I've had good experiences here in the past, but my most recent visits were very disappointing. I…read morehad to switch to progressives, which I struggled with, and eventually it turned out I also needed prism correction. The office only covered the cost of one set of replacement lenses, even though the prescription was still incorrect and prisms could have been included from the beginning. When I raised my concerns, their response was: "Maybe Walmart will have cheaper lenses." That was unprofessional and dismissive. I won't be returning.

.just cant say enough about this establishment From.making…read morean appointment on the phone To being greeted and screened. The vibe inside was very chill in a great way So greatful and appreciate the care from the tech.the dr and optometrist. Great personality. Transparency about everything Could not ask for a better experience. If you need eye care this is the place to go

I am shocked to read the (couple of) negative reviews here. This is the best optical store I've…read moreever been to, both in Boston and New York City. John is so sweet, kind, cooperative, helpful (on and on), and Dr. Shah is thorough and kind as well. I can't fathom someone feeling "degraded" or having any kind of negative experience at this store.

Wow! My partner needed glasses in 24 hours for an event. Searching for someone who could manage the…read moreexpectations of a rocket scientist is not easy, but we found the utmost professional in John Bejakian! He made the glasses in 24 hours and they were perfect. Not only perfect, but John patiently stayed at least an hour after closing with a science geek and perfectionist to get the glasses exactly right! This is not typical perfect, this was unflappable extraordinary above and beyond excellence and professionalism, perfect! If you need glasses and your seeing well is paramount to your work, see John, he will give you exactly what you need! If I could double his stars, I would!

Dr Mayo is an excellent optometrist and has a friendly and professional staff. Her practice is…read morelocated in a convenient part of Exeter and has plenty of parking. I highly recommend Mayo Family Eye Care!

I continued going there after Dr Mayo bought the practice from Dr Erdman. The new establishment is…read morea much-needed facelift and a big step up in both accommodations and services. Examinations are thorough, they go over everything in great detail and answer any and all questions. I moved to Maine but continue driving down for the excellent service and of course no sales tax as glasses are expensive these days.

Great dr fast service clean pleasant office Took care of my…read moreconcerns within a day......................thank you

Dr Bartolini, my ophthamalogist is great. She has done an absolutely thorogh job of diagnosing and…read moremy problem and taken appropriate actions to maintain my sight. However, in July 2025 Dr Renee Lynch gave me a prescription. I ordered glasses online from glassesusa. Result: bad right lens. Eyesight optitian verified lens was correct. Rescheduled with Dr Lynch however, appointment not needed because online chat bot implied Dr Lynch put the wrong number in the Axis for right eye and they would give me a new prescription. I got new July '25 prescription with correct Axis for distance. When I asked for the Progressive version of the same prescription they gave me a copy of the prescription that dr Lynch did back in 2024. After communicating with them to get this situation corrected I suspect that their voice mail to chat log system is a cumbersome, impersonal obstacle to good communication. And for the past two days when I press 7 on their answering machine it goes back to the beginning menu. I suspect that the eyesight of the Eyesight CEO needs to be refocused. A simple apology from Dr Lynch would be a good place to start.

If you have a screw lose in your glasses, if you need new nose pads and any simple job, they'll fix…read moreyou up for free

Outstanding office staff, friendly and efficient and Dr. James Frangos is top notch, I was very…read moreimpressed with him; he did a very thorough eye exam on me and explained every thing. Ken Cayer Dover NH

Dr & Vince both are excellent! I truly never thought I'd be able to find progressive lenses that…read morefit comfortably but today I came home with a pair that fit PERFECTLY! Cannot say enough how great they are here. Additionally they're very committed to serving veterans & Vince spent several sessions getting my husbands VA issued frames fitting beautifully. These guys are great!!!

In town visiting my parents and first night there, my glasses got bent a little. Found Whitehouse…read moreand they were so nice and amazing!! Fixed my glasses and even fixed the other side that was loose. I tried to pay, but they insisted it was free of charge! My vision center in Arizona is nowhere near as great as this place is. Definitely check it out!

A shout out to Karen today! I recently received new glasses but could not after two attempts get…read morethem to stay up on my nose. Karen checked out my old glasses and came up with the answer, Had them on for three hours and they are right where I put them. She spent the time, found the solution and has one happy customer. Thank you so much.

