Cute valentines nails! Had a great time talking with my friend and I'm getting a donut after this lol read more

My Surprise Nail Spa - Nail Salons Near Me - Surprise, Arizona

If you'd like an infection requiring a visit to your Doctor and a prescription for an antibiotic, , choose this salon. I called the salon to report the issue and was given a phone number for the manager, "Tim". No response after two attempts at contact. Ive also reported this salon to the BBB. The salon has not responded to their outreach as well. My outreach to the salon wasn't intended to cause a huge stink, it was merely to let them know what had happened and for them to look at ways to avoid this happening to future clients and to better their practice. If anything, an apology. ( nothing, not a word). My hope at this point is that word gets out informing the public of their business practice and non-resolution to a ( what I call) a substancial concern. There are many salons to choose from, please whatever you do, don't choose this one!! read more

I went in for a brow wax and a manicure and the lady who waxed me was so rough and so rude and she didnt even give me a mirror to look at my brows when she was done. She didnt even ask what I wanted before she waxed me. I left without getting my manicure. I've been going here for years and never been treated like this. I won't be going back read more

Cindy always does the best job for my gel pedicure. Very clean and pretty place. Would highly recommend for nails and toes.

Can here with my daughter for our mommy daughter day today. My daughter loved her ombré nails they knocked it out of the park and gave her exactly what she wanted And the ladies next to me and beautiful nails as well. The one to my left looked like she had orange gel nails done that came out fantastic. And the one to the right appeared to be a fill of some sort. All were done with great care and the final result looked beautiful There was a slight hiccup with the nail tech for my kid but it was fine. We were give an apology and these things happen. We also came on a weekend with no appt and there was no wait..... so winner winner in my book! Also it's a new nail salon so recently built out next to Crumble Cookie very easy to miss but come great customer service! read more

My Surprise Nail Spa - Ombré nails for my kid! - Nail Salons Near Me - Surprise, Arizona

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Theft - plain and simple!!! Check your bank statements!!! I can understand the statistics of an accident (photo from March) but twice? Astronomically impossible without intent of theft!! This establishment not only is aware of the issue but refuses to be held accountable because they "didn't think she would come back for refund"! Beware this merchant is stealing the goods/service fee by accepting tip and running both charges separately and refusing to refund the customer!!! read more

My Surprise Nail Spa - Nail Salons Near Me - Surprise, Arizona

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Went to go get my nails removed and a cuticle clean up but left with my nail beds hurting and dented!!!! My nails were healthy a strong but after getting them removed here they hurt! And my manicure wasn't good at all they didn't cut my cuticle or the sides read more

they don't take they're time at all. very poor quality service. They make up they're prices on the spot and they charged my friend extra for a tip. careful girls read more

My friend & I went here as it's my regular salon, but my friend developed staff in her toe thanks to the person who did her toenails. I also had a bout of staff a while ago. Stay away. They also had cut my toenails down so short that I got an ingrown toenail & couldn't walk. :( read more

This place is run terribly. I got there at 10 and was told to wait. Fine, I was a walk in. No one told me how long I would wait. Two other people came in after me and where seated for service. It was almost an hour before I was started. The lady who did my pedi and mani was very nice. While I was there a lady came in at 10:55 for her pedicure APPOINTMENT at 11. At noon she got up and left. She asked a couple of times what was going on with her appointment and NO ONE answered her. This is an awful way to run a business. I won't be back. read more

I picked a $45 pedicure service which they stated included the callous removal and an extra $10 for gel. I expected to pay $55 and added a $10 tip to be $65. When I left I checked the charge and they overcharged me at $92. This place is a scam. Beware they will overcharge you and not offer a receipt. read more

This place was way to over priced and a horrible experience for my daughters. " They were way too rough with my youngest, and when she was done, she said she wanted to cry she also mentioned that she had a hang nail, and they pulled it, making her bleed " this place gets a 1 star from me it is outrageous how much I paid for my two daughters to get there nails done not even fake nails just a dip " restasure I will never be coming back here " it's just stupid how much I paid. read more

I got my nails done there yesterday and I got a French tip for 70$ and my nails are lifting and falling off don't go to that place it is terrible read more

Love this salon. I've had a couple different manicurists here and am always treated kindly and my nails and feet look terrific. Sonny is great to work with and Le Le made my feet soft and silky. I have brought friends from out of town to this place also and they like it. I would definitely recommend. read more

