My mom and I received exceptional service at this new nail salon yesterday. Their salon is beautiful and serene; the music and tv channels were relaxing as well. The staff was courteous, friendly, and warm. The owner, Grace, was an amazing host! I felt like we received first class treatment during our first visit with them. We will definitely be returning! They offer a hot stone massage with their regular $30 pedicure, which felt amazing! They also include a short neck and shoulder massage with every nail service. Definitely getting way more bang for your buck here than any other salon in the area with outstanding customer service. Complimentary refreshments and free Wi-Fi. Parking lot in the rear. The owner also mentioned that if anything goes wrong with your gel polish within 10 days of your service you can call and request a touch up visit for free! For Covid-19 precautions, your temperature will be checked at the front desk prior to entry and all customers are required to wear masks. Also when possible, each customer is spaced out six feet apart. Oh, and I almost forgot, our nails and toes look and feel fantastic! The owner touched up my short stiletto refill from another salon and made it look two times better than it did before. read more

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I love coming here. They are accommodating with appointments and Grace runs the salon like a well oiled machine. I have regularly been coming for pedicures and the service is consistently great. The massages are not the half-hearted ones you get in most nail salons. The vibe is relaxing with quiet music and pet-centric tv on 3 screens. read more

It's was relaxing and the nails always turn out good! The vibe is very chill and the employees were really friendly!

Extremely professional and great service. I came in for a pedicure and went home with more. Relaxed and my feet are beautiful. Joy did a great job today and I feel like a different person. I had the premium spa pedicure and definitely will have it again and recommend it to anyone needing sone stress relief. Thank you. read more

Pedicure Good. "Owner/receptionist "rude and curt. Something to be said about culture but manners is UNIVERSAL. It is that reason I will not return. Too many options. Have you checked out Russian nail services? Impeccable service and customer relations. read more

I walked in on Saturday afternoon and they were able to squeeze me in, though, moving forward I will make sure to make an appointment because they were quite busy. Julie is spectacular and so, so lovely. She did a great job on my feet and has a very gentle touch. I think the owner gave me my manicure and she was quite efficient. Both were gentle on my cuticles. I enjoyed both services and will be returning the next time I need my nails done. read more

Nail Story - Mani/pedi - Nail Salons Near Me - Wyndmoor, Pennsylvania

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First time visiting Nail Story. I was seen by MJ. Got a full set (acrylic tips + gel polish) for my baby shower. I am obsessed! She was so kinda and worked with me to get to the proper length I was looking for. Then she recreated an inspo pic I found online. I will absolutely be back! I noted there were comments related to calling and scheduling an appt. I called and had no issues when I scheduled. The building was a typical nail salon vibe that was well kept. Very excited to return! read more

Nail Story - Full acrylic set + gel polish - Nail Salons Near Me - Wyndmoor, Pennsylvania

Nail Story is quiet and peaceful overall. Most of workers are kind, welcoming and working their best. Customer service is good. I always go here to get eye brow waxing. I satisfy the outcome. I want to recommend to my friend as well. read more

First time coming here and really enjoyed it. I got a dip manicure and a pedicure. This place is super clean inside, very neat and decorated stylish. Will def come back again! read more

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Inexperienced, I attached a picture of the acrylic not completely covering my nail exposing it to water at risk for FUNGUS. This is the second time it happened. They charge for the nail separating from the acrylic which should never happen. When I point this out to the owner she said it's how we do nails here's your money and I cant make you anymore appointments. WOW! Beware if your nail is exposed with acrylic you are at risk for FUNGUS and you will be charged when it separates. Picture attached read more

Nail Story - Nail at risk for FUNGUS - Nail Salons Near Me - Wyndmoor, Pennsylvania

My daughters just left the salon and wow! The service, quality and atmosphere were all fantastic! Grace and her team are top notch and I would highly recommend. We will be back! read more

Love the calm environment here and my nails always look good, the techs are very precise

