Horrible experience. Absolute waste of time. The store is a…read moretotal mess with items piled up everywhere, but that's her problem. What shocked me was her attitude: the moment I tried to pick up an item to look at it, she immediately snapped "NO!" at me. She literally forbids customers from touching anything, rejecting every single inquiry with a rude "No." It creates an incredibly uncomfortable and unwelcoming atmosphere. To top it all off, the prices in this disorganized hoard are completely detached from reality. Paying premium prices to be treated with absolute hostility in a messy, empty store is ridiculous. Do not waste your time or money here. Avoid this place at all costs! UPDATE The response from the owner, Chelsea, is an absolute fabrication. Her claim that I was "going through her personal belongings behind the counter" is completely ridiculous and utterly false. The items in question were sitting directly ON TOP of the main sales counter, thrown into a disorganized pile in plain view of anyone entering the shop. If these were truly your "personal, not-for-sale belongings," why on earth were they left piled up on a public retail counter? This is a desperate, made-up excuse to cover up your hostile and completely unprofessional behavior. Furthermore, you did not "politely explain" anything. You repeatedly snapped a single word at me: "NO!" - treating me like a dog that had wandered into your yard rather than a human being and a customer. It is pathetic that instead of taking accountability for your terrible customer service, you choose to invent outright lies to gaslight people. This owner is not just incredibly rude; she is completely dishonest. Avoid this place her behavior is absolutely unhinged.

the owner is awesome! fun finds! i arrived at tail end of the summer only to see it was closed…read more boooo! but he let me stroll around and i found some goodies. yaaaaaay!

This place was amazing!!! Finally found some jeans I fit into and that's hard because I'm so tall…read moreand so affordable too!!!

A great place to shop! Really good selection at low prices. I have found several really nice…read morepieces here. You can shop for clothes, shoes, purses and jewelry. Fanni has a good eye and will help you put together outfits, if you'd like.

If you're going to try and sell them things expect a low ball offer that is nonnegotiable. Later…read moresee your stuff with very high prices on them. Their prices are usually high for anything they sell.

Seriously, check my purse in a dirty locker or leave it in my car upon walking in the door? What am…read moreI going to possibly put in my tiny purse?That would be of any value? I came in looking for a dresser and e eight foot long piece of conduit... Did I stay?No, absolutely NOT. I felt like I was treated like a criminal walking in the door by the two road workers... I i am not gonna leave my purse in my car either.As I don't know, the neighborhood and who's watching. Not to mention the prices are ridiculously overpriced and cluttered. I had a similar experience many years ago. Via rude, a staff member and haven't gone back until today.Giving it a second chance.And after that experience, trust me, I'll never go there or recommend it again...

Value Village will not let people bring in any ESA animals, they will only let you bring in service…read moredogs. So until they realize that and ESA animal is just as important as a service dog, this review will stay here and I will not support any store that will not let am ESA support animal inside their store...I had an emotional breakdown inside there after they told me I had to take my animals out of there. This is highly unacceptable and truly wrong. ALL SUPPORT DOGS ARE EQUAL! SOME ARE EVEN MORE IMPORTANT THAN OTHERS!! SHAME ON YOU VALUE VILLAGE!! CHANGE YOUR STATUS AND BE FOR THE PEOPLE!!

The prices keep going up and the customer service keeps going down way down the people are really…read moredisrespectful to young girls looked at me roll their eyes and told me to ask it cashier they were just standing there talking in the clothing aisle I asked the elderly woman in her 50s 60s with white hair very nice very pleasant a question she answered right away two little Latino girls answered me right away but the disrespect from those other two girls I wanted the back hand them because not even my children would talk to me the way those kids did my grandkids have more respect than that and they're seven and 12 good God I'm not going back here and I'd never tell anybody else to shop here I got a lot of friends and we go there quite often to buy different things but not anymore

Was looking for a replacement for the diamond in my wife's wedding ring that was lost several years…read moreago. After looking at a couple of the chain stores in the mall, I wanted to check with Borthwick's, mainly because I live in Ferndale, they are local, and I have heard good things. The chain stores tried to upsell me, and would have had to order the stone, and send the ring out for setting. The salesperson at Borthwick's was very friendly and helpful, and showed me a couple options that were in stock in the store in the price range I was looking for. She said it would take up to a week for the fitting, and would be done in house. I left to think about it for a little while, then came back and was able to negotiate the price down a little more on the diamond I wanted. I made the deal, put down half the cost for deposit, and was told it could take up to a week if any changes needed to be made in the setting. Three hours later I got a call and they said it was already done and I could pick it up when I was ready! I went back, picked it up along with an appraisal. The ring looks like new. They advised that we bring it back every six months or so for cleaning and inspection at no charge. I gave the ring with the new diamond to my wife on out 30th anniversary. She was very pleased at the selection I made on the stone, so I'm happy. :)

