Sonja Stevenson was incredibly kind, attentive, and engaging throughout our visit. She took the…read moretime to listen, answered our questions, and made us feel comfortable. Overall, the appointment itself went very well, and we really appreciated the care she provided. The only frustrating part was that my daughter's prescription was never sent to the pharmacy. We checked with the front desk during the same visit that everything was correct with the pharmacy. We drove to the pharmacy twice but the prescription was still never sent. Now the office is closed, and the answer machine is saying it will cost $20 just to speak with the after-hours nurse about getting the medication our daughter needs. That was a very disappointing end to an otherwise great visit.

Absolutely LOVE all of the providers at this practice! We usually see Dr. Wilcox or Dr. Stevenson,…read morebut all are great. Very compassionate and kind staff. We follow the vaccine recommended schedule and it gives me piece of mind knowing all the other kiddos in the practice do as well - so our littles are protected from preventable infectious diseases. Highly recommend this practice for any new mamas!

My husband and I greatly appreciate Dr. Dewitt. This practice was recommended to us by a friend…read moreafter another pediatrician almost dropped our newborn (it was a very weird interaction). We have now been patients for more than 3 years and he sees both of my children. He is professional without being pretentious, listens to all of our concerns and presents solutions when needed. They are very busy and quite popular in this area-as I now know a few families that go there- so make appointments ahead of time. This also means sick appointments and day of appointments are limited. The medical complex it's located in is also quite busy, the parking lot is always full so show up early to search for parking. Good doctors are hard to come by so having a pediatrician this great is important.

How to start off with this experience... I have 2 special needs children that have been seen here…read morefor a year and a half. I have filled out forms for records to be transferred over and they still do not have therefore they do not know my children. We drove 3.5 hrs from Pinetop to get scripts for OT, Speech and PT and called to let them know we'd be a bit late due to construction in Globe and hit some on Meridian. We walked in at exactly 11:14 to an empty waiting room to be turned away. WOW!! Too busy, I guess, without one patient in there. Front desk girl not a woman cause a woman does act that way but was so rude even on the phone just nasty attitude!! I removed them from this horrible office and thank goodness there old practice in Gilbert could get him in right away for scripts since we drove all this way. What a crap office and staff for special needs!! I would not recommend this office. Plenty other options

The front desk receptionists are extremely difficult to work with and rude, their responses towards…read moremy husband and I was very off putting and weird , and we were just attempting to schedule a visit for our son who has been seen there at the Queen creek office several times. We were provided misinformation several times on the call, and the receptionist refused to provide her name and became irate when questioned on their policies.

They have amazing customer service and always go above and beyond for your child. We are so beyond…read morethankful to have found them for our children and wouldn't recommend anyone else. Dr Gomez is the most amazing human ever she answered every question I had. The office is clean and well maintained. The front desk ladies are super helpful and kind and always go above and beyond to help with appts and questions. The nurses who help are awesome as well. From sick visits to well visits they are amazing and help you with everything you need.

Horrible, horrible quality. The workers there do not care about their staff at all, and it very…read moreobviously shows. The disrespect shown to their newer staff and customers is unreal. Absolutely do not recommend.

I recommend healing hearts of the Queen Creek location. I've gone to the sister location in Gilbert…read moreand do not recommend due to rude staff however, you walk into healing hearts of Queen Creek, and your welcomed with smiling faces and people that actually say hello to you. They are always professional always explain to you what's going on and are there to answer your questions. You are not rushed out the door if you need to breast-feed or change diaper and they take their time to provide the quality of care that you deserve.

We have gone through a few doctors over the time we have been at Desert Shores Pediatrics due to…read moretwo Doctors moving in the first year we were there. A little disappointing since we liked them and got comfortable with them and had no idea they moved or were leaving until we made our next appointment. Loved Dr Potts all around and Dr Yin was very knowledgeable but now we see Dr Allred whom my son LOVES! I have the typical toddler who cries with any healthcare personnel he sees but he is so good for Dr Allred! She is so sweet, personal, knowledgeable and always takes my concerns into consideration. My son never cries when he sees her and actually looks forward to seeing her! One star removed for the billing area. I have had a few issues with being double billed, having an extra statement that was already paid in office or insurance not getting the correct information so I would get charged for something that I wouldn't have to pay out of pocket. I have had many calls with the office and communication with the front desk and insurance and it's always been cleared up but watch your statements.