Best pedicure ever! They really take their time on the whole process. Great gel manicures as well. Never feel rushed, they take their time, and are wonderful with massages. Highly recommend! read more

First off, the nail techs who work here are super sweet. MJ, the tech assigned to me made sure that I was happy with the exact length, shape, and color of my manicure the whole way through. The regular pedicure comes with a wonderful shin & calve massage with hot stones. Just know that they really prefer cash tips and to bring cash with you!! read more

Nail Story - Beautiful almond shape dip powder manicure with extensions. - Nail Salons Near Me - Wyndmoor, Pennsylvania

I've been going to this salon for a few years now and find the service has been lacking recently. Money hungry , rushes through service-- not worth going here anymore. read more

This was not a great experience for me. I had called ahead and asked for an appointment. When I arrived to said appointment for a refill, the person providing services was rushing to such extent that I made a note of it to her. She replied:' yes, I have other appointments.' It did not escape me that when I looked around, no one else seemed to be in a rush. After all that, I ended up paying $69 for a refill that looked like it had lumps of play-dough on them. Why give an appointment if you do not have the time or care to such. Or could it be that I was the only Black person in there? We will not find out, because I am not returning. I mean, they looked good from far away. This was back in mid October. read more

Did not have a good experience here. My service was very rushed. I paid $61 for "chrome" nails that look more like pearl, only to have them chip the very next day. Extremely disappointed. This was my 3rd and final time coming here. Each time the service feels too rushed. read more

I've had two bad experiences here so I'll never go back. Yes, this is a new, clean, pretty salon, but the customer service is severely lacking. I've been to many nail salons in my life and I've never experienced anything like it. The first of my two bad experiences was when I went in for a pedicure. I had an appointment, yet the woman doing my pedicure rushed through it so fast that I was completely finished in 20 minutes. She threw my feet and legs around like a rag doll. She'd finish with one foot and then literally throw it into the tub and yank the other foot up. Aren't pedicures supposed to be relaxing? It was bizarre and made me feel horrible, as if I was somehow inconveniencing her. The next bad experience was this morning. I had an appointment for a gel manicure 6 days ago and I already had 3 chipped nails. That has NEVER happened with any other gel manicure I've had done in my life (hundreds). Clearly it was done poorly. I was in the area so I decided to wait in the parking lot until they opened at 9:30. I walked in at 9:31 thinking they'd be able to fix my chipped nails quickly before they got too busy. To my surprise, there were already a bunch of customers in the salon. They must have started on them before their opening time. I explained to the woman who approached what happened and I went to sit down in a chair in the waiting area thinking they'd squeeze in 5 minutes to fix them. I was happy to wait there until someone was able to do it. She told me I had to come back later in the day. To fix 3 nails. That they clearly screwed up. I have never experienced that at any nail salon ever. Usually when you go in to have chipped nails fixed the salons are very apologetic and do everything they can to fix them for you. This place clearly doesn't care about how they treat their customers. And they clearly do horrible gel manicures. read more

Nail Story - Nail Salons Near Me - Wyndmoor, Pennsylvania

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Thought I'd try the place as I live very close by, got a regular pedicure, I asked to soak for 5 minutes, tech looked at me and other tech spoke to her in another language.. my tech set timer for 5 min and instead of allowing me to soak for she began to remove my polish. I chose the pedi that offered a 10 min foot massage, tech didnt even rub the cream in fully, toweled it off when she was done quickly rubbing. Rushed is an understatement, my appointment for a mani/pedi was at 1:00 I was done both and under the nail dryer before 2. The job was adequate, I've had so much better at local nail salons in the area for much less than I paid at this shop. It's a nice location in a great town but that's about it for this nail story‍ read more

Have been a couple times and it's better each time! The staff is all very sweet and accommodating. Temperature is taken at door and masks required. read more

Nail Story - Dip acrylic with gel designs - Nail Salons Near Me - Wyndmoor, Pennsylvania

