Nice property in downtown Amarillo. Very in demand. Very friendly and helpful staff considering the…read morevolume of guests during our stay. Aside from the hospitality, I am guessing the kickback hour is a big draw as well. They are also pet friendly. We were on a roadtrip to Colorado and decided to spend the night on our way back. There were 2 tour buses when we arrived and it looked like we just missed the crowd at check-in. The front desk folks were an epitome of Texas hospitality. Friendly, laid back and the ladies just made us feel so welcome. We were given 3 drink coupons each for kickback hour. Our 2 queen room on the 2nd floor didn't have much of a view but it was homey and quiet. Kickback hour was busy but staff were surprisingly very accommodating. Their margaritas will give you a buzz. They have hot food items, soup and a salad for the complimentary light dinner. For those that have not stayed at a Drury Inn before, the kickback hour is similar to Embassy Suites' evening reception, but WAY better. We slept surprisingly well, considering the hotel's proximity to the highway. We had no problems with the ac either. Breakfast was better than your typical hotel breakfast with a bunch of options. We did not get to use the other facilities because we had to head out early. This was our first time staying at a Drury property. I'm normally a Hilton and Marriott girl but I'll definitely choose Drury if there is one available in my future destinations. We also appreciate the military discount they offer. Thanks for a memorable stay!

My stay had a few positives, but overall the property felt dated and in need of attention. The…read morehotel is showing its age, and several areas could benefit from upgrades and better maintenance. One of the biggest issues was the lack of consistent air conditioning throughout the building, which made common areas feel uncomfortable at times. I also found the terrace layout inconvenient since there are no stairs providing direct access, making it less practical than expected. Unfortunately, the room had a funky odor when I arrived that never completely went away during my stay. While the staff was courteous and the location was convenient, the overall experience didn't match the quality I expected. With some renovations and improved upkeep, this hotel could be a much better place to stay.

Most folks reviewed Starlight Canyon after a weekend retreat with their fiancés, spouse or…read moresignificant other... It's that kind of place. Lol. I am the single mom who brought her kids here to share the Mesquite room on October 9-10, 2022. This bed and breakfast is located in a somewhat remote area of Amarillo, Texas. The surrounding landscape is a bit reminiscent of Palo Duro Canyon - which is just a short drive away - but not in an extreme way that the Lone Star state park yields. The view from the hot tub at 7:30PM was amazing with a glorious display of sunset colors. Robes were provided behind the bathroom door. Near the pond on the old red, white, and blue amusement park ride chair, we found a walking stick. A friendly orange Tabby cat kept returning to our front door. My 8 and 9-year-old couldn't resist petting the stray feline. We weren't crazy about the continental breakfast which comprised of a cherry turnover, Yoplait yogurt, and Tropicana apple juice so we'll pass on that if we don't stay on a morning when they offer a hot meal. Just a couple of other cons: I leave to pick up pizza in town and someone takes my spot in front of our door. Lol. Also, my stupid Sprint/T-mobile coverage was terrible here. The other accomodations definitely overrode the somewhat lacking Monday morning breakfast: quiet neighborhood, calm weather, microwave, mini fridge, iron & board, lots of programs on the TV, free Wi-Fi, walk-in shower, and private gated area with code access.

My wife and I are celebrating 20 years of marriage by going west and being spontaneous. When…read morelooking for a pace to stay, we found this, so we thought we would give it a go. We stayed in the Pinion. The positives. It's remote and really close to Palo Duro Canyon (18 minutes) That was nice. It's about 12 minutes from the Big Texan. It's in a pretty setting. The bed was comfy. We stay at B&B's because there is a level of expectation where hospitality takes over and you feel like you were being treated like royalty. This is not that place. It almost felt like our stay was a little bit of an inconvenience. The room is small and very dated, but covered in wood plank and not very clean. A lot of dust. This particular room did not have a shower and only a bath tub with the hot water trickles out. I'm not joking. It took about 30 minutes to fill the bathtub. Tip 1. Make sure to ask if the room you are booking has a shower if you're needing a shower for medical reasons or handicap accessibility. According to one of the reviews, and in their pictures, there appeared to be a nice shower in the mesquite, but we weren't given the chance to stay there. Once you get in the room, you're given two towels for the bath and two towels for the hot tub. I uncovered the hot tub to see that the water was very cloudy and it wasn't a result of the bubbles. So I put the cover right back on. They don't give you anything with respect to toiletries when it comes to soap or shampoo or lotions or bath bomb. So it really does feel like you're not being pampered. Bed And Breakfast should always feel like you're being pampered. And inside the room, you're not giving any type of bottled water, filtered water and so you rely on the bathroom sink in the bathroom tub. Which I thought was really bad. The outside of the room was covered in Pineneedles on the walkway, and so we tracked some into a room. When we were trying to get into the door, some even to get into the wheels of our suitcase. It was kind of annoying. The area is just really dated and not well kept. However, that does give it a very rustic feel and so if you're into that kind of thing that it may suit your fancy. It does have a really cute cat that keeps you company in the random deer that you will see from time to time. Overall, I'm sure it meets the needs of a specific clientele that would enjoy that atmosphere but when I go to a bed-and-breakfast, I consider myself to be high maintenance. So they certainly could meet the need a specific individuals however, it's not a place that I would really return to .

