SCAMMERS. Full stop…read more I live in a rented condo. I called the non-emergency line and left a message asking for a callback so we could schedule service as soon as possible. I did not request emergency service. Someone called me back and said they were already out on another call and could stop by. So they came by. The next day, my landlord was billed an over $200 emergency fee. When I called to dispute it, the first person told me, "Because you said 'as soon as possible,' we treated it as an emergency." That is flat-out false. Asking to schedule something as soon as possible is not the same as requesting emergency service. The first woman also stated that I said I was not available on Monday. In my message I said I would be out on Monday but my husband would be in and out and could arrange a time. We lived with the issue for days and did not need it immediately. The call was then escalated to "Shannon," who claimed I must have used the emergency line. I absolutely did not. Shannon kept telling me that I must have called for emergency. I did not. Their phone system clearly separates the emergency option, and I intentionally used the regular line. I even warned my landlord before the technician arrived that I had NOT requested emergency service and that I was very surprised by the callback. See Picture below. This is a classic bait-and-switch. The technician himself was professional and helpful--and ironically, we were actively considering service plans as we are in the process of working to buy this condo in the near future. We were going to inquire on service plans and other work with this company. After this experience, I would rather pay more somewhere else than deal with a company that inflates charges by re-labeling routine scheduling as an "emergency" and flat out lies and is deceitful. Be very careful leaving messages with this company and be careful as they lie to cover up. They quietly convert non-emergency requests into emergency calls and then hit you with an over $200 fee after the fact. Completely dishonest. (The photo below is the text I sent to my landlord the NIGHT this happened when I got the call from their tech. My mother worked with Carrier rep in the past and I know about "emergency" services so I gave him a heads up in case).

Very disappointed in the customer service of J&J Heating and Air conditioning. We hired them to…read moreinstall a new heat pump to replace the old a.c. unit. Not only did the new system not work, it took them an entire week during a heat wave to come and remedy the problem. IN the meantime we saw that the ceiling in our home below the location of the equipment had a large water stain requiring the ceiling to need painting. J&J's approach to customer service is to first ignore the problem and then insult the customer and not provide any apology or fix to us. Do yourself a favor and look elsewhere for your HVAC needs - wish we had.

After dealing with several private-equity backed HVAC companies that felt more like high-pressure…read morecar dealerships, we were relieved when Gill from Warrior Heating and Cooling came by. From the start, he was honest, thorough, and transparent. He took the time to explain everything clearly and never once tried to upsell us on things we didn't need. We decided to replace both our AC system and gas furnace (after the furnace died on the morning of the first blizzard!) with new American Standard units, and Gill gave us a very fair and reasonable price. While Warrior may not have had "7 trucks ready to finish the job in one day" like some of the larger companies promised, Gill and his team focused on doing the work the right way -- with care, professionalism, and attention to detail. What really stood out was the customer service. Gill even helped us install and set up a new smart thermostat I had purchased myself. It's rare these days to find contractors who are both skilled and genuinely trustworthy. We'll absolutely be calling Gill again for any future HVAC needs, and we highly recommend Warrior Heating and Cooling!

Very professional and honest. Helped with cleaning and descaling , explained everything clearly…read morewithout pushing unnecessary replacement. Would definitely use again!

Excellent, straightforward service with Steve Langner. Service doesn't get any better than this.read more

Worst service possible the guy was really nice. The people that answered the phones as the sales…read morereps are horrible run away to the hills so just gonna charge you ridiculous there's no plumbing service that charges $100 and then tries to tell you oh no there's no $100 discount for a coupon. They should just come in and do the service and charge you.

We recently had Cool Air install our whole home heat pumps - from our first dealings with the…read moreowner, to his office staff, to his installation team - we couldn't have had a better experience. They were all professional, timely, easy to deal with and so very responsive to any of our requirements, questions or needs. I cannot recommend them enough to anyone based on our experience. Their follow up and care for their customers is just outstanding . We felt fortunate to have found such a professional well run company to deal with and look forward to working with them in the future "

I'd like to preface my review by saying we are ACTUAL clients of Cool Air and have used their…read moreservices for 10 years now and have never been dissatisfied with their services. During this June 2025 heat wave, our A/C was not performing correctly, so we called on a Friday and spoke to Holly, who very graciously squeezed us in to her already extremely busy Monday schedule. Please note: when you do call you'll probably always get Holly, who is fun to talk with and will do her best to accomodate you needs, as well as ALWAYS get back to you. If any issue pops up that she feels needs a better explanation, the owner, Bill, will call you up promptly and service the call (which he did, btw). The service tech, Peter M., showed up Monday @7:45, assessed the situation, explained the procedure, and went about his business. In about 75 minutes, we were back to enjoying a comfortable A/Cd home! That said, I'd recommend this family~owned business to anyone in need of heating or AC servicing! Donna Rosen

If I can give zero stars I would! They were rude during the…read moreinstallation process which just continued when support was needed. If the purchase didn't come with a 1yr warranty we would have never called them. They would take our calls after several tries and didn't follow through. There were no apologies for the lack of communication and at the end the problem was not resolved and required us to call another company. Jerry and Mark, the father son duo who worked perfect together providing the worst customer experience ever.