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Beautiful salon, exceptional customer service, and great patience. I went to the salon with my 4 year old who also got a pedicure. I got a gel manicure and pedicure. They helped me keep my lIttle one busy while I got my nails done. And to top it off my nails look just as amazing a week later which I haven't been able to find a salon that could accomplish this in over 2 years since I moved to Montgomery county. read more

Nail Story - My nails - Nail Salons Near Me - Wyndmoor, Pennsylvania

I love coming to Nail Story! Best experience in the area and they have OPI dipping powder which is my favorite and hard to find. They always do a great job, are very professional, and I've left very happy with many great long-lasting mani/pedis. They are taking COVID precautions with temp screenings, hand washing, masks required, and plastic barriers so it feels very clean and safe. I've had different technicians and all have completed their jobs with care - going so far as to help me match a color to a dress for a wedding! Excellent service that I can't recommend enough. read more

I love this nail salon! They are very clean and welcoming! They're always on time for appointments. I just recently got the cutest gel nail manicure and have to share because they did such an amazing job! read more

Nail Story - Nails - Nail Salons Near Me - Wyndmoor, Pennsylvania

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Just came back from getting a mani/pedi with Sammie. She does excellent work and a great massage as well. Will definitely schedule with her in the future! read more

I got a gel manicure here last weekend and was very impressed with the salon! The staff was very courteous and professional, and the salon was very clean. It's clear that management is taking all precautions to ensure a safe environment for customers. I'm also thrilled with how my manicure turned out! Very happy and will definitely be returning read more

Clean professional and always a great long lasting mani/pedi. They ask you to wash your hands when you walk in and they have proper protective shields. I feel very Covid safe. read more

I don't ever write reviews, but I feel compelled to with how good my experience was at Nail Story. I have been to many nail salons where I am rushed, nails don't last that long, what I ask for is barely ever met. Rest assured I have found my place, Nail story cared about how exactly I wanted my nails and payed close attention to every detail. Along with that they gave me a back and hand massage with a warm towel. They have truly mastered perfection in my eyes! read more

I made an appointment for me and my daughters (ages 7 and 4) to get manicures and pedicures. The service was really good. Top notch. I love this salon and have been a few times, this was my first time with my daughters- and they loved it as well. Great place. I would highly recommend read more

Nail Story - I have a gel manicure.. the girls have the kids manicure - Nail Salons Near Me - Wyndmoor, Pennsylvania

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Never again!. Went there yesterday and cuticles on both large toes and thumbs hurting today. Yesterday they cut the cuticle on my left large toe so bad it was bleeding. See photo. They then had the audacity to complain about the $10 tip on $75 and ask for 30%. I left out and put neosporin around all my cuticles. read more

Absolutely love this salon. The work quality is excellent and they have customer service to match. Definitely worth it! read more

Nail Story - Nail Salons Near Me - Wyndmoor, Pennsylvania

Had a great experience today with my 5 year old. Both got pedicures, staff was attentive and warm. Pedicure was relaxing and they were really nice with my daughter who was not super patient. Will be back! read more

I am so excited to have found such a nice nail salon so close to home! Usually I travel to Roxborough to get my nails done, but that won't be needed anymore! Nail Story is brand new - they are running a great 20% off promo in January 2020 for the grand opening (so go now!). It was comfortable, immaculate, and I received great service. I got dip powder nails and a regular pedicure. They have about 5 types of pedicures, and the "regular" is the 2nd cheapest ($35 before discount for grand opening). I sprung for the regular instead of the basic because I wanted the longer massage. The sign said 10 min massage but the technician gave me a longer massage, at least 10 mins per foot/leg. It was phenomenal I almost fell asleep. My toes look beautiful and my feet are refreshed. The dip powder was done correctly and looks very nice - a lot of care was put into the cuticle so the powder applied properly. The nail tech reminded me before I left that if any problems came up within 2 weeks just come back and they will fix it. I thought that was really nice and going the extra mile! I will be back! read more

