were several issues…read moregoing that we were not aware of. There was a small opening so a desert rat made a nest into the unit. Anthony fixed the first error, cleaned out the nest and helped to cover the openings so that hopefully it won't be able to get back inside. While we were talking over the repairs he realized that the heater stopped working again and found a new error code. Thankfully he had the part necessary to do that repair and we tried to use the heater again and it worked. Overall, I would say that he was very knowledgeable about our entire pool equipment issue and was upfront with the repairs and potential pitfalls of repairing an older unit. Hopefully the repair lasts a couple of seasons!

Sharing my honest review to help anyone looking for a reliable and trustworthy pool guy/company! We…read moremanage an STR in Cave Creek and whenever something comes up communication is always great and scheduling is never an issue. From pool heater repairs to hot tub troubleshooting and programming questions they're always our go to. It's such a relief knowing we can count on them when something goes wrong. Highly recommend!

Contacted Super Pool Guy through their website. Set up an appointment for following day…read more Appointment was missed with no call or reason until I reached out. Set up another appointment for the next day with a request for a window so we would sure to be available. NO response? The morning of the appointement messege read "tech would be there in an hour." 3 hrs passed no tech no call. I cancelled appointment saying we were going with another vendor. Response back one word "sure"?? Mistakes happen. schedules get messed up but to not even bother to stay ahead of it with a courtesy call or message TWO DAYS IN A ROW is just bad business. Communication is key and just showing up is 80% of the business.

Stay far away from this company. Months of poor service, false reports, and zero accountability…read more They let our salt cell become caked with scale, doubled the salt level to dangerous levels (forcing us to drain half the pool), and nearly shut off flow to our heater--costing us weeks without a working spa and a service bill we shouldn't have paid. We caught techs on camera skipping basic tasks like brushing and basket cleaning, staging photos for reports, and even taking drinks from our fridge without asking. Filter cleanings were overpriced, rushed, and messy, with bills coming early and no real work done. Unprofessional, unreliable, and unethical. The only thing they did reliably was remove our safety net for maintenance--which in hindsight was not worth the damage, hassle, and dishonesty.

McCools pools serviced my elderly father's pool for years until he moved to a retirement home. They…read morewere very reliable, professional and took great care of my fathers pool. I highly recommend their services.

Called on Monday spoke with Miles and tried to explain what the problem was. I didn't know the…read morenames of parts that were giving me a problem but he understood what I was trying to say. Appointment set forTuesday AM, received a call around 8 AM from Danny whom was on his way. Very nice figured out the problem within 10 minutes (as Miles had predicted) Fixed the problem in no time, Cost 300% better then expected he didn't try to sell or fix something that happens to me quite often since I am a female that has no clue regarding the pool. Awesome job Danny ! And for Miles I will definitely call you guys when I have a problem again. I would say a 10 out of 10

McCallum's Pool Service does an incredible job on my pool and spa. I would highly recommend them to…read moreanyone looking to have a sparkling pool. Seth is my regular person and he does an excellent job. McCallum's keeps me posted every week on my maintenance and answers any questions or concerns I have. Thank you Seth!