Worst experience ever while trying to shop for eyeglass frames. If being treated like a criminal is your thing, go for it. My 2nd visit to shop for frames is my last, as I was treated rather poorly from the second I arrived and it only got worse thereafter. Be warned that perhaps you should consider it a privilege to be allowed to spend your vision dollars there. read more

The doctors and techs are great, but front office staff just terrible. I was told my contact fitting was not covered - when in fact it is but they are out of network. Clarified to them there is a difference between the two. Took them over 2 months to get my contacts. I know toric xr take a while, but not 2 months. Will not return. Too bad because Dr. Ritter is great but their unethical practices are just a big red flag. read more

Easy scheduling. Short wait time. Quick exam by the assistant and OD. Was advised that my prescription would not be changed by the doctor unless I had purchased my glasses from them. Is that professional? They need to inform the customer about this policy before scheduling an appointment. I informed the receptionist that I was not planning to return for another appointment. read more

I had my eye exam then ordered new lenses for my current frames. They said it would take 10-14 days. I get a text from them saying 'your eyeglasses are ready for pickup, click the link below for hours' I go in on a Friday afternoon, place not that busy. They ask, "do you have an appointment?" I reminded them I was only there to pick up lenses. They give me a dirty look and a lady in the back yells, "he cannot get an adjustment" at the top of her lungs. Exceptionally rude in my opinion. I understand with the pandemic they need to stay safe, but NOWHERE do they mention you have to have an appointment to do anything there!!! At least put it in the text you send out. They have a very uppity attitude at that office anyway - I am looking for a new provider. I like the Doctor but her staff needs to learn more about friendliness and customer service asap! read more

What a joke of a business. Was told that my glasses would be sent to my house in 2 weeks or less. 2 weeks came and went. I called and then was told that the glasses were there at their office waiting to be picked up. I had to schedule an "appointment" to come and pick these up.... but I could not come by today because it was more important to take over 30 minutes to clean and sanitize the office instead of giving me my glasses that I had already paid for. Their attitude was disgusting. Was like they were doing me a huge favor instead of being the customer that I AM!!! When I went the next day to pick the glasses up, I was handed the bag and sent on my way. So why could they have not done it when I was in the area since they were not going to fit them anyway??? read more

My kid was having problems with her vision, so we went here. Great staff, and beautiful offices/lobby. I'd say it's a lovely place. Stylish glasses, and helpful staff. Recommend for exams! It isn't in an inconvenient location from where I am. read more

I dropped off my safety glasses prescription March 1st and was told it would take 2-3 weeks. I called 2 weeks later and was told, "It's a good thing you called, we're getting ready to shut down for two weeks due to the pandemic." Now mind you these were safety glasses needed for my essential job which I went without for the last three months during the Pandemic. I started calling in May and was told ,"no they are not here, I'll check on the status of them and we'll call you back." They never called and the following week I called again the lady assured me they would be expedited within a week and that they would call me. Once again...no phone call. My FOUTH phone call to them I had to clarify my VERY simple name numerous times just be told I was not in their system, this was the first week in June. I called today and was told my glasses were in but that I had to make an appointment to pick them up or they could mail them. They had nothing available until the following week. At this point I just wanted my glasses. I called them back and said I wanted to pick them up. 15 minutes later I had my glasses and it's a good thing I did...the address on the package was wrong! read more

The staff here was friendly, helpful, and prompt. I did not wait more than a minute to be shown into my appointment which was great. My annual eye exam went smoothly and the doctor explained things to me before and during. The office itself feels a little old and could use updating, but that did not negatively impact my experience. read more

Highly recommended, especially if you have VSP. I got out of there with an exam and with a year's supply of contact lenses for a little more than I was paying just for the exam elsewhere. read more

This has nothing to do with the eye dr herself & everything to do with her staff!! My husband had an appointment scheduled for the end of Dec.. The morning of we received a phone call stating the Dr had an emergency & needed to cancel his appointment (ok understandable) the lady on the phone promised a phone call back by the end of the day to us stating she could possibly get him in later that day regardless would definitely get him in prior to the new year as we had explained to them we needed it before Jan 1.. Never received a phone call from anyone.. Finally I called them & they couldn't accommodate him at all not on Dec.30 or Dec 31!!! We explained that it would be a quick well visit no glasses or contacts needed.. They claim the dr was booked.. I said can't he come in for the last appointment it'll literally be a 5 minute appointment.. They said no.. Office manager gets on & says same thing except claims the "fill in" is getting ready to leave at this very moment! Hmmmm funny your other person informed me you were "booked all day".. So there solution is for my husband to drive over an hour away for their negligence! Instead of staying an extra 10 minutes to accommodate him since it was their fault & neglecting to call us back.. We found a wonderful new Eye dr at Patty's Vision right down the road!!! read more

The staff was friendly and very helpful. They kept me informed in regards to getting my contacts in even when they didn't arrive on time. Overrall, it was a great experience. read more

Very polite staff. Extremely enjoyable experience and good pricing. Highly recommend.