Did you know Nami Nails has a tech for eyelashes? I had an amazing experience at Nami Nami Nails…read moreSpa! Jenni is truly excellent at her craft--my lashes came out beautiful. She's incredibly accommodating with scheduling, has such a bubbly and welcoming personality, and the best part... she's fast without sacrificing quality. If you're short on time but still want a flawless set of lashes, book with Jenni--you won't regret it!

I've been a loyal customer at this salon for about a year. Since moving to Charlotte two years ago,…read moreI've relied heavily on reviews when choosing businesses, so I feel it's only fair to share my experience. My earlier visits were decent, although the quality often depended on whether my nail tech felt rushed. I frequently had to remind him that I wasn't in a hurry so he could take his time, which usually resulted in better work. Unfortunately, my most recent visit was extremely disappointing. During my pedicure, another customer came in asking my tech to fix her polish. Despite me having an appointment, he paused my service to assist her. What concerned me most was that he used the same gloves between clients. I had to ask him to change them before continuing, which is something a client should never have to request. Throughout the appointment, he seemed very distracted -- on FaceTime, repeatedly checking his phone, and taking multiple breaks. During my nail service, I was nicked a couple of times, and my thumb was left bleeding. When I mentioned that my cuticles were being handled too roughly, my concerns were dismissed. I waited until we had privacy to calmly express how the situation made me feel, as I didn't want to embarrass him. Instead of receiving professionalism or understanding, the response was defensive and included remarks that felt inappropriate and dismissive. At that point, I asked to speak with the manager. The manager was polite and acknowledged the situation. She offered for me to return at another time to have my nails redone, which I appreciated, but I didn't have the time since I was leaving out of town for a wedding. However, I was still charged for the service. With pricing at $95 for a gel pedicure and dip for my nails (not including tip), I expected better hygiene standards and better quality. My nails chipped within a few days, and in less than a week they looked like they needed to be redone. One negative experience can outweigh many average ones, especially when it involves cleanliness, professionalism, and service quality. Charlotte has no shortage of nail salons, and for the price paid, I simply cannot justify returning. Sadly, I will not be coming back.

My coworker treated me to a manicure here for Galentines! We arrived at 1130am on Friday and it was…read morepacked. I guess that's not surprising considering it was the day before valentines! We waited 15 minutes before they started on her manicure and they got to me about 10min later. I opted for a gel red sparkle. Service was great/ friendly and quick and I love how they turned out. Would definitely come back! @azfitfoodfun

The woman who did my pedicure was very thorough and took her time. I needed the extra effort on my…read morefeet and she did it without me asking. The woman who did my fill-in rushed my hands and kept burning my nails as she filed with the tool. She wasn't as caring or gentle especially seeing that it was hurting. There isn't a vibe ; just a place to get your nails done.

I am visiting from out of town, and stopped in this place for a dip manicure. While I appreciate…read morethat the nail tech tried to maintain the integrity of my nails with little drilling, my manicure is very messy. First, the service started with my hands soaking in pure acetone to break up my dip from a previous manicure. I understand that's needed, but I've never had to dip my fingers in acetone, usually it's just on a cotton pad wrapped in foil. This broke down my previous dip powder (a dark gray color), and left gray patches on my hand. The nail tech assured me she would remove it. When I told her I wanted square, she turned up her lip. I said you can round the edges if you prefer, because I know my nails are short and I'd like to maintain the length. She gave me square, and they are much shorter than I anticipated, but I understood my natural nails were short. The issue, however, is they are very uneven. Some are square, some are left wide, some are narrow, lengths don't match. Then, when all is said and done, she leaves the gray residue on my hands, there is red powder residue around my cuticles, and they overall look very messy. The chair was uncomfortable but they had nice drink options. I'm giving two stars and would likely not recommend, but for the nice drinks and maintaining the integrity of my nails. However, for $70 ($84 with tip) it's far too pricy for a bad manicure.

**Disappointing Customer Service Despite Quality Work**…read more I have been going to this nail salon since before COVID, when it was under different management. Unfortunately, since being taken over by the current management, my experience has steadily declined due to consistently poor customer service. I continued to patronize the salon only because the nail technician I see--who is also the owner--does excellent work. However, great nails do not make up for the repeated negative experiences I've had. There have been three separate instances of questionable and unprofessional behavior that ultimately led me to stop supporting this business. First, the salon abruptly changed its payment policy without any notice. If you were receiving two services (for example, a manicure and a pedicure), they suddenly required you to pay separately if using a card--even though the services were done during the same visit. They claimed this was to avoid being charged twice for taxes and fees, which was not true, as the receipts clearly showed otherwise. When I questioned this at my next appointment, the owner's sister became loud and condescending, publicly stating that I "didn't know what I was talking about" in front of other customers. It later became clear this policy existed because they had trouble figuring out how to compensate employees. Once they resolved that internally, the policy conveniently disappeared. The lack of communication and respect during this situation was unacceptable. Second, during another visit, I scheduled an appointment the same way I always had and requested the same service I had consistently received. The technician was rushing and told me she did not have time. When I explained that I scheduled it as I always do, I was told I should have booked a 90‑minute service--something that had never been required or communicated before. Most recently, when I arrived for my appointment, I was informed, before services started, that if I wanted the same service I always receive--SNS with a gel top coat--I would need to pay an additional $10. This was particularly frustrating because the gel top coat was something the owner herself had introduced to me, and when I previously asked if it cost extra, the answer was always "no." This time, I was simply told it "takes longer," which is not accurate, considering a top coat is always applied anyway. There was no notice of this change--just another impulsive policy introduced when convenient for them. Needless to say, I will not be returning. The attitude toward long‑time customers and the constant, arbitrary policy changes are not something I am willing to tolerate any longer. Customer service matters, no matter how skilled the technician may be. I would not recommend this salon. There are far too many nail salons in Charlotte that provide both quality work and excellent customer service, and I intend to find one that truly values its clients. This salon seems to believe it's elite because of its location, but that assumption is sadly mistaken.

