I had a genuinely disappointing experience at Bucherer…read more I walked in fully prepared to make a serious purchase. I wasn't just casually browsing -- I had done my research, narrowed down models, and was ready to spend a significant amount of money on a luxury watch. This wasn't window-shopping. It was a real buying visit. Instead, I was met with indifference. Several sales associates were gathered together talking among themselves. Not a quick internal discussion -- actual socializing. I walked the floor, looked at displays, and stood near the counter more than long enough to be acknowledged. No greeting. No "Can I help you?" Nothing. What made it worse was that their attention clearly shifted when other people walked in -- particularly women -- while I remained invisible despite being ready to transact. In luxury retail, service is supposed to be part of the experience. If you're selling five-figure timepieces, the baseline expectation is attentiveness and professionalism. The irony is that they likely missed out on a very real sale that day. I came prepared to spend a substantial amount, and I left with my money still in my pocket. There are too many other authorized dealers and boutiques that understand customer engagement for me to chase someone down just to give them my business. When a store loses a ready buyer because staff would rather chat than sell, that's not a small oversight -- that's revenue walking out the door. I hope management takes this seriously, because luxury pricing demands luxury service. On this visit, it simply wasn't there.

What's with the name change??…read more When I worked in NYC, how I came to know the brand was the small Tourneau shop on the corner of 7th by Penn Station. Now it's Bucherer Roosevelt Field, a well respected name in the industry. I've been coming to this location for watch batteries and Rolex tune ups. The technicians on staff are certified to work on many different brands of watches. Except they no longer service Shinola. (I went to the other watch place in the mall) While browsing around the store while waiting for them to find my watch from repair, I noticed the sales people were very courteous and professional. They said the store offers a watch trade in policy and secure the financing. It's nice to know I don't have to travel into NYC to purchase high end and quality brands.

I've been a customer of Gross Brothers Jewelers since introduced by a friend nearly three years…read moreago. I've always found the brothers and staff to be honest, reliable and sincere in their transactions. If they tell you they will get you a watch, they come through. Christina is the new buyer and Rolex rep. She is amazing to work with. Gross Bros is not your typical AD. They've come through four times for my family. I'm waiting for my wishlist watch but confident that I will one day get the call.

Great experience purchasing a watch from Tara. Highly recommend this Jewelery store.read more

Gary and his staff came highly recommended. My wife's engagement ring needed to be repaired. Her…read morering never left our sight and the repair was completed in a matter of minutes. The ring looks as great now as it did the day I bought it for her 25 years ago! !Everyone there is very nice and knowledgeable. I will make my future jewelry purchases there ! Joe

Angela and the rest of the team were amazing as always! They worked with us to replace my fiances…read moresetting and also helped us find the perfect wedding bands. Cannot recommend Gennaros enough! The quality, craftsmanship, and customer service is unmatched!

I took my SEIKO Men's SKX009K2 Diver's watch to WJP for repair, and shortly after picking it up,…read morethe crystal was completely fogged up. I took it to another place I go, but it's further away, and I trust it more. They showed me the damage and said the person who repaired it didn't bother to replace a worn seal. I lost a $600 watch for a seal that cost less than $1. So if you value your watch, do NOT bring it here.

Went in to get an estimate on a watch repair and to possible fix another watch. Gentleman was very…read moreKind and knowledgable! Will be a customer for sure!!

Had a beautiful Omega watch stolen when traveling and Lou was a life saver. Found the same watch…read morethat had been stolen and had it delivered in a timely fashion. just love my watch! This watch meant the world to me because it was my very first anniversary gift from my wife and we just celebrated our 25th. So it meant a lot to me. This is a watch that is hard to find, but Lou found it. Thanks Lou again.

Fantastic service. I had a broken clasp on my watch band and they repaired it to new within hours…read moreand at a very reasonable price. A pleasure to deal with the Rockefeller Center location

Great doing business with Jeff. Fair offer would recommend to everyone looking to buy or sell.read more

Extremely pleasant staff with upfront pricing on their items. I came here for watch battery…read morereplacements and was very pleased with the service and the reasonable rate of $10/watch.

They say that good things come in small packages. This store is definitely one of them. This…read moreshop is located on a small road that goes into the Mineola LIRR train station from MIneola Blvd. There is some parking on the way in and then a little further into the station. It's not unlimited-plentiful but there seems to be enough metered parking available. This is a wonderful shop and Nilesh and his wife are the owners and people you will speak with once here. I had agreat experience having some old items repaired and purchasing new ones. They are also proud members of the Mineola Chamber and here to work with our Mineola residents and surrounding guests They have a lovely inventory of gifts for both male and female and a very nice selection of watches. Nilesh designs jewelry and when you see it, you will be very impressed. As far as retail goes, I feel very comfortable in this shop. KUDOs to the team at Pristine Jewelry.

