This is a service review. Never made it to the food. My wife and I drove 14 miles from the valley in great anticipation of the incredible Spicy Caramel chicken. UNFORTUNATELY...
we arrived at 130 pm on Sunday, 9/20/2028 (manager, please talk to the girls up front on duty then), waited a few minutes to get seated and then asked if we would sit in the bar and were never asked WHERE We would like to sit. Probably since we said no, the girl with glasses, a red shirt and long ponytail seated us only 2 tables from the noisy bar/kitchen area, passing an unbussed table on our way. She said someone would come with water and take our order.
There was one other group of 12-16 people seated at a long table. No-one else.
We waited 15 minutes while being ignored by ponytail girl, hairclip girl and another girl on the other side of the bar. No-one was outright rude but it's as though customers (that keep you in business) were a inconvenience.
Similar to other faithful customers, we had been going to MS since they were in the valley. Some 40+ years. I had just recommended the SC chicken to a friend from Moses Lake. The service will nullify the recommendation.
After being ignored in a near-empty restaurant for so long, we took our business to Tomato Street, where we CHOSE to sit in the bar, had only 1 (attentive, friendly) server and more customers in the bar than the whole MS restaurant. We got our drinks, salads, bread and entrees in the same time we had waited (for even water). We made sure she got a GENEROUS tip.
Our experience mirrored those of
Anne S (1 month ago)
Susan C ("only a few tables occupied")
Jenny Q (12/5/2023) "waitress so busy NOT interacting with customers"
Buck W (12/18/21) "seated in the bar w/o being ASKED if it was ok."
JD E (9/27/23) "Used to be a favorite....WAITED...restaurant mostly empty."
Greg S (4/16/2022) Too busy to seat customers in a half-filled restaurant. He actually came back and was treated the same
Holly R (3/11/2022) Used to go quite often...unfortunately we won't be returning...sad bc we really loved this place."
Carol L (1/24/2022) "place had very few customers. "
Diane S (10/10/2021) Service delays
Vicki D (8/8/2022) Long-time customer said,"restaurant has been coasting on its rep several years."
Eventually, things that COAST eventually come to a STOP. (Before that happens, please give/sell your Spicy Caramel Chicken recipe to the Noodle Express stores.)
Based on Shawn D's review (12/23/2016), I'm glad we resisted the bar and meeting Campbell.
A response by Kara S to Kevin C (3/3/2025) she said," many of the staff have been there for years." Perhaps the old cows need to be turned out to pasture and replaced by hungry calves who actually CARE about customers (and the eventually fate of businesses that forget WHY they exist. There are too many alternatives in this state with the HIGHEST minimum wage in the country.)
TIPS traditionally were given BEFORE the meal To Insure Prompt Service!
Sadly, we'll likely swing by a couple more times to enjoy the SCC and hopefully see new customer-oriented faces replacing the "long-time employees." Otherwise, the days of MS are numbered.
We'll no longer be taking advantage of the holiday gift cards that we used to share. We don't want people questioning our judgment or whether they think we're no longer friends.
Grant R read more