The hotel is new but the main door was broken and we had to use the other hotel, Home 2 Suites,…read moreentrance. The location is convenient because it is situated between Des Moines and Ames. There is a small playground by the hotel and the Ankeny public library is also within walking distance. We booked two rooms with king-sized beds for our stay. The rooms are slightly smaller than the other Hilton king-size bedrooms that we have stayed at. But it is enough space for our purposes and it is equipped with a mini refrigerator, desk, and small bench. The mini refrigerator has an upper "freezer" section but it did not serve its purpose and our reusable ice-packs did not freeze up. The complimentary bathroom toiletry is interesting. They are squirt bottles attached to the wall and there are instructions indicating a gentle squeeze would do. But it never seems to work properly. It's either too little or too much. We had to ask for room service to replenish a few items. It seemed like they were short-staffed because we ended up going downstairs to pick up the items. There is complimentary parking and breakfast. Breakfast is served from 6 am to 10 am. We had a variety of the usual eggs, potatoes, sausages, and baked goods. There is also a pancake, waffle, and cereal station. The staff was efficient in keeping up with the demand. We also made use of the indoor pool on both nights around 8 pm. There were other young children in the pool with us but everybody was friendly and it did not feel over-crowded.

What a delightful stay! This hotel is perfect for a business traveler. Breakfast was very filling…read moreand coffee was hot and flowing all the time. This hotel has an indoor pool and exercise room too!

Overall very impressed with our stay!!…read more Owner was working all hours hustling and making sure everything was taken care of!! The property was very clean and well maintained.

The fifth star is probably just because the place in town I originally booked was so awful and this…read morewas such an improvement I was overwhelmed with joy. I found this hotel to be clean, the staff to be incredibly friendly and helpful, the rooms were comfortable, I was able to sleep well and fully throughout the night, the breakfast was decent, and it was conveniently located off the highway and by my job. Plenty of food within a couple miles, plenty of free parking. I literally have no complaints. I'll definitely be staying here again if I'm back in town for this customer. I thoroughly enjoyed my stay, and found the room to be great for the price.

Direct tv workers were knocking at the door when I was in the room. There are too many rooms to be…read moreknocking at just my door first. They knocked twice after I opened the door stating it was not okay to change the cable box. Then I. Called the front desk asking them why they kept knocking. Not a very great stay at the suite.

It is a really good hotel and everyone is happy with the room and we like it when we come to go to…read moreAmes or Ankeny or Des Moines area. The food was very good today. It's right by the interstate so you can see cars coming.

absolutely no AC. front desk tried to manipulate my complaint. had to rip it up to state the AC…read morewas not working. Best western Premie......... not even close. the lobby was cold, not my room.

I am not sure how this place is a Premier. Short staffed at every level. The sink has not…read moredrained since we arrived, it looks like tobacco or dirt.

It was a good stay. The room was big and the bed was comfortable. They gave me early check-in since…read morethe room was clean, however, that not all the staff must have known that. I had checked in and was relaxing in my room (I had locked the door as a force of habit) when the next thing I know, I hear the door unlock and housekeeping trying to walk into my room. An hour later, another person entered my room, realized it was occupied and didn't say anything before turning back around. They apologized but it was still fairly weird. I'd probably stay here in the future.

Hotel staff was nice they'll give you the occasional greeting as you walk in but that's not why I'm…read morewriting the review as a diamond reserve member I happen to frequent Hilton properties all over the world and this one in particular left a bad taste in my mouth not due to staff being unfriendly but for the simple fact that I spent 4 nights here and not once was my room serviced or restocked at any point of my stay. One thing about a hotel is coming back after a a long work day and finding your room cleaned, bed made, trash removed and having that feeling of home. But here even after 2 separate request I felt unheard I was here 4 nights and was ready to book another 6 and for the simple fact that a request like this isn't met is kind of a slap in the face to the loyal guest I know staff can get busy but at the same time 4 nights and not have room cleaned made me feel ignored. I never write reviews on my hotel experience but felt compelled to do so today

We arrived to a heavy natural gas smell in the entrance and was told it was the dryers. Other folks…read morefrom our team was told the gas smell was from a fire place. The lights in the main hall were not working making it very dark to get to the elevator. When we arrived to our room it smelled like wet dog and we discovered black mold in the bathroom and the bedroom area.

