Very disappointed in this "local" pet store that I have been going to since Im a little kid. Last week, I went in to purchase safe paw for the storm and it was 19.99. I went in today to grab some more, and suddenly 29.99. We all understand the difference between supply and demand and price gauging and thats what we have here. When a community is in need, count on the local store to jack up the prices. I will never step foot in there again. As my buddy Kevin always says "not my loss" read more

I've always gone to this local pet stores ever since I was a kid got my first guinea pet here my dad bought it, years later..... I'm happy to say the store is still around. Had to return an item that was expired and had no issues or problems with refund ! read more

Always wonderful. Friendly Always stop to see the cats up for adoption and the other animals there read more

Always a great place to shop. The staff are helpful and I love checking out the cats up for adoption when I go. They have low ash wet food for cats which is great. read more

They have the best quality fish I have ever seen, and they are extremely helpful with anything fish related. read more

Mutts & Butts - Pet Stores Near Me - Merrick, New York

They always have what I need and if they don't they try to get it. Owners and workers are all very nice

Tommy and Paul are always extremely helpful and very knowledgeable. They are always there to help and guide me when I am in search of fish and coral for my fish tank. I would not have the passion I do for my tank if not for them!!! Thank you guys for all you do!!! read more

Mutts and Butts is the best! I have been going there for more years than I can remember and everyone is so nice and helpful. Joe is the best and so is Nydia!Joe has ordered special food for me in the past and he always goes over and beyond to get you what you need. I love shopping there. read more

have been a customer here for over 5 years. was browsing the store today and one of the managers says: wanna buy the store? almost every interaction i've had here has been positive, except this one. feel sorry for these workers if their manager is this rude. read more

Love this place and so do my two dogs! They know the second we walk in here, they are leaving with so many treats. I only come here for the treats because their selection is incredible. There are so many options and they have treats you can't find anywhere else. They're a little out of the way for me, but well worth the trip. We stock up big time whenever we're here and you can't beat the prices! read more

Great pet store, great variety, nice workers who are very helpful. They have all types of animals, food and toys for our beloved pets. Normally I go in for live worms for my turtles and the staff is very quick and the prices are pretty good. Never had any issues and I really like this store. Great job guys. read more

I've bought both of my daughters hamsters here and come back for food/toys when I need. The people there have always been friendly and helpful. Recently adopted a Guinea pig and it needed its nails trimmed. They didn't charge me and offered to do it anytime I need. Not sure chain pet stores offer that kind of service! read more

I just got my first dog ever. I walked in and told an employee, Lauren, as much. Lauren spent quite some time explaining about leashes, collars and harnesses and outfitted me with everything I needed. Lauren's level of patience with me did not go unnoticed. Lauren's simple act of spending time and kindly sharing her know how with me has now made me a customer of Mutts and Butts for life. Thank you Lauren! Milo looks great! read more

Mutts & Butts - Milo looking sharp thanks to Lauren. - Pet Stores Near Me - Merrick, New York

I love shopping here, they always have stock on my dog food and treats. They have nice saltwater fish and Paul is really helpful. read more

Place is good for a local store. Prices are a!bit high but no surprise. Had a disappointing situation today. Received a 10% coupon via email recently. Cashier didn't know what to do so had to try to find the manager-which took a few minutes. Manager tells me the coupon has to be printed to be used-but the coupon didn't state that. And they wouldn't accept it. Left me with some dissatisfaction-not sure if i will go back. read more

WOW the new updates, makes the store look amazing. This is the best pet store ever!! My dog loves coming with me and even getting annual holiday photos, favorite is santa! Can't wait till the next picture. The fish room and fish guy is very helpful! Have bought all types of fish there and they always live a long time! The staff is so friendly and helpful! When they didn't have an item, they ordered it for me. Prices are lower than most. If you need any pets supplies, small animals or fish- definetly go there. Will not be disappointed!! read more

Mutts & Butts - Pet Stores Near Me - Merrick, New York

Love this place, been coming here for decades! Great prices and great selection! Yeah, I know I could get stuff delivered via the Internet, but nothing could ever replace a business like this. read more

This place is okay. The doggie toys are a little overpriced but i guess thats how they compete with the big chain stores. They have the food I need for my pup, and he loves to go out so he comes with me. More helpful and happier workers could easily set you apart from other pet stores but you lack in that. I always say it takes less energy to be nice, so be nice. Seems like a morale issue here, the owners should look into what they are doing wrong for their employees and fix it, because your front line employees are the face of your business [but you know whats best for you] i'll give them another shot, maybe everyone had a bad couple of days. read more

They have the BEST food and toy selection. I don't care WHAT you think. hahaha Pet stores are one of my favorite places to waste time. Small guys like this are being pushed out by the shiny, new, high rent big guys and that is why I won't patronize them. They are helpful and their selection is constantly updated. The animals on hand are well maintained and nary an odor to be found. They have everything you could want and more. read more

I always go to mutts and Butts for my dog food. Today we went there to get fish for the kids. We worked with Jason. He was just phenomenal! So patient, explained everything, kind and a breath of fresh air! He was seriously amazing! Can't say enough great things !!!! Thank you Jason! read more

One of the employees was a little disrespectful. I arrived by the counter and I asked a simple question to the disrespectful employee who was walking around, (because I wasn't sure if he worked there or what not). The nail clipper man said on the phone "I am now leaving my shift for the day, I will be there all day tomorrow," (which is today). So I said "ok no problem, see you tomorrow then". Tomorrow comes, and the same disrespectful man I described above looked like he was trying to run me out the store, and said to me "the nail clipper man went out to do deliveries, he will be back in an hour" (but the nail clipper man told me he'll be here all day and I basically bought my Guinea pig out here for no reason.) All the sudden they want to charge me just to have my guinea pig's nails cut. So I just rolled my eyes, shook my head and left the store. I've been going to them for nearly 4 years and I've never been charged. Apparently it's because my guinea pig wasn't adopted from there or something like that. Every single time I've been there, the staff said I was good to go. P.S. they need better organization in the Guinea pig nail clipper room, it's sad. read more