they lost my scrap gold for half a year or so.. 4 times i went in the older woman (frosted 70's…read morehair) was so rude to myself and my mother and argued with me about my gold until I produced a receipt. still rude (i was going to have them make a ring) i asked her to fix my antique sterling bracelet. she said, "that's mexican. ​they've been coating stainless steel with silver. that's not real." i took my gold and services to another jewelers on Iowa(much better) where they gave me 10x the amount on my scrap gold ghan birth wicks was going to give.they are rip offs my family had been going there for 20 plus years. u can only assume they were ripping them off all along scams. btw, my antique Mexican taco silver bracelet was indeed real sterling. that lady at borthwicks was just a bitch, turns out

They have a great selection. I sometimes don't like that they are choosy about what they take, but…read moreas a buyer, it's great.

I have been consigning and shopping at both Labels stores for over 10+ years. Under previous…read moreownership it was a well-oiled machine. The employees were professional and always good customer service with a smile. You could tell Sage took pride in her stores and actually interviewed her employees before hiring them. At that time Labels got a 5-star review from me... Under new ownership, there has been a shift in employee base. Yesterday my mother-in-law and I experienced TERRIBLE customer service from an employee. She seemed bothered that she had to check us out. No small talk or smile. I asked her a simple question, and it must have been out of her "script" because I got a long blank stare and then a condescending tone. A couple of other times shopping there the customer service was "lackluster" at best but not outright rude like this one incident. Other than this one bad experience I will come back. The good outweigh the bad.

Love labels! With a HUGE selection of clothes, accessories,housewares, books, stemware and cute…read moredishes for entertaining. What's not to love about Labels? Just a few things in my experience... Sage, the owner is an absolute professional and I have been consigning with her for years at different locations. The James street and NW store seem to be inconsistent with each other as far as what they will accept. If one location does not take something, I go to the other store and they accept it. So, it may depend whose working or the particular needs of the store at a given time. This is my biggest issue with them is the consistency. Their acceptance seems to, at times depend on who is working and I rarely see the same gals behind the counter. They are always pleasant and don't make me feel rushed though. I like that they donate clothes, so you know if Labels does not accept them they will end up in a good home :-) I have purchased a few books here (bran new) but rarely anything else. I searched for jeans several times and can't find my size. Also, it's hard to get to clothes because most of them are jam- packed on the racks with little room to freely move about the store. They accept and move an insane amount of merchandise, which is great for consignors but doesn't lend to to a very pleasant shopping experience. Payments are always prompt and hassle free. Some places require you to have a minimum amount in your account. Not the case here, just present your ID and you're good to go!

I agree with those reviewers who say Labels is great for buyers, not so great for sellers. I only…read morehave experience with the Northwest store. Early on, I brought in some jewelry, including a pair of sterling and emerald earrings for which I had paid $85. I was assured someone would phone me about pricing before they went out onto the floor. I never received a call, and when I checked the site, they had already been sold, for $23! I got 40% of that. Another pair of nice new earrings and a pair of unworn cotton leggings somehow vanished; never shown in my items list and never accounted for. So, I advise sellers to NEVER select "donate," but pick up what they don't sell, as it is so easy for "donated" items to disappear. I will not ever take jewelry to Labels again. A couple of small pieces were clearly marked Sterling; they sold them for $5 each, so I received $2.00 for a piece of Sterling jewelry! Not worth the trouble. Whoever is in charge of pricing jewelry does not know what she is doing. With other items, I have done better: shoes, clothing, and a brand new throw still in the bag. Sellers beware, though.

Went to replace a watch battery! Quick, very friendly, and pretty cheap. Did scratch the back plate…read morea bit, seems their tools to open the watch didn't latch onto mine quite well.

Very good customer service, amazing workmanship and the prices are very fair. The man who helped us…read moreis very professional and an expert in his craft. If you need watch battery replacement, go here.

This isn't a super Walmart, but for it being a normal sized store, the bathrooms here are far by…read morethe most cleanest I have been to out of the many larger Walmart chains. I felt very comfortable taking a crape here with feeling the privacy of a lot of stall options. So yea I have to give them a good review as clean bathrooms says a lot.

Extremely poor customer service. I was given a gift card for a returns item refund. When I came…read moreback a couple weeks later I wasn't able to use it at the cashier so went to customer service to troubleshoot (the very same customer service that issued the refund). I had the paperwork from the return along with the card. The card number did not match the paperwork and they basically accused me of fraud and did nothing to review how the refund was issued. I called customer service by phone and they confirmed the refund and the credit. They said that one of the two pieces of paper I was issued was an eGift card with a barcode for scanning at the register and couldn't understand why I was also given a card that had not been activated. So the store customer service accused me of fraud as they held the eGift card in their hands. Unbelievable!