Yesterday I had service on my boiler and requested a part replacement on my condenser and water conditioning for my boiler only.
1. First the service person showed up not wearing a mask. His did have one in his truck and put it on but the default should have been masked. While he wasn't downright rude, I felt a bit of hostility toward me during the entire time he was there.
2. I had told the person on the phone when scheduling the job the part I needed for my condensing unit He did not bring the part and told me that he could not fix it and it had to be replaced. Honestly, $2 part cost me $500. Yes, the treads were stripped but I find it hard to believe that it wasn't fixable with the correct part.
3. He was unaware that I asked for the water condition and at first he said it was $1500. I explained that I had requested this service just for my boiler. It's been a day and I still don't have a quote. And now I'm going to have to be inconvenienced again waiting for him to show up to do what was supposed to be done on this initial service call.
4. I'm not even sure he did a tune-up on my boiler. When ask, he sort of answered me.
I am deeply disappointed in the service I received. Your company came highly recommends. read more