Long story short, 2 year old who ended up having Rhino virus (common cold) comes into the office,…read morestarts coughing, front desk freaks out yells out to mother "is he breathing?!" like she's never seen a child cough and have a red face for a second. Anyway, they rush him back in, 3 people trying to assess him at the same time (NP, MA, random student) sends him into crying and fighting them. He has a cold, he's sick, his breathing isn't amazing, but the stimulation of scared staff members losing their cool didn't make him any better. They want to call 911, because they put him on 1 liter of oxygen. Which brought him to 100% O2 sats BTW. I drove him to the hospital instead of wasting a paramedics time. Reading in the notes, NP Taryn asks MD Holmes if she should call CPS, MD Holmes instructed her if we didn't take the child to the ED like I told her I would, then call. NP Taryn in her own note called the ER and confirmed we were there 30 minutes later, it's a 30 minute drive to the pediatric center, DUHHH. Anyways, I don't believe NP Taryn did the CPS call. I believe the medical director who called us after his discharge to ask us why we were changing pediatricians did after I told her I felt like her staff was scared to treat their patient, and needed the emergency room to do the job they couldn't. Clearly she didn't like that when she tried to throw in my face "well I went to medical school so... blah blah blah". She clearly took that up the rear end and ended up calling on her own accord because well, she's a doctor folks! So unless you want to deal with staff freaking out about basic sick kids, then providers power tripping CPS to your home because they didn't like you pointing out that their staff needs better training, then AVOID. Also they charge ridiculous fees if you miss an appointment, the girl with the red short hair at the front desk is constantly rude to people, and the 80 year old lady at the front desk who assumed the child wasn't breathing because he coughed more than 4 times in a row should probably get some better training some time! I don't thing NP Taryn did a bad job. I think that she should have attempted to treat him more than she did sure, I think she was more prepared to treat him than she actually believed but now after reading through these notes, it's clear that because I was firm on them not wasting resources, identifying that fear in them as providers treating patients and not being afraid to tell that to their boss who again, called us ONLY after hearing we were going to another pediatrician (money hungry creep who doesn't want to lose out on the 4 children I take there) that that's why CPS was actually called. What a joke! BEWARE FRIENDS.

Avoid. Called to make an appt. Woman on the phone seemed like she didn't really want to help me get…read morean appt. Ex: I told her that we've never been to the office before and she said we'd have to get you'd registered and that can take a while. Like she was complaining to me about it..... Then she says do you know our vax policy. I didn't. She said ALL PATIENTS MUST BE FULLY VAXED. Ok, so vaccines don't bother me but the idea of someone telling someone else that certain drugs MUST be put in their kid is an absolute red flag. What happened to caring for patients, and the patients right to decide what is best for their kid. Makes me worried what else they would force on their patients. Anyways, I said no thanks and the search continues.

Avoid. Bad treatment, receptionists with attitude, never picked up the phone, said to go to the…read morelab, we went to the lab and lab didn't have our orders. Doctor did bare minimum, spent more time in the waiting room than seeing him.

When is he going to down his fake 5-star reviews? He has the worst bedside manner as a doctor and…read moreis extremely creepy. Just look at his picture--he actually does LOOK like that. He rushed out of us once his office took our hefty copay. It was really sad to receive poor medical care in the US when we already paid so much more than in other countries.

Dr Tsai very easy to communicate with. He is caring and solution oriented. I highly recommend. He…read morewas at one medical, but apparently he left. Sure wish someone would update his info. Thanks

Dr. McClellan is the absolute best- his staff is amazing. They always take the time for us and my…read moremedically complex kiddo. Love this practice

We love Dr. Waldo so much. She gives the most quality time and so many options I am so grateful for…read moreher!

