Beware of Birkdale Cleaners! They shrank my $278 Eileen Fisher Boiled wool sweater in half. They…read moredidn't apologize or offer a solution. It was obvious because I took two in at the same time and one was fine and one was 1/2 the size. The reply was," It's not my problem, you need to complain to place where you got the sweater. What? That's just not right. Shame on me for not reading the prior reviews. Don't make the same mistake I made. #birkdalevillagecleaners #birkdalevillage #birkdalevillagenc

This was by far the worst dry cleaning experience ever! I took my brand-new garment in, having only…read moreworn it once, and when I picked it up, it was completely ruined with horrible discoloration. The dry cleaner clearly used the wrong chemicals or process on my garment. When I confronted the owner, he flat-out denied everything and ran away from his responsibility like a coward--no apology, no compensation, just pure negligence. If you have valuable or high-quality clothing, do NOT bring it here unless you want it destroyed! To make matters worse, they are not even BBB members, meaning you have no real way to hold them accountable. They know exactly how to get away with ruining your clothes without paying a dime. And trust me, who knows what they're really doing with your clothes? For all we know, they could be sending them somewhere else and cleaning them with thousands of other people's dirty laundry. Absolutely disgusting and unprofessional. A business that destroys customers' clothing and refuses to be accountable does not deserve to operate. If you value your clothes, stay far, far away from this place! If there were a negative 1000-star option, that's exactly what I'd give.

Great cleaners! Professionally cleaned dress shirts, reasonable price, good customer service!…read more We'll deserved 5-star business! Thank you!

I feel very taken advantage of. When I dropped off my clothes, the attendant quoted me $5.60 each…read morefor two sweaters and pair of overalls, and $11 for each dress. I opted not to get my dresses cleaned as I was trying to keep it budget friendly. There is no way to confirm prices as they aren't listed. When I returned to pick up the items, the same woman said that the overalls were actually $11 and charged me. Since she already cleaned them, there was nothing I could do. But she had looked me in the eye three days before and told me a different price. Essentially, she lied. She examined the pieces beforehand, quoted me a price, and then didn't honor her quote. When I protested, she said other customers she charged $12, but for me, she charged $11, which doesn't make sense bc I saw her one time and I know I'm special and all, but it's not like we hit it off and she wanted to give me a discount. It wasn't that vibe. As for the quality, I have only worn one of the sweaters since and it doesn't seem very clean. It is pressed but it still has a lot of pet hair on it which is why I took it in. Overall, I am very disappointed with my first dry-cleaning experience in NC. Hopefully, I will find a more trustworthy business.

Great, and timely job on my curtains. Terrific job, pressed perfectly on my shirts. Polite,…read morecheerful, and very helpful.

This family owned operation is great. They take care of the customers and offer great turn around…read more Alterations are sent off I believe but come back pretty quickly and done right. I would put them on the pricier side of things as my Tampa dry cleaner threw in discounts here and there. Uniforms are always cleaned and pressed nicely and one time. That's all that really matters. Great job Signature.

I had been searching for the right alteration shop for quite some time. I tried a few places before…read morefinding Lily's Cleaners & Alterations, and while they were okay, it still wasn't exactly what I was looking for. I brought in a pink suit jacket and matching pants that I wanted altered for a more modern look. I wanted the pants tapered and shortened to an ankle length, and I was very specific about the style I was trying to achieve. In the past, I've had alterations done where the hems weren't crisp or too much fabric was removed, leaving the garment looking obviously altered. This experience was completely different. She took the time to listen, understood exactly what I wanted, and delivered it perfectly. The finished suit looks as though it was designed and purchased that way from the start. The tailoring is clean, professional, and precise. If you're looking for someone who pays attention to detail and truly listens to her customers, I highly recommend Lily's Cleaners & Alterations.

Lily is very respectful, reliable and kind. Always provide a great service. Never a disappointment…read morewhen taking my attires there. Keeping up the professional standards of service to the community.

Bait and switch, RUDE, and no communication from the owner to address their error…read moreI dropped off two bags of wash and fold laundry; specifically sheets, towels, a blanket and comforters, after being drawn to the business because they offered a 20% off coupon on comforter laundering. When I received my laundry back, half of it was laundered and half of it was dry cleaned. To be more specific, one pillowcase, one sheet and one comforter was dry cleaned. The other pillowcase, the other sheet, and the other comforters were laundered. When I inquired about the $284 charge, which should have been $42, the lady at the desk, was very rude and hung up on me. When I called back, she accused me of hanging up on her. I asked to speak to the owner. She said the owner would not talk to us because she was busy and on the phone, but had offered a $35 credit towards future cleaning. "No thank you," I said, "I'd like to speak with the owner." She then proceeded to yell at me again. When I attempted to ask to speak to the owner again, she belligerently told me to stop interrupting and that she would hang up on me again if I continued. I have left several messages and have not received a phone call back from the owner. I would not recommend this place, my experience was horrible and I paid additional $238 for one dry cleaned pillowcase (it's mate was laundered as I ordered), one dry cleaned sheet (whose mate was laundered as ordered), and a dry cleaned comforter, which I did not order. To make matters worse my wife is allergic to perc (the dry cleaning ingredient) so we now have to take them elsewhere to be laundered so we can use them. I am not a person who leaves bad reviews. However, I have used wash and fold and dry cleaning services for over 30 years. (Not my first rodeo.) The level of overcharge compounded by rudeness is why I am writing this review. Stay away.

AWESOME alterations!! I live across the lake and made the trip to Cornelius because Penisula Club…read moreCleaners was highly recommended. My mother-of-the-bride dress was too tight (even though I am 5'5" and weigh 118 pounds). Vinka worked a small miracle in finding enough material on both sides to let it out two inches. She also removed a stay and now I can breathe easier - and the dress feels and looks beautiful! Vinka is a talented seamstress. If you need someone who is top in her field, seek out Vinka! Everyone was polite, professional, and enjoyable to work with.

This is a 'mom amd pop' dry cleaning and alterations business off of George Liles Parkway. You are…read morenot able to see the business fr9m the main thoroughfare and must turn into Exchange Street NW near the gas station to see thos small shop. People are friendly, and this was a simple alternation of a piece of clothing. Prices are reasonable, and the turnaround time is a few days. Parking will be an issue when it gets busier during the primetime hours.

A great and friendly shoe maker. They were not overly expensive and reasonable priced. Service was…read moregood. I had the tap replaced on a pair of heals. They were also able to fix a strap on another pair of heals that had broke. They were very welcoming and accommodating. They even reached out when I didn't come to pick up my items when I said I would to see if everything was ok. I'll definitely be back

Finally found a shoe repair store that do quality work!!! They also polished my Lizard Cowboy Boots…read moreand made them look brand

Great service and quality work! Asked for quick service and was able to get them the same day. My…read moreboots look like new.

Great service, awesome staff. Quality cleaning, great alterations, fast turnaround. I would…read morerecommend this cleaners to anyone...

I only dry clean a couple times per year, but have never had any issues. I have used this dry…read morecleaner nearly a decade. Staff is efficient. Building is clean. I plan to keep using this dry cleaner and would recommend.