Knowledgeable practitioners, great location, and even better service. Will be returning in the…read morefuture!

Very competent staff. I can think of few things more important to get right than eyesight, and…read morequality durable glasses. The cost may appear a bit more than a chain optician, but the value in terms of personal service makes it a bargain. I fell and bent my frames and they repaired it for free and did a great job.

Wow! I'm just discovering their Yelp!!!.. I've been seeing Dr. Kristine king since I was 18 & I'm…read more40 now, the customer service is always kind, patient and genuine including the staff. I would hands down no hesitation recommend her or her husband they both value their customers in every aspect. The office stays clean, keeps good magazines, very thorough with the patient care and treatment. I've never had an issue except when they retire because I know nobody will be as wonderfully genuine and knowledgeable and honest as this office across the board have been!

I trust these people with the the thing I fear losing most, my eyesight. Always in great hands, no…read morematter the staffer.

This location and its people are so amazing it's hard to know where to start. I am a following…read morepatient from when they were in PG mall. Mainly, due to the staff truly being the BEST. They are always there if you need anything.. I went in today for my normal exam and eyeglasses benefit. Everything seemed great and insurance seemed to be processing normally till the bill hit. For some reason my second glasses benefit wasn't applied leaving to a higher bill than expected. Ms. Dawn, I believe she is the store manager. Spent close to 2 hours to resolve the situation all while still welcoming other customers and taking care of all the extra things that popped up. All while keeping a positive attitude. I could tell just by watching the other customers that they adore and see top notch service that this team provides. I will keep recommending this place to anyone that listens and really hope this encourages others to give this location a try.

This is the team that used to be in the PG Mall. Again, I highly recommend them. I went yesterday;…read morethe location is beautiful! I am VERY afraid of that "puff of air" portion. The technician was thorough, funny, informative and kind. The doctor was much less rushy than before. She took her time and was super knowledgeable. The salesperson was kind, information and took her time with me. I had a great experience and will surely return.

Phone etiquette is horrible. Whoever answered the phone was Rude, Condescending and Sarcastic. I…read morehad a simple question about my frames and the gentleman barley wanted to assist. I'm glad I didn't utilize their services!

My frames snapped and was literally falling apart. When I purchased the frames, i decided to buy An…read moreextra frames because I them so much. Called several places and they said we don't put in lens in frames that were not purchased from us. Wow, I decided to do some research and I found Frame Mender, I arrived and the young man was polite and took my frames and replace the lens within 30 minutes. BTW the price was reasonable. Thank you Frame Mender, you made my day. Thanks for having your business in the community.

I live in Mount Airy, Maryland and I won't go anywhere else for my optical needs. It's a good solid…read morehour for me to travel to see Dave but I won't trust anyone but him. The last couple of years I've been pretty rough (unintentionally) to my wire rim glasses and every time I travel to Brewer and Marshall Dave saves the day. I highly recommend purchasing your glasses there, they have lots of glasses to choose from and if you can't find a particular brand or style Dave will order them on the spot. I've been going to Brewer and Marshall since the early 90's. Matter-a-fact I'm going today to get a brand new pair. A great value especially considering all the customer service Dave and his team does to help in keeping you seeing clearly 24/7.

Excellent service, high-quality workmanship. They don't have to send glasses away for someone…read moreunknown to repair and return on an unknown date. It's now my go-to optician.

I moved and I go all the way back home (450 miles) when I need eyeglasses so that I can continue to…read morework with Renee in optical. She is amazing. My service is personalized. She is knowledgable. I trust her implicitly to give me the best information. I don't know much about any other part of the practice currently.

