If you have a screw lose in your glasses, if you need new nose pads and any simple job, they'll fix…read moreyou up for free

Outstanding office staff, friendly and efficient and Dr. James Frangos is top notch, I was very…read moreimpressed with him; he did a very thorough eye exam on me and explained every thing. Ken Cayer Dover NH

Dr & Vince both are excellent! I truly never thought I'd be able to find progressive lenses that…read morefit comfortably but today I came home with a pair that fit PERFECTLY! Cannot say enough how great they are here. Additionally they're very committed to serving veterans & Vince spent several sessions getting my husbands VA issued frames fitting beautifully. These guys are great!!!

In town visiting my parents and first night there, my glasses got bent a little. Found Whitehouse…read moreand they were so nice and amazing!! Fixed my glasses and even fixed the other side that was loose. I tried to pay, but they insisted it was free of charge! My vision center in Arizona is nowhere near as great as this place is. Definitely check it out!

New patient. Called and emailed about confirmation for an appointment. No call back, email, or…read moretext. I'll find someone else.

Dr. Aslam is amazing! Every experience we have had with her has been informative and we've felt…read moreheard. She really is interested in you as a patient and as a person. Between my own appointments and those with my children I have seen all the practice doctors and would recommend that you ONLY book appointments with Dr. Aslam. I wish she had her own practice outside Dover Eye Care. I have had so many frustrating experiences with the rest of the staff over the years and am finally cutting ties. You need an appointment for EVERYTHING at this practice but I am not sure why because they NEVER take you at your appointment time. I have never waited less than 20 minutes past my scheduled appointment to be seen.... for ANY reason. Picking up new glasses (if they actually call you to let you know they are ready), appointment. Need an adjustment on your glasses? Appointment. Need to pick up contacts? Appointment. Need to drop off glasses to be worked on while you do other errands? Appointment - even though they tell you you can just drop them off and chances are they won't call you to let you know they are ready. Multiple times I needed to stop by before closing time and the doors were locked more than 5 minutes before the posted closing time. Their automated notification system is a joke. Receiving notice that contact were ready DAYS after I had picked them up. And, I only knew they were ready because I was at the office for another family member and asked if they were in. Their system for "appointments" for glasses pick up, fittings, glasses selection (or other non-doctor reasons) is mind boggling. Your name is written on a dry-erase card and disappears into the back rooms for at least 20 minutes while people who came in after you (who also were given dry erase "appointment" cards) are seen first. Many times I have asked for itemized receipts for insurance purposes. Their standard receipt is just that you paid x dollars. It has taken multiple phone calls to get the office staff to provide what other doctor's offices initially provide. If you value your time and being respected as a patient stay clear of this practice.

Very professional and efficient! Check in and out is quick!…read moreHighly recommend! Quality of care is exceptional!

I'm diabetic and go in once a year for my exam. My appointment was scheduled for next Friday. They…read morecall to tell me the doctor won't be in that date and needs to be rescheduled. Next available appointment is Dec 18th. Are you kidding me??? Nothing available for 6 months, no waiting list to put me on.

I will never go back there. They have very out dated equipment and the doctor was very rude, not…read morefriendly at all and didn't explain what was going on. They said they took my insurance, but when it was time to pay they wouldn't submit it to the insurance company, they said I had to do that. Just a horrible experience. If you're looking for a good eye doctor in the area go to McLoughlin Family Eye Care in Newmarket! Very friendly staff, wonderful office and overall a better place.

I've been a patient for a long time. I originally was going to the Laconia location and then…read moreswitched to the Somersworth location when I moved to Maine a year and a half ago. Dr. Guarino is an awesome, nice doctor who is the only reason I'm not giving one star! I've had no issues coming here until recently in Somersworth. The office staff is rude and dismissive. I've been a patient with no issues all these years, but because I had an issue getting to my appointment once (paid the $75 fee for no 24 hour notice) and then unfortunately got hit with a migraine so bad it would have affected my eye exam on the day I was to go to my rescheduled date, they wanted to charge me $75 again for no notice. I argued that it wasn't something I could get a 24 hour notice for, that it hit me hard and was making it hard to use my eyes. The response I got was as if I was this ongoing problem patient that has always caused them nothing but strife with wasting the doctor's appointment times. That "it's extremely busy here and I don't have time to argue with you. I'll look in your file and see if I can cancel the fee but I'll have to put a note in your file to have you pay up front before your next rescheduled visit because you've canceled twice with not enough notice." Seriously?! Like I said to her, I've been a patient with no problems with appointments for years and the moment I'm not perfect I get a note in my file to pay upfront?? Horrible way to treat a loyal, long term patient who never had issues with appointments beforehand. I'm already looking for a new doctor because that's BS treatment. Completely unprofessional in the way they speak and treat patients. Dr. Guarino, reviews on google are also in agreement that it's clear I'm not alone that your office staff are driving away patients which is sad considering you're such a great doctor. Office staff play a very important role for doctor visits, they are the ones who deal with patients the most, they reflect on a bussiness. You can be the best doctor ever but it doesn't make up for being treated like dirt by your staff. My loyalty only stands when respect and consideration are involved by all people who are supposed to be caring for me when you aren't around and your office doesn't care. Good luck!

My experience was identical to the other 1 star review. Dr. Guarino is fantastic. Clearly cares…read moreabout his patients, explains everything fully and is very thorough. Office manager Jennifer is rude and condescending, talks down to you like a child and talks over you on the phone. For the sole reason of having to deal with her my family will not return. It's unfortunate for Dr. Guarino that she is chasing patients away from his otherwise excellent practice. The other office person (Carrie) was a pleasure to deal with but I will not give my business to anyone that treats me or my family this way. If Jennifer leaves the practice I will update my review to 5 stars and my family will be loyal customers/patients again.

My whole family has been seeing Dr. Lafreniere for over 10 years. He is kind, patient, and…read moreunderstanding. He has always been wonderful with my kids even when they were little and nervous. His office staff has always been friendly and helpful. I am a contact lens wearer, and he is always up to date on the latest developments and best new lens. He also price matches online which I love because I have the convenience of buying directly from my doctor, and the relief that I'm getting the best prices.

Definitely sub par opticians, there seems to be a problem with opticians in this area…read more They changed my prescription from what Doctor had written and did not tell me. When I put the glasses on I could not walk out because the change knocked off my sense of balance. They also cleaned the glasses with a filthy rag. Mistake was fixed and glasses on second attempt were fine, but why did they change prescription without checking with me or my doctor.