Perfect local small jewelry store for repairs and new purchases. Family owned and extremely…read morefriendly and easy to deal with. Prices are reasonable and repairs were expertly done and on time. You won't be disappointed.

I had the day off today and was heading home from a doctor's appointment and decided to look at…read moresome watches as I am interested in purchasing a new watch. I stopped in London Jewelers at the Americana Manhasset. I was greeted at the door by the security guard and once again when I entered by a gentleman inside. I informed him that I would like to see some watches. He said to look around and if I needed any help to just ask. I began looking at various display cases and was approached by sales representative Stanley. Stanley was great! He could not have been any nicer or accommodating. He patiently took the time to show me several watches from several different brands. I tried on all of the watches I was interested in. I never felt rushed or pressured in any way. London Jewelers has a wonderful selection of watches from all of the major brands. Stanley offered me a Rolex magazine before I left and gave me his card. While I did not make a purchase on this occasion I hope to do business with them in the near future.

Just be aware that anything you buy there you can only exchange with them and NO returns…read more Official boutiques won't accept anything bought from this store. They hide this information and don't tell clients. And funny but they act surprised when you tell them that boutiques don't allow even exchanges if bought in London jewelers

Highly recommend this reputable jewelry store and John specifically .... We had a deep conversation…read moreregarding diamonds ( mined and lab grown ) and they are highly rated and trusted for good reasons!!!! Thank youuuu

This is an ongoing review because I'm not quite done with Herricks Jewelers. Technically I guess…read morethis review dates back more than just a little under this past year. My knowledge and involvement with Herricks Jewelers has been going on for quite some time and I'm happy to say it's been filled with positive experiences. So maybe most of my previous trips were for battery watches and small things like that, but when my (at the time) girlfriend and I were looking at engagement rings, I knew HJ had to be one of the places we go. The employees there make the experiences very personal and they're anything but pushy which you like from a small time local store (unlike Jared who tried to get me to buy a ring on our first trip ever looking!). I'll say that intimate touch takes things very far because I felt comfortable in wanting to purchase my (now) fiancée's ring here. As important as the staff is, price will almost always be a bigger factor when it comes to jewelry. At Herricks Jewelers I really feel/felt like I was getting my money's worth and at a respectable price. This was accurate after her ring was appraised for a nice chunk more than what I paid. Herricks was also great at taking care of any little snafus we had with the ring (diamond placement, size, ring color). This did take some emailing and back and forth, but none of these needs were charged as they really wanted to get the ring right for us. Overall, Herricks Jewelers has been around for a long time and I hope it stays that way. With a friendly and trustworthy staff, formidable prices, and a decent selection of jewelry, it's tough to turn down a trip here. As stated, this review is ongoing because we'll be coming back soon to take a look at wedding bands!

Mark doesn't deserve one star, matter of fact, there should be a negative star button for a…read morebusiness like this. Im a very busy jeweler who unfortunately used Mark to work on a customers watch. I dropped off the watch at the end of October 2016 finally got it back after 12 trips in March. He kept lying about its status. When I finalky got it back he demanded $800 for another watches crystal and this watch's main spring. He tokd me he had worked on my other watches and although it was a lie and in fact I had repaired them but figured Id let him replace the Crystal, should only be no more than $15-20 not the $300 that he soaked me. He had me over a barrel and ripped me off. I explained to him that I had already rebuilt the watches and it only needed a crystal, his response was, THAT''LL BE $800 CASH Im thankful I only gave him $300 cash and $500 on my card, which I told the credit co. i was disputing the charges because the watch fell apart when I opened it and found that Mark had broken screws inside of the watch as well as jewels. When I explained to Mark that I had before and after pucs of the watch and demanded a refund for damaged he had caused to my customers watch, he hung up the phone and would not speak with me. He didnt want to even issue me a reciept for my $800. If this can happen to me, a trained Master Jeweler and watchmaker, what chance does an untrained person have against someone as dishonest as Mark.

Was referred by a Co worker....brought my expensive watch for a cleaning and crystal. It came back…read morescratched and the crystal wasn't fitting correctly...hence I had to take it back and forth 4 times. The Doctor is a butcher! Go somewhere else!!!