Marco came to repair my heater. He is so kind and PROFESSIONAL! I'd use only this company again…read more He has had to play the middle man between the renter, owner and property manager. As the renters, I'm VERY pleased with his courteous professionalism. He deserves a pat on the back!

Prompt friendly workers. Explained plan clearly, cleaned up after themselves and performed work…read morequickly.

This review is from quote to finished and completed work on mini-split heat pump (HVAC). Overall…read morewas great and would recommend! Quoting process was very thorough, and we went over almost all options possible. Pricing was not the cheapest but also not the most expensive based on a few quotes that we got. So from my experience you get great value for the service. Scheduling is mostly where my experience was missing that 5th star. Change in scheduling happened about 3 times and so you'll have to be a little flexible because during material and labor shortages due to covid, I'm assuming this where the challenges are. Installation was mostly all clean and went smoothly without any unforeseen issues. This was in about 4 parts: inside unit and compressor one day, outside and inside and basement lines one day, electrician assessment quick look one day, then actual electrician and final turning switch on. There was a very minor issue that we ran into a couple of weeks later but they were able to resolve it within 24 hours at no extra cost. (Covered under warranty)

Terrible customer service. Was treated disrespectfully, cussed at, and provided no repair…read morewhatsoever. Do not waste your time with these people.

In August of 2021 we purchased a new washer and gas dryer which were to be delivered on September…read more2. Dracut Plumbing came over right after the delivery and reconnected the gas dryer and even included the new ductwork in their price of $200. They were very professional. We had been quoted $1200 by MillTown Plumbing and Heating. What a ripoff they were. I.M. Dracut

Rick Jean Clause Saves Christmas!…read more 'Twas the night before Christmas, when all through the house Not a creature was stirring, not even a mouse; The stockings were hung by the chimney with care, but in the morning there was no heat in the air... So we called Rick Jean Plumbing and he said "soon Jake Jean would be there"' Even on Christmas day Rick and Jake Jean stopped what they were doing and left their families to make sure we had heat. They arrived in 20 degree weather their cheeks like roses and their noses like cherries. Rick had a broad face and a little round belly, That shook when he laughed like a bowl full of jelly, but with a wink of his eye and a twist of his head, Soon gave me to know I had nothing to dread; Jake spoke not a word but went straight to his work, taking the cover off the Naiven to see what was a matter, with the turn of a screwdriver and the replacement of a 3-way valve the heat pipes started to chatter. They cleaned up their tools and sprang to their white Chevrolet, to his team gave a whistle, And away they all flew like the down of a thistle, But I heard him exclaim, ere he drove out of sight, "Happy Christmas to all, and to all a good-night"

We've used Rick Jean plumbing a few times in the last 5 years. One of the times we needed them was…read morean emergency, they were the only company that could accommodate our needs the day we called. They are hands down the best plumber in our opinion for professionalism and prompt service. If we have a need for a plumber, they are the only call that we will make.

The job was done beautifully, l bought the faucet for the kitchen. The service man came in 20…read moreminutes later it was done, however $500.00 was very pricey

We had our HVAC and tankless unit installed by MillTown in 2020 as part of a hydronic heating…read moresystem. A month ago, the commercial‑grade tank they installed failed. Rheem covered the tank under warranty, but MillTown charged $5,800 for the replacement which was essentially a retrofit with minimal changes. After reviewing the work, it was clear the job should have been closer to $3,000 based on industry standards and actual scope. Unfortunately, the workmanship was disappointing. The system was left in a condition that doesn't reflect professional standards -- including a drain valve positioned against another pipe, making it impossible to drain the system properly. I provided photos and a detailed email to Milltown expressing these concerns. Their response was that there "wasn't much to do," and they offered only a $500 credit toward a future service. Given the excessive pricing and the quality of work, a credit for a future service wasn't a reasonable solution, and I declined it. Another concern: their website offers no way to contact the owner or any managers directly. For a company that presents itself as family‑run, that lack of transparency says a lot. Overall, the experience was frustrating from the high cost to the poor workmanship to the dismissive response. Based on this, I cannot recommend MillTown for plumbing or HVAC services.

JMB fixed our water heater! It was a new install by another…read morecompany , and for 6 years we thought it didn't work correctly. We were told numerous times it was fine. Finally we called JMB who was highly recommend and he FIXED IT!!! Professional, knowledgeable, great communication.

Joe from JMB plumbing came AFTER HOURS to repair our water heater that a different plumber left…read moreinoperable after a regular scheduled maintenance. He was very knowledgeable and kind, he fixed our problem right away. I will be calling him directly from now on!