Fabulous customer service. Housekeeping did an amazing job keeping my room cleaned and stocked…read morewith towels. The reason for the 4 stars instead of 5 is because the pillows are horrible, freezer was dirty and needed defrosted and the soap holder in shower is almost falling off the wall. I love that they offer breakfast daily, I didn't partake but it sure did smell good. I would definitely recommend staying here and will be coming back whenever I visit the area again.

Absolutely the perfect motel! The room was huge & super clean, the bed was very comfy & the…read morebathroom was very big. The morning breakfast was great & the selection was great. Coffee was really good. The staff was great especially Nick.

We checked in late this evening after driving all day with 3 small children. We asked if they could…read morehave our room ready with the cribs so we could get the kids to bed when we arrived. Upon our arrival they greeted us and handed us our key without having to wait and then our room was perfect and had a special treat for us. What a surprise and totally unexpected! Izzy is quite a phenomenal employee and exceeded our expectations! Thanks again Izzy for making a long day on the road end well!

For a Residence Inn, I was actually really impresses with this hotel. It was super clean, recently…read moreredone or remodeled and was in a great location. We stayed here on a trip to Ames so it was close but a good distance away. The staff was really nice and the breakfast offered to all hotel guests had a lot of options. For the weekend we had planned, this was a perfect place to stay.

It was a terrific experience, combining outstanding customer service, superb location, great…read moreamenities, and a fabulous room. Located in the epicenter of Ankeny's District, the Residence Inn is a short walk from restaurants, shops, a theatre, a library, walking trails, and the city's entertainment hub. There is enough parking to handle an entire hotel, and it's free. We loved the room, as it had a full kitchen, plentiful workspace, a modern bathroom, and an excellent sleeping portion. Two employees stood out - Amani and Kurt!

Terrible customer service. I called to check when I could check in and was told my reservation was…read morecancelled (I did not cancel). The clerk who answered relished telling me this. Insanely rude. This happened 6-20-2024. I will never stay here again and will be requesting the group sponsoring the conference I was attending to select a different venue.

I was really excited to stay at this hotel because of the photos I saw online and near the areas…read moreI'll be working however, after staying here for three nights I was very underwhelmed. Check-in staff was extremely rude. The walls are paper thin. The hotel needs some serious cleaning and updates, the carpets have stains throughout and smells like an old Las Vegas hotel - full of smoke smell. The worst of it was ordering from the on site restaurant. I ordered the $15 burger, and after taking three bites, the frozen patty was still cold. I could not eat anymore. The Jacuzzi is also closed for some unknown reason. On site water bubbler was not in service the entire time I was there, so they expect to you to use tapwater for the coffee machines provided in each room. How can you not provide fresh water for your guests? They also don't clean your room daily and blame it on Covid. I travel all over the nation and why in Iowa of all places, do they not clean your room and attribute it to Covid? To top it off, I'm in elite member with a Marriott already staying over 40 nights this year in their properties and am transitioning to Hilton as we speak because I continue to be unimpressed by their properties and lack of decent customer experience.

Beautiful property. Everything was so clean and fresh! Room was massive, bright, and sparkling…read moreclean! Pool was very nice. Breakfast was ok. Sitting areas outside to enjoy as well. Location is close to anything you might need, as well as dining and shopping options within walking distance.

Checked in for a night. Room was entered at 1:45 am. Lights turned on and left on. We rose to turn…read moreoff light and checked locks. Tried to get back to sleep only to have front desk call to ask who we were. We were notified that they weren't going to move us. I'm sure you can imagine my response to that! All in all, it wasn't handled well at all. Received excuses that basically blamed us for checking in and getting a room with two beds. I cannot believe that lack of accountability and the inability to handle this. This was my first time in years staying at a holiday inn express. This experience was so horrendous that it might be the last!