The entire process from beginning to end was amazing! Highly recommend asking for Mark or TJ!

Drove 40 mins with traffic. To get here & find out the DR is over 1 hour behind ????!!!! Excuse me ? Wtf is going on here. So either they're taking too many appointments, taking walk ins before appointments or the DR just doesn't respect people's time ? It has to be one of these 3. Don't go here. End of story. Wait over a hour for an eye appointment that takes 15 mins ?? read more

I was an existing patient and scheduled my annual appointment for an available 9AM time slot. I let my prescription run out since I had an appointment scheduled. I was receiving the usual appointment confirmation texts and emails. I noticed at one point that the time had changed to 2:30. No call, no contact from anyone. I called to reschedule it for another 9AM a couple of weeks later. I received all the usual texts and confirmations all over again. So after taking the time off work, I show up at 8:40 and wait outside the office. They saw me and pulled up the gates at 8:55. They handed me the paperwork to complete and then told me "oh and the Dr won't be in until 9:30". I told them I would find another doctor. It's up to you but I'm done with their ineptness and lack of respect for my time. read more

Even though I filled out the online paperwork, I was made to fill out the paper paperwork when I arrived for my appointment. Whoever did the balloon test and the glaucoma air blow test (primitive and unnecessary) was terrible. No warning before the first blow and had a lot of trouble lining up the image for each eye. Eye exam was basic and frankly, I don't trust the prescription I was given. I waited 30 minutes post my appointment time for around 5 minutes with the doc. Then, my script didn't include the pupillary distance which is necessary for online ordering. The staff refused to do this for me stating that it's different for each pair of glasses. This is not true it's the distance from the center of one pupil to the center of the other pupil. I'll never go back to this store and will wait for new glasses until my insurance covers another exam so that I can trust this prescription. read more

It took them 2 hours to see me!!! Appt was at 12:30, got the early at 12:15pm and didnt get seen until 2:25pm. Two hours later!!! Makes NO SENSE! read more

I'm just gonna put this like it is. I have been dealing with LensCrafters for over 30 years because I moved to Indian land South Carolina. I've had to go to the one in Pineville. Over the past 30 years I've always purchased vision protection for my glasses, but for some reason since Covid, even though I mentioned, I wanted the protection they did not add it and I've had situations where I needed it. The first occurrence of the situation when I found out, I did not have insurance. I was blown away, but a very friendly customer service representative there are by the name of William offered a discount to help ease the burden that I needed to buy a whole new pair of glasses, which were hundreds of dollars. Today. I was working in my house and I hit my head on the doorway and my glasses broke. When I spoke to William last year, I asked him to make sure he put insurance on my glasses as well as my sunglasses and my reading glasses that I ordered. Guess what no insurance once again. I spoke to the store manager Kelly and she was not willing to do anything about it whatsoever. In fact, she was very rude to me, despite knowing me and knowing that I'm a returning customer, the simple manner of being rude to someone after you've already done them wrong twice in a row is beyond me, but it just shows a lack of proper training and a lack of good customer service. I don't know how she ever became a manager. Because she was not willing to do anything about the situation I have since reached out to corporate in fact when I told her I was going to do that she said well it's just gonna come back to me so nothing's gonna get done about it I am informed her that I'm going to talk to the vice president of the company since she feels like there's nothing she can do about it so going forward advise people to make sure you ask them to put insurance on your glasses because they will not ask you and I am encouraging corporate to train her properly and hopefully make her watch hours of videos to learn how to treat people and hopefully they will have a mandatory signature requirement to decline insurance so that this never happens again. Kelly if you don't like your job, my suggestions you should probably quit because you are ruining the customer experience. read more

LensCrafters - Had to pay for new frames. Not cool. - Eyewear & Opticians Near Me - Pineville, North Carolina

I've been coming to this LensCrafters for about 6 years and throughout that time, I've experienced decent customer service, friendly staff and proper expectations for work done. The staff here does a great job considering how business they get even when fully staffed. There have been many times where there are 10 people in the store and the staff handles everyone in a professional and timely manner. I enjoy the great selection of sunglasses, frames and accessories and also they usually get my frames done in about an hour. LensCrafters offers free adjustments and fitting for your glasses even if you didn't buy them there which is a great service. As far as I know, LensCrafters takes most major insurance plans and if not then they are always doing a sale on frames. read more