Amazing staff and a very clean and spacious room! We loved that it was pet friendly. We appreciated…read morethe breakfast options as we were on the go traveling across country.

So apparently the staff won't replace towels but will half ass replace one floor towel and one roll…read moreof tp. I asked for towels but house keeping had left so I had the option to BRING my dirty towels to the front desk (which house keeping already took) and I could get replacements. So they will come to the room but not leave shower supplies. Then when I called my phone don't work and the number on it is for another Quality inn. And then there's the Roach

Wow! We are on a 10 Day Rd. trip at different hotels and this has been the cleanest most organized…read morehotel yet. We will definitely be coming back here again. The staff was amazing at the front desk and our rooms were so nice. Everything worked like it should which was a relief. Great place to stay.!

You need people who act like they want to be there. One particular woman at the front desk was so…read morebusy she couldn't even look up from her computer, took her at least 5 min before she even looked up to acknowledge we were standing there. When she did finally look up she didn't say I'm sorry for the delay, or apologize or anything. Just looked at us like we were just an annoyance in her life at that time. She had an attitude and was NOT friendly at all! She didn't smile and was very rude! My friend asked her what time would the bar open? Her response was NEVER, again friend asked will it ever open and her response was NOPE. I will never stay there again. Honestly, we went in and out a lot and not once did we see her smile in the 2 days of staying there. It would probably be in your best interest for your hotel by getting rid of her. I didn't catch her name because she didn't have a badge on. She was working the desk on Monday the 23rd of March at 4:00 in the afternoon. I could give a description of her but maybe you can figure out who she was by the date and time. Also, if you advertise a bar it should be open. Ridiculous!!!! I'm sure this will never make it to the right people because it looks like there are a lot of complaints about the check in process.

When I tell you, this was probably my top five stays of my entire life. It is no exaggeration. The…read moreroom was impeccable. The shower was amazing! It would've been my favorite shower in over 50 years on life had I've been able to get in just a tiny bit warmer. The team at this location are the most friendly people you will ever meet. I've only been to Amarillo one time, but if I ever return, this is absolutely where I will stay.

Like going back to a more civilized day. What an incredibly hotel. I guess I will have to start…read morevacationing in Amarillo. Gorgeous hotel that is impeccably clean, but the staff is the real show, that can't be more helpful. A special shout out to Angie, who I witnessed provide specialized service to everyone in the fantastic gym and even brought me a bag of ice just because I asked if there was an ice machine in the basement. Like going back in time indeed.

Don't normally write bad reviews unless it's an absolute horrible experience, so here we go…read more First: Checkin took 30 min, the clerk seemed confused. Said my room type was oversold and asked if I could be flexible to change, so I agreed. Second: was on the 8th floor, and only 1 of 3 elevators worked. Needless to say that wait was forever, every day. Third: On my third night, the only working elevator was in "test" mode, according to the manager and was off limits, with no answer of when testing would be completed. So I walked 8 flights of stairs.....got my steps in! Fourth: received my bill via email on the morning I checked out, when I was already at my office and was overcharged by $300, due to the room type change. That was not explained to me when the room type was changed at check-in. And what is more odd as the fact that the room type was a downgrade, and I was still charged more! Fifth: I tried calling the hotel to work out. The wrong charges in the hotel. Phone line was busy, just received a busy signal. So I had to go back to the hotel in person to dispute the charges. Sixth: the hotel manager listen to my explanation and honored my original charge, which was the right thing to do. After I went ahead and told her the other issues of the hotel, she said she would just get those fixed and never apologized. The entire time I was here with all of the challenges not one staff member actually said "I'm sorry". I will never stay here and I would never recommend anyone to stay here. It's not harsh for me to say that this place operates like a joke.

