I had a genuinely disappointing experience at Bucherer…read more I walked in fully prepared to make a serious purchase. I wasn't just casually browsing -- I had done my research, narrowed down models, and was ready to spend a significant amount of money on a luxury watch. This wasn't window-shopping. It was a real buying visit. Instead, I was met with indifference. Several sales associates were gathered together talking among themselves. Not a quick internal discussion -- actual socializing. I walked the floor, looked at displays, and stood near the counter more than long enough to be acknowledged. No greeting. No "Can I help you?" Nothing. What made it worse was that their attention clearly shifted when other people walked in -- particularly women -- while I remained invisible despite being ready to transact. In luxury retail, service is supposed to be part of the experience. If you're selling five-figure timepieces, the baseline expectation is attentiveness and professionalism. The irony is that they likely missed out on a very real sale that day. I came prepared to spend a substantial amount, and I left with my money still in my pocket. There are too many other authorized dealers and boutiques that understand customer engagement for me to chase someone down just to give them my business. When a store loses a ready buyer because staff would rather chat than sell, that's not a small oversight -- that's revenue walking out the door. I hope management takes this seriously, because luxury pricing demands luxury service. On this visit, it simply wasn't there.

What's with the name change??…read more When I worked in NYC, how I came to know the brand was the small Tourneau shop on the corner of 7th by Penn Station. Now it's Bucherer Roosevelt Field, a well respected name in the industry. I've been coming to this location for watch batteries and Rolex tune ups. The technicians on staff are certified to work on many different brands of watches. Except they no longer service Shinola. (I went to the other watch place in the mall) While browsing around the store while waiting for them to find my watch from repair, I noticed the sales people were very courteous and professional. They said the store offers a watch trade in policy and secure the financing. It's nice to know I don't have to travel into NYC to purchase high end and quality brands.

Great doing business with Jeff. Fair offer would recommend to everyone looking to buy or sell.read more

Extremely pleasant staff with upfront pricing on their items. I came here for watch battery…read morereplacements and was very pleased with the service and the reasonable rate of $10/watch.

He was so kind and generous with his time! I would recommend him to anyone!…read more I appreciate the work he put into fixing our clock.

The owner was so nice to talk with and he shortened my watch so quickly. Highly recommend this…read moreplace .

This place is a rip off they will tell you one price then double it when you hand over the item…read more They said 20 to remove 3 links which takes about 5 mins to do then they wanted to charge 35 and then all of a sudden they say it's 40. 3 different prices for the save watch. Honest you can do it yourself from a youtube video with out any tools and if you want tools Amazon has them for 5-15 bucks. Dont waste your time or money with this scam. The products they sell are crappy and or over priced. Also the lady and the tiny dude suck at customer service.

I took two watches to have batteries replaced. When I…read moreReturned, one of them had the glass cracked. I do not believe I gave it to them this way. Very unsatisfied. I will not go back.

The location of the watch and jewelry repair is pretty difficult to find at first. It's also I…read moreconveniently located NOWHERE near the jewelry section. The wait was a bit long, as only one person was there to conduct repairs. The person helping was very kind. I was there to remove links from one watch and replace the battery in another. He saved me some money by showing me how to make the watch fit without him having to actually remove extra links. He replaced the battery on my other watch and set the date and time, which for some reason I wasn't expecting. Overall a pleasant experience.

The service is horrible. We arrived upstairs at the watch and jewelry repair and no one was at the…read morecounter. First, we bought the watch on the first level and had to go upstairs, which was a difficult location to find. Then we arrived and there was a note stating, "will return at 8:15pm. She did not return until 8:20pm. A customer should not have to wait indefinitely for service.

Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.

I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.

This is such a low class location and company. My husband bought me a pair of black earrings for…read moreValentine's Day via mail that I didn't like. Even though in big letters they advertise free returns, in the small print it says they don't refund the $10 delivery fee. My husband goes to the store and they won't give it back and point him to call customer service to get it back. The woman also awkwardly hit on him and told him he had nice eyes when he was returning a gift he said was for his wife. On top of that, when we spent a half an hour on hold with customer service, we were told they never return the delivery fee when my husband was told to call in the store. Such a low class company. Will never buy from them again.

I used to come here pretty often, and the last time I was here was over 3 yrs ago with my mom. Back…read morethen, she would usually end up falling asleep in their coffee room--which I see is no longer here. Anyway, I came in today to buy a small stackable ring and ended up walking out with a totally a different ring! ‍

This location does have a decent selection of merchandise. With that said, I've gone here when I'm…read morein a pinch looking for something very specific like a neutral heel for an event or a bridal shower gift and had difficulty finding an item. I noticed a lot of the women's shoes that are on the shelves as of July 2026 are made of man made leather and not many leather options. I know it depends on the time of year but I found this to be quite disappointing especially when a lot of the shoes are $49 and up. With any Nordstrom Rack the inventory can change weekly. I want to put that disclaimer out there. During my recent visit, I did see some dresses in the rack that had some rips. Really visible ones and it was shocking. They were on a sale rack but they were visibly and terribly damaged. When we were in the store, no one greeted us or asked us if we needed assistance. I felt a little bothered by this as it did not seem on brand. We were in the store for about an hour and 15 minutes most recently. It may have been that it was about an hour before closing. When the location was closing, the person was very kind on the intercom and it was so nice. I remember being in Saks 5th Avenue a couple of years ago and they were yelling at customers to get out. The kind goodbye without feeling rushed felt like nice hospitality that would make one want to return to shop. Please note this location is on the second floor and an escalator or elevator is offered to arrive on the second level.

The Nordstrom Rack in Garden City, located at The Gallery At Westbury Plaza earns positive marks…read morefrom me for its organized layout and stellar designer finds, though sometimes there are occasional long checkout lines and inconsistent customer service. The store has strong inventory of brand-name shoes and designer handbags. Unlike some discount stores, the clearance racks still feature recognizable high-end brands. It operates like a treasure hunt, meaning if you see something you like in your size, you should grab it immediately. The store is relatively well-organized. The fitting rooms offer great lighting and the parking is usually ample, except on peak holiday or weekend afternoons. I commend floor staff for being kind and helpful. However, I have noted that limited open registers can result in slow or backed-up lines during the weekends.