Rented several pieces of equipment to re-sod our backyard and to pressure wash our deck. Always had…read morethe equipment in stock and the employees were very kind and helpful. Prices are what you expect at other rental places.

Bad costumer service by owner and manager and they will over charge you regardless of them being at…read morefault

I spent over $4,000 on a brand-new zero-turn mower from TERPSTRA'S. Two months later, the clutch…read morecompletely failed. I dropped the mower off for warranty service and also requested an oil change and blade sharpening. Nearly three weeks passed with absolutely no communication from the service department. No phone call, no update, no explanation. I had to call them to find out what was wrong with my own mower. When I finally spoke with Ron, the service manager, he was short, dismissive, and unwilling to answer my questions about why a major component would fail after only two months or whether I had any options for an exchange or refund. Then my husband called, and suddenly the mower was ready for pickup. The oil change and blade sharpening I requested were never done. The manager offered excuses instead of accountability, including telling me weekends "don't count" as part of the nearly three weeks they had my mower. I bought a brand-new mower because I have a large property and needed reliable equipment. Instead, I got a major mechanical failure after two months, weeks without my mower during peak mowing season, poor communication, and dismissive customer service. Spending over $4,000 apparently does not guarantee reliable equipment or basic customer service at TERPSTRA'S. I will take my business elsewhere and would not recommend their sales or service department.

I arrived at Terpstras after closing needing to purchase additives to service my lawn mower for end…read moreof the season. Dan was extremely knowledgeable and helpful I would highly recommend this business for all your lawn mower needs. I will always use this business!

This place was a recommendation from a friend who does LOTS of business here. I did not name drop…read morewhen I made the appointment but apparently should have because I received HORRIBLE service. They charged us $300 more than quoted and had our tractor for over a month. Got it back and didn't even get through a full mow before the belt that they apparently replaced came off. Called to ask what exactly was repaired and they couldn't tell me except a belt and battery was replaced......we paid almost $800. They pick the tractor back up and have the tractor for another month! I call to find out the status of repairs because it had been so long again and was told the tractor has been done and they don't know why no one has called to let us know. They just simply forgot about it because it wasn't on their "list" of callbacks to make. Not sure what that means but just wow on the whole experience. My sister took her tractor here too and did "name drop" the same referral. She received completely different service- she paid much less and got her tractor back within a week. Guess who you know helps you out here which is unfortunate. Everyone should get the same service no matter who you know.

After shopping for zero turn tractors at six different stores, we decided on Castongia Tractor. Joe…read moreGarling, sales and product support specialist, greeted us at the door and began sharing his knowledge about John Deere tractors. Joe answered all of our questions and provided us with various means to purchase. We felt like we were making an informed decision to include the price. Joe printed up the proposal for our review prior to making the purchase. Not one other store did this! Castongia Tractor is going to deliver our new tractor at no charge. We would highly recommend Castongia Tractor and make sure you ask for Joe! He knows the products.

Thoesen Tractor has an outstanding team, everyone involved from the parts department, mechanics &…read moreoffice staff are extremely nice & easy to do business with !

From the owner: We are an authorized dealer for the best equipment on the market: ROKBAK Trucks, Sany®, LaBounty®,…read moreOKADA, ASV, and Buffalo Turbine. We have the only rental fleet in Chicago with all of the specialized machines you need, for these industries.

To start Ken was very professional when I spoke with him over the phone about my requested service…read more Once I dropped my rider off it was just a couple of days when he phone stating that my requested service was completed and for a great price. It's been about a month and my rider is in great shape for the summer cutting season. Thanks Ken and his shop help, forgive me I forgot his name.

Ken was extremely nice and helped me load and unload my lawn mower . His turn around time on a…read moreholiday weekend was 2 days. I highly recommend his service.

Always clean in the store. Friendly staff... but not staffed well enough. Service is great &…read moreeverything has a decent value - good bang for your buck. Wild selection of items. The dog bathing area needs to be a little bit better maintained - there's never clean towels, theres only one blow dryer, and it's missing conditioner

I go there often, mainly for dog supplies and use the bathing facilities for my 3 dogs but I love…read morethe Red Shed decorations too. The staff is really friendly. The store is welcoming and most times has everything you need. I have done online store pick up ordering. You should call and check if what your ordering is in stock. Sometimes the website says they have it, but when you get there they don't. So don't trust the website. They do go out of their way to help you. One thing I think they REALLY should consider is to add some type of way to contact an employee if you are busy washing your dog. One time, the tub was backed up with hair in the drain. I had to take my long haired dog, sopping wet, out of the tub, take out the heavy drain mat and pull all the hair out. It was a mess. I'm 70 years old. LOL OH and one more thing, I checked the air intake on the dryer, it had inches of hair all stuck to it. That will burn it out. Remind the employees that clean up to check the dryers for that.

They responded to my needs just wasn't something they do but did try to help me ln the future I…read morewill reach out for other things they can help me with

Patrick is my service technician. has been since I started service three years back and he still…read morecares for my lawn professionally. best service anyone could ever desire. not enough space to complete the attributes Patrick offers and represents lawn doctor in remarkable ways. heck don't take my word . look at my lawn like everyone else admires.. thanks to the lawn doctor team

I'm a total farm girl at heart. I'm happy this tractor supply offers me a vast selection for the…read morecare of my chickens. The employees are always helpful and seem to have experience in caring for livestock. If you sign up for the rewards program you'll receive a coupon quarterly. In addition, they run sales periodically. You can also find farming and country attire along with a nice selection of boots and hats.

I called about a specific product that is carried there every year around fall in their Christmas…read moresection to see if it was in stock yet. The person insisted that TSC did not carry that product - even when I told her I had purchased it from that store before, AND TSC carries yearly exclusive runs of the product, AND it's available on their web page. She kept insisting I was wrong and basically told me to have a nice day and goodbye.

Excellent small family owned and operated. Permanently…read moreclosed after 59 years. You will be missed.

Wow, really? This is considered Gary? I've been coming here my whole life and had no idea I lived…read morethat close to Gary. Cool. I guess I'll be prepared when I move to "the most dangerous city in America", St. Louis. But I digress... Jelenek's is a very cool place and has been around at least as long as I've been alive. My mom used to take us here to stock up on our annuals, vegetables and seeds for the garden. Once I was a little older and wiser, I figured out how to buy flower flats myself and gave Mom a Mother's Day treat of planting the front yard for her. Not quite a surprise the next 15 years that I did it, but every year she was thrilled with the flowers and how nicely they held up all summer. Jelenek's is family-owned if my memory serves me and I love the long-haired Crystal Gayle-esque woman who works there. She's a sweetheart in her big-brimmed gardening hat, full of knowledge and happy to help. They've got a nice selection of seeds, plenty of soil, mulch and tools and I'm pretty sure they have perennials as well. I always enjoy pushing my unwieldy cart through the gravel paths and admiring all the colorful annuals. The greenhouse vegetables at Jelenek's have never failed me and always yield hefty harvests (at least in my experience). The only trouble I've ever encountered was the time I thought I bought sweet banana peppers, but they turned out spicy as hell. When that's your biggest beef with a down-home, country gardening store, you're in good hands.