This is the worst nail spa I have been to. Staff does not listen or able to speak to you. I received a pedicure and he ground off my previous gel pedicure my nails are so thin they are painful and he did not cut down my nails as I requested acted like he didn't understand me. I had made an appointment with a specific person and was never told she wasn't available until they had me in a chair filling up with water and I still had to ask. hind sight I should have walked out. today my toes are red and painful. this was a second chance after a disaster set of nails several months ago. Huge mistake. Do Not go here over priced for very poor service read more

I've got to say my full set (done by Noel) came out pretty good but for my pedicure (done by Rosie) I was extremely disappointed. The customer service matched the pedicure job (horrible) as she was speaking with her friend almost the entire time she worked on my feet. read more

My Surprise Nail Spa - Nail Salons Near Me - Surprise, Arizona

Been here a few times and not sure why I continue coming back. All the female staff is plain out RUDE and they talk back. They just lost a customer. Don't come here if you're trying to have a peaceful experience. read more

Rude again but this time you messed up my poor toe. I wish I wouldn't have given your business another chance. Last time. read more

My Surprise Nail Spa - Nail Salons Near Me - Surprise, Arizona

DO NOT WASTE YOUR TIME OR MONEY. THEY DO NOT CARE ABOUT CUSTOMERS OR HAVE ANY TYPE OF POSITIVE SERVICE!!! Today experience started with me making a gel polish/manicure appointment ahead of time to be turned away. I was talked down to, told what I had on my nails (which I know what I get done to my nails and pay for), and talked back to by multiple employees. The lady sat back and crossed her arms. I asked, so you are or aren't doing my nails. The lady next to her said no, she doesn't know what you have on your nails. I told them again, and how my regular nail tech does them; and she told them you should go back to that lady cuz that's gonna take too long and we're busy. Awful customer service; I'm surprised people still go there. It is hit or miss on good/quality work, but overall the customer service is the worst I've experienced at a salon. My daughter and I have each had a bad experience, but chose to give them another shot. Not a good idea. The way they speak and treat customers is completely unprofessional. Giving them any continued business would be a joke. It needs to be checked by the health department and shut down!! read more

Fun environment and educated staff. Will be back even if the own is rude to his employees.

Had my nails done & got the worst set i've ever gotten. The guy was nice but the nails were so bad :( I asked for skinny square w french tip, simple... When I asked if I could get them fixed I was given attitude about it :/ would not recommend unfortunately. read more

My Surprise Nail Spa - Nail Salons Near Me - Surprise, Arizona

Made an appointment for 3 PM and I sat there for nearly half an hour before I was taken. It took over two hours to get a mani pedi. When I asked for them to fix the shape because it was poorly done she lectured me that it was my fault for not speaking up earlier. A waste of time and money especially when they are rude. Do not recommend this business--they're also very poorly talented and have a lot of confidence to lecture the customer when they can hardly do a basic manicure. Take your money elsewhere! read more

While in town visiting I needed two gel French manicure finger nails repaired. I was a bit concerned with the three star review, but went in. They got me right in and did a fantastic job and were pretty darn quick. The salon was a bit aged, but clean. I was only charged $5 and was pleasantly surprised by my experience. I would go here again. read more

3 nails came off. 2 days. Horrible job. Went in two times. No one to fix. No customer service. Was told too busy to fix. Didn't care one bit I was unhappy. Been going for years. Sucks to know because busy I did not matter or to figure out how to make right. Really upsets me. I'm really loyal and this seemed like just not a big deal to them. So. Went to Lush nails down street. She got me right in. Fixed the issue. All of them. read more

Do not go to this nail salon!!! I got a nasty toenail fungus on both of my big toes. I contacted the salon to notify them only to get treated badly. Unacceptable behavior!! read more

Not too impressed. They cut my nails down with clippers without asking. I did not want them cut down. I got dip powder on my hands, but powder hardened all over my fingertips. They tack on a credit card fee without notifying you. It wasn't until after the fact that I noticed a tiny sign amid several others near the register. read more

Worst customer service ever I had previously called to see if I can go in or had to make an appointment the man that answered told me to come in bring a picture and they could do pretty much anything and maybe it is because I wanted an hour before they closed. But they weren't busy. They were sitting around They just didn't want to do my nails first they tried to send me across the street I sat down to do it everything I asked her to do. She said she could not do it I said, why did he tell me he could do anything the lady said there's only one man here that answers the phone so she asked him he said oh no, I never told you that you must have got the wrong number so I pulled out my phone, it was for sure their number it was nothing but a hard time for the minute I walk in there I will never go back he lied & basically called me a liar, but when I proved he was a liar of course they talked about me in the language I just walked out sad I had to prove myself when I'm the one paying to get proper service! I know from looking at all the reviews I should've read all of this before going in I see I am not the only one horrible customer service is what they're known for read more