I hate to do this, but I need to stand on business…read more I wish I could give them 0 stars for the level of half-assed service that this location has operated under. So, for context, this was the first location that I prescribed to after getting another vision insurance plan, and following a positive relationship with the College Park store, I thought this was going to be much the same since my previous prescription was already in the system. However, when I got to the Greenbelt store for an exam, the first experience I had with Dr. Monica Cross was horrible. I told her during that exam that Acuvue contacts were uncomfortable, and that I would prefer soft gel contacts like BioTrue, because they fit more comfortably. Not only did she literally say, "I don't know what that is," but she recommended that I use daily contacts, which makes no f*cking sense because I've been using monthly contacts since my early-to-mid-20s with no issues. Instead of hearing me out and giving me that brand, this MF gave me the Acuvue trial pair and didn't tell me (she only told me it was a monthly pair). Mind you, I used my insurance to pay for the trial, which means you automatically have to pay for the contacts as well. The front-desk attendant didn't even tell me that those were the contacts, and then rushed me through the payment process to get me out of there. When I returned to retrieve my contacts, it was Acuvue, the same brand I told her not to give me. I was already dealing with the trials being uncomfortable, and I couldn't say anything because I would've had to wait another month to see Dr. Cross and argue with her again about it. What made matters worse is that the two months I've had with this weak-ass prescription and these uncomfortable-ass contacts have been one of the worst experiences I've had in at least a decade. My eyes would turn red under bright lights; they would dry up fast, and accidentally falling asleep in my contacts (which occasionally happens due to my crazy work schedule) would immediately cause severe eye pain. I tried calling in last month about the issues; that's when I found out that not only would I not be able to see her for another month, but all of my vision insurance was used up on those contacts I didn't want in the first place. Just this Saturday (Labor Day Weekend 2026), I called the store to let them know about my issues after an extremely painful movie experience the night before. When I talked to the front desk attendant, I told her about my infection and asked if I could get the drops my College Park doctor gave me 3 years ago (which should be in the system, but the last trial erased my information from that store). The attendant acted like she saw the system and asked me about BioTrue, which was not the drops. When I arrived at the store to ask if it was the right one (because I wasn't paying for shit unless it was confirmed), Dr. Cross came out and gave me an improvised assessment, only to recommend yet another brand that I had to buy somewhere else, with only directions not to wear glasses (no shit, Sherlock) and "Call her on Monday.....wait...Tuesday" to let her know if it improved. And guess what? It's Tuesday (September 8th), and she's not even working today. When I called in to try to get my message relayed to Dr. Cross, I was put on hold for a while and was never called back. This store is terrible, and the fact that they (in some way) have me tied to them until my insurance renews is unacceptable. So, if it's going to hurt my wallet, I'll make it hurt all of us Moving forward, every negative experience will result in me updating these reviews with a 1-star rating, and I'm going to tell everyone exactly why. Maybe reading your fuckups can improve the store's service, since listening is clearly not their strength here. Patients should not have to deal with severe eye pain and consistently inaccurate diagnoses because "you said what you said." I'll forward my services to another location when I get the chance to do another trial.

I was 15 min late to an appointment which I thought I was actually 15.min early too…read more Stood for several minutes watching people in office chit chat with each other. When they finally came to the door I was told or you missed your appointment we can reschedule you for next week! I asked to ask the doctor if possible I'll even wait to have me fit in. She wouldn't even ask. Not sure why Costco has them their when they do not have Costco like customer service! Just my opinion

Tough to rate. I would give the actual eye exam 5 stars. I felt it was very thorough and complete…read more Excellent care from the doctor. The reason for a less than five star rating is for the other customer services type of things. The first text message to fill out paper work had an incorrect link in it. I showed up on time for my appt. but they were running about a 1/2 hour behind schedule. I was given a call to say that I would get an email to confirm my appt, but never got the email.

I've been coming to this location for over 10 years. Dr Gerald Thompson is my Optometrist. Now his…read moredaughter Dr Kathryn Thompson is the owner though I still see Dr Gerald Thompson. Plus all of the staff are friendly and helpful. I recently had a problem with my right eye which scared me. I woke up with sticking and tears streaming from my eye and I had problems seeing clearly from that eye. I thought it would soon go away but it didn't, it actually got worse. The following day I went into Thompson Eye Care but Dr Gerald wasn't there so I saw Dr Kathryn. She was super helpful and gentle with my eye. She ran thorough exams and explained everything she was doing. By the time she was through my eye felt a bit better and she called in prescription which I picked up that night and I was told to return the next day. The following day my eye felt better but still had the same symptoms this time I saw Dr Gerald who greeted me and told me Dr Kathryn apprised him of my problem. He ran a couple tests and took photos and he explained what he was seeing. He asked me some questions which made me realize that I had wiped my eye with a tissue and it scratched my eye. This caused the discomfort and an infection. This is the reason I have been coming to this place for my eye care. This father/daughter team is super able to make me feel taken care of. Over the years I have had my eye problems handled effectively, they are both patient and helpful. I actually know a couple of neighbors who also come here and they both love their services.

One of the nose pads on my expensive sunglasses broke, and I went here knowing they had an in-house…read morelab. The optician who unlocked the door after I rang the bell said he would check to see if they had the parts. When he didn't return immediately I knew they did, and that gave me time to appreciate the extreme covid measures: wide distancing, universal masking, hand sanitizer on every counter. 10 minutes, $10, and my cherished Zeiss shades should be good for another 20 years. I'm a fan!

My fix took 35 minutes. The connectors were jacked up!!! BUT this is THE best service &…read morecraftsmanship in the DMV!! No joke I've received their help for years. Please use this service. I like the Riverdale & Laurel locations!!!! Excellent value, quick fix lives up to the name !!!

Great service. They will fix glasses that retail Eyewear stores wont or cant. Service done while…read moreyou wait in less than 20 minutes