They were so nice! And I was actually shown how to get both contacts in!! Dr. Hoang was very…read moreknowledgeable and helpful! Everyone was super friendly!

The only positive aspects of this place are the friendly receptionists and the helpful optometrist…read more However, my overall experience has been extremely disappointing. I won't name names, but the eyewear ordering process has been a complete disaster. I ordered new lenses for my existing frames, and here's what happened: 1. The lenses didn't fit my frames, even though I left them there. I waited two weeks for a reorder. 2. The reordered lenses arrived, but they were not the transitions I had requested. Another reorder, another two-week wait. 3. When the lenses finally arrived, they had been shaved down too much and didn't fit properly--yet another reorder and another two-week wait. To make matters worse, I later found out they had actually received the lenses on March 10th, but no one informed me. It was only when I followed up on March 19th that they finally located them. Throughout this ordeal, there were no updates or follow-ups. After this experience, I'll be taking my business elsewhere--I've heard great things about Costco.

While visiting my family in DFW, my husband and I decided to get our eyes checked, so we called…read moreVisualEyes for the first time and set up appointments with Dr. Jackie Le. Upon arrival we were greeted with the nicest lady at the front desk, who kindly offered us water as we waited. That day we had to bring our two-month old son with us. My husband was seen first. As he was finishing up his exam, it was my turn...but I still had my baby in the carrier, who was starting to wake up. They were so awesome in letting me take our baby out in the testing room to feed him a bottle, while they tested my eyes at the same time. When I was done, they let me finish feeding him, then proceeded to help me gather up all my mommy things and take it to the exam room. As a new mom, that truly meant the world to me. It's a blessing to feel cared for and supported, especially in an unknown setting, surrounded by new faces. During my exam, Dr. Le was incredibly detailed and intentional. I learned things that doctors could have told me years ago, for example, the reasoning behind my eye dryness (not removing eye makeup before bed) and the reasons why my eye drops weren't working. I have been going to eye doctors since I was 12 years old and this experience by far was the best I've ever had. Although we live in Austin, we're going to make the drive back to VisualEyes any time we need eye care. The experience we had and the people who work there make every bit of that journey worth it!

I would not recommend this office due to the negligence I experienced by one of their doctors. I…read morewent in because they were a referral from my insurance company and nearby. Once there, they initially seemed like good people and their office is very nice. The bill, however, was exceptional. I brought my own frames, yet they still charged me $355 and billed my insurance for an additional $1200. The doctor and staff knew that I was moving out of state and would be leaving as soon as I got my new lenses in. Chaos came when I went to pick them up and could see nothing and got an instant headache. It ended up that the doctor decided that myself, my former eye surgeon, and about 10 prior optometrists were fools and that she was special and knew more than anyone. Without my consent, and to my extreme surprise, she had completely changed the prescription to something unusable and unhelpful. Try as I might, I could not get their office to fix the prescription to what she had stated when I agreed to the script and paid them. Now, close to a year later, I have no usable glasses unless I use my old pair from a decade ago. However, they do not have the presbyopia script so I have to constantly switch back and forth between my old glasses and my readers. This was all a direct result of the doctor having a seeming God complex and being unwilling to behave as a professional or decent human. In addition to her creating considerable harm in my life, I consider them to have stolen my money as I would never have paid for new lenses that I knew were such an opposite prescription of my eyes needs. I did speak with their office again recently about the matter and they were of no help. The doctor should lose her license for such unethical and unprofessional behavior.

Excellent practice. Very thorough examination and knowledgeable staff. I'm 76 and Dr Lena Chu…read moreprescribed my first glasses when I was In my late 30's.

Documenting as my appt moves along…read more Immediately greeted and checked in at the front desk. Waiting space is small, but patients were called back within 2-5 mins of signing in (8:35 appt time) Anna was very personable, answered my questions and explained along the way until I met with the Dr. Dr Lam continued the great care with my exam, very thorough and nice demeanor. Finished up with Marc, provided his card as he will be my contact for picking up my new glasses. Out the office by 9:10AM.

Ben Combs Optical is fantastic as is Vicki. My husband is handicapped and when she saw him with…read morehis walker, she came outside (and it was cold) and took hubby's glasses and let him stay in the car while she fixed his frames. I totally recommend Vicki and Ben Combs. Friendly, precise, knowledgeable and quite interesting.

Owner was so friendly! Customer service was outstanding. Very helpful suggestions on frame styles…read moreand lens coating appropriate for my life style.