OK, I know what you are thinking. Walmart for eye care? I felt the same way and I have to say…read morethat I owe Walmart an apology. Up until 2 weeks ago, I would have never thought of going to Walmart for vision issues. I ranked it right up there as if they had surgeons on staff (would you go get your appendix out at a place like this). I was completely wrong. This office has just about the same modern equipment as my previous optometrist minus the very expensive Opto-map. Initially you sit down and get checked for glaucoma, initial prescription measurement and some other device. In the main room, he broke out all the fun stuff from the funky eyeglasses to a huge assortment of headgear, lights, hand held lenses and charts. Overall I was in the office for over a half hour. This visit was way longer than my previous doctor. What was nice is that he explained every step he was doing. Overall, I felt as though I received more than I paid for. Excellent! I know for a fact that every aspect, angles, inside/outside of my eyes were checked. Wow. I never left any previous doctor with this feeling before. The outside staff is a bit bland on their customer interaction but guess what, I kind of liked it. No hand holding, hovering, forcing you to buy the most expensive stuff. He pushed the script to me and began to process my initial contact order. I had to ask him to buy glasses on top. Nice! NO Pressure! Overall the pricing is excellent. Copay, contact fitting, 1 pair of titanium, transitions, full scratch/glare protection, another pair of Safety Prescription glasses and disposable contacts for....$680. I don't know about you but if you go to some doc's that is the cost of 1 pair! I think I paid 500 bucks for my previous pair of glasses. Thank you WalMart. I will be going to your Vision Centers from now on. You helped me realize how much the markup is on glasses. Opto-map? Quick comment. It's a costly machine which takes a picture of your retina for the doc to scan on a PC's display. Much hype but insurance usually doesn't cover it. This doc uses light and lenses to peer into your eye and inspect the retina. Same thing, old school. WORD!

I had been going to Walmart's Vision Center for a couple of years when I decided to try a…read morecompetitor. I had been happy with Walmart, but just curious about this other place. What a mistake! Walmart Vision Center is the best! Best customer service, best prescription glasses and they have a great selection of frames. I need bi-focals, and the glasses I get from Walmart have the reading portion perfectly placed. No thought involved when I need to see something close up. The competitor? Went back to them 3 times for them to correct them and ended up throwing them in the trash and coming back to Walmart. Oh, and did I mention great prices? That too.

There are 29 posted YELP reviews for this Optical establishment. 25 of them are five star reviews…read morefor Tom Collins (previous owner) and his staff who ran this business for many years. They were loved by the community and their customer care was impeccable. Tommy could deal with anyone... even a few crabby dissatisfied customers but he was ALWAYS able to work with EVERYONE and he always took the high road. These reviews were well earned by HIM. The establishment was bought out by Christina and Enrico Palmerino several years ago now. They also own several other local Optical shops.. one is in Brooklyn New York. Since they took over in Newburyport the new business has received only 4 yelp reviews... 2 (5) star reviews and 2 (1) star reviews. Where I am from this is a significant red flag showing that this business needs improvement. It is also sad that Chrisina and Enrico did not wipe out Tommy's reviews because he and Dianne and several other employees worked very hard for those reviews! They should not be inherited they should be earned! My experience with the new owners has been rocky and unpleasant. The acting manager Clark Goodwin is a big part of the problem here at this business. Clark is moody, dismissive and he talks down to good customers. I returned 2 pairs of high end glasses three years ago and he was livid with me and he behaved unprofessionally towards me. Clark Goodwin sadly is the antithesis of what Tommy Collins was! I want to warn ALL of my disabled veteran friends , my healthcare friends ( retired RN here) and all the wonderful seniors in the area to take your business somewhere else. This company has no heart... they are a family of millionaires who could care less about customers and providing quality services to the residents of Newburyport. I really miss Tom Collins and his staff ... I just wish that Tom had screened the new owners more carefully. Buyer beware... this establishment is a greedy wolf in sheep's clothing. Do NOT trust Clark Goodwin with your money or your time. He should get out of the eye wear profession and maybe consider a new career in the Dept of Corrections. The prisons need employees with lousy dispositions like Clark. Good Riddance Market Unfair Optical! I cannot wait until the day that I drive by that shop and a new shop is there -one that actually cares about eye care and about HELPING customers in downtown Newburyport !

I took my glasses in for an adjustment. The new owners told me they could not guarantee that they…read morewould not break my glasses and told me I would need to pay $100 should they break them. I explained that I had purchased the glasses from them less than a year before. I was told they have no way of knowing whether or not I was telling the truth. Their records are incomplete. I adjusted the glasses myself. They insulted my integrity and demonstrated their incompetence.