Your response was just a generic template that doesn't reflect what actually happened…read more Over just 2.5 months, my prescription was changed three times and the glasses were remade four separate times. Despite all of this, I never received a usable pair of glasses. Suggesting that I "reach out" again ignores the fact that I already did that multiple times. At this point, the only reasonable solution is a full refund so I can return to VSP and have the prescription and glasses made correctly elsewhere. I'm posting this update so future patients understand the full context, because a generic template response doesn't match the seriousness of the experience.

From start to finish, excellent! Very knowledgable, patient and did I mention my new eye wear?…read more Amazing!!!

This is by far the absolute BEST Optometrist is the entire city! They have several locations... I…read moredo prefer this location in the Rea Farms area shopping center that is convenient to interstate I-485 right across from Waverly Shopping center . The entire staff of exceptional at customer service , compassion, professional, knowledgeable and caring. Make an appt here you won't regret it. Oh.. and they ALSO have a large assortment /options of different glasses and sunglasses too. I can't recommend both physicians are are phenomenal.

Dr Musto is an amazing eye dr he was thorough, patient, and took time to explain everything…read moreclearly. The exam felt unhurried, and I left feeling confident about my eye health and prescription. Highly recommend this practice for both routine and specialized care.

This office is a fucking scam. If you or your kids are looking for a new eye doctor, look…read moreelsewhere. I moved to this area 18mo ago and havent seen an eye doctor in almost 3 years. Figured I would go here as I looked up IN NETWORK providers in my area. None of what this place does is transparent. I asked for a simple updated Rx for my glasses and contacts. They scammed me into taking pupil dilation (which i told them I didnt want) only to turn around and make up some fake story about how I "might" have Astigmatism. Only to put me in trial contacts fit for Astigmatism and THEY HURT MY EYES. Clearly meaning I do not have astigmatism. LIES LIES and more LIES. So what should have been a $15 visit ended up being a $140 visit because they decided to code the charges as if I have astigmatism so they could say "look we put him in the fancy contact lenses, he just didnt like them." Oh and to top it all off, the script they gave me when I left was incomplete so when i went to order contacts at Costco a week later, they wouldnt complete the order because there was missing information. And doctors wonder why no one trusts them anymore after Covid...this is why!! Read the room Doc, maybe try giving a shit about your patients for once and not treating people like cattle you shuffle through your door so you can buy another beach house.

I would give a negative 1000if possible. My glasses delaminated in month 18. Warranty is only…read morestandard 12 months. They told me to get lost. This is only the 2nd sad panda I have given on yelp. Never going there again. And they just snapped in half. :-(

I had my first appointment with Dr Faust this week, and was very pleased. He is very personable,…read moredoesn't rush the process and is very good about explaining things in terms that I could understand. The receptionist was very pleasant also. I was also very pleased with the optician. He was very patient and explained the options available in detail and the advantages and disadvantages of each. I would highly recommend this practice.

Great business that's been around for years in my hometown, I've come here for years since…read morehighschool. Even after moving all the way to rockhill to give them my business the ladies in the front are extremely professional and friendly and the doctors are always honest and give the most professionalism.

I had a fantastic experience with Waxhaw Family Vision Care! Brittany was absolutely caring and so…read morepatient doing all the testing machines with me explaining what was needed for each step! Lionel was wonderful and took his time helping me get glasses I really liked and that complimented my face shape! Dr. Cress was great at making sure I understood all the test results and plans moving forward. Wendy was extremely welcoming and very kind! I highly recommend this amazing practice for their outstanding staff!

I had an awesome experience today with the entire staff at Piedmont EyeCare Associates! From the…read moremoment I walked in until the moment I left, they were super helpful, kind, caring, and had a great sense of humor. You don't find ANY of that in this day and age in a doctor's office. Most of them make you wait at least a half hour and then can't wait to get you out ASAP with zero emotion or class...like a bunch of ZZZZZZOMBIES!! Thanks for changing my perception and image of what a doctor's office can be like. They have set the bar very high and I wouldn't recommend anyone else to be the team that cares for my eyes--now and in the future. I especially want to thank Maria for assisting me in picking out an extraordinary pair of exquisitely cool glasses. She is the utmost professional, very knowledgeable at what she does, and has a great sense of humor. She is the BEST!! I can't wait until my new spectacles arrive! Thanks again to Maria and everyone at Piedmont EyeCare!! You made my day and restored my faith at least in the eyecare profession!! See you again soon! SUPER SATISFIED, client, Brenda

NOTE: This review is not regarding the skill of the optometrist at this location. This review has…read moreto do with issues related to communications from this optometrist office and the professional acumen of the staff. You don't have to read the rant below. Here's the issues: 1) Off-putting and excessive security for an optometrist office, 2) Electronic Health Records system questionnaire that doesn't value the patient's time, 3) Incompetent office staff (scheduling appointments within insurance parameters). There are other optometrist offices that provide better customer service. For more specifics: To start, greeting clients with a locked door. I know that it is the 21st century. Certain neighborhoods can be rough. Is Blakeney or Weddington a high crime area? I don't think so. So, why is it necessary to have everything but a retinal scan to get into the office space? So you had someone come in and grab some frames - once (Oakley frames cost about $15/pair to manufacture, you may pay $100/pair). Stop treating the vast majority of people as if they are going to repeatedly violate the security of your business. Between your profit margins and your insurance, you can handle the shrink. Next, let's address the Electronic Health Records system (EHR) that is designed to consume mass quantities of patient time asking questions that are sometimes patently ridiculous. Men cannot get pregnant, this is basic biology. In a digitally active online form in the 21st century, why after acknowledging that I am a man would a form ask me if I'm pregnant (this is a "sex" question, not a "gender" debate)? No reason other than wasting time/energy. Why would such a system not retain information from prior visits and simply ask for changes and updates to previously reported information? Its not a HIPAA thing. Is it because you don't value the client's time? So, you really are going to ask me to fill out this complete multi-page form again for another appointment next week - really!? Finally, lets talk about the importance of scheduling appointments that acknowledges the world of health insurance that we live in and that funds the very existence of the modern optometrist office. When a client completes an appointment and the optometrist tells the person at the front desk to set them up for their annual appointment, it is not a stretch to think that part of the scheduling algorithm would be to include insurance requirements for the ANNUAL check-up. So, imagine my disappointment, when I show up after completing the forms, working my way through security, and the front desk staff asks, "So, you're going to be paying for this visit out of your pocket?" No, I pay a monthly premium so I don't have to. Now, to make it worse, I have addressed these same issues - in writing - to the company at least 2 years ago. They haven't done anything to change them. This optometry office needs significant improvement.

Simply amazing place and staff!! My young son had his first…read moreeye exam here and Dr. Kate is such a pro!! My son isn't the easiest to deal with and she won him over. The location is very clean, friendly, and fast. I'd definitely recommend this place for kids and adults. I'll be getting my eye exams here and recommending this place to all.

The front office, drs and scheduling is all great. Very nice selection of glasses and frames too. A…read morefriendly and professional office.