LensCrafters - Eyewear & Opticians Near Me - Pineville, North Carolina

BE WARNED! When you call to make an eye exam, just know that if they accept your insurance does not mean you can get frames and lenses from them through your insurance. They don't tell you this. When I called "LensCrafters", they said they took my insurance. I come in and get an exam from a dismissive, unprofessional eye dr that rushed me. Then I go through the door to the ACTUAL "LensCrafters" to order frames and lenses. They told me they don't take my insurance!! That they are separate from the eye Dr, which actually has a whole different name for the eye exam. The staff in the "frame and lens store" continue to tell me they can't find my insurance information. Yet 100 feet across the store is the door that you go in to see the "LensCrafters" doctor. I tell them the eye dr just pulled up my insurance and my material coverage and "LensCrafters" keeps telling me they can't find my insurance. It's not that they couldn't FIND my insurance, it's that they don't take my insurance; so they couldn't pull it up. They went over to the eye doctor and still so-called, couldn't get my insurance info. Two staff members told me they would call me back and get back with me to find out what my eye script was and my material coverage. They never called me back. This is a sham! So now, I have to search all over town for a different place to get my frames and lenses. No one explained this to me from the moment I made my appointment to the moment I was finished with my eye exam to the moment the guy said he could not find my script. They say they're one company, but they're very disconnected; not only in namesake, but also in customer service. read more

This place is great! I went in for my eye glasses and sun glasses. They were so nice I tried on so many pairs and they were patient. I was even happier when they gave me the total price. Great discounts good service check them out read more

A very pleasant and professional experience, from the eye exam to the ordering process for the lenses.

If I could give a -1 I would. I only went to the place because the eye doctor that I have been going to for years wasn't in network. Going to LensCrafters was a HUGE mistake. First the techs rush through the eye screening process. Then I met with the doctor who rushes through the process. I was told I had a cataract and because of my age it was just bad luck. The doctor then said he couldn't give me a stronger prescription and totally made me feel like I had no options and I just had to deal with it until I can get surgery. I got a second opinion from my preferred doctor. It wasn't as bad and guess what, she was able to get me a stronger prescription. Don't go to this location. The doctor is incompetent and lack soft skills. read more

Just moved to the Charlotte area. Typically my family and I love LensCrafters. Unfortunately, I was treated poorly here and experienced terrible customer service. Thankfully charlotte area has other companies who can hopefully provide better customer service. I certainly would not want to spend money where I am treated poorly. What an awful first impression. read more

Kellie was awesome and easy to work with she was super sweet and helpful. This is my 4th visit and never had a bad experience. But My experience with kellie was the definitely the best. The only downfall is I think everything is a bit overpriced. read more

LensCrafters - Eyewear & Opticians Near Me - Pineville, North Carolina

I have to say that out of all the LensCrafters I've been to through the years Dr Bryant was very attentive but quick and thorough. The front desk girls couldn't have been nicer! The girl who helped me with my glasses was also very helpful. I would definitely recommend this location for all your services, but at the minimum, to see Dr Bryant and his staff. Great job everyone! read more

Between myself and my husband we've spent four trips and several hundred dollars for nothing. And we just got lenses. Went to the doc to get new lenses and still can't see. My husband tried three different times to get his lenses updated. Each time they got worse finally gave up. I only went one time to the doctor but since LensCrafters couldn't make my lenses I had to take my prescription somewhere else. I should have just thrown that prescription in the trash. It was for less power than the ones I was wearing. Now I have to go back across town and have my old lenses put back into my frames. Wish I hadn't gone to LensCrafters but after such an expensive ($546.00) mistake I WON'T BE GOING BACK!!! read more

There is no doubt that the ambiance is better than many other optical's shops but the prices are very high. We saw the same product in Carolina's mall in sears Optical's at a way lower price point. I am definitely disappointed. read more

GO SEE ROBIN!!!! She is the sweetest, nicest lady you'll meet. I've interacted with her twice now, and each time she's been dynamite. I broke my glasses clean in two on the tennis court, and the staff was more than helpful in getting me a replacement pair. I don't remember the other names of the staff, but everyone has always been helpful. I'm okay with the prices as well; I've gone to other places and the prices were actually comparable. read more