I came in at 10 am and asked for a new set. Ellis told me it'd be about 15 min wait. I asked if she…read morecould at least start to soak my nails off but she ignored me. She was with another client but someone could have multi tasked and started my soak off. When she finally sat me in her chair, she started trying to pluck my nails off with another nail. It hurt so I again asked for a soak. She told me it'd would take one hour to soak my nails. I've been getting my nails done for 15+ years, I know it doesn't take THAT long for a soak off. She sat took care of two other clients while I sat unattended. After waiting over an hour, I decided to leave. They showed no interest or concern to remedy the situation.

Came on New Year's Day with my mom and they were open! We picked our colors and they set us up in…read morepedicure chairs while we waited. Service was great - took their time, long good massages. My mom had some nail issues they worked on for her. No chemical smells. Will return.

Love this place! They always do an amazing job. Went today with a picture that i wanted done and…read moreit came out perfectly.

My manicure (fill-in with gel) was fine. My issue is when I went to pay, I was charged an extra $5…read morefor "shaping" and another $5 for "length". Isn't shaping part of any basic manicure? And my nails are by no means very long compared to many that you see nowadays. If they are going to charge you more than the published rates, they should let you know up front. And of course, there was an add'l charge for using a credit card. I will not be going back.

This is the sweetest, coolest, girliest shop I've visited for a mani and pedi - ever! As a retired…read moredecorator, the interior vibe of any place I visit gets a look "up and down" for approval, or not...in my mind. This got 2 thumbs up for style. It's super clean with soft pinks and whites that are so feminine and inviting. I wished I would have gotten the names of the ladies that pampered me but I was too busy relaxing and taking a little snooze while getting a sumptuous leg massage. I don't typically get my nails done professionally but after my 2nd visit last week, no doubt I'll be coming more often. The price was totally reasonable and although I got the regular polish it lasted a very ling time. I'm posting a picture, although yes I don't have the cutest feet and toes (hey, no judgement), they did a WONDERFUL job on making my toes look the best they have every looked. Lots of colors to select from, very comfy reclining chairs and just as important, the staff was so friendly and helpful. I called for an appointment and was booked right away. If you live in Charlotte as I do, don't let the Harrisburg address stop you from coming. Very accessible and close to North Charlotte. Give them a try and they won't disappoint!

It's a Saturday morning, a friend pops into town, and she'll like to get a "spare of moment"…read morepedicure. Called a local salon in town, Coquette Nail. They were able to take both of us at the same time. Professional, clean, fun colors to choice from, lovely staff, excellent job!! Plenty of parking, they Autoclave their tools, and wash the soaking tub in front of you. Thank you! Will be back!!

I come here often when I want to get my nails done and each time has been great. Everyone is so…read morefriendly, kind and really do a great job. It is clean, relaxing and comfortable. Today really stood out to me with my experience and their customer service and really taking their product/work seriously. I picked a bright pink (it was a brand new color) and it looked great but a little while after leaving the salon the color started to turn purple with markings (very odd). I called and told them what happened and sent photos and they said to come back and they would fix it. I arrived about 6:15 and waited, no problem they were busy. When it was my turn everyone was so kind and made sure I liked my new color, checked in and never rushed even though it was past closing and I'm sure everyone wanted to go home. They helped each other and it was a great vibe and teamwork. I am grateful for a place that stands by their product and wants to fix anything that may happen. Highly recommend this place!

Came by for a gel manicure before a wedding. First of all, the color came out much lighter than on…read morethe model. I'm not sure if this was because it was a more sheer color and I only had two coats done, or if the bottle they used was straight up the wrong one. The manicure also chipped on day two which I was really bummed about. I would've gone back for a repair, but I was already out of town. Luckily because the color barely showed up on my nails it was hard to tell. I choose this spot because they have a healthcare worker discount which made it cheaper than other places, but I guess you get what you pay for.

Always love coming here to pamper myself with a full set and pedi combo. Kenny did an amazing job…read morerecreating my Pinterest inspo pic. The attention to detail and the care taken to make sure I was happy the whole time is why I always book with Kenny. Thank you!

Nghi is the best and Jamie too. Ann gives the best pedicures too. The salon is always clean and the…read morestaff is very friendly and they listen to you. Been a customer for over 4 years now.