Nothing but good experiences at this location and Southpark. LensCrafters were fast (3 days at no…read moreextra charge) and did an amazing job when I needed new glasses in a rush. They will help you even if you didn't buy your glasses there. Thank you!

Drove 40 mins with traffic. To get here & find out the DR is over 1 hour behind ????!!!! Excuse me…read more? Wtf is going on here. So either they're taking too many appointments, taking walk ins before appointments or the DR just doesn't respect people's time ? It has to be one of these 3. Don't go here. End of story. Wait over a hour for an eye appointment that takes 15 mins ??

I have been a patient of Dr. Knudson for over 5 years and without a doubt he and his team is truly…read morethe best optometrist office I've ever been to. Dr. Knudson is extremely knowledgeable, friendly, patient and focused on providing the best experience possible regardless of what your eye care needs are. He has two locations but practices more at the Rea Farm location and regardless of which location you go to, you can expect excellent customer service, prompt attention and a professional environment. His offices offer LASIK surgery, contacts lenses, glasses and of course thorough eye exams. Over the years, I've come to consider him more of an friend than my doctor because of his honesty, friendly demeanor and expertise. I highly recommend Carolinas Vision group for all your eye care needs especially if you're looking for a new optometrist or looking to get an reliable, honest second opinion on your vision needs.

I ordered sunglasses from your office nearly 7 weeks ago. They were supposed to be ready in 2…read moreweeks. The times I called your office (they never proactively communicated with me) I was routed to the same person. She gave me the run around, did nothing to resolve the issue or offer to compensate me for the inconvenience. The glasses finally came in, but no one called to notify me. I received a text and an email which is very cold when you've got two ladies sitting at your counter. I've used Carolinas Vision Group ever since I moved to Charlotte, but this last experience has been so disappointing. It's time to move on.

Friendly staff and lovely office. Dr. Carpenter has a great sense of humor and made the visit…read moreenjoyable- Dr. Carpenter: Stefanie, you have an astigmatism. This means that your pupils are not perfectly round. Me: But Dr. -- My mother told me I was perfect in every way... Dr. Carpenter: Your mom said that? Hmm.. She lied. Lol, Highly recommend!

Worst customer service! I've been stupidly coming to this location for years. For the last couple…read moreof years everytime I come they claim to not be able to find my insurance. I've come here for over 12 years, same insurance. Update your records is the obvious solution so when I come in annually, there is no issue. Today I walked out and will never come again bc of the incompetence of your staff and your horrible systems. #Embarrassing #BadService

Professional & timely service! I only needed an annual eye exam. However, I had a great experience…read more Staff is incredibly friendly and personable. I was seen by William Henderson. He was so funny and my wait time was minimal. Thank you!

Dr Stroman is amazing! So nice to deal with and obviously knows his specialty well and seems to…read moreenjoy his job. Lisa runs a great office! Highly recommend!!

I set an appointment close to 12 months ago for Dr. Mankoski to see me. Got a call from their…read moreoffice saying he could not see due to he would be out of the office. Stated it would be another 6 months to get in to see him. The Dr. cancelled the appointment, NOT ME! Sent email notes asking for them to reconsider the reschedule time line. NO ANSWER. Shame on Dr. Mankoski and Horizon for poor customer service. I will see eye surgery somewhere else. BEWARE!!!!

The staff members were incredibly helpful, patient and professional. We were immediately greeted…read moreupon entering and a team member helped me set up an account. After choosing a frame, I realized I left my prescription at home. I was provided a business card and email address to send it in. I sent it in that night and called the next morning to double check. (It was New Year's Eve and they were understandably busy.). The manager called me back within an hour to ensure I got my order filled on time.

This location is a complete joke. My husband took time off work, his paid time off, to come during…read moretheir posted business hours... only to find the doors locked and a handwritten sign saying they were "closed for lunch" from 1 to 2pm. Employees were inside, saw him standing there, and chose to ignore him. No one came to the door. No communication. Nothing. There is zero mention anywhere; not on their Google listing, not on their website, not even on their phone system--that they randomly shut down for lunch. That is completely unacceptable. If you're going to routinely close in the middle of the day, post your actual hours like every other professional business does. And what makes this even more infuriating is that this isn't new. I found multiple reviews from months ago saying the exact same thing. Customers locked out during business hours, ignored, and told after the fact that "we'll look into it." It's been half a year and clearly nothing has changed. You're not looking into anything, you're just wasting people's time and hoping no one calls you out. We will never return to this location, and frankly, neither should you. They do not respect your time, and they clearly don't care about fixing their own ongoing issues.

This office is top drawer---professional, efficient, and gracious. Perhaps the quality I appreciate…read moremost is their keen corporate memory. Usually it's one visit, my eye exam, per year, and everyone on the staff remembers me and recalls my history with their office. It is a pleasure to experience a staff that knows its stuff. I've been a patient here for six years, ever since I walked out of my previous optometrist's office, and did the research I should have done. I selected Doctor Bailey, and I couldn't have chosen a better optometrist. She's knowledgable, thorough, and conscientious. She explains things to me with respect for my intelligence. With the aforementioned qualities, it doesn't matter, but she's also personable and genial. In short, she can't retire until I'm dead.

My mother and I have been patients here for several years and have always received excellent care…read morefrom Dr. Bailey. Unfortunately, our most recent experience with the office administration has changed our decision to continue as patients. At my last visit, my prescription changed significantly, and I am now transitioning into progressive lenses for the first time. Because I order my glasses independently, confirming my pupillary distance (PD) is essential. This has never been an issue in the past. After leaving a voicemail with no response, I called again and was eventually transferred to the office, where I spoke with Erin. I was informed that the practice no longer provides PD measurements due to "liability concerns," a policy that was apparently implemented about 1.5 years ago--without notifying patients. This policy effectively prevents patients from ordering glasses elsewhere. I expressed my disappointment and noted that had I known of this policy change, I would have chosen a different provider. Erin initially stated she would "share my concerns in a roundabout way" with management. When I mentioned I would also be completing a survey, she told me there was no need for her to pass along my concerns because management reviews surveys. I made it clear that I still expected my concerns to be communicated directly, as I was speaking with a staff member who had the ability to do so. If you are comfortable purchasing expensive, limited frame options in-office, this may not be an issue for you. However, if you prefer the flexibility to order your own frames and lenses, I recommend looking elsewhere. As a result of this experience, I advised my mother to cancel her upcoming appointment, and we will be transitioning our care to another provider.

Great spot to get Luxury brand glasses. This location is always super helpful. They always let me…read moreknow about sales on the brands I love. Pretty quick turn around and they will fit them to perfection. Prefer their customer service over some of the other ones near by.

terrible experience. I had to wait several weeks to get my glasses, they got the prescription wrong.read more

Initially, I was upset that my glasses were not ready & my frames were returned & not usable to…read morefill my Rx; then the district manager went above and beyond to make my order right and I had easy access to speak to the manager and she made sure my order was rushed and bumped up the processing time. She provided the best service I have ever had in an any optical office!

Simply amazing place and staff!! My young son had his first…read moreeye exam here and Dr. Kate is such a pro!! My son isn't the easiest to deal with and she won him over. The location is very clean, friendly, and fast. I'd definitely recommend this place for kids and adults. I'll be getting my eye exams here and recommending this place to all.

The front office, drs and scheduling is all great. Very nice selection of glasses and frames too. A…read morefriendly and professional office.