Excellent customer service at this location. Went above and beyond to help us when we had an insurance issue. Can't say enough about their willingness to help. Got a great pair of glasses and will definitely shop there again! read more

This is only getting 4 stars due to Britnie that works there at Lenscrafter. She help me from beginning to end and was fun , personable and genuine . She help my purchases go as smoothly as possible . When I came back to pick up my glasses and sunglasses after the two hour mark a Jerry was helping me and instead of finishing my transaction and making sure I was FULLY taken care of (I was doing a same day return to put the purchase on my credit card instead) he left me and NEVER once came back to check on me or to go above and beyond to make sure I was good to go . It was Britnie once again that came back went above and beyond to make sure I was taken care of and that meant a lot to me. Thank you again Britnie! read more

I ran in here to see if they could fix my glasses that got bent and they were able to fix them in less than 5 minutes. They immediately welcomed me in and got me the help I needed. I'm so thankful for this team! read more

I came in for yearly eye exam and ordered new gas perm lens with a new prescription. When contacts came in after 2 weeks they did not fit and was advised that no one knows how to fit gas perm contacts at practice. I was getting different information from multiple people. I had a follow up appointment on a Saturday and the Doctor refused to see me after an hour of waiting because he did not do gas perm. This would have been good to know before I came into the office. I had been going here for years so they know what kind of lens I needed. I will not be going back again. read more

I wouldn't even give them one star at this location!! Beware Dr. Jeffrey Musler and Associates optometry group PA!!! This was the worst service and experience I have ever received!!! The ladies at the reception desk are horrible!!!! I called to order contacts and they were utterly confused. Miscommunication across the board. The receptionist said "maybe" they'll go ahead and service me and they might call me back and hung up on me! I was simply trying to order contacts as the doctor told me it would be easy as calling in to do so. Terrible place and I would not recommend this facility to anyone. read more

A-OK indeed. I wouldn't seek this particular Lenscrafters location out, but since it's right next door to my eye doctor, it's become my Lenscrafters. Mind you, it's pretty decent so far as these things go. The staff is polite and helpful. However, their selection always seems limited (although I do always manage to find something I like). Also, they never seem to have enough people working. This last time, my lenses were indeed ready in an hour, but I sat there for 20 minutes while I waited for one of the rushed associates to have a free minute to retrieve them. This was on a Wednesday afternoon, so I suspect weekends are probably even crazier. read more

Lenscrafters...the standard in "while you wait" glasses, almost exclusively located in malls around the country. My boyfriend had been wearing glasses taped together on the sides for oh, about 9 months now, so I decided to make him an appointment for new specs. We were in and out in a matter of two hours, counting the wait time for his new glasses to be made. The staff were knowledgable and friendly, without being pushy or trying to force him into choosing something he didn't like because they are "trendy" (it's happened to us before!) They were also running a special, so we got $100 off the frames and lenses, which really helps when your insurance only covers the exam. All in all, a great experience. We will be back when I need contacts! :) read more

I had a noon appointment to confirm that a contact lens didn't float to the top of my eye when I was washing my face the night before. I was a patient here before and was comfortable returning to have them quickly check it out. There was no one ahead of me so I only had to wait about 5 mins. The optometrist and staff were nice and professional. I had my right eye examined to look for the missing contact lens and after 5 minutes, it was confirmed there was nothing in the back of the eye. I walked out at 12:15 and was charged $55 for the 10 minute visit. I was a bit surprised by the cost and charge because I was not charged at all for another eye doctor to remove debris from my eye in my last visit. Bottom line: while the staff is professional in looking out for the health of your eyes, I cannot say that they will look out for your wallet or purse. $55 charge for a 10 min visit! This will prompt me to look elsewhere the next time I need to visit an eye doctor. read more

Christmas traffic. Appointment at 5:15pm. Called at 5:00, explaining traffic situation. Arrived late, 5:30... 15 minutes late. They canceled my appointment because "they only hold your spot for 10 minutes." read more