I will certainly be splurging here on a regular basis. The technicians are outstanding and take great pride in their craft. They are lovely! I got the "basic" pedicure and it was anything but. The massage was heavenly and eased the sore feet i had been experiencing due to working so much. The music was calming without being cheesy (piano mostly) and the TVs were silently showing videos of animals, babies, and babies with animals. I plan on bringing my husband next time, who may or may not opt for nail polish ;-) read more

I have been getting regular manicures at Nail Story for a year, and have had only positive experiences. It is consistently clean and the staff is warm and friendly. And the best part? Cute animal videos on the TV. I smile the whole time I'm there, and leave with a beautiful manicure. read more

Went here about two weeks ago and I was hesitant posting a review but here we go... when I went here it instantly started off so/so when I asked the nail tech for a deluxe pedicure and her and her coworker started laughing at me because they misheard what I said (?) and then proceeded to keep laughing randomly whenever she looked at me through my service which made me feel uncomfortable and awkward. The next tech who did my nails made the shapes all different and uneven and within two days my nails started to peel (I got gel) and break. A bit overpriced services for unprofessional service and an OK job. read more

And boy, do I have a nail story (909 E. Willow Grove Ave). Nail Story came highly recommended by a friend. Let's start with the positives. The establishment was clean and modern, with excellent parking in the rear. My nail tech's name was Debbie, and my friend's nail tech's name was Linda. Debbie started my pedicure 1st and Linda shortly after. Right off the back, Debbie was very heavy-handed and cut my cuticles so far down that my toes burned. To give some background, I get professional pedicures biweekly. So there was no need for Debbie to perform surgery. My friend, whose pedicure started after mine, was done for at least 20 mins before me. Debbie's co-workers were looking at Debbie, talking behind her back, and looking at me as if they felt sorry for me. The manager stepped outside for a quick break, so my friend decided to join her. She told the manager that she had recommended this place and that this was my first visit. My friend explained that Debbie was rough, my toes burned, especially under the dryer, and the experience was not enjoyable. The manager agreed to speak with me. After the pedicure, the manager who rung every customer up did not come to the front to ring me up. So, I told the older lady (heavy set) of my experience. She told me I would have to speak with the manager. The older lady called for the manager, but the manager refused to come. So, I went back to the manager and said I would like to tell you about my experience in private. The manager yelled, NO DISCOUNT! I said I did not ask you for a discount as I have more than enough money to pay. I wanted to tell you about my experience. She yelled, IF YOU DON'T LIKE, YOU DON'T GIVE TIP, NO DISCOUNT. I informed the manager that I am now addressing this matter openly since you refused to handle this privately. I advised the manager of my experience. The manager defended Debbie by saying she had to cut further down. I informed the manager that Debbie was rough, heavy-handed, and not necessary as I receive pedicures regularly. The manager did not care. I went to the register to pay, and the older, heavy-set lady sincerely apologized and wished me a Happy Easter. I am very disappointed as this place would have been perfect. I thought I'd finally found a clean, close-in-distance professional establishment. I was wrong. I will never return to Horror Story, I mean Nail Story! read more

Beautiful space!! My daughter and I went for manicures and pedicures and were treated like princesses! Felt like we were in a spa! Thank you Nail Story and welcome to the neighborhood! read more

service was good but I was charged $78 for a full set that looks exactly like any other $50 full set. I even had to complain about the shape, not sure if it's worth it, pretty ridiculous. read more

I've been to this salon three times now and have enjoyed it very much. The basic pedicure lasts a good 4 weeks and includes a hot stone massage . The gel manicure that comes with a nice neck and shoulder massage lasts 3-4 weeks , which is saying something since I'm a nurse and wash my hands a lot. I'm about to treat myself to their Spa pedicure and am looking forward to that ! Highly recommend this salon! read more

Great addition to the neighborhood! I went on a quiet Tuesday afternoon and enjoyed a spa treatment manicure. The staff is friendly and accommodating, the interior is spacious and well appointed, and the spa music was very relaxing. I do not get manicures often but this was such a treat I will return and I highly recommend stopping in and giving them a try. read more