I buy all my pet supplies here. They are fairly priced and offer a good selection. The owner is very knowledgeable and will take time to help with any questions ranging from food allergies to pet behavior. The staff is always very nice. My kids love coming to just visit the cat adoption area. Great local pet store! read more

The lady at the register called someone because she didn't know the price of a small chihuahua t shirt. Ended up charging me 30 for it, looked online and realized girl was being racist because I'm Spanish. She Over charged me item was supposed to be $19 not $30. But I needed it as a last minute gift. But I know better now. Would never go there again. read more

Best pet store! I've been shopping here since 1970 when we got our first dog. Knowledgeable staff, food is FRESH and properly stored, wide variety of products and they will special order any items you want. They also have a huge fish department. Prices are very competitive with online merchants who don't care anything about your pets. Buy local or pretty soon, there won't be ANY local places to buy! read more

Just bought my daughter a goldfish and had the pleasure of being helped by Nick. He was such a big help and so knowledgable on fish and made the selection for my daughter that much easier. He made my daughters face light up like the sun just by including her in on every step of the process. I didnt get the name of the cashier but he was sweet enough to ask me if i needed help carrying out the bags to the car since I had my daughter and my son in a car seat. Ill definitely be back in the near future. I appreciate the sincerity. read more

I buy all my dog supplies here. The staff is and has always been friendly , knowledgable and very helpful. Prices are reasonable . Im happy to support a local business read more

Great to support a local business who takes such interest in our furry friends. Brought home a new puppy this week. They immediately offered to order and have on regular stock a rather hard to find pet food. read more

I've been here before looking especially at the guinea pigs and rabbits. I excused the look because there was someone currently cleaning and I know they're hard to keep up with. But the last time I went it was very disgusting. You could tell they do not take care of their animals. There was no hay or food in any of the animals bowls and there was no chew toys(which are imperative for health). The guinea pigs were also making such loud sounds like they were in such need of something. These were terrible conditions and they need to be educated and more determined to properly care for animals. read more

Went there few weeks ago to buy some refrigerated dog food. I usually go either here petsmart or target. I'll be honest when I tell you there have been I guess some supply chain issues with the food and the stores aren't stocked with it all the time. Didn't feel like going far in case the places didn't have it. Came to this place as it's much closer for me. They did indeed have it in stock. Grabbed my usual 2 and went to register. What's usually 40 bucks (20 each) came to 80 bucks. I told the cashier there must be a mistake. She said oh no there's no mistake. We raised the prices because it's been hard to get recently. I paid the money n vowed to never ever walk in this place again. Thanks for price gouging me you bunch of scumbags. Anyways. Went to target the next day grabbed another 2 rolls paid 40 bucks and learned a lesson about who owns n runs this joke store. I would rather this place not had in stock than to be robbed buying an essential for my pets needs. So rude and disgusting. Will never ever be back read more

I love that they have everything you could possibly need for your pet. I shop there for dog food, mice to feed my snake, fresh and saltwater fish and supplies, as well as the knowledgable and friendly staff. Top notch in my book! read more

Great service & prices! Huge food selection . Also, if they dont have something you are looking for they sometimes special order it for ya!

Their prices are very competitive, the Wellness dog food is always 25% cheaper than Petco. Plus, they housed my son's turtle for a few weeks after Sandy when we had no heat. I only shop in this neighborhood store. read more

Went in looking for a Beta Fish. No luck. BUT they had the cutest kitty there up for adoption. Too bad i am not allowed to have pets.

The customer service here is excellent. I really like their choices of cat litter and dry foods. Always willing to help me carry the heavy bags right out to the car. I'm glad they are local and always open! read more

I live around the corner from Mutts and Butts and find they have everything I need for my cats. Yes there are the "other" corporate stores in the area but this place does it right. I like the fact they are a small business and have stayed true to their roots. read more

Long time customer . Customer service is great. We needed special food , Keith assisted and made sure to have our puppy taken care of . Great job Keith !!! read more

Been shopping here for nearly 30 years, so that says a lot. I find the prices competitive with the big chain pet stores and even Walmart. There's always someone available if you need help too. The proprietor even called his distributor, while I was shopping, to get something my cat needed. That's the kind of customer service that keeps customers. read more

Worst customer service ever. I use to shop here a lot at mutts and butts. The customer service was great ,but over the years went downhill fast. They didn't have a brand of food in stock a few times. The people said they will call me when or if they can get it in but the few times they said they will call never happened. I went there on another occasion where the price marked on the shelf was different from what it rang on the register. I asked her if I could show her the price that was listed on the shelf but she refused and argued with me saying I was wrong even though the price on the shelf and what was on the register was completely different. I normally do not post reviews like this and give a few chances to places because maybe someone had a bad day ,but since the bad customer service happened more then a few times I would not be shopping there anymore. Animal appetites has far better customer service then mutts and butts. read more

I have found that pet stores like this are hard to come by. They have everything you could possibly need. The prices are competitive and they offer weekly sale items. If you're looking for a specific item, they will gladly research and order it for you. The sales personnel are knowledgeable and friendly. read more

Think twice before buying saltwater fish there. They WILL NOT stand behind their fish. Many stores guarantee their fish for up to 3 days or more. My fish died in 3 days in a well kept aquarium with lots of happy fish. The best they could do was offer a discount on a future purchase. Why not at least offer a store credit and keep the customer? Obviously they don't need my business and I will not be back. read more