Great prices on their eyewear and exceptional customer service. There was a problem with my lenses when I was called to pick them up, and the store immediately remedied the problem and did something very kind to apologize for my troubles. I've gotten glasses here twice and have always had an excellent experience. Definitely recommend this store! read more

This review is for the optometrist office. Dr. was very good. Professional and started by addressing any problems I was having with my current glasses. She listened and addressed everything. The office people, on the other hand, we not professional at all. They are the reason I decided to write a review. Only the one crazy lady was doing everything-maybe the other two were training idk. They were behind and the lady was trying (loudly) to handle phone calls and in-person customers all at once. They were all complaining and the ones that did my initial screening didn't really know how to use the machines. read more

No one greeted us when we walked in to the store. We proceeded to look at eyeglasses and were there at least 15 minutes. There were at least three sales people in the store and no other customers. Not once did they ask if they could help. I had a couple selections in my hand. I finally put the selections back and left. read more

This place sucks and the customer service is nonexistent. Walked in and was stared at by 2 employees, neither spoke and tried they hardest to avoid me like the plague. Then when I finally got some help, it was anything but. I was given every excuse of why they couldn't put my prescription in my frames. But had the same frames filled at another Lenscrafters 3 months prior. read more

I was quoted a price for a new pair of glasses and lenses that were in the 50% area. Came back the next day excited to buy the glasses and was told the glasses were not on sale for 50% and that the quote someone gave me the day before was wrong. The new quote was DOUBLE what I was quoted the day before! Not only was I disappointed about the price, but the sale associate was rude and didn't care about what had happened. I will never shop at Lens Crafters ever again. What a horrible experience! I also came in many times before and the employees never helped me. They were just sitting down doing nothing. I honestly don't know how they are able to stay in business if they don't help customers or at least ask. read more

Don't know why it isn't rated higher. I was in and out of the mall with a new pair of glasses within 3 hours. I expected to be able to pick up the new glasses within a week, not the same day. It was awesome. I just walked around the mall while waiting the 2 hours to get my new glasses. Will for sure be coming back for more, when I need to lenses. read more

Purchased prescription RayBan sunglasses for my son in December of 2015. They were rarely worn - only used as spares as my son wears contact. Frame cracked on its own (while in the case, and never dropped). Lenscrafters won't do any repairs and only covers this if you purchase a warranty and pay a $25 deductible which would then be close to half of the price of the frames. Instead they referred me to a repair shop that is not nearby. I will never purchase anything at Lenscrafters again. Why pay a premium for low quality merchandise. read more

Had a great eye exam really liked tothe doctor, staff and hours. Really love that my contacts are in stock there. So many times I wait until the last minute when I need new contacts and so nice to run in and out with a new supply :) read more

Do not go this store. This weekend, I walked in the store planning to buy a pair of glasses and a pair of sunglasses. I picked out both pairs and the total cost was $800.00 and this was with insurance. I told them I am not going to do that. So I took away the sunglasses and added a cheaper pair of glasses. I felt that I settling but I wanted a new pair of glasses. I brought my prescription with me. The prescription was the same that was in my current lenses. They tried to tell me that the prescription was not the same. I told them that I was not going to pay for an exam for a prescription that was 9 months old. I began to feel uneasy about the whole thing. I walked away with no glasses. Today, I went to my eye doctor, and was told that my glasses had the current prescription in them. I was angry. I found that I had purchase the replacement plan last year. So I ordered another pair from eye doctor. I will just stick to getting glasses from my own eye doctor. read more

I picked up my new glasses Friday 10-31. I noticed immediately my vision wasn't the same as contacts. I was told to let my eyes settle into the glasses since it's been years since having any. 11-1 vision was no better so I returned to the store. We soon realized my doctor had reversed my prescription for left/right eye. Major issue!! Jody has gone completely above and beyond calling my ophthalmologist and taking it upon herself to make new lens' on the spot. She could have sent me on my way and made me wait until Monday, but stopped everything and made sure I was taken care of. I could not be more happy with this experience and will tell everyone how she has made such an unfortunate situation into a fantastic one. The fault doesn't lie with LensCrafters, but Jody fixed the doctors issue and has me seeing wonderfully and I cannot thank her enough. COME SEE JODY!!!! AMAZING CUSTOMER SERVICE, SHE TRULY GETS IT!! read more