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    Air duct cleaning

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    11 months ago

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    AirDuct Rescue - 4 year old home first time cleaning, Buford GA

    AirDuct Rescue

    (15 reviews)

    DO NOT USE AIR DUCT RESCUE…read more I hired Air Duct Rescue to clean my air ducts on Friday, and immediately afterward my AC stopped working during an extremely hot summer weekend. Whether they caused the issue directly or not, the timing was too significant to ignore, and their response afterward was completely unacceptable. I contacted them on Monday and explained that my AC had stopped working after their service. Initially, they refused to send anyone out until Tuesday, despite the fact that my family had been without air conditioning all weekend. After further discussion, they called back and said they would send someone that afternoon. Later, I received a text stating that a technician would arrive between 2 PM and 5 PM. No one showed up. At 5 PM, I called to ask for an ETA. I was told they weren't sure when the technician would arrive and that it might be 6 PM or 7 PM. After waiting all afternoon, I told them that was too late and asked them not to send anyone. They agreed and said they would instead send someone the following morning. Then, at approximately 7:30 PM, a technician unexpectedly arrived anyway. Not only did they ignore my request not to come, but the technician rang the doorbell and pounded on the door hard enough to wake my jet-lagged parents and my 3-month-old baby. The entire experience was frustrating, unprofessional, and disrespectful of my family's time and circumstances. Poor communication, missed commitments, failure to honor scheduling agreements, and showing up after being told not to come are not acceptable. I would not recommend Air Duct Rescue to anyone.

    We used Airduct Rescue to fix a clog in our dryer vent. It was easy to setup an appointment and…read morethey provided great communication via text so you knew when someone was coming out. Julio was professional, informative and friendly. He found an abandoned birds nest in our vent and was able to quickly unclog and remove. It was a great experience. We will definitely be reaching out to AirDuct rescue if we have future duct/vent cleaning needs!

    Dynasty Ducts - Fresh install of a bird guard.

    Dynasty Ducts

    (83 reviews)

    I called to get a quote on duct cleaning and Jamie was so professional, helpful, and competitively…read morepriced. Unfortunately we ended up finding out that the ducts were worse then we thought and had to get extra work done but Jamie worked with us so we could proceed with getting everything done without delay. He is very responsive, reliable, and honest. Thank you Jamie for helping us with our duct cleaning and going above and beyond answering all our questions and providing valuable tips for us.

    TL;DR: Aggressive and rude worker. Doesn't respect your time at all. Owner first tried to shame me…read moreinto not posting a review, then tried to bribe me (see pics.) Since I posted a review on Google, he sent several fresh insulting and text messages to my partner. Since I understood that the ducts in my house might be old and need to be replaced, rather than go with the previous company I used, I found Dynasty Ducts. I called this company and asked them to come and clean my ducts. They tried to end the call without mentioning the cost, but after asking told me that the cleaning would be $200-300 and that was the only charge ever mentioned. First the person coming to clean my ducts called me 45 minutes before a 2 hour window, at 8:15 AM. When the duct cleaner pulled up, he didn't introduce himself and mumbled as he followed me into the house staring at me, as though I should know where to begin. After I asked him if he wanted to start inside or out, he began. After several minutes, he informed me that my ducts were of a type that can't be cleaned and they would need to replace them. When I went to ask questions, he just shoved a paper in my face, loudly speaking about code in an incoherent fashion. He followed this up by telling me that he needs to cut a hole in the lower ceiling and/or upper floor to replace the duct. When I tried to explain to him that that was unnecessary as the duct is not between floors, he began speaking louder over me to tell me I was wrong and the only place the duct could be was between the floors. After he got tired of talking over me and not answering any questions, he called his manager who never actually spoke to me despite being told twice that he was on speakerphone. Insultingly, he spoke only to his employee who then relayed it to me. While on speakerphone. The best part of the in-person interactions is that after they informed me that they aren't going to clean the ducts and would have to replace them by unnecessarily ripping my house apart, he then informed me that there was a $50 fee for coming out. This was never expressed prior to this, the only pricing ever mentioned by the company/owner were for the cleaning itself. Had this owner asked a few simple follow-up questions then they would not have come out here, e.g. asked what kind of ducting is already installed to see if it can be cleaned. My partner tried to call and complain about the service. Rather than being apologetic and calm, the owner continuously talked over her every time she attempted to talk. She informed him that the call was over and hung up. He immediately tried to call back, but was ignored. The real fun begins after this, when he began texting directly. I've included screenshots below of both sides of the conversation. As you can see he starts out with calling previous companies a "scam" and closing with a vague "that is on your karma." My partner returned a message already talking about how we know codes change, things might need to be replaced and we were open to that, but wanted better service than over-talk and being ignored. He then threw me under the bus, saying I don't understand codes, despite me asking questions and trying to explain to them both (the worker whose name is still unknown and the owner) that ripping the house up was unnecessary. He then devolved into condescension and talking down as though we hadn't already both tried to talk to him about these actual codes. My partner sent another message explaining, again, that the problem is not the codes and that it needs to be replaced, but that the "customer service" we received was very poor and that was our issue. He was then told the conversation was over. Despite this, he decided to send another text. In this one, he offered to refund the arbitrary $50 fee IF AND ONLY IF I didn't post a review. I did not accept his offer, as I feel more people should see this and understand exactly how he came to have such high reviews despite such awful service.

    N Services - airductcleaning - Updated September 2026

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