I can bring my dog in anytime for a nail clipping and they always able to accommodate.read more

I have been a customer of this business for years bringing one of my Shelties every 3 weeks for a…read morepuppy bath for her skin issues. I also brought my other Sheltie for a full groom every quarter. I called today to book a puppy bath for the Sheltie with skin issues and was told the price would not be the $31.91 that I had been paying for years but would be now $50.00. Of course with no warning, and no prior communication of this price change, I was shocked. The owner was unyielding and did not care at all about my feeling and hung up the phone on me. I find this type of behavior to be objectionable especially toward a long term client. I cannot recommend this business to others.

I have had about 3-4 weeks to think about this, and I think it is time for the review. It is…read moredifficult for me since I came to Mystic Clippers mainly for the reviews on here, but I should have shopped a bit better. I know I should have stopped by before even making the first appointment. My decision to bring my dog here was solely based on appearances and reviews on Yelp. I figured " why not??" considering his last groomer, whom we loved, was at a Petsmart. The first time I brought my dog here, it was a slow day, but I should have remembered that. Albi did well, but I could tell he wasn't totally okay. I know (I knowwwwww) that a visit to the groomers will always be a bit shaky for any dog because of the over stimulation, but something felt off. So after I got my report on how he did (he pulls away when they tried to clip his nails), I went to pay for the services. They told me they couldn't do everything because they gave him trouble. I asked, "Did he bite?" and they told me, "Oh, no, of course not!" so of course I was thinking.... "So... what's the problem here?" My dog hates a lot of things and I still make him go through them, haha. (I am proud to say he now stands still when I need to soak his paw in epsom salt!). Anyways, I paid (full price for mediocre job), but brush it off, give them a hefty tip, make an appointment with the same groomer because my dog needs the bond (hey, he's a German Shepherd... he needs to trust people), and leave. Fast forward to second appointment, and they notify me that "Ohhh you wanted the same groomer... well, she won't be in until later, but it's nice to have variety sometimes". I went along with it because he needed the grooming so badly due to season changing. I picked him up, and the place was a mad house - Dogs are everywhere, all of them barking, some tiny thing wants to bark at my dog and really, my dog can only take so much. So I paid quickly, left with a half wet dog (I am told he doesn't like the blow dryer), and went to the vet to have him get some acupuncture so he can de-stress and not have diarrhea from the event. When we're at the vet, he's laying down and we realize... he's got patches of fur falling out, skin is bright red... my baby is having an allergic reaction to the shampoo they use!!!! (I realize this isn't totally their fault except even at Petsmart he didn't have this going on... PETSMART, people! What the hell are these people using???). So the vet gives me stuff, it quickly healed (it looks like burn marks now), but I immediately started interviewing and researching new groomers in the area. Now, I don't necessarily think Mystic Clippers is a poor place to take your dog. Some dogs can brush off situations like this, and aren't allergic to certain things. But here is why it didn't work for us - I expressed our desires for having the same people, so my dog can learn to trust this new place, and instead they miss out on our point. There are a million groomers there. Really. I could not recognize each person, and they come and go. Darla was the only person I could recognize and I'm pretty sure that's because she's the owner. The nails and blow dryer - I recently took him to another groomer who took the time to get to know Albi, and guess what? I watched from a window... he was a perfect gentleman. Really. And he barked when the blow dryer started but when he realized the groomer wasn't going to stop because of the barking, he shut up. I'm sure this is a great place for some dogs. But it wasn't for us, and I definitely want others to know why this is a big no-no, especially for those with special needs dogs (haha! awww).

I rescued a dog about nine months ago and he's been coming here with the previous owner Everson but…read morewhat I noticed every time I go for my appointment he is 15 to 20 minutes late every time this last appointment was a half hour late no call to let me know what's going on decided to finally switch groomers very disappointing

Shannon is taking care of our cat for sometime now. She always does an excellent job and cares…read moreabout him. She even asks about him when I run into her in other places.

She was gentle, patient and loving with my girl. She was very skilled at dealing with cats and…read moremaking her feel safe.

Very friendly customer service and great work overall! I was able to get an appointment relatively…read morequickly and my cat got a beautiful cut and full wash in less than two hours. Pricing is fair with what the market is right now. I would recommend to anyone.

we brought our dog in because he was smelly, needed his nails cut, teeth brushed and ears cleaned…read more I think all they did was cut his nails because he came back smelling bad, his teeth were clearly not brushed and his ears were not cleaned at all. his nails were also very poorly cut. We paid for an hour service and he was done in 25 mins. we paid additional for teeth cleaning and that never happened. I'm so disappointed and will never go back there again. waste of money. they returned him in the same shape he was brought in. all they did was take our money and never told us about services they couldn't preform. never again.

i have had my dog groomed there for over 3 years. This last grooming Carolyn burned my dog's rear…read morearea so badly I had to bring her to the vet. When I informed her she said she was sorry to hear about it, but did not apologize for doing it, and said these things happen. Her cavalier attitude and her inability to apologize was horrible, as well as her lack of empathy. I am interviewing groomers now.

Fantastic business with very friendly employees. My pup dosent mind going to get her nails trimmed.read more

I think by posting the pictures of my dogs actually helped the Pet Pawlor, indicating the types of…read moredogs they groom. Still dont no why they will not call me back for an appointment. Never missed an appointment without calling - and called - Covid. Always tip. My dogs are Seniors and need upkeep. Guess it does not matter. Moira M.

So glad I found this place! One of my 2 cats had bad knots on her back and is not one to sit still…read morebut some how they did a perfect lion cut on her, and still got her back in the carrier! Both cats were in for lion cuts, both were done perfectly, great price, and done quickly!

I know I can trust the attention, cut and care my dog gets at Beach Paws. Lara loves dogs (and…read moretheir humans), you can tell she loves her job, my dog is never crated there and looks great

Lovely groomer who you can tell really loves animals & our rescue dog ,who is very timid , was…read morecomfortable & relaxed with her. Charming house !