Here's hoping TSO in Fort Worth will respond to my issue so I can turn this one-star review into a…read morefive-star review. And I'm only taking the drastic step of writing such a negative review because I've had problems with this store going back two years and three sets of glasses. I also don't want to impact the guys at the front, who have been absolute Princes in helping me through the issues. I have a running joke with Mattie and James of Eyes Over DFW: They see me coming into their various offices so often we joke that I'm stalking them everywhere they go. FIRST ISSUE: Two years ago I ordered two pairs of glasses, one for up-close computer work and one for driving. They came back with the lenses switched, which I only discovered once I was driving on the notoriously dangerous highways of DFW and realized I couldn't read the road signs. James reordered them without complaint, even allowing me to pick out replacement frames in the Dallas office that were more expensive than my insurance allowance. SECOND ISSUE: More recently, because I was about to move from Dallas to Fort Worth temporarily, I asked that my glasses be delivered to the TSO store on Camp Bowie, about a mile from my rental instead of the 40 miles I'd have to drive back to Dallas to pick them up. But TSO overlooked that request and sent them back to Dallas, requiring me to wait another week for glasses I needed to drive safely. THIRD ISSUE: Yesterday I was standing at the sink and heard a tiny "tink" sound and one of the lenses dropped out of my frames. I'd barely had them a week, only cleaned them 2 or 3 times, and because I've been wearing glasses for more than 60 years, know how to handle delicate eyeglasses. I've reported this all and now wait hopefully to see if this latest problem will be resolved.

I take with great pride the submission of this review for Texas State Optical (TSO), led by Dr…read more John Johnson O.D, located at 6224 Camp Bowie Blvd, Fort Worth, TX 76116. This was, by far, the BEST customer service I have ever received, including military and civilian optical care services throughout the United States. As a proud US Air Force Veteran, I wanted to share my positive experiences through this 5-STAR feedback. I came across TSO - Fort Worth after my initial referral could not see me for several weeks. I Googled TSO locations close to JRB NAS Fort Worth, which is when I discovered this location. After reading many 5-STAR reviews, I decided to try TSO - Dr. Johnson, and it was a great decision. Firstly, Dr. Johnson agreed to see me the same day and perform my annual eye exam while also addressing my eye issue. I was given a convenient appointment, allowing me to complete all required documentation and insurance info online. When I arrived at this well-maintained, modern office, I was greeted with a big smile and a Texas welcome by Reyna, TSO's newest team member. Jade, who has been with TSO for a while, also greeted me. They quickly located my appointment and verified my info. There was a minor issue with my insurance, and Reyna then sought the assistance of the Office Manager, Jenny. Jenny came out to the front desk, introduced herself, and promptly resolved the minor issue with my insurance. Her skill in dealing with insurance companies and her ability to bypass long wait times was impressive. Within a concise while, Jenny escorted me to the private rooms to receive my annual eye exam and service from Dr. Johnson. Prior to Dr. Johnson's intervention, Daniela then proceeded with my initial vision exams. This was another smooth process, and Daniela, like her co-workers, provided great service, coupled with wonderful hospitality. Her technical expertise with the high-tech vision equipment was also impressive. Dr. Johnson then provided a thorough review and was meticulous in his actions and vision services. The first thing he did after his greeting to me was to thank me for my military service. He also provided detailed explanations and took the time to discuss my prior history, although it was with other eye physicians. He never rushed, nor did he provide unnecessary services. His extensive knowledge and experience impressed me, culminating in an outstanding first visit. I returned a few days later for a follow-on appointment and again received superb service from Dr. Johnson, Reyna, Jade, Daniela, and Jenny, but I also interacted with Macy and Michelle. Once again, I was warmly greeted and had a brief wait time, followed by outstanding follow-up service. This TSO location is now my preferred eye care location, and my only regret is not discovering this excellent eye care facility earlier. Throughout my visits, I observed the individual and caring service each TSO staff rendered to every customer, led by Dr. Johnson's medical expertise. As you review the multitude of 5-STAR reviews, I can confirm they are accurate and also highly recommend this exceptional TSO facility. To the great TSO team of Dr. John Johnson, Jenny, Jade, Reyna, Macy, Michelle, and Daniela, I say "Thank-You" for all you do, and I look forward to my next visit!!! For the readers of this comprehensive, ultra-positive review, I encourage you to give TSO-6224 Camp Bowie Blvd, Fort Worth, TX 76116, a try, even if you currently have another eye care provider. You will not be disappointed!!!! *****5-STARS ***** Respectfully submitted, "Poppa-G" Fort Worth, TX 13 OCTOBER 2022

This place is wonderful. Not only do they serve their local community by partnering with our school…read moredistrict to help children, we were seen quickly and the price is super great. The eye doctor took their time and went above and beyond to help us get what we needed.