This place is horrible!!!!!! Please don't waste your time or money here ! Very rude people very horrible service and very overpriced

I have been going here for years.Mary does my nails and they are perfect every time.They are reasonable toi for the service ,they provide great place. read more

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The gentlemen that did my pedicure was very detailed. I've been to a few places up and down the block. They all charge the same amount for a pedi, so it comes down to service. He didn't rush through my pedi to clear out the salon. There was a wait but he communicated with each person and gave a wait time. read more

I saw a lady come in to have her ONE nail repaired and they treated her HORRIBLE while I was getting nails done. I have never witnessed such horrible service. I will NEVER return to this nail salon. If that is how they treat returning customers, I could be one that gets treated that way. They were rude to her, Read other reviews apparently this is normal practice for them. read more

Ended up with short nails, once again those who can't speak English decide what you want and that's what you get. Why have fake short nails? Crazy, When I left I asked for change for a 20 they only give $5's no 1's they will round the tip up for you. I'll never go again and it's close to a great gym oh well if I wanted short nails I wouldn't spend all the money on acrylics, I'd just paint my real nails! Also watched a girl who had an appointment wait 25 minutes while they took walk-ins it's pointless to make appointments they just make you wait longer. read more

This place is terrible. Came in a couple weeks ago and wanted a full set, after waiting 10 minutes, (No big deal, i didn't have an appointment so I expected to wait) I sat down and the tech started prepping my nails. We picked out the shape, length, and color palate when a woman walked in saying she didn't have an appointment but wanted to get a pedicure and fill. The tech then asked if the woman "Do you want me and not any else?" The woman replied "No, I'll take whoever is available and I can wait, I have nothing to do today" I'm guessing the woman was a regular. My tech then got up and went to start the woman a pedicure basin and said she'd be right back. A couple minutes later a man walked over and told me that someone else would be with me in about 15-20 minutes. I was absolutely floored that I had already waited AND started my nails but was being pushed to the side. I said I was just going to leave and the man just said oh, ok. This is NOT how a business should be run. You should treat each guest like they matter. I will not be returning and I will never recommend this shop. I will make the extra drive to my normal salon where they know customer service read more

Nice clean nail salon. They were busy but had enough people working to keep up with the demand. They did a great job & people were nice. Have to change my review, last time we were there a roach was running all over the store and they didn't do anything about it until we got upset about it. read more

It depends who you get, the first girl who did my nails did a great job, they were perfect. However she also gave me a pedicure and although I chose the most expensive pedicure the massage was very short. I went back and the second person to do my nails didn't do a great job, the acrylic is lumpy on 3 nails. I didn't get a pedicure the second time based on not being thrilled with the pedicure the first time. With so many nail salons to choose from I won't be back. read more

Violet was great. It was my first time getting a pedicure and she was talkative and fun to talk to. My feet weren't pleasant but she was very happy to do it. And my feet feel very soft now definitely recommend read more

Visiting my son in college found this hidden gem of a business . I will have to say the best pedicure I ever had . It's a must when I come to visit . read more

I have always gone to Cindy. It's very nice place and she does a good job. I just went in to get the powder and Cindy asked how I liked the color. I told her I liked it and will like it even more once it is buffed and shiny. It was just small talk. Her husband, who also works there, was sitting at the front desk. He hollers over to me and asks me why am I tripping? I said what? He repeats, why are you tripping. I said huh? He repeats it a third time. He asks me if she has done my nails before and of course I said yes which he knew bc I have been going there a while and even gave her generous Christmas gift. I was so taken back at how rude he was and what he said. I will not ever go back there. You don't expect to be spoken to like that at nail salon. It was so unprofessional. I still have no idea why he reacted like that. It was very weird and awkward. I hope he thinks about how he speaks to people bc anyone else would not have been as polite as I was. read more

Best nail Salon in Surprise. I have been to several and I am sticking with this salon.

DON'T get a pedicure here. Waste of money. They don't put any elbow grease into scrubbing your feet they just give you two light scrubs on the bottom and two on the side of your big toe. I have been here plenty times now to know I will not ever come back. Even though they are just down the street from my house. Manicures are good they really massage your hand and get off the dead cuticles but I'll be trying the salons across from them. read more