1 Star -- Extremely Unprofessional and Disrespectful of My Time…read more I am extremely disappointed with my experience at Springfield Pediatrics. I arrived for my child's 10:30 a.m. appointment on August 24th. When I walked in, I clearly stated that I was there for my child's 10:30 appointment. The first thing I was told was that my child did not have an appointment. I explained that my child absolutely did have an appointment, and I pulled out my phone and showed the staff member the confirmation text I had received. That confirmation was sent to me on June 24th, so I had every reason to believe the appointment was scheduled and confirmed. After I showed her the confirmation, she acknowledged that my child did have an appointment, but then told me that the appointment had been moved. My immediate question was: Why wasn't I notified? If the August 24th appointment had been moved, why didn't I receive a phone call or text in advance letting me know? I received the original confirmation on June 24th. Why wasn't I sent another message telling me that August 24th was no longer the appointment date? Instead, I found out only after I physically showed up to the office. I was then told that they were short-staffed and that I would have to wait. I was told, essentially, "Just wait, we're short-staffed. We'll get to you." So I sat there and waited. Then, while I was already physically sitting in the office waiting to be seen, I received a voicemail at approximately 11:20-11:21 a.m. telling me that my child's appointment had been canceled and rescheduled for August 31st. Think about that. I arrived at 10:30 for an appointment that I had received a confirmation for. I was told initially that my child didn't have an appointment. I showed them the confirmation, and they acknowledged the appointment. I was then told to wait because they were short-staffed. I sat there waiting for them to see my child, only to receive a voicemail nearly an hour later telling me that the appointment had been canceled and moved to August 31st. Why couldn't I have been notified of that before I took time off work and drove to the office? That is what is so frustrating about this entire situation. I recently started a new job, and I have to be very intentional about taking time away from work. I am also pregnant, and there are already things I have had to push aside because I started this job and have responsibilities that require me to be there. One of the things I specifically made arrangements for was my child's pediatric appointment. I took time off work because Springfield Pediatrics confirmed this appointment with me. I could have been at work making money during that time. Instead, I was sitting in the doctor's office waiting, only to receive a voicemail telling me the appointment had been canceled and rescheduled. I also raised my concerns about the situation and felt that the response I received was extremely dismissive. I was essentially told, "I don't know what to tell you." That attitude was incredibly frustrating. It felt like there was no acknowledgment that my time matters too. I understand that offices can be short-staffed. I understand that scheduling and insurance issues happen. But being short-staffed is not a reason to fail to communicate with a patient's parent about a schedule change. If my child's appointment had been moved to August 31st, I should have been notified before August 24th -- not after I had already arrived, taken time off work, and sat there waiting. And ultimately, my child was not seen. I did what I was supposed to do. I received a confirmation. I made arrangements. I showed up at the confirmed time. I showed the office the confirmation when they told me there was no appointment. I waited when I was told they were short-staffed. And after all of that, my child still did not receive the care they were supposed to receive that day. Because of how this entire situation was handled, I asked for my child to be removed as a patient from Springfield Pediatrics. I no longer felt comfortable continuing care there. This wasn't simply about having to wait. It was about communication, accountability, and respect for my time. A simple phone call or text before August 24th could have prevented this entire situation. Instead, I was left to find out about the cancellation and rescheduling while I was already sitting in their office waiting to be seen. That is not the level of communication or professionalism I expect from a pediatric office. Parents' time matters. Their jobs matter. Their schedules matter. And when an appointment is confirmed, parents should be able to rely on that confirmation -- or at the very least, receive proper notice when something changes. Unfortunately, that was not my experience with Springfield Pediatrics.

We called in to schedule an appointment and were told our account is no longer active. We asked…read morethat our account be reinstated and the supervisor said that we weren't a good fit because we had previously stated we would need to find an additional doctor because this office never had the vaccines. Dr. Vaughn is a great doctor but the front office staff and appointment coordinators are absolute trash.

Dr. Bitar is such an amazing and caring doctor. We are so fortunate to have her as our son's doctor…read moresince the day he was born and she takes care of him so well. It's so nice to be able to message her on the app and she answers any and all questions we might have regarding our son's health. We are blessed to have her! - Andrea & Favian V.

Dr Bitar has been wonderful to work with and we highly recommend her for a pediatrician!read more