Delicious lattes! Unique local atmosphere. Thank you for having dairy-free milk options.read more

David was very helpful and he got me in and out quickly. I hadn't been to the eye doctor in two…read moredecades and David was very confident and knowledgeable. Great overall experience!

This was the worst Eye Company I had ever been to, a few people were very rude and upprofessional…read more I walked out, went back to America's Best, Montgomery Plaza!

Needed to find somewhere for my son to get his eyes checked. I did not like my eye doctor so went…read morelooking. I stumbled upon Griffin Eye Care...just WOW! My son has sensory issue but they work slowly with him. The doctor was very involved, even when we came to pick up his glasses. And all of the staff is super friendly & helpful. If I had not already got my eye exam this year I would make Griffin Eye Care my eye doctor.

UPDATE: I am not…read moresure if this replaced my January 10th post. I hope not...it was regarding my initial visit, ordering glasses, and contacts. Walked out the door paying $1300 and then called the next day for more money on a "Readers Package deal (frame and lenses) of $99", By their mistake on the frame they wanted an additional $139 for the difference of the frame. Then came back that I paid $99 for the lenses and $139 for the frames. The Doctor personally saw how much I was spending on glasses and I am sure saw how I opted to do every available test she offered and offered the $99 package for the readers. My 2 pairs of glasses and contacts came in. It was a quick, how can you see (looking at my phone screen and standing and reading off a wall chart). He commented regarding the "trial pair" of contacts, to give them a few days of "real world" wear and then let him know, and he would order the years supply that I paid $206 for. The next day when I was working on my computer, I was having a hard time with my "bifocal glasses", I made the mistake of getting another frame that was too big and rounded. I was having to tip my head back to see out the bottom portion of the lens to see my monitor. Last year, I saw my brother's optometrist and he was the first one EVER to point out that I needed a smaller rectangular shape frame and that would keep me from having to tilt my head back. It was after hours when I was picking frames and grabbed a purple one as it was my favorite color. They have no exchange policy like Walmart and other places. (So, they will most likely get donated at Walmart for charity and I will go there or Target for new glasses). I put in my contacts and those crazy expensive "readers"...that will go down as my most insane impulse buy!!! It is completely blurry. I go home and try my previous Walgreens 1.50 Readers and they are blurry too!. Another wasted $240!!! I emailed about exchanging the lenses in them, since I spent so much on the frame and it has barely been a couple weeks! We are back to no response. The only response was when I asked for a refund on the 12 months of contacts that I pre-paid for. I was told I only paid $130 after my vision ins discount and I would not find them anywhere else for that price. I came back and looked at the receipt. I did get the discount but, the cost was $336, minus discount made them $206! The final cost was not the $130 he threw out there. Then a few hours later I am getting an email and text thanking me for purchasing 12 months of contacts. So much for "real world" time and letting them know, and then they would order! Wow!!!! So, here I sit with two pairs glasses I cannot see out of. I can see out of the contacts and I will head to walgreens and try other strengths of readers for now. I am going to look up the manufacturer of the rectangular "readers" that I love and spent the outrageous amount on. I am going to reach out to them and see if I can send direct to them and pay for new lenses or if they can refer me to a decent customer service based Optometrist. The regular bifocals will go to the donate box and I guess the contacts are on their way. I will end on this note. Dr. Griffin is amazing!! Very knowledgeable and professional. Very thorough in tests options and explaining each one's results etc. I would do your exam, tests, see her, pay and then run for the door as fast as you can!!! It was a late afternoon appointment and I had dealt with blurry vision for weeks until my new FSA funds were available, that is why I let the sticker shock go past me and her $99 off on the readers with frames and blu block lenses. (Again, reminder from prior post. They went back on their word of that offer). Just not professional customer service in my opinion. I am supposed to go back and see her for my dry eye treatment but, I will probably go back to my brother's guy. He may be "out of network" but, I still walked out of his visit for a fraction of this one. They will NEVER see me again.