We make a point of stopping at this hotel every year on our trip from Houston to Colorado. It's…read moreclean, well located, and has a pleasant bar/cafe. David gave us a warm and friendly welcome at check-in. As our reserved room wasn't ready, he upgraded us to a suite. We only discovered the upgrade upon entering the room, which was a lovely surprise. Also, bonus points to this Courtyard--fresh cookies in the lobby were a lovely touch!

Quite clean, comfortable beds, quiet, good shower pressure, and really tasty breakfast items. It's…read moredated, but as I say pretty comfortable. Nice workout facilities & great lobby w comfortable seating. You can walk to Great Texan Steakhouse.

Everything went well- easy check in. Motorcycle friendly and manger easy to work with on parking…read more Breakfast was good- clean rooms

Wonderful West TX hospitality shown here at Embassy Suites. I am truly impressed at the property…read more It is immaculately clean and the beds are so comfy. I am a convert! I love the evening snack and drink reception. The pool and hot tub were well kept. The fitness area was spacious and fresh.

Stay here about 8-10 times a year as we travel through Amarillo. That will change now…read more My wife checked into a room. Constant banging on wall, so she asked for a different room. Front desk refused, manager, Mark Argenbright refused. They said my wife was unable to move because she was traveling with our dog and they were unable to clean the room. I find this really weird. They said they could not use the room for anyone else because of our pet. But they refunded our money and now can't use the room. And Mark claims I have written other reviews, but this is my first. I guess Mark doesn't mind refusing service to loyal customers who are Gold members. I guess since they sell out occasionally, they can ignore loyal customers, but that is wholly up to Mark in this case. So, Mark refunded the room and we left. He claimed it was because I have left multiple negative reviews - which is impossible, this is my first one. It will be my only one, because we will never stay there again. Mark spoke very rudely publicly to my wife. He never offered to have engineering check the room. Honestly, I am just stunned by the behavior of a manager toward guests they obviously don't care about. As my wife left, Mark said across the lobby - "good luck finding somewhere else to stay." No problem there Mark, my wife is already at another Hilton property in Amarillo. One that cares about their customers, has a welcoming front desk staff. I've been Diamond or Gold for almost 20 years and have never been treated by a Hilton staff member anywhere like they do at Embassy Suites Amarillo.

My very favorite place to stay in the world. Ashley's service via grocery store runs so you arrive…read moreto a stocked fridge sets everything else up for success. The views are just incredible and the lodgings are so nice, and you're spitting distance from Sad Monkey Mercantile which is a fun stop for everyone.

The most gorgeous VIEW you've ever seen is at the El Coronado cabin! The cabin is meticulous and…read morehas so many creative design features! It also has my favorite Pete's coffee! The Tile and fixtures are adorable! The hot tub was meticulously kept and very private! It's such a private cabin you don't even know you have any neighbors! Thank you for such a lovely day!

You get what you pay for. We wanted to stay in the cute, colorful rooms since we always pass…read morethrough for the restaurant. We stayed at the motel farther back near the horse stables. The shower wasn't deeply cleaned, but it looked clean overall and there were no bad smells. It's very dark back there, so it can feel a little sketchy, but nothing was broken into or messed with. It's not bad -- you just get what you pay for.

I was tossed on 2 or 3 stars only because we love the steak restaurant and the experience. We had…read morestayed at the motel about 4 yrs (front section close to lobby,that looks like a western town) and loved it but this time was put in second building in back. Was very close to walking back up to lobby to see if any rooms available in front. Getting out the car the parking lot was very dirty, got to room it was clean other than the flies but guess they know of flies bc at least they had a fly swatter in room I'm assuming from Horse hotel right outside room. No offense to the horses (I owed and love horses). Swimming pool looked run down and water cloudy (didn't go in) If I had one thing to say I would say please clean the parking lot regularly it